In this episode, Suzi sits down with professional mediator John Ford to explore the profound impact of mediation, emotional intelligence, and the power of empathy. John shares his journey from South Africa to the United States, detailing how his experiences shaped his career in conflict resolution. Discover the transformative power of feelings and needs cards, the significance of rituals like the Haka, and the importance of acknowledging and integrating our emotions. This conversation explores the human psyche, offering insights into how we can better navigate interpersonal conflicts and foster genuine connections.
Want to know more. Check out https://www.empathyset.com/
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