At the Coalface Podcast - eCommerce Tech & Trends

At the Coalface Podcast - eCommerce Tech & Trends

At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!


January 26, 2022 38 min
  • Sara is the CMO of Brightpearl -
  • Brightpearl is a UK based, end to end SaaS omnichannel operations platform for merchants
  • Brightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modules
  • You can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailers
  • In this episode, Jason and Sara talk about the state of retail and how brands can leverage modern ...
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  • Karen is the Founder & CEO of ShipperHQ and WebShopApps
  • Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008
  • ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites
  • ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms
  • In this ...
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  • Rick is the Co-Founder & CEO of Field Agent -
  • Field Agent is a SaaS mobile app that connects secret shoppers with brands
  • Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience
  • In this episode, Jason and Rick discuss how brands ca...
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  • Hai is the Co-Founder & CEO of Eva -
  • Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon.
  • Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement
  • Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment
  • In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketpl...
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  • Cameron is the Founder & CEO of PaySQUAD -
  • PaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social payments
  • PaySQUAD allows a group of people to easily pay for a single online eCommerce transaction
  • Think of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all about
  • PaySQUAD allows payments to go shared an...
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  • Adam is the Co-Founder & Director of Snatchit -
  • Snatchit is a SaaS eCommerce Influencer Marketplace & Affiliate Platform
  • Snatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing so
  • Snatchit connects influencers with brands via mobile app and allows them to easily benefit from...
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  • Abhishek (Abhi) is the Co-Founder & CEO of Okkular -
  • Okkular is a retail SaaS Tech Platform
  • Okkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticals
  • Fashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with...
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  • Jason is the Co-Founder & Executive Chair of Marketplacer -
  • Marketplacer is a SaaS eCommerce Marketplace Platform
  • Marketplacer is one of the very few 'turn-key' marketplace platforms in the world
  • Many brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the market
  • In this episode, Jason an...
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  • Eric is the Founder & CEO of TextChat -
  • TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them
  • This unique notification systems helps ensure that remote teams never miss a chat message again
  • TextChat is also looking at bringing their notification system to WhatsApp in the near future
  • Live chat is a game changer for merchants looking...
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  • Bar is the Co-founder & CEO of Balance Payments -
  • Balance is a specialist B2B payments platform and fintech solution provider based out of Tel Aviv
  • B2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this space
  • Balance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, ty...
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  • Greg is the Founder & CEO of Devicedesk -
  • Devicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, Australia
  • Enterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and Telcos
  • Devicedesk was specifically built for these complex environments
  • Devicedesk makes it easy to deploy and connect B2B e...
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  • Shadi is the Founder & Director of Spiff3D -
  • Spiff3D is a SaaS eCommerce product customisation platform
  • Spiff3D allows almost any eCommerce merchant to customise & personalise their products, thereby creating a deeper customer connection and making more profit per order
  • Merchants can use Spiff3D to create the front end product customisation customer experience, manage back office customisation & fulfill...
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  • Dennis is the Founder of CEO of Postalytics -
  • Postalytics is a SaaS direct mail marketing automation platform - think of it like Klaviyo but for direct (physical) mail
  • Postalytics brings the power of segmentation, marketing automation, workflows and sending to an easy to use SaaS direct mail marketing automation platform for brands
  • Merchants can use the Postalytics interface to create direct mail workflows ...
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  • Kaus is the Founder of Mason -
  • Mason is a 'No Code' SaaS eCommerce integration and automation platform - think of it like Zapier for eCommerce, on Steroids.
  • Mason brings design 🎨, + data 📊 + channels, together all in one place, with easy to deploy 'playbooks' for marketing and eCommerce.
  • Merchants can use Mason's easy, simple content micro-apps to automate tedious commerc...
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  • Hawk is the Partnership and Sales Manager for Starshipit -  
  • Starshipit is a New Zealand based eCommerce courier integration and order management platform.
  • Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation.
  • In this episode, Jason and Hawk discuss how brands can become more scala...
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  • Oliver is the Head of Growth for SupplyCompass -
  • SupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands.
  • SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle.
  • In this episode, Ja...
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  • Lee is the Founder & CEO of Brauz -
  • Brauz is an Australian founded immersive commerce platform
  • Brauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionality
  • Jason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service &am...
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  • Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) -
  • Neto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M.
  • Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidly
  • Jason and Ryan discuss the early years and growing p...
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  • Blake is the CEO of Flippa -
  • Flippa is an online marketplace for selling existing online businesses and other digital assets
  • Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker'
  • Jason and Blake discuss what makes a good digital asset to sell and how vendors ...
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  • David is the Founder of Charm -
  • Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands
  • This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to
  • Jason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brands
  • As ...
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