Where small business tech meets plain English. Charly Leetham brings decades of hands-on experience helping business owners harness technology - without drowning in jargon or wasting time on fluff. Whether you're a DIY'er trying to make sense of your website, emails, or software, or you just want to know if your IT team is talking sense, this podcast is for you. Each episode is packed with practical advice, real-world tips, and insights from the trenches. If you've ever thought, "There’s gotta be a better way to do this tech stuff" - you’re right. Charly is here to show you how.
Many small business owners spent 2025 chasing the latest tech trends while the boring fundamentals quietly kept their businesses running. In this year-end review, Charly reflects on what tech actually delivered results, what disappointed, and the valuable lessons learned along the way.
In this episode, Charly covers:
✅ Why properly configured backups, DNS, and regular updates remained the unsung heroes of business tech throughout...
Many business owners start the new year with great intentions, only to fall back into the same tech chaos by February. Instead of making resolutions you will abandon, consider building tech traditions that become recurring practices throughout the year.
In this episode, Charly covers:
✅ Annual reviews that actually save money, including subscription audits, password checks, backup testing, and domain renewal verification
📌 Qu...
Are you worried that artificial intelligence is about to take over the world and replace your job? Before you panic about the robot uprising, you might want to see what happens when you ask AI to play chess against itself.
In this episode, Charly covers:
✅ Why purpose-built chess computers like Deep Blue and AlphaZero mastered chess decades ago, yet large language models struggle with basic rules
📌 How ChatGPT moved a pawn ba...
With the Australian under-16 social media ban now in effect, many users are concerned about losing access to their accounts and all the content stored within them. Whether you are worried about new regulations or simply want to protect your business data, knowing how to export your Facebook information is essential for every business owner.
In this episode, Charly covers:
✅ How to access Facebook's export settings through...
Small businesses face cyber security challenges that extend far beyond installing antivirus software. Many business owners believe cyber security is solely an IT problem, but data breaches, social engineering attacks, and compliance requirements create serious legal and financial risks that can destroy a business overnight.
In this episode, Charly covers:
✅ Why cyber security must be treated as a business priority, not just a...
Once you have requested your Facebook or Instagram data export, what do you actually do with those downloaded files? Understanding how to extract and navigate your backup files is just as important as creating them in the first place, especially if you need to recover your content or import it into another system.
In this episode, Charly covers:
✅ How to download your ready backup files from Account Center
📌 Extracting ZIP fi...
With the Australian under-16 social media ban now in effect, many users are concerned about losing access to their accounts and all the content stored within them. Whether you are worried about new regulations or simply want to protect your business data, knowing how to export your Facebook information is essential for every business owner.
In this episode, Charly covers:
✅ How to access Facebook's export settings through...
Managing technology failures during the holiday season can be stressful for business owners trying to disconnect and spend time with family. When your website goes down on Christmas Day or a client cannot access critical systems, knowing how to prioritise and respond appropriately can save both your sanity and your business reputation. Understanding the difference between truly urgent issues and those that simply feel urgent is ess...
Managing browser privacy has become increasingly important as age verification systems and digital identity frameworks are being developed in Australia. Many people don't realise how much data their browser shares by default, and with verified identity systems on the horizon, what was once anonymous tracking could become directly tied to your real identity. Understanding browser privacy settings and exploring privacy-focused al...
Are you drowning in content but struggling to get it published consistently? Many small business owners create valuable content but lack the systems to distribute it effectively across multiple platforms.
In this episode, Charly covers:
✅ How to use AI tools like ChatGPT and Claude for content creation and repurposing
📌 Building automated marketing workflows with tools like Make.com and n8n
🔗 Creating digital avatars and voic...
Passkeys are being promoted as the future of secure authentication, with Apple, Google, and Microsoft pushing them as superior replacements for passwords. While passkeys do eliminate many security vulnerabilities like phishing and password reuse, they introduce new risks that are rarely discussed openly. Business owners need to understand that increased security comes with reduced control, vendor lock-in, and dangerous single point...
December brings a rush to finish work before the holiday break, and in the chaos, critical technology tasks often get forgotten until something breaks. Every year, business owners make predictable mistakes that could easily be prevented with proper preparation. From untested backups to expired credit cards on subscriptions, these oversights can leave businesses offline, unable to process payments, or dealing with angry customers wh...
Artificial intelligence tools like ChatGPT are becoming less reliable despite continued updates, with users reporting increasingly inaccurate responses delivered with complete confidence. The latest ChatGPT updates have left many users frustrated as the system provides definitively wrong answers without any indication of uncertainty or qualification. Understanding the limitations of AI tools and learning to verify their outputs is ...
Artificial intelligence is now being used to detect copyright violations in podcasts and videos, and even creators using royalty-free music are getting flagged incorrectly. Spotify and other platforms have implemented AI systems to protect artists from copyright infringement, but these systems sometimes fail to recognise when content creators have the proper licences and attributions. This creates frustrating situations where legit...
Google is rolling out Gemini AI across Gmail and Google Workspace, and many users are concerned about how their email data is being used to train artificial intelligence. There are concerns about privacy, data protection, and whether Google is using your personal information without adequate transparency. Understanding what Google is actually doing with your data and how you can protect your privacy is essential for anyone using Gm...
When staff members take holiday leave, critical business systems can become inaccessible if proper planning is not in place. A missing login credential, an unchecked inbox, or an unavailable team member on Christmas Eve can stall operations entirely. The solution involves safely sharing access credentials, documenting processes, and building systems that function regardless of who is available at any given moment.
In this episod...
Taking time off during the holiday period means returning to an overflowing inbox that creates immediate overwhelm. Everyone tries to squeeze in one last request before Christmas, your inbox fills rapidly, and the temptation to reply when you should be resting undermines your break. Without proper boundaries and systems, you either sacrifice your time off responding to emails or face hundreds of messages demanding attention the mom...
December cash flow becomes problematic when clients shut down early, accounts teams disappear on holiday, and payments stall. Your expenses increase from holiday stock and staffing whilst income slows dramatically between mid-December and late January. Waiting until payment problems occur leaves you scrambling to chase invoices during the busiest time of year. Setting up automated reminders and recurring billing now prevents the ca...
Heading into the holiday period without confirming your critical systems are working creates unnecessary risk. Discovering your website is down, your payment processor has stopped working, or your contact forms are routing to deleted email addresses whilst you are trying to enjoy time off forces stressful emergency responses. Running systematic tech checks now means you can actually take your break knowing your business systems wil...
Customers assume your website information is accurate. When your site displays standard operating hours during holiday closures or reduced schedules, you create frustration, damage trust, and risk negative reviews. People arrive at closed shopfronts, encounter unanswered phones, or receive no email responses because they relied on outdated website information. Automating your holiday hours across all touchpoints prevents these prob...
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