Tickets to Transmit

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This episode is hosted by Josh Blum, Chris Stewart, and John Vance.

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This episode was recorded on June 6, 2025.

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Radio discipline and structured communication create safer, more effective fireground operations by establishing clear expectations for when and how to transmit critical information. We explain the ticket system that transforms how firefighters communicate during emergencies.

• Radio communications should follow a standard process using the order model for clear understanding 
• Tickets tell everyone what type of message is coming, helping both sender and receivers prepare
• Initial Radio Reports set the foundation for the entire incident, requiring specific information in a set order
• Follow-Up Reports provide critical updates after completion of 360-degree size-ups
• Status Change communications indicate a company has finished their assignment and needs reassignment
• Roof Reports deliver critical information about conditions that may affect operations underneath
• Priority Traffic signals important information that may require changes to the incident action plan
• The CAN (Conditions-Actions-Needs) format structures all communications for consistency
• Proper communication can reduce radio traffic by approximately 70% while improving effectiveness
• When implemented properly, this system helps firefighters know when to talk and when to focus on work

Visit bshifter.com for SOGs on effective communications and take the new CE module on communications with practical examples for all five building types.