In this episode of Andrea Lake 101, Andrea discusses the recent successes and challenges faced by her company, Sticker Junkie. She shares insights on closing a Fortune 100 client, the importance of white glove customer service, and the dynamics of scaling a business. Andrea emphasizes the need for human interaction in customer service, the significance of client appreciation, and the impact of wage disparities on employee well-being. The episode also touches on community engagement through internships and the company's future growth goals.
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00:00 Introduction to Sticker Wars
00:58 White Glove Customer Service
05:44 Scaling Challenges and Team Dynamics
09:55 The Importance of Human Interaction in Customer Service
16:37 Building Client Relationships and High Touch Service
21:23 Community Engagement and Internships
25:51 Innovations in Product Offerings
33:00 Financial Growth and Employee Welfare
41:10 Conclusion and Future Outlook
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