In this episode of Ashley and Katrine's Infinite Revenue Playlist, we welcome to the stage Kate Reed, Head of Customer Experience at Commsor, an expert on handling tough conversations.
Whether you’re dealing with a difficult customer, discussing sensitive topics with an employee, or trying to manage upwards, Kate reminds us that maintaining confidence and the right mindset is key.
Kate has a diverse professional background that includes everything from being a music journalist, to sales, to marketing, and then of course, Customer Success. She has over 10 years experience managing enterprise and mid-market clients, including 6+ years in the Customer Success field. Kate leaves a legacy at various companies like Hubspot and Commsor by building end-to-end customer experiences through holistic, consistent and integrated journeys for customers.
Part of building a successful customer journey is learning to handle tough conversations which Kate dives into in this episode. To navigate any difficult professional situation, Kate educates listeners on confidence, effective communication, and bringing your authentic self to the workplace.
Listen to the episode and take some of Kate's confidence with you!
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