In this episode, we meet Dr. Chitra Ranganathan, Head of Data Science and Analytics at Atlassian. She shares her inspiring journey from academia to top roles at Microsoft, Amazon, and now Atlassian. Dr. Chitra talks about designing better employee and customer experiences using data, including her work on Amazon's groundbreaking feedback system, Amazon Connections. She explains how AI and machine learning help turn data into action and offers thoughtful advice on staying customer-focused in the long run.
[01:47] Dr. Chitra's Career Journey
[07:37] Insights from Dr. Chitra's Career
[10:55] Amazon's Employee Feedback Program: Amazon Connections
[17:54] Impact on Employee Experience
[21:40] Challenges and Innovations
[34:29] Dr. Chitra's Role at Atlassian
[36:00] The Role of AI in Capturing Sentiment
[39:09] Final Thoughts
Connect with Dr. Chitra Ranganathan
Linkedin: linkedin.com/in/chitra-ranganathan-ph-d-
Website: atlassian.com/
Follow Be Customer Led on LinkedIn
linkedin.com/company/becustomerled
Connect with Marbue Brown on LinkedIn
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