Where small business tech meets plain English. Charly Leetham brings decades of hands-on experience helping business owners harness technology - without drowning in jargon or wasting time on fluff. Whether you're a DIY'er trying to make sense of your website, emails, or software, or you just want to know if your IT team is talking sense, this podcast is for you. Each episode is packed with practical advice, real-world tips, and insights from the trenches. If you've ever thought, "There’s gotta be a better way to do this tech stuff" - you’re right. Charly is here to show you how.
Ever had your emails go missing or visitors report your site as unsafe? You might be blacklisted—and not even know it. In this episode, Charly unpacks what domain blacklisting is, how it happens, and what you can do about it.
📌 You’ll learn:
✅ What a domain blacklist is and how it affects your emails and SEO
✅ Common causes like malware, phishing, and poor email practices
✅ How to check if you’re blacklisted and what t...
Thinking about enabling browser notifications for your website visitors? In this episode, Charly dives deep into desktop push notifications—what they are, how they work, and whether they’re a smart move for your business.
📌 You’ll learn:
✅ The types of notifications you can send (sales, alerts, updates)
✅ How to set them up using tools like OneSignal or PushEngage
✅ Why you must avoid spamming and follow best practices
...
Confused by SEO tips telling you to "just install a CDN"? Wondering what a Content Delivery Network actually does for your website speed and performance? In this episode, Charly breaks down CDNs in plain English—no tech degree required.
📌 Here’s what you’ll learn:
✅ What a CDN is and how it distributes static content across the globe
✅ How CDNs reduce website load times and boost SEO
✅ Why caching and compres...
AI is reshaping how we work — but is it actually stealing jobs, or just shifting roles? In this thought-provoking episode, Charly reflects on AI's real impact on business and productivity, drawing from personal experience and industry examples.
📌 Here’s what Charly covers:
✅ Why entry-level roles are most affected - and how to adapt
✅ How to stay relevant by learning to use AI, not fear it
✅ The danger of blindly t...
Your "Page Not Found" (404) page might be doing more harm than good — or at the very least, missing a chance to connect. In this episode, Charly explains how to turn that dead-end page into a warm welcome that builds trust and boosts engagement.
📌 You'll discover:
✅ AI tools sometimes generate fake links to your site
✅ How this affects your site's reputation and user experience
✅ What your 404 page sh...
Charly just uncovered a handy new feature in Zoho WorkDrive — and if you use tools like Snagit or Loom, you’ll want to see this.
In this episode, Charly demos the built-in screen, video, and audio recording tools now available directly inside Zoho WorkDrive. No more switching apps to create and share quick videos!
📌 You'll learn how to:
✅ Record your screen, webcam, or audio right from any folder
✅ Share recordings...
If you're running a WordPress site, this episode is your wake-up call. Charly drops a timely reminder about why keeping your WordPress, plugins, and themes updated is non-negotiable for security and functionality.
📌 In this short but powerful episode, Charly shares:
✅ Why weekly updates (at minimum) are critical
✅ When to trust automated updates — and when to be cautious
✅ How outdated premium plugins can become ma...
Avoid automation fails: Build trust, test thoroughly, and stay personal and win BIG.
Are your AI systems helping or hurting your customer relationships?
In this interview, Charly speaks to Abi Gatling from Crisp Communication. They dive deep into the smart — and not-so-smart — ways to implement AI automation in your business. From mishaps that cost customer trust to powerful tips that keep communication human, this is a great...
Ever signed up for a "risk-free" trial only to find yourself charged weeks later? In this episode, Charly shares a real-world case of a $5 trial turning into a $49 recurring charge — and how you can avoid it happening to you.
📌 You’ll learn how to:
✅ Spot hidden recurring charges before they hit
✅ Cancel subscriptions properly — in both the app and PayPal
✅ Use screenshots, calendars, and reminders to stay pr...
Feeling overwhelmed trying to share folders securely in Zoho WorkDrive? This episode walks you through setting up and managing folder permissions the right way - so you give access only to who truly needs it.
📌 In this episode, Charly shows you:
✅ How to create private vs public team folders
✅ What each role (editor, organizer, admin, viewer) can actually do
✅ The step-by-step of adding users and groups safely
✅...
Curious if Zoho WorkDrive can replace Google Drive or OneDrive for your business? In this episode, Charly breaks down why she uses WorkDrive daily and how it solves real problems in team collaboration, file sharing, and secure document management.
📌 You’ll discover:
✅ What Zoho WorkDrive actually is and how it compares to Google Drive and OneDrive
✅ How to organize team access with folder-level permissions
✅ The hi...
If your Zoho Mail calendar isn’t showing the Zoom option even after enabling it in the admin console — there’s one more step you can’t skip. In this follow-up to Episode 561, Charly explains exactly what each user needs to do to activate Zoom meetings in their Zoho calendar.
📌 In this episode, Charly walks you through:
✅ Why enabling Zoom in the Zoho admin console isn’t enough
✅ The user-level setting that unlocks Zoom in...
Not sure how to send Zoom invites depending on the email tool you're using? In this episode, Charly breaks down how to invite participants to Zoom meetings using Gmail, Yahoo, Outlook (personal and business), and Zoho Mail — including tips on integrations and email etiquette.
📌 In this episode, you'll learn:
✅ The easiest way to invite people using Gmail or Yahoo Mail
✅ Why Outlook.com makes it harder — and ho...
Tired of passwords? Passkeys offer a faster, more secure login method — but only if you set them up right. In this hands-on episode, Charly walks you through configuring passkeys in Google Workspace for both admins and users.
📌 You’ll learn:
✅ How to enable passkeys in Google Workspace admin settings
✅ Step-by-step setup for adding passkeys to your Google account
✅ What to do when passkeys stop working or get deleted
AI tools can speed up your work, summarize complex info, and even generate marketing plans, but they come with a catch. In this episode, Charly unpacks how using AI without critical thinking can lead to misinformation, poor decisions, and even cognitive decline.
📌 You'll discover:
✅ Real examples of how Charly uses AI for transcripts, summaries, and content planning
✅ Why blindly trusting AI outputs is risky — and...
AI can be a powerful tool in your business — but only if it's used properly. In this episode, Charly gets real about her frustrations with poorly implemented AI chatbots and support systems. This candid talk is full of lessons for any business thinking about automating customer service.
📌 You'll hear:
✅ Why customers are fed up with AI chat support
✅ Common mistakes businesses make when implementing AI
✅ The tr...
Tired of sending every email manually or losing track of follow-ups? Automations in Zoho Campaigns help you stay consistent, relevant, and efficient — without lifting a finger after setup.
📌 In this episode, Charly covers:
✅ What email automations actually are — and why you’d use them
✅ How to set up a simple trigger-action workflow (e.g. “Welcome” series)
✅ Using multiple actions (like tagging, list movement, or delays)
✅ How automati...
Already have a beautifully designed HTML email and want to use it in Zoho Campaigns? Whether your designer gave you the code or you’re migrating from another platform, uploading your own HTML template is easier than you think — and gives you total control over layout and styling.
📌 In this episode, Charly shows you:
✅ Where to upload your HTML template in Zoho Campaigns
✅ How to check for compatibility and mobile resp...
Getting started with email marketing doesn’t have to be overwhelming — and Zoho Campaigns makes it easy to launch a polished campaign fast. Whether you’re using a pre-designed layout or building from scratch, this episode will help you craft a message that lands (and looks great).
📌 In this episode, Charly shows you how to:
✅ Explore Zoho Campaigns’ pre-built templates
✅ Build and customise your own basic email layout
...
If your emails from Zoho Campaigns are landing in spam or vanishing altogether, chances are your authentication isn’t set up correctly. DKIM and SPF may sound technical, but they’re essential for getting your messages delivered — and protecting your domain’s reputation.
📌 In this episode, Charly walks you through:
✅ Why DKIM and SPF matter for email marketing success
✅ How to properly add a sender address in Zoho Campaign...
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