54: The Behaviors of Effectively Giving and Receiving Feedback with Scott Trauger, Natural Encounters, Inc.

This episode continues on "The Behaviors of..." series which dives into the human side of the animal care field. In this episode Scott Trauger, Natural Encounters, Inc., dives deeper into a discussion centered around his presentation at the 2024 ABMA Annual Conference titled "Expanding Our Feedback Loop: Evolving the Way that We Give Feedback to Our Peers". Scott discusses the different types of feedback and considerations to think about in order to effectively give specific and honest, but also kind, feedback. Scott also discusses the thought of also giving choice and... control to people while providing feedback. Stay tuned in for a "Training Tale" about how Scott used his tree climbing skills and relationship to rescue a pied crow. For questions or suggestions about the podcast email [e-mail] and to reach Scott contact him on the ABMA Community or email [e-mail] If you are an ABMA member you can watch Scott's presentation on animalprofessional.com Let's talk some training and banter about behavior!

• 2:10 Introduction to Scott Trauger 

• 6:05 “Expanding Our Feedback Loop: Evolving the Ways we Give Feedback to Our Peers” 

• 7:55 Using the word “Feedback” vs “Criticism” 

• 12:05 Different Types of Feedback 

• 18:40 Importance of Individual Relationships 

• 23:30 Being honest and specific but also kind 

• 27:15 Reinforcing the behaviors/responses you want to see happen again 

• 29:30 Recapping or following up after feedback 

• 31:15 Starting with heart and the human, not evidence 

• 35:10 Giving choice and… control to people 

• 43:00 “Training Tales”