Banking Out Loud

Banking Out Loud

A podcast for community financial institution bankers looking for informational, unbiased, and candid conversations and discussions on an array of banking topics.


December 12, 2022 30 min

It's always a good time to focus on keeping your customers happy and loyal. In this episode of Banking Out Loud, we sit down with Sushil Wenholz and Paul Louderman of Customer Communication Group to discuss ways to increase customer loyalty — including 3 tips to get started and key mistakes to avoid.


Host: Nancy Ozawa Senior Vice President, Marketing PCBB

Guests: Sushil Wenholz VP, Creative Director Customer Communications Group,...

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Chief Credit Officer, Michael Kerr of First Federal Bank shares his experience with CECL, and why his institution ultimately decided to outsource CECL, after starting off in-house. 

From Coast to Coast, PCBB is Your Trusted Partner. If you have questions about CECL or your approach - in-house or outsourced - we would be happy to help. Feel free to reach out: 

(888)-399-1930 | |

Host: Nancy Ozawa...

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Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.

Host: Sonia Portwood Chief Sales and Marketing Officer PCBB

Guest: Archie Kelly Managing Principal SalesPhysics, LLC...

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In this part 2 of our payments episode series, host Sonia Portwood sits down with PCBB's Allen Sztukowski to discuss what the future of real-time payments looks like.  Including the soon-to-launch FedNow program, anticipated technology and functionality changes, and tips to help you prepare.

Host: Sonia Portwood Chief Sales and Marketing Officer PCBB

Guest: Allen Sztukowski Senior Vice President, CAMS Operations | PCBB

Resources: F...

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March 8, 2022 36 min

Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.


Sonia Portwood Chief Sales and Marketing Officer PCBB

Connect with Sonia: LinkedIn


Dr. Susan Bernstein, MBA, PhD Executive Coach & Leadership Consultant

Connect with Susan: www.DrSusanB...

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Join hosts Sonia Portwood and Virginia Robbins in a discussion with Allen Sztukowski, Senior Vice President of Operations at PCBB to discuss real-time payments. As an active participant in the efforts to modernize real-time payments, Allen shares his insights on how the payments space has changed over the years, and what efforts are being made today to modernize it.

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In part 2 of our 2-part series on CECL, Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, shares his experience in getting started with CECL, his exposure and participation, his thoughts on spreadsheets for CECL, and how his institution prepared for CECL. 

For more information on CECL, visit

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In this 2-part series on CECL, we speak with Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, as he reflects on his journey through implementing the Current Expected Credit Loss (CECL) accounting standard.

In this part 1, Andy shares lessons he has learned, specifically on organizing data for CECL and explaining CECL results to his stakeholders.

For more information on CECL, visit

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In this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy.  

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May 14, 2021 4 min

Hear what PCBB’s podcast, Banking Out Loud, is all about in this sneak peek episode. Hosts Virginia Robbins and Sonia Portwood talk about what you can expect from this new podcast. 

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