American Operator

At 20 years old, Tori Clark lost her father — and overnight, inherited her family’s charter bus company, Clark Travel, along with millions in debt. What followed wasn’t just a business turnaround. It was a six-year fight to survive, rebuild, and eventually redefine what success means.

Today, she runs Spa Luxe, a hospitality-driven wellness brand rewriting the rules of the spa industry — built on empathy, service, and community.

Tori ...

In the heart of Vail Valley, Ryan Thompson and Sean McNeill run 10th Mountain Whiskey & Spirit Co., a distillery paying tribute to the legendary 10th Mountain Division — soldiers who fought Nazis, came home, and laid the foundation for modern skiing and mountain recreation.

From bartending in small-town Colorado to building a nationally recognized whiskey brand, Ryan and Sean share the grit, hospitality, and entrepreneurial spir...

What happens when an Irish river guide turns his passion for adventure into a small business empire in the Colorado mountains?

Ken Murphy, founder of Adventure Outdoors in Eagle, Colorado, shares how a one-way ticket to the U.S. turned into a lifelong pursuit of freedom, grit, and entrepreneurship. From ski lifts to whitewater rapids, Ken built a career around recreation — and then transformed that passion into a thriving multi-busi...

What happens when you trade the desk job for a dog bus?

For Evan, the journey from finance to fur started with one realization — he was meant to work outside, around animals, and on his own terms. After years behind a desk as a banker and analyst, he walked away from corporate life to care for horses, manage vet clinics, and eventually launch EZ Dog Stay & Play — a dog daycare and boarding business built on connection, trust, an...

Why do veterans make some of the best business owners in America?
For John Panaccione, the answer starts with leadership, decision-making, and grit — traits forged not in a boardroom, but on the battlefield.

John grew up in Rhode Island in a family with a long history of military service. After years as an Army officer — including a stint leading airborne tank units during Desert Storm — he learned lessons that would carry ...

The future of flight isn’t louder—it’s quieter.

Mark Moore and Ian Villa are the co-founders of Whisper Aero, a Tennessee-based startup designing the next generation of electric propulsion—technology so quiet, clean, and efficient that it’s poised to transform everything from drones to airplanes to leaf blowers.

After 32 years at NASA, Mark left government research to bring aviation innovation to small-town America. Alongsi...

He gave up his dream of becoming an astronaut to lead the U.S. Air Force Thunderbirds. Col. Justin “Astro” Elliott’s story is one of grit, leadership, and choosing the harder path.

Col. Justin “Astro” Elliott grew up in Houston, with NASA in his backyard and space in his sights. A first-generation Canadian-American, he fought through obstacles—like poor eyesight that nearly ended his aviation career before it began—to become a ...

What happens when three friends from Alabama bring Southern grit, barbecue, and a whole lot of hustle to the mountains of Colorado? You get Moe’s Original BBQ — a community-driven restaurant that’s grown from a Vail Valley train station into more than 50 locations across the country.
In this episode of American Operator, JC sits down with founders Mike, Jeff, and Ben to unpack the story behind their legendary brand. From bootst...

For Brooks, the path to becoming a business owner wasn’t straight — but it was true. Brooks grew up hunting, fishing, and processing deer with his family, he always had a connection to food and community. After a short stint in college, years running a local deli, and time in the oil field, life took a sharp turn when COVID hit. Laid off and back at square one, he found himself working at the town’s longtime meat market — and event...

Austin Pardon's Pod Description?Austin Pardon grew up bottle-feeding baby tigers and walking among exotic animals — a third-generation legacy that shaped his vision for Droptine Studios. What began as a passion for telling the stories of exotic animal ranchers and breeders has grown tenfold into a thriving creative business, serving both corporate clients and small operators alike.

In this conversation, Austin shares how o...

In this episode of American Operator, JC sits down with Wade Lombard—an entrepreneur who went from disrupting the moving industry to building custom homes—to talk about leadership, discipline, and staying in your lane. Wade shares how key relationships shaped his path, why marriage transformed his priorities, and how understanding the Enneagram has helped him lead more effectively. From tackling a low-barrier industry with high sta...

In this episode of American Operator, JC sits down with James, founder of Tarrytown Roofing, to unpack a life shaped by grit, urgency, and a drive to do things better. From being sent alone to a family ranch in Mexico at age 12—learning Spanish, ranching, and resilience—to building a career in sales before betting on himself in the roofing industry, James’ journey is a masterclass in adaptation. He shares how discipline, mentorship...

Michael Summers didn’t start in the trades — he started on stage. A former theater major at Baylor turned tour manager for bands like Switchfoot, Jars of Clay, and Robert Randolph, Michael’s early career was all about storytelling, logistics, and making people laugh. Today, he owns Alamo Glass, a residential and commercial glass business in Texas — and his path from the entertainment world to blue-collar ownership is anything but t...

Here is a description for Kaylee Watts - Thoughts?
At the beginning of building a thriving laser skincare business, Kaylee Watts was juggling four jobs keeping Austin Laser Solutions running (all solo) — answering phones, treating clients, and managing books all between 6th Street bar shifts. What started as a grind turned into a scaled, multi-location operation with loyal clients and a growing team. But with growth came someth...

How do you lead a legacy brand without losing yourself in the process? Ricky Dickson spent 43 years at Blue Bell, working his way from the first day on the job to the CEO seat — and never forgot where he came from.

In this episode of American Operator, Ricky shares what it really means to grow into leadership: staying grounded in service, leading with humility, and walking through both the sweet and hard seasons. For him, ...

In this episode of American Operator, Dr. Nick shares how his grandfather’s wisdom and belief in him sparked a fire to go independent. From those early days of doubt and hustle to building a thriving chiropractic practice, Dr. Nick reveals the discipline, patience, and purpose it takes to serve people well — and run a values-driven business.

This is a story about honoring where you come from, pushing through when no one’s watching, ...

When crisis hits, it's not just firefighters and first responders that show up — sometimes, it's your neighborhood small business owner. In this episode, we dive into real stories of local operators who stepped in when it mattered most. From natural disasters to community breakdowns, these entrepreneurs became unexpected heroes, proving that running a business isn't just about profit — it's about purpose.

Join th...

In this final episode of our First 30 Days series, we get tactical about improving the business you just bought—without breaking the machine.

JC shares how to audit your customer and team experience, introduces a 5-step framework for solving process problems, and explains how to implement changes without burning trust or momentum.

If you’re ready to lead smarter, not louder, and want to make your business better one improvement at a ...

You don’t need to be a CPA to be a great owner.
But if you don’t understand how your business makes, loses, or keeps money... you’re flying blind.

In this episode of American Operator, JC walks through the core financial metrics every new business owner must track to know if the business is actually healthy… or just surviving.

From weekly cash flow checks to retention rates and debt coverage, this is the business dashboard no one...