In this episode, Louis Fitz Morris, Assessor of St. Tammany Parish, and Michael McNeil, Technology Director, discuss the impact of COVID-19 on remote work, the importance of data quality, and the adoption of AI and GIS technology. They highlight the creation of a digital map of the parish, which includes 135,000 parcels, and the challenges of retaining institutional knowledge. They also address the stable property market despite high interest rates and the need for affordable housing. The conversation emphasizes the value of a supportive work environment and continuous education for employee retention.
We cover:
- Introduction and Participant Backgrounds 0:01
- Transition from Mayor to Assessor 1:54
- Impact of COVID-19 on Office Operations 3:23
- Remote Work and Hybrid Policies 5:00
- Recruiting and Retaining Talent 6:06
- Development of GIS and Public Transparency 11:43
- Challenges and Successes in GIS Development 14:52
- Future Projects and Technology Adoption 19:25
- Customer Service and Technology Integration 19:54
- Continuing Education and Employee Development 23:11
- Retaining Institutional Knowledge 25:23
- Real Estate Market and Property Values 32:06
- Impact of Hurricanes and Insurance Issues 38:49
- Final Thoughts and Advice for New Assessors 45:23
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