373: What Your Clients (Really) Want

You may be friendly, responsive, and great in consults.

But that doesn’t mean you’re creating a seamless client experience that builds trust and encourages referrals.

In this episode of Be a Better Lawyer, I’m walking you through common glitches in a client’s experience and how to solve for them.

I’m also breaking down the costly mistakes lawyers make that unintentionally erode client trust, and how you can upgrade your internal systems to counteract these issues in your firm.

Giving clients what they really want – a seamless experience – isn’t about doing more, but about getting more intentional with what you’re already doing.

What you’ll learn in this episode of Be a Better Lawyer:

 ✅ What most lawyers misunderstand about their clients’ experience

 ✅ The hidden cost of disorganized systems (to you and your firm)

 ✅ How to start improving client experience in one hour or less this week

 ✅ The ROI of dialing this in — from more referrals to fewer fires

When you pay attention to your clients’ experience, everything in your practice gets easier — for you, your team, and your clients.

🎧 Listen now to start making simple upgrades that create big results.

 

WORK WITH DINA

Dina helps lawyers like you take control of your practice, find fulfillment and create a life you love.

Work with her to start implementing what you're learning in this podcast.

There are two ways to work with her:

1) In her signature program Time Peace for Lawyers™ where you'll focus on taking control of your time, and

2) In private one-on-one coaching where you'll focus on growing your practice with ease.

Learn more about both at https://dinacataldo.com

 

RESOURCES

Download the Guide “3 Sneaky Problems Stealing Your Time and Productivity (and How to Fix Them Now)”

Show notes

 

 

CONNECT WITH DINA

On Instagram @dina.cataldo

On LinkedIn

 

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