Continuous Improvement Through RCA: Part 1 - Define

Welcome back to the multi-part series on Continuous Improvement through Root Cause Analysis (RCA). On this episode, Larry begins to break down the DMAIC (Define, Measure, Analyze, Improve, Control) process by examining part 1, the Define phase.

Missed the intro episode for this multi-part series? Get up to speed and listen here as Larry sets the scene on the basics of RCA such as techniques/tools (5 Whys, Fishbone, Cause Mapping, FMEA, PDAC, A3) and the DMAIC process.