In this episode, host Allyson Mitchell, VP of Sustainability at Apkudo, dives into a compelling customer story with guest Manoj Sabhnani, the COO of Apkudo. The conversation explores the transformation of connected devices, highlighting Apkudo's innovative automated device testing solutions that simulate real-world scenarios to preemptively address issues, thereby reducing costly returns and enhancing customer satisfaction. During their discussion, Allyson and Manoj share how solving one customer’s initial challenge sparked interest from other internal stakeholders, which, in turn, expanded into a multi-faceted partnership that transformed their entire connected device operations.
Manoj emphasizes the importance of adapting to technological advancements, particularly the transition from LTE to 5G, and the rise of IoT in reshaping the industry. He underscores the significance of AI-powered analytics in revolutionizing operations and improving efficiency for carriers and third-party logistics providers. The episode concludes with a discussion on the evolving landscape of wireless technology and the growing importance of connected devices in everyday life, reflecting Manoj's forward-thinking views on the future of technology.
In this episode:
- (00:00) COO Manoj Sabhnani and his 25-year career in the industry, how his role at Apkudo has evolved
- (04:26) How Apkudo has changed through the years, and a transformative customer collaboration with a US-based carrier, industry evolution, app-driven user experiences, challenges for carriers and OEMs, Apkudo's automated testing solution
- (10:22) Expanding the customer partnership to improve device testing, reduce returns, and build trust for ongoing collaboration
- (16:26) Transforming operations, cloud-based AI analytics transformed manual operations, providing real-time visibility, automation
- (19:58) Growth for carriers and third-party logistics providers, scaling and transforming solutions
- (26:25) Manoj emphasizes adaptability and proactive customer relationships for success.
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