Ask Charly Leetham - Online Business Manager

Hitting episode 500, Charly tackles a crucial but often-overlooked question: Is your tech stack still serving your business—or holding it back? In this episode, she dives into why reviewing your tech stack isn't just smart—it's essential.

📌 You’ll discover:

✅ How to evaluate if your tools are delivering real ROI

✅ The hidden costs of unused or underused subscriptions

✅ Why software bloat and duplication can slo...

Running a business often means you can’t do it all yourself—especially when it comes to managing payments. So, can you add others to help manage your Stripe account? Absolutely—and you probably should!

📌 In this episode, Charly covers:

✅ Why it’s important to add team members (and not just share your login!)

✅ The different roles you can assign in Stripe—Viewer, Analyst, Developer, Support Specialist, and Administrator

Want to automatically grow your email list every time someone fills out a form on your website? In this episode, Charly explains how to connect Gravity Forms with Mailchimp using the official Gravity Forms Mailchimp Add-On.

📌 You'll learn:

✅ How to install and activate the Gravity Forms Mailchimp Add-On

✅ How to link your Mailchimp account to Gravity Forms securely

✅ How to map form fields (like name and email) to ...

…and What’s the Difference Between That and a Payment Processor?

Choosing a shopping cart for your WordPress website isn’t as simple as picking the most popular name. The right choice depends on your products, tech skills, budget, and how much control you want over the checkout experience.

📌 In this episode, Charly breaks down:

✅ The top WordPress-compatible shopping cart solutions

✅ The difference between a shopping c...

Sending a few emails from your Gmail might seem fine when you're just starting out—but if you're serious about marketing, growing your business, and staying out of spam folders, it's time to upgrade. That’s where a mail marketing provider comes in.

📌 In this episode, Charly unpacks:

✅ Why using your regular email account for mass sending can hurt your reputation

✅ The advantages of using a provider like better...

If you want to appear in Google search results and keep track of how your site is performing, adding your domain to Google Search Console is non-negotiable. This powerful tool helps you monitor your site’s visibility, fix issues, and understand how Google sees your website.

📌 In this episode, Charly walks you through:

✅ The step-by-step process for adding your domain to Google Search Console

✅ The difference between domain property a...

Broken links can kill your site's credibility, frustrate visitors, and damage your SEO—but how do you find them if you’re not using WordPress? What if you're website is a HTML website or on Wix, Squarespace or Shopify? Fortunately, powerful tools like Google Search Console, Ahrefs, and SEMrush can help automate the process of identifying broken or dead links on any site.

📌 In this episode, Charly walks you through:

✅ How Google Sear...

Need to update email records or point your domain to a new web host—but not sure where to do it in Wix? DNS management sounds complex, but finding and editing your DNS settings in Wix is more straightforward than you think.

📌 In this episode, Charly explains:

✅ Where to find your DNS and domain settings in your Wix dashboard

📬 Whether you're setting up business email or launching a new website, understanding Wix DNS is key to a smoo...

Trying to set up email or authenticate your domain in Zoho Mail but not sure where to start? Whether you're adding SPF, DKIM, or MX records, knowing where to find your domain records is step one.

📌 In this episode, Charly walks you through:

✅ How to access your DNS records section in Zoho Mail

💡 If you're setting up professional email or troubleshooting deliverability issues, this is a must-listen to get your rec...

Setting up Zoho Mail with your domain name on Wix can feel tricky—but it doesn’t have to be. Whether you’re launching a professional email address or switching providers, this episode walks you through the exact steps to get your DNS records configured correctly for reliable, secure email delivery.

📌 In this episode, Charly covers:

✅ Setting up the essential DNS records: MX, SPF, DKIM

✅ Where to update these records in yo...

DMARC is your domain's shield against email spoofing and phishing—but many businesses still haven’t added it! If you want your emails to be trusted (and delivered), this episode is essential listening.

📌 In this episode, Charly breaks down:

✅ What a DMARC record is and how it protects your domain

✅ The relationship between SPF, DKIM, and DMARC

✅ How to generate and add your own DMARC record using free tools

✅ Co...

Email authentication is critical for ensuring your messages land in inboxes—not spam folders. But how do you actually confirm everything is set up properly?

✅ In this episode, Charly shows you how to use MXToolbox to check your DNS records and verify that your SPF, DKIM, and DMARC records are in place and working.

🛠️ Learn how to:

* Run the right tests with MXToolbox

* Understand what each record does

* Interpret th...

If you're using Google Workspace to send email from your domain, setting up your SPF (Sender Policy Framework) record properly is essential to prevent spoofing, improve email deliverability, and keep your messages out of the spam folder.

✅ In this episode, Charly walks through:

🛠️ The exact SPF value to add for Google Workspace

📌 The importance of updating an EXISTING SPF record in your DNS settings

⚠️ What to...

If you're sending email through Google Workspace and want to improve deliverability, reduce spoofing, and stop your messages from ending up in spam—DKIM (DomainKeys Identified Mail) is a must. But how exactly do you enable DKIM for your domain?

✅ In this episode, Charly explains:

⚙️ How to enable DKIM in your Google Workspace admin console

🛠️ What DNS record you need to add (and how to find it)

🔍 How to check if D...

Yet another WordPress plugin has made headlines—and this time it’s the OttoKit/OttoPress plugin. It's updated now, however, hackers were able to exploit a critical vulnerability to inject admin accounts into your WordPress site. If you’ve ever installed OttoPress, and still have it installed, this episode is essential listening.

If you don't have it - the episosde is still worth listening to, to understand how to respond...

Are your Mailchimp emails landing in the spam folder instead of inboxes? You’re not alone—and it’s often not Mailchimp’s fault. Deliverability is a complex game, but the good news? There are steps you can take to fix it.

📌 In this episode, Charly covers:

✅ The real reasons Mailchimp emails go to spam

✅ Why email authentication matters (SPF, DKIM, and DMARC)

✅ How to set up domain authentication in Mailchimp

💡 Wheth...

Want to keep your Google account safe from hackers? Turning on 2-Step Verification (also known as 2FA) is one of the best ways to lock it down—fast.

📌 In this episode, Charly walks you through:

✅ The step-by-step process to set up 2-Step Verification on your Google account using your computer

✅ What 2FA actually does and why it matters

✅ How to choose and use a trusted authenticator app

✅ Why we recommend Zoho OneAu...

Need to move content from one WordPress site to another? Whether you're consolidating blogs or launching a new site, it's surprisingly straightforward—if you know what to watch for.

📌 In this episode, Charly walks through:

✅ How to transfer content using built-in WordPress tools

✅ Why images don’t always come across—and how to fix it

✅ What to double-check before and after the move

✅ Common pitfalls that imp...

A new fake WordPress security plugin has been discovered, and it's giving attackers full remote admin access to vulnerable sites. The reality? These attacks won’t stop. So how can you stay ahead of the hackers and protect your website, your data, and your customers?

📌 In this episode, Charly dives into:

✅ What this latest exploit is and how it works

✅ Why fake plugins are becoming more common

✅ What to do now to re...