43: Corey Gillenwater - Labor to Data Pipeline and Mobile Technology

In this episode, Corey Gillenwater, interim chief appraiser at Chatham County, discusses his transition from IT to appraisal, emphasizing the importance of technology in enhancing efficiency. He highlights the office's strong culture, customer service, and the challenges of recruiting and retaining staff. Gillenwater details the shift to mobile technology during COVID-19, implementing Woolpert Mobile Assessor to improve field operations. He also addresses knowledge transfer issues, stressing the need for internal training and teamwork. The conversation covers the importance of public education, the role of large language models in customer service, and the necessity of understanding market areas and property valuation processes.

We cover:

• Corey Gillenwater's Background and Role 0:01
• Approach to Office Culture 1:18
• Feedback and Recruiting Challenges 5:33
• Transitioning from IT to Appraisal 8:29
• Labor to Data Pipeline and Mobile Technology 9:51
• Knowledge Transfer and Training 18:56
• Customer Service and Public Education 24:04
• Large Language Models and AI in Customer Service 30:58
• Public Understanding of the Assessment Process 33:24
• Advice for Newcomers in the Field 35:53