Episode Transcript
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(00:04):
Hey everybody, it's Prajesh here.
In Tana here. Welcome to our podcast.
Baskets of Knowledge chats with a difference.
In our podcast, we invite guestsfrom around the country and
around the world to talk about how they got to where they at
the moment. It's about a journey, it's about
an experience, it's about their life.
(00:26):
Get a coach, everybody. Welcome to another episode of
Baskets of Knowledge. And like the last episode, it's
just me. Today, Tanai is still at work,
you know, some people that have got to work and he's doing his
work and he's got to do what he's got to do, says to myself.
And obviously I'll guess who I'll introduce in a bit.
But as always, I'd like to sharewhat I've been put into my
basket of knowledge over the last few weeks.
And again, it's from the book that I said the last time, which
(00:47):
was the Almanac of Novo Robicant.
And there was a line in there that really I want to talk about
it says inspiration is perishable, acting it
immediately. And I, I thought about that
because a lot of us wait for times to be inspired, then
inspiration comes and then we say we'll do it tomorrow.
And when tomorrow comes, it disappears.
So I love the fact that when that moment, even if it's not
(01:10):
doing everything, it's doing onething towards whatever that
inspiration is. And it's a challenge that I find
with myself. And I've become really aware of
the fact that, you know, you getinspired or motivated, the 2
words get used interchangeably. But when you wait for
inspiration and motivation, you're not going to be doing
much. And I think the reason I picked
that quote today is because I think the guest, I'm going to
(01:31):
just in a second, if they had waited for inspiration and just
said tomorrow, I don't think they'd be where they were today
or where they are today. And you know, we'll give that
story as we as we do that there,but nothing about me.
Let's introduce our guests today, tonight, this afternoon.
My guest is someone that I was really privileged to meet a few
months ago and like our like ourguest last week.
(01:53):
This is a person that I met on aon the speaker's camp a few
months ago. And what I really enjoyed about
this person that I'm going to introduce in a second is just
how warm they are. They have such a warmth, warmth
around them. They were someone that I've
never met before that a stranger.
But the warmth they alluded in the room was really beautiful.
But then hearing their story really just blew, blew me away
(02:15):
and blew us all away because as you know, in the podcast, we
talk about stories and the stories of reality versus
perception of so, so powerful. And I'm really excited to have
our guest on today. But apart from that, also when I
spent some time with her after the after the boot camp, just
the warmth, the downturness and just the fact that they are just
(02:35):
a fantastic human being just really attracted me to bring
them on this podcast. Yeah, so without any further
ado, welcome to Boss of Knowledge Day.
Thank you so much. Gosh you've made me blush.
It's a pleasure to be here. I'm so excited with finally
being able to connect. Yes, it's been it's been a while
in the making time for people who know nothing about you who
(02:58):
is die today on the 26th of September 2025.
Who is die today? Wow, Di is a whole different
person than she was a month ago,a year ago, 20 years ago.
Who is Di? Di's a mom, Di's a wife, Di's a
(03:21):
lover of life. I love adventuring.
I love getting out and see new places.
I'm quite curious. I'm a bit of a bit of a curious
thing and I think that has helped me in quite good stead
through my life. I like to know how things work,
figure things out. I'm a, I'm a business owner.
(03:42):
I've been a business owner for 23 years now.
I'm the president of the Bookkeepers Association in New
Zealand as well. And gosh, I don't know who is
Dai. DAI's on a journey, dies on a
journey. Betsy dies.
She's just always learning. Always learning.
(04:02):
Yeah. And very open to opportunities.
Yeah. And I, I love that because you
know, most people when they jumpon, they start off with their
their title, like I'm a blah, but I love the fact that you
started with the fact that, hey,I'm a mum, I'm a wife.
You know, those are the things which are innately just human.
That's this is who you want, youwill.
And then the fact that you're curious.
And then I had a bit of a chuckle because the business
(04:24):
thing came right at the end. I'm like, Oh yeah, by the way,
I'm also a business owner. Oh yeah.
By the way, I can't do this. Exactly.
Yeah, by the way, by the way, and I'm going to circle back to
what you said just before. You know, if we met die 20 years
ago and we said to the die 20 years ago, hey, hey, die 20,
actually 23 years ago you said hi, in 23 years time you'd be
doing all these things and what would you have said to that die?
(04:47):
Oh, we're sad, Leggy, you're trying to pull.
Yeah. Who are you kidding?
Who are you kidding? So I 23 years ago was a solo
mom, 2 little girls, one with A1with some big health challenges
and was struggling to keep a roof over the head thread on the
table. And just, yeah, I mean, she's
(05:07):
she was very resilient and she still is very resilient.
But yeah, she just would have been like, who are you kidding?
Who are you kidding? Yeah.
Absolutely. And if you allow me to, if we go
back to that time that, you know, 23 years ago, your life
changed a little bit, what was the the moment for you where you
(05:27):
went from this is the world I have at the moment to I want to
change What was the IT was the moment that defined how you
decided to change that. You know your resistance came to
the fore. No, there's, there's not usually
one thing with me, you know, it's, it's always about choice,
(05:49):
right? There is this this has really
come come into my very much intomy thinking the last this last
six months is around. You know, we all have a choice
at any time. We have opportunities that come
up and you know how, how we level what, what we can't choose
(06:10):
what happens to us, but we can choose how we react.
Two things and we can choose to take opportunities that come up.
I was, I was working 2 jobs at the time.
I was working part time, 20 hours a week for Ministry of
Fisheries and I had a second jobdoing the bookkeeping, payroll,
etcetera for a plumber. And all that came into my mind
(06:31):
was there must be so many more people who need help, you know,
like this guy does like that. That was that was the thought
that came in my head. And so was that a moment?
I don't know if it was a moment,it was just a thought.
And for me, it's like a plant, aseed and then see where it goes.
So it kind of percolates over a period of time.
(06:52):
And then I find things happen and opportunities come to me
that kind of relate back to to that.
And it's like, oh, I can take them or, or, or I can't.
It's up. It's up to me to choose.
And yeah. And it was an opportunity to
then come out to do the books for another person.
And I'm like, OK, let's just start a business.
(07:13):
I mean, yeah, let's just start abusiness.
As you do as you do right. As you do, yeah, yeah.
I think, I think I've always been probably self have have a
lot of self-confidence just in myself and, and who I am and my,
I guess my abilities. Yeah, I think I've always had a
(07:35):
lot of self-confidence. So that probably helped.
But that was built over time. And that boils right down to my
childhood, right? That was my upbringing that
feeds into that. So, yeah, yeah.
What, what is, you know, a lot of people say there was a
particular one where things changed for you, but I love how
(07:55):
you'd actually, it was a collection of things and then
something happened, you know, because we all search for the
one moment, but the one moment is a is a collection of lots of
moments. It is.
Yeah, it is. I mean, I mean, some, for some
people there, there is a moment that changes their life
completely. And you know, I get that.
But for me it was, it was just like, hmm, there was a thought,
(08:20):
then there was a percolate on that and there was an
opportunity that came up and then it's like, actually, yeah,
I can actually do something withthis.
This could work, I hope. Because I've got 2 little.
Kids to feed so think it's gross.
And, and, and that leads so wellinto, but the next question, I
guess for you is you, you have these two jobs and you know,
(08:41):
you're doing all you've got yourtwo young, young people that
depend on you and taking the, when you use the word plunge in,
in better commerce, start a new business with two young people,
what is it like for you? You've got the confidence,
you've got all that there. But also the reality is you have
still pay the bills and look after.
What is the emotion for you as you're going through that, if
you can remember? Yeah, Yeah, I do.
(09:03):
I do remember there was fair, there was, there was fair around
what if this doesn't work out? And what I what I decided to do
was to start the business while I was still working.
So my one client I was doing on wages flipped them onto contract
(09:24):
as a business owner, then got another client, but I was still
doing my my 20 hour week job somewhere else.
So it kind of went aligned for alittle while until it got to the
point where I actually don't have time to do my paid job now.
And yeah, and it's like, well, this is where I take the plunge.
(09:45):
This is the choice I make. I either stay where I'm at or I
take the plunge and go in and see what happens.
I guess at that time, at that time, I was just also moving in
with my then my now hubby, my then boyfriend way back then.
(10:06):
And I said to him, but you need to know that this is what I'm
planning on doing. And he was just like, go for it.
You know, go for it. And so very lucky to have his
support as part of that, you know, this guy taking on this
lady with two young kids and wants to kind of leave the the
(10:29):
paid job and give this business thing a go.
And yeah. And he just fully backed me for
it. So which was amazing because
that, you know, that helped the journey.
So yeah, yeah. So I was very lucky, very
blessed. Yeah.
And it's, it's always, you know,in, in the journey, the solar
genres that we have, we think about it's never solar.
(10:50):
There's there's always one or two people that are in your
corner that if they weren't, there might be a different
story. You know if that if all
different conversation will be happening today.
Yeah, yeah, I, I, I, I think I probably still would have got
where I was going. Yeah, because I, because I'm
quite stubborn like that. But it was certainly a lot nicer
having or a lot more comfortable, I guess having that
(11:14):
support wrapped around me at that point to to kind of go, OK,
you're taking me on, but I want to leave my job.
So that means you're literally taking a sign, you know?
So, yeah, it was, it was great having that support.
And I was very lucky having the support, my mom and dad to help
with the kids when I need it as well.
(11:34):
So yeah, it was definitely a, a family kind of thing.
If you if you like, Yeah. It takes a village.
It takes a village, right? It totally takes a village.
Honestly, anyone who is trying to raise kids on their own, I
take my hat off too seriously. I was super blessed to have my
parents involved in the bringingup of my kids Very, very at
(11:57):
least. So yeah.
I love that. I love that because, you know,
we've got to acknowledge those that help us, you know, start a
solid journey. It's an acknowledgement to
whatever that that that help was.
It just takes as if it makes things more comfortable and much
nicer. Yeah, yeah.
No, it really does. It really does.
And we need to acknowledge thosethings, right?
Like we're not, we're not Superwoman and we're not
(12:19):
Superman. Like we we can't.
We can't. I won't say we can't.
It's a lot harder to do everything on your own.
And, and I know because that's what I tried to do right through
my business journey. And, and that was due to my
upbringing. You know, I was brought up in a,
in a era of parents who didn't really communicate with their
(12:43):
children. And but one of the lessons I had
from my parents through there isif you want anything in life,
you've got to do it on your own.You've got to get it yourself.
Like no one's going to, no one'sgoing to help you, you know,
don't rely not, no one's going to help you.
Don't rely on help from other people.
(13:04):
Like you've got to go and do it.So I very much grew up with that
mentality and it's, it's actually not true.
It's not true. You don't have to do it all on
your own. But I, I, I raised my business
under that premise and was probably a lot harder than it
needed to be in some areas. And, you know, if I had reached
(13:29):
out for help, things might have,you know, ended up slightly
different. I don't know.
I don't know, because it didn't,didn't happen.
But at that time it didn't happen.
And it's only really been in thelast probably 5 or 8 years that,
that I've called in help with things.
So, yeah, I realized, you know, we can't actually, we can't do
(13:51):
this on our own. We can't do life on our own.
Like I was well aware of that. But yeah.
And then in my head, it was like, I've got to make this
work. I can't, I shouldn't be putting
this on my now husband to support us.
I've got to make this work and keep, keep bringing in some
money, keep fruit on the table, keep the kids fed.
Yeah, yeah. And that's so true.
And, you know, as you think about your business, Jenny and I
(14:13):
and I reflect back, you know, 23years ago, the world was a
different place. You are a.
You're. You're a young, young woman.
You have two young people and you probably this this huge
assumption. I could be totally incorrect.
Please go ahead, I'm interested to hear your assumptions.
The assumption I have is you areyou are trying to get into a
market that is probably male dominated in or maybe not and
(14:37):
what is it like for you because the world is very different and
yeah, you are trying to break into this market share where
with gender had a huge say, yeah.
Yeah, old, old white males like it pretty much that's what it
was back then to be to be frank,it's name probably was Frank.
But yeah, to be Frank, it was very much that market and and I
(15:00):
was saying this competition. So just for your listeners to
understand, I started a bookkeeping business which is
closely aligned with accounting.Now the accounting industry was
considered, you know, shirt and ties old men and, and very much
a boys club, very much a boys club.
(15:22):
So it was, yeah, it was a littlebit interesting kind of coming
in because, you know, accountants are bookkeepers.
If they work together, it's magic for their clients, like
actually pure magic. And I was incredibly lucky to be
doing some work with a client and their accountant was a young
(15:44):
and up and coming accountant. And he was super impressed with
the, the work that we were producing for them and the ES
it, it made for the client and for them to help support the
client from an accounting perspective.
And so he became a bit of a mentor because as I said, I'm
(16:04):
quite curious and I like to knowhow things work.
And it was from him I basically learned how accounting happens.
And that stood me in really goodstead because I then became the
interpreter between the accountant and the client and
was able to, to interpret information both ways because
accountant speak is not understood by most everyday New
(16:26):
Zealand business owners, right? Like that's the reality.
So you got to be able to to connect the dots and what what
this person is saying is what this person's hearing.
And so yeah, kind of became thisconnector.
And there was also a flow of flow of clients between us as
well. So he, he put a lot of clients
through US due to the work that we were doing.
(16:47):
So I was really incredibly luckyto connect with him and that he
saw the value on what we were doing.
So it really helped in my journey along the way.
So, yeah. And.
That's, and I noticed that therebecause again, again, as you
said before this, there was a person that in your world at
that point in time was like, hey, you're not competition,
(17:09):
you're someone that I can work with.
And I think the world at the moment is so competitive with
lots of things. But if you collaborate, I think
so much further. I'd love that happen for you.
Yeah, Thank you. Yeah.
And it's so much more like that now, which is great.
You know, there's been the advent of software, online
software and technology that allows accountants and
(17:31):
bookkeepers and other people to work together on a, on a, you
know, on a single file, if you like, if you're talking about 0
and MIB, you have a single file that everyone logs into.
That has made the collaboration even better for those that have
picked it up and worked with it.And it's certainly swung that
way now, which is fantastic. You know, most accountants see
the value in having a bookkeeperdoing the GST and the, and the,
(17:53):
you know, the day-to-day bank reconciliations and it's
supporting the client at a, I guess at a ground level,
grassroots level as opposed to that kind of more advisory space
that accountants would normally sit in.
Yeah, Yeah. So it was, you know, it was just
fantastic to have that that support the.
(18:16):
Beauty and and I'm I'm I don't want the whole podcast about
your business because it's more more than you watching the
business. But there's one thing I just
want to just touch on, which is your work.
It was recognized because, I mean, I was doing some research
before and I saw that, you know,you were nominated or voted as
one of the top 50 women in accounting for 2020 and 2021.
(18:37):
What does that, what does that make you feel as you, as these
awards have bestowed on you because they come from your
peers? They don't.
You don't go searching for them.Yeah, I know.
Interesting. Aye, that was, that was quite
mind blowing, really. I, I still kind of go really
(18:58):
wow. 2020, I think I was the only New Zealander nominated in
2020 and 2021 I was only one of two nominated and I think both
of us were named in the top 50. So for someone who's not
actually not an accountant, but in the accounting industry, that
(19:19):
was pretty special. Yeah, that was pretty special.
Yeah. Yeah, I remember I won.
I remember when I won my first award, which was actually back
in 2007. And we had entered, well, I had
entered the Westpac Excellence Business Awards, which are run
(19:40):
through the Chamber of Commerce every year.
And the reason I entered that was I had no idea if what I was
doing was right, Was it the right thing on how to run a
business? I didn't know anyone who was in
business to ask questions of. And I thought, well, they talk
about this being a helicopter view on your business to get an
(20:02):
overview on, you know, kind of where you're at, I suppose.
And that was probably one of thebest things I ever did was was
go through that application process because it really did
make me go. OK, where, what, what am I doing
in this area? What am I doing in this area and
what am I doing in this area? The only thing where I kind of
(20:23):
went, oh, I don't do that was when they asked to see my
business plan. OK, I don't have one of those.
But anyway, it's OK, not a written one anyway.
And yeah, so that, that was a bit of an interesting process
going through that. And I'd entered the professional
services category that year and first year entering didn't
(20:47):
really know how many business people in Florida either.
So I got to know some of them through that process.
And I actually won, I won the award that night, which was just
like blew my mind, completely blew my mind because I'm like,
he's this little solo mom littlebusiness.
Like, what do I know? Well, apparently I knew quite a
(21:07):
lot. So that was, that was really
good because it just gave me theconfidence actually, I do know
what I'm doing. You know, I have got this, I'm
doing OK. Like I might not have a written
business plan, but you know what, 23 years of business, I've
never had a written business plan.
So, you know, it's, it's done meOK.
Not everybody works that way. Not everyone's brains work that
(21:28):
way. And, and for me it didn't.
And, you know, I've taken some great journeys along along the
road to get where I am today. So yeah, so that was pretty
cool. And yes, I've won quite a few
awards over the years just in different areas of bookkeeping
and payroll and training, won a couple of training of the year
(21:49):
awards as well. So yeah, I've, I've never kind
of been one to sit on those accolades.
It's kind of like, oh, that's great, right, Let's move on.
I've got work to do, but I'm really having to, I'm really
getting pulled back by people togo actually, you really need to
acknowledge what you have done. And and that's a bit of a
(22:11):
learning journey itself, right? It's part of a self development
journey to just, yeah, sit back and acknowledge those pieces of
the puzzle. Yeah.
That's, that's, that's you know,you've probably read my mind
because my question or my thought was, you know, when you
have this awards, how do you celebrate?
And, and I'm speaking to you because I'm similar to you.
I have these things on whatever,just keep on going.
(22:33):
It's a quite impossible life. It's the whole, I don't know,
tall poppy syndrome or somethinglike, what is that?
What? Why do we do that?
I don't know. And I look back into that and
it's like, yeah, there's probably a lot there
emotionally, you know, from childhood and.
Yeah. So it's like actually, let's
(22:54):
just stop a moment. Let's just stop a moment and
acknowledge what it is that we've achieved here or that
somebody has recognized. And it was actually one of my
committee members this year. I got, I got awarded the Service
to Bookkeeping award and it was one of my fellow committee
members who went because I was like, this is my team, you know,
(23:16):
like the whole team's kind of done, you know, done fantastic.
And we're doing really good withthe, you know, with the
institute. This is the bookkeeping
institute. And, and one of my team members
actually pulled me up and went, no, no die.
This is not our award. This is your award.
And you actually just need to stop.
And she then wrote me a whole big e-mail with all these
things. And I was just like, you know,
(23:39):
it was, it was really, it was a good thing that she did because
it did make a step back and go, oh, let's actually just
acknowledge, yeah, what it is that that we're achieving.
Yeah. It's so important.
New Zealand is a terrible at it.They really are.
And. It's really, it's really, and I
love you because we all do that thing, you know, we don't stop
(24:00):
and just acknowledge those wins.We don't have to go all out and
have a crazy big party, but justin a moment to go, hey, this is
awesome, I guess. Yeah.
Well done. Yeah.
On the back. And which is one of the things I
was talking to somebody yesterday about, You know, we
did the boot camp there, the sugar cubes thing that were dead
when people. Oh.
My God, it was amazing. I think it's so crazy because
(24:20):
these are strangers where you'vemet and they write these things.
You're like, oh, because you never stop to think about that.
And you know, I, it's so powerful.
It's such a powerful, powerful. Oh, I must go back and read
mine. Actually, yes, that's true.
Yeah, I should do that. You should.
You should. I will.
I will do that. No, you should.
I will do that. Exactly.
(24:40):
Language, Language and reframe. Language.
Language, no. And I love that.
And you know, I didn't want the spot because go out to your
business, but I but it is a big part of your life and you've
done so much in that space. Then you know, you can
acknowledge for that. So which is really beautiful,
but die as a human being has gone through so much as well.
And over the last six months, you've had a roller coaster of,
of, of, of a journey. And maybe you want to touch on
(25:02):
that or maybe you want to talk. I'd love to talk about, you
know, some of the, the growth that you've had as a person.
You know, we all see each peopleand everyone seems to be
complete and hunky Dory, but there's so much.
Yeah, no. Yeah, You know, maybe some of
the challenges as as a as a human that you've that you've
got actually, you know, I think about myself, about impostor
syndrome, you know, these thingscome into play and it just
(25:24):
normalizes the conversation whenwe have those thoughts there.
Oh, totally. And I, and I really want to
acknowledge that because, you know, I don't have my shit
together. Like I don't, I don't think
anybody does. We only see what we see, right?
And there is. So it's like the tip of the
Osbeg, that's all you see. There is so much going on
(25:45):
underneath that, so much going on.
And I guess you talk about the last six months, but really I
kind of want to go back four years.
You can go as far back as you want.
Oh. Five years, five years, OK,
we're, we're going to talk aboutthe we're not going to talk
about the pandemic, but that's kind of was, was the start of a
whole lot of things going on forme where I had to, I wouldn't
(26:08):
have to, but I doubled down in support for our bookkeeping
community because I was the president at the time there and
supporting our clients and supporting my staff.
So I, there was a lot of what felt like a lot of pressure on
me to assimilate information coming out of the government and
disseminate it out to people in a way that they can understand.
(26:29):
Because that is one of my super powers being able to to kind of
put it out in plain English thatpeople understand what it is
that needs to happen. So that was that was through
that pandemic space. So, you know, there was a lot
going on through that whole period of time.
Coming to 2022, we had a ransomware attack on a piece of
(26:50):
software in our business and allof our data got locked.
So it didn't get stolen, but it got locked down.
This was a worldwide attack on this particular piece of
equipment, and we just happened to get caught up in a little old
on track. How did that happen?
Like it's never going to happen to me, right?
(27:11):
Luckily, I had insurance. That whole episode ended up
costing the insurance company $45,000 because our IT
department, not our department, but the IT people that we were
using at the time weren't checking that the backups were
working. We had no backups for six.
So there was, yeah, there was a lot going on over that period of
(27:32):
time that took nine months to sort out.
Again, a lot of stress, a lot ofpressure, everything going on.
My father was also diagnosed with bladder cancer that year.
So it was like all these balls in the air where, you know,
where does my time go? I went to a conference and I
(27:59):
believe it was September or October that year, and someone
got up on stage and was talking about the burnout and I went,
that's me, that's where I'm at. Oh my goodness.
You know, I've had long term stress for years.
It's like right back to 2011. My health was knocking on my
(28:22):
door and I was ignoring it and Ijust went I need to make some
changes. This is not OK.
Came home from that, got COVID, got a sinus infection.
I was out for two months. I was so sick and isn't that
funny realization and then suddenly wiped out.
(28:42):
Crazy. Just come back to work the week
before Christmas. Busiest week of the year for
payroll. So our payroll department, my
whole team's out with COVID. I'm left to do 200 payrolls with
one part timer. But.
Seriously, it was crazy. So I was just like, Oh my
(29:03):
goodness. And then of course the financial
economy started nose diving. We had clients moving, we, you
know, deciding to employ insteadof contract for bookkeeping.
We had a lot of movement going on.
We had a lot of staff movement, movement starting to happen.
We had my dad having surgery andit came down to I lost two of my
(29:27):
senior bookkeepers within a short period of time and I went
what am I doing? I've got 10 staff, I think it
was. I had had ten staff that year
that had reduced with the clients reducing and I went what
am I doing? What am I doing here?
All I'm doing is people managing.
I hate people managing. It's not my thing.
(29:49):
Where have I ended up? Right.
And I had to kind of go, what doI need to do?
I'm going to make a choice here.And so I made the choice to sell
the bookkeeping and accounting part division of my business and
put that on the market. But in the meantime, I still
(30:10):
needed to manage my client base.I had to get contractors.
And like there was a lot going on.
It was, it was huge. In the meantime, my mum got a
terminal diagnosis as well. So you can see it was just one
thing after another after another after another.
So 2024 sold my business, thank goodness.
(30:32):
Started clearing out some headspace, dealing with mom's
health, dealing with dad's health.
You know, there was there was hates happening in that in that
area. And and then, yeah.
So for the last six months, it'sbeen dealing with my mom looking
after her. Milch was such an honor and a
(30:54):
privilege. She passed away nearly three
months ago now to the beginning of July.
And. And I'm not going to cry as you
might cry, but that's OK. Yeah.
It was quite a journey. And, yeah.
And it was such an honor, such an honor to hold her hand, to be
(31:16):
with her is, you know, life got pretty tough for her.
I spent a week in Hospice with her the first time.
And then she was only home four or five days and ended up back
in the back in hospital. And I, yeah, spent the last five
days of her life with her 24/7. Yeah.
(31:38):
Very honoured. So, yeah, that's been massive.
It's been a massive journey, yeah.
Here I find myself. What do I do now?
What do I do with my life now? So most of my business, I've
lost my mum, I've still got my dad and I'm very blessed to have
(32:00):
dad. He is, he's doing well, he's
doing OK. He's cancer free, which is
fantastic. But yeah, it's, it's been a heck
of a journey to find myself here.
So I've still got my payroll, payroll business and and amongst
all of that goings on, I startedanother business because why
(32:23):
wouldn't I? Why not?
Was I thinking, what was I thinking?
Yeah, let's go and do some speaker training.
Let's go through all this and amongst everything that's going
on. Yeah.
Because that's the kind of, thatwas where my, that's what I've
always been like. Like just add something else to
the box. Add something else to the box
(32:45):
and I've kind of got to this point with mum dying and it's
like I could die. You can choose to keep doing
that or you can choose somethingdifferent.
And I feel like I'm at a real pinnacle, not sure of the word
pivotal pinnacle. Like important point in my life
(33:07):
where what I choose today is, yeah, this is the first day of
the rest of my life. What what am I choosing?
What am I choosing today that's going to put me on the path that
I want for the rest of my life? And going back to the way I was
is not it. That's quite mind blowing at the
(33:32):
moment. It's just like, OK, what it what
is? What does this look like?
And I find myself falling back into the busy work.
And it's like, no, let's just pull back out of there.
And yeah, just let it percolate and think about, you know, where
where do I want to go? Where do I want to go with this?
(33:53):
It's big. It is big.
It is big, but also but also what I love about it's real,
right? It's it's real and it's.
It's so real. You don't talk about the real
stories. You know, it's, it's real and
it's so thank you for sharing and also the emotion, but it
wasn't again, it's like you saidbefore, it's a combination of a
lot of things happen in your life, but at the same.
Yes, not one thing. Yeah, and, and you said, as you
(34:16):
said right before the Union bus provides and the universe
provides and, and the fact that you sold your business at that
point in time allowed you to spend time with your mum, you
know it's. Oh my gosh, she's so I couldn't
have done it. I couldn't have done it
otherwise. It was just like, OK, it was
setting up for was setting me upfor what I needed to do to be
there to, you know, just be ableto check out.
(34:36):
So, so, you know, things with mybusiness now is my payroll
department's got got my manager in there who was always there.
So the payroll department's always been quite
self-sufficient. It was the bookkeeping
department that needed a lot of my time and that's gone now.
So it's like I'm only needed in the era, you know, if there's a
tricky payroll question that they want to run by me or talk
(34:58):
through or if someone goes on ifmy manager goes on holiday.
So I've been filling in for payroll for the last two weeks.
So, you know, which is good because it kind of keeps my hand
in the in the game of the day-to-day stuff while I teach
it at the other end through my other business, so.
Yeah, that's cool, That's cool and that's cool.
(35:19):
I mean, these would cool us up because I think it's really cool
and really privileged and an honor that you got to spend time
with your with your mom. Honestly, I've, I just, I just
really want to thank myself for giving myself that because Oh my
gosh, you know, you can't ever go back and redo that.
You can't ever go, Oh, I, I might do that now or I wish I'd
(35:40):
done that. I don't.
I never wanted to. The reason, the reasoning
reasoning around that for me wasI never wanted to get into my
future and go. I wish I'd done that, you know,
and that's, that's what I reallyhave been thinking about the
last few years. It's like I, I don't even want
to go. I, I wish I'd spent more time
with my parents, with my children, with, you know,
(36:04):
because I've, I've got years of going.
I wish I'd done more with my kids when I was younger instead
of working, you know, all the hours I worked.
I don't want that for my future,you know, I've, I don't want
that for my future. So, yeah, so, so it's really
around for me. It's about conscious decision
making, you know, like that's, that's where I'm at.
(36:27):
It's consciously deciding, consciously choosing what's
next, what's actually best for me, not for everyone else,
because I've spent all my life looking after everyone else.
It's like actually what is best for me now?
What is? What is?
Supporting me look like. Yeah.
Yeah. Can you try it like yeah, it's.
(36:50):
Huge because the other thing as well, it's huge because every
one of us, you know, we live a life making choices based on
other people's expectations, other people's whatever,
whatever, whatever, whatever other people put into us.
And, and it's only which first of all, I'm going to acknowledge
you for celebrating the fact that you did that there because
you celebrating it for a second,which is great, but also when
(37:11):
you have space to go, actually now I'm making choice for me.
And I said that because people think that's selfish, but
actually that's selfless, you know?
Selfless. Yeah, yeah, yeah, it is
selfless, you know, like no one else is going to do it for us,
right. And if we if we're not taking
care of us as in body, mind, soul, if we're not taking care
(37:35):
of all of those pieces, then we're not able to give what what
we would like to give to supportothers.
So we're supporting from an empty cup, right?
Because, you know, if we give, give, give, and then therefore
our energy depletes, we can't build it back up, our health
(37:56):
deteriorates, We can't get it back out because we're
constantly putting all our energy out into the out, into
the stratosphere and into everyone else and everything
else that's going on. And that's like we're pulling
out every last drop, like we're squeezing out every last drop of
energy until there's no energy left.
And then what happens? We find ourselves sick, in
(38:19):
hospital or dead. Yeah.
That's right. That's the reality.
And it's too late, right? Yeah.
Yeah. And when I reflect back on, you
know, the last, OK, my whole life probably, to be honest,
that's how it's been. It's kind of this mother to many
(38:39):
archetype and I'll look after everyone else, but there was a
lot of times there was nothing there for me to give.
You know, health gets affected, life gets affected, mood gets
affected. It's like, hang on a minute, you
know, and then you know, just saying what's happened with my
(39:04):
parents and you think, wow, I can make changes now.
I can make changes now. It's too late when it when it
starts happening. I can make changes now.
So I. Encourage everyone make changes
now. Well, you can.
The younger the better. Yeah, and it's it's but, but
it's it's like you said. And also I had Sarah Rob a few a
(39:28):
few weeks ago on the podcast andshe said the exact same thing.
It's every decision you make is a choice.
Yes, it's it's it's it's not a good or bad choice.
It's just a choice and the. Choice.
And then just the you have the repercussions of the choice,
whatever those repercussions are.
Had a few conversations like this come out recently and it
and it really is it's, you know,it's about making a choice and
(39:51):
then not being ashamed of that choice or not being afraid of
that choice. Like make the choice and, and be
strong in that, you know, be really strong in your choices.
Give it thought. Don't like, don't take what
everyone else like you said earlier, what everyone else's
expectations of you. Because if you live under
(40:13):
everyone else's expectations, then your, your energy's out
there. It's not here.
It's not, it's not in your heart, Right?
And it's yeah, but it's been choosing that even even when bad
things happen, right? Something, something really bad
happens. Like I lost my mum.
(40:34):
I could choose to wallow in my grief and sit in that grief and
that loss and not move from that.
That's the choice I could make. Or I can choose to honor my
(40:55):
mum's life and the life that shehad and what she would.
She wouldn't want me doing that.I know that.
But for me, it's like you can sit there or you can move
through it. I want you to honor it and I
want you to feel all those feelings because that that piece
is super important, super, superimportant that we actually feel
(41:15):
all of the feelings around what he was going on in our lives.
But we can't stay there because if we stay there, we we're stuck
there, right? We've got to move through it.
And that's, that's my inspiration is like, I can't
stay here. I'm honouring how I'm feeling
and I'm going to sit here and I'm going to cry and I'm going
(41:36):
to ranch and I'm going to get angry and I'm going to do all
the things for whatever it is I'm feeling.
But I'm going to honor that. And then I'm going to put that
down and move forward and it might come back.
It might end up back on my lap and I'll honor it again.
At some stage, you know, grief. Grief is different for everyone
and it can last for years, but we can't get stuck in it.
(42:00):
It's not. It's not about ignoring it or
plugging the hole that's around,honoring the hole that's left.
And when you feel that hole sitting and sitting and feeling
it and honoring that feeling andthen right, what's next?
One foot in front of the other, next steps making that choice to
do that. Yeah.
(42:20):
And you've said this so beautifully because a lot of
people though, it's got to be one or the other.
You can't have both. But life is not not binary, you
know? And I think when you try to live
a life on binary, this is when the problems are happening.
But you go, hey, as you said, grief can you can be sitting
having the fent mouse, fantastic.
Having grief can just come in and it's not you're pushing the
weights. On.
Yeah, exactly. Yeah, and.
(42:42):
Quite often turns up at the mostinopportune time, but that's OK,
you know, you just, you just gotto go with it.
Exactly now, and, and thank you for that thing and why I'm
thanking you is because for all this is out there and also for
myself, it's important to remember that, you know,
actually I'm going to, I have a client of mine that I'm working
with and she, she, she's, she's,she's a coach and she works in
(43:05):
grief, but she is struggling with, with that.
And I said to her, I was like, what is everything that every
single person's life is going toexperience?
And she was like, and I was like, grief, every single
person, every one of us. It doesn't matter what grief
looks like, you know, whether itcould be the passing of a loved
one, it could be you have a break up in a relationship.
It could be your car broke down.It could be it could be
(43:27):
something stolen. It doesn't matter what the grief
is, but every single one of us experiences grief.
And when I said that to her, it it, it, it was a light bulb for
me because like, yeah, this is true, which is why to her I was
like, This is why you the the amazing gift that you have to
the world is you can work through that there.
But she she didn't see that there.
But as you spoke about it today,it's not about the fact that,
(43:47):
hey, grief doesn't happen. Grief happens.
That's how you sit with in the moment, and sometimes you need
someone to allow you to do that there.
Yeah, totally, totally. Because, you know, what do we do
with all these feelings that come up that we get overwhelmed
with? And you know, like talking
through that with somebody is really helpful to help you kind
of kind of work through it and help you get out of that stuck,
(44:11):
right. Because we get, we can get just
get stuck in these emotions. Yeah, yeah, yeah.
That's, that's not all. Thank you.
Thank you for having me at the end.
I'm going to stick with just a little bit, but still touching,
keeping touching the spot because one of the things, as I
said at the start, was your warmth and the fact that you're
on a space is your, you might not realize this, but I'm going
(44:36):
to tell you this here. But you have you have this
energy, energy, energy, which isreally warm and welcoming.
And it's, it's as you've just spoken right now about your mum
and grief, it seems to invite the fact that hey, you, you
acknowledge that the universe isaround you and doing things for
you, with you and against you, whatever.
Has this always been something that you have acknowledged in
life, that, hey, I am part of the universe and the universe is
(44:56):
there? Or is it something you've
learned as you've gone through life?
That's a really interesting question.
It has always been there, but itwas very much suppressed as a
child. I was told I shouldn't know
stuff I shouldn't like you can'tif you can't say it, it's not
real. And you know, lots of those kind
(45:17):
of things that I've, I've been in so many paths.
I feel other people's feelings. And as a child that was very
overwhelming because I didn't understand them.
And when you had parents who didn't talk about feelings, like
I knew I was loved and my heart so I could feel it, but we never
talked about love. We never, you know, there
(45:38):
weren't hugs, there weren't arguments.
It was like, you know, it was a very kind of vanilla, I guess,
emotionally growing up. And when you've got all these
feelings and you don't know whatthey are and you don't know how
to talk about, talk about them because nobody talks about
feelings. You know, it's quite, it's very
overwhelming. So I kind of internalized a lot,
(46:01):
lived a lot in my head, did my very much my thing.
I wasn't a leader, wasn't a follower.
I kind of just did, did my own thing quite a lot as a child.
And I, I, I felt there was so much more to the world than what
you could just see. And I remember standing on our
front lawn when I was about 9 or10 years old, literally saying
(46:24):
that there has so much more to life than that, surely.
So looking back, yes, I knew that, but it was very much
suppressed and it was only kind of, I guess probably in the last
probably 10-15 years that I've really understood so much more
(46:46):
about, you know, the universe, the law, you know, you divine in
a guidance that you have, like we all have it.
We all have intuition, right? What you know, when, when
something doesn't feel right or something doesn't feels off,
that's your intuition talking toyou or, you know, giving you
clues as to what's going on out there.
(47:08):
So yeah, I, I look back and I have lived by intuition very
much so, but didn't realize that's what I was doing.
I wasn't consciously living by intuition, whereas now I'm
consciously living by intuition.Previously I was very
unconsciously doing it. So it's whole like unconsciously
unconfident. You know, it's all going on
through all the steps there. Yeah.
(47:29):
So, yeah. So that that's, that's kind of
how I live very much now is likereally just listing and feeling.
What does that feel right? What does that feel like?
Does it feel right? Does it, does it feel heavy?
Does it feel like, you know, there's, there's lots of that
and I'm a big one. I'm like, if you're stuck in
life or you don't know what to do, just ask the question.
(47:49):
You don't even have to believe in in that any of that is out
there. Just ask the question, you know,
because the more questions we ask, the more we invite in,
right? Yeah.
How does it get better than this?
That's the best question you canask, no matter what your
situation, whether you're happy,sad, whether it just how does it
get better than this? And just put it out there.
(48:12):
I love that and I love that. I love that in so many ways
because you know, it's such a amazing for me as I listen to
this, everyone listening. It's you have this world where
it's so locked in terms of numbers and precise and very
linear, very linear world. But on the other side, you, you,
(48:33):
you live a world which is so because nobody can explain it,
right? It's just and the two, the two
can work together, you know, andI think this is important.
You can't get some binary. You can have both.
Yeah, yeah, there's, there's so much more than we can say,
right? There's so much more life than
we can say. And it's, it's incredible when
you drop into that and just understand, just understand that
(48:58):
there is so much more out there,you know, and that's why I say
just ask the question and see what happens.
Just ask the question. Yeah.
And. The worst is no, That's OK.
At least now you know. Worst is nothing will happen.
Right, Exactly. Yeah, that's.
Right. Will happen.
There's nothing will change. But, you know, if you want to,
if you want something to change,like ask, ask for it.
(49:19):
Ask for exactly what you want. Yeah.
And if you don't know what you want, ask.
So how does it get better than this?
Yeah. That's so so true.
You don't ask any. Kids what?
What else is possible? Yeah, this is possible.
That's so powerful. That's so, so powerful.
It really is. It really is.
Awful, Yeah. What else is possible?
Yeah. What else is possible?
(49:39):
Show me what else is possible. Yeah.
You'll be amazed what comes in. Yeah, yeah, yeah, yeah.
That's a great, that's a great coaching question.
I might steal that I might steal.
That you can steal that from me,I'll let you.
Oh, thank you. So kind, so kind.
Talking talking was stealing wisdom from you and I We've been
chatting for almost an hour or so I mean, the time has just
flown, which I. Yes, it has.
(50:00):
I can't believe it's been in great.
But I don't want to just close up.
I mean, I've just spoken about stuff that I know about you, but
is anything that you feel that you'd like to share that maybe I
don't know about you that you think might be our listeners
might like to hear about or if not, that's OK as well.
(50:24):
If you want to know anything about payroll, let me know.
So I am a payroll expert in New Zealand and that is kind of my
job now, if you want to call it a job, is training people in New
Zealand, payroll legislation andjust how to be a good business
owner. Like what do I need to know?
Now all these people go and start businesses, right?
(50:46):
New Zealand is the easiest country in the world to start a
business. So people will go and start a
business. Great, no worries.
They have no idea how to be a business owner, right.
They might have been on the tools, building houses, what
have you. And we see this quite often.
Oh, I'm going to go out on my own because you know, it's I'm
going to get a lot more money doing that.
And what we're doing is we're buying ourselves a whole lot of
(51:07):
stress, a whole lot of extra hats we have to wear because
we've got a marketing hat, our sales hat, our accounts hat, our
payroll hat, our strategy hat, you know, all these extra hats
we have to wear that and they don't realise when we go and
start a business. So I'm not saying don't start a
business. I, I believe in like
entrepreneurship, like go for it, but just we're going to say
(51:29):
it's go and get some advice. Go and get the right advice, put
some money into it and get the right advice from the right
people. Because I have seen so many
businesses fall over because they didn't, they did the, the
typical Kiwi DIY business ownership and end up like in the
(51:50):
cart. And I don't want that for
anybody. Like I'm, I'm, I'm so passionate
about this. I want to, I want people to get
this right. So go and get some advice.
Go and get some advice from whoever, whoever it needs to be.
But if you're going to start a business, get some advice.
You're going to employ people for goodness sakes.
Go and get some advice first. Not from your mate down the road
who's a business owner too. And this is how he does it.
(52:12):
Go and get advice from the rightpeople.
So keep yourself safe, Yeah? And I love that because because
people are sending business left, right and centre at the
moment because. I know.
Easy and you know, don't go to anybody, just go to die, die die
is right here. You know she's.
Thinking of something to do Sorry, I get on my soapbox a
little bit about this now. Same with payroll.
You know, payroll legislation. So many people doing payroll who
(52:33):
actually have no idea, they haveno idea.
Punch some numbers into the software just spits it out for
me, doesn't it? OK guys, software is a tool.
I'm going to, I'm going to shareanalogy with you that I recently
kind of came up with. And it's like back in the old
days when we, when we needed to build something, we had a rock
(52:53):
and we had a piece of, you know,Dowling, if you like.
And we'd bang 2 bits of wood together with that and we'd
break a few fingers and what have you along the way.
Then we, then we kind of converted that into hammers and,
and nails, right? Which is a whole lot easier.
It was a lot safer. We could join 2 bits together.
We might have banged our thumb every now and again, but we
still got there. Then these nail guns came out,
(53:14):
right? We got nail guns now, which, you
know, just point and shoot. It's great.
But if you don't know where to shoot, if you don't know where
to bang that nail, and if you don't know which way to put
those two pieces of wood together, your house isn't going
to stay up, right? It's the same with software.
Software is a tool. It's a tool for you to use.
(53:37):
You got to know what to put in it.
You got to know how to put it in.
You've got to know how to set itup properly, right, set up the
bits of wood to get the right result.
Same with software. You've got to set it up to get
the right result and then you'vegot to put the right data in to
then get the right reports out to get the right information.
If you don't know what that's meant to look like, like if you
(53:58):
don't know what your house is meant to look like when you're
done, there's no way you're going to be able to build it.
So you've got to understand whatthis is meant to look like to to
be able to put the data, the critical thinking around the
data going into software to get the right result.
If you know what that result's meant to look like, you have no
idea whether that house is goingto stand up or not.
(54:18):
And this is where payroll falls over all the time because people
are just punching in some numbers and pushing a button.
OK, there we go. That's what we're going to pay
you today. And a holy hecka.
All right, so that this is, that's my analogy.
Did you like that? That's a new analogy I came up
(54:40):
with. Does it work?
Excellent. You're the first one I've tried
it on. OK, I'm going to say, can I?
It's actually not as payroll in anywhere where software is used,
right? This is their analogy.
Software, yeah, yeah, any software that's exactly right.
And I just, yeah, it it just blows my mind when payroll is
(55:01):
generally one of the biggest expenses for any business and
we've got someone untrained doing the payroll.
Like the receptionist is punching on the numbers to
payroll. You know, there's where's the
training? Where's the training of this
person? Payroll is a profession in its
(55:22):
own right. And it said, that's the most
complicated legislation, payrolllegislation in the world.
Our our Holidays Act is the mostcomplicated.
Blows my mind. So that's why I teach it
plainly. English people can understand
it, implement it and sort themselves out because we've
(55:43):
seen it time and time again. And we've seen people get in
trouble time and time again. Come to us.
What have I done? What's going on?
And yeah, you know, like we can't do the payroll for every
business in New Zealand, but I can teach people and create
ripples, right? For me, it's about creating
ripples. If we can teach one, then, you
know, everyone, everyone rises to get that.
(56:06):
Yeah, let's the ladder down. It's really quite funny, though,
I have the utmost respect for payroll because when I joined my
current role, I, I never thoughtof a payroll before, but now
I'm, I work in HR and I work with the work with, I work at
the payroll team and my mind is blown.
And initially I was like, Oh, you guys, you've got the easiest
job in the whole wide world. Just go exactly.
(56:27):
It's like you just press the button and they're like, well,
projection, let us show you thisand they just pull up.
I was like. Come spend the day with me and.
I know, I know. And people think, oh paranoid
each other the same thing. They're 2 completely different
professions, completely different, but HR needs to know
that whatever they're agreeing to in employment contracts can
(56:49):
act is actually workable in payroll in the 1st place.
And not having to create manual workarounds to make things
happen. That's one of the biggest things
we see as well. And you know, without, without
the understanding of, of that from an HHR perspective of what
needs to happen at that end. Oh, we see some amazing
(57:10):
contracts and then, you know, things written into contracts
and we just go, wow, this is great for this person, but hell,
we need to make this work. It's just incredible.
Yeah, yeah, yeah. And.
What what has taught me is taught me to respect whatever
profession is out there. You know it.
You, you don't, you have no ideawhat, how valuable that person's
(57:31):
role is like, No, no idea at all.
Say you know, whether it's payroll or whether it's
recruitment or what, what if it is, whether it's bucket engine?
Yeah, you, you at least you're walking in those shoes, right?
You, you have no idea what's actually involved.
And it's quite interesting because that's actually the
there's a hashtag for the small business Training hub that
that's where I do all my training called You don't know
what you don't know because you don't, you don't know what you
(57:54):
don't know until you do know what you don't know.
Exactly, 100%. And then you realize you don't
know anything. The more you know, the less you
know, right? I know, I know.
It's the thing. It's actually a thing, isn't it?
Yeah. It's so, so crazy and I and I
love that. I love, I love that's the way
we've, we've, we've come to Rubyat the moment because it's a
great, it's a great full circle moment, You know, starting with
(58:15):
where you were 23 years ago to where you are right now, but not
just with the business, but actually you as a human being
and how you've adapted and changed and had to wield the
different hands and, you know, lean into intuition, which is
really beautiful. But I'm not just going, I'm not
going to let you go just yet. We have, we have one question.
We have. We have one final question that
we ask all our guests. You got to put me on the spot,
(58:36):
aren't you? It is all the time.
This is the one question every guest asks you.
You have shared a lot of knowledge today and our podcast
is called Baskets of Knowledge and we always invite our guest
to share one piece of knowledge to put into our basket.
This could be from any aspect ofyour life that our listers
myself would go oh this is pretty cool.
(59:01):
I guess, I guess may I want to, I love inspiring people and I
really just want to inspire everybody to stay curious, keep
asking questions, whatever that looks like, whether it's of the
universe or just find out more. Don't just take answers for face
(59:25):
value, like dig into why I love finding out people's why or why
do we do this this way or what is that all about?
You know what drives you, So just stay curious because man,
that opens up a massive amount of opportunities and doors for
for yourself really. And and then the second part of
(59:46):
that is choose well. Oh, we just came up with that.
Choose well, it's not quite whatI was thinking of saying, but
there you go. Choose well, right.
Because make a choice firstly. Like consciously choose and
choose well. I love, I love, I love those
(01:00:07):
two. You know, the fact that you have
they stay curious. You know, a lot of us don't stay
curious. We just take things at face
value. Yeah, that's a lot of that's a
lot of us because the world has changed.
We just can fit all this information.
Oh my gosh, I know. It's getting thrown at us,
right? Yeah.
Yeah, yeah. So you know, yeah, I like that.
Stay curious and also which links up to that.
You get through all this information staying curious, and
(01:00:30):
then you make a conscious choice.
Yes. Yeah, ties up really well, so
thank you. Yeah, thank you.
No, thank you. Can actually put me on the spot
there. It's like, Oh yeah, you got,
I've got so much to share. Like how do I pin that down into
one? You got two.
There you go. I got 2/2 for the price of one
bonus bonus. Fantastic.
(01:00:50):
Absolutely. It's been a real privilege and
honor having you on. I mean, I could have you on for
a couple of hours, but that might be another another
podcast. I really enjoyed talking to you.
Yeah. Thank you so much.
I I, yeah, honored to be invited.
I really AM. No worries.
Thank you so much for listeners out there.
Hopefully you have not just learned something, but you've
also gone through your own reflection as you heard what
(01:01:13):
Dyer spoke about, not just a business, but also as you're
speaking about grief, intuition,the challenges and the realities
and the celebration. You know, celebrating wins is
really important. Yes.
Yeah. And if you haven't, it's because
you've fallen asleep. You've got to go back and listen
again. So you better do that.
I hope you haven't fallen asleep.
Until next time, tell listeners a huge acknowledgement to your
(01:01:36):
diet and follow listeners. Don't forget to keep smiling.
Put something to your boss of knowledge and as I said, stay
curious and don't forget to choose consciously tell next
time talk your tech. Bye everybody.
See you later. Thank you for listening to
(01:01:56):
Baskets of Knowledge. Yeah, we hope that you found
something useful to put into your Baskets of Knowledge.
And as we said before, remember to put something little into
your baskets of Knowledge every week.
And as always, feel free to like, comment and share this
podcast. Thanks, everybody.
Bye.