Crafting Trust with Audio Branding and AI: A Conversation with Reid Holmes - Part 2

“That brings up a whole other point, which is the power of a voice’s quality to bring a brand to life. A lot of clients are, like, just hire voiceover and just have them say the copy. And it’s just, like, there’s a place for Gilbert Gottfried and there’s a place for, you know, John Lithgow. And I’m not saying we would use either of those, but you know, if I’m doing a commercial on a cancer care center, I would never have Gilbert Gottfried come on and say, I’m not, that’s not, you know, that’s like, that’s... It would be memorable, but it would be completely the opposite of what the brand should be. It doesn’t sound earnest. And that’s how the voice you choose for a commercial is critical.” – Reid Holmes

 

This episode is the second half of my conversation with keynote speaker, author, and mature brand revitalizer Reid Holmes as we talk about the role sound plays in his ad projects, the pros and cons of AI use in audio branding, and the key to building client trust with appreciated branding.

 

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(0:00:00) - The Power of Audio Branding

We begin the second half of our discussion with Reid’s thoughts on sonic logos, and we look at how effective they’ve been for such companies as Apple and Netflix. “Those things can be incredibly impactful because they say I’m entering a new world here,” he says. “I am now in the care of this other thing, I’ve gone through a doorway, I’ve come into this new world, and that is one of the biggest things audio cues can do.” We talk about synthetic voices, and Reid recalls a podcast’s questionable use of a sonic persona. “You gotta be really careful,” he explains. “These sonic personas people are trying to chase to make another version of themselves, it’s very slippery. It can do so much damage.”

(0:08:19) - The Impact of AI on Branding

Reid shares his own experience with AI assistance, and how its use in editing his book revealed both its strength and limitations. “Not doing it yourself is a disservice, I think,” he explains, “because then you don’t know the intricacies of how things bounce off each other, and how ideas bounce off each other.” We discuss the challenges of networking and collaborating in an increasingly digital world, and how the shift to an online economy has affected many companies’ marketing strategies. “A lot of brands are saying ‘we don’t need any brand advertising, we just need to chase people all over the Internet and get our transactions,” he says. “My personal point of view is that’s short-sighted.”

(0:15:05) - The Future of Branding and Advertising

As our conversation comes to a close, Reid talks more about appreciated branding and its potential for building long-term brand loyalty. “On the customer lifetime value side of that equation,” he explains, “it’s cheaper to sell to someone who already knows you and believes in you and has bought from you than to convince yet another new person.” We talk about his current projects,...