In today’s episode, we talk about how to be both a product-led organization and a customer-centric one, what fintechs are doing that keeps them closer to customers, and how banks can rethink the customer journey around financial life stages. Join the discussion with host and Head of Business Development Rob Rubin, Analyst Lauren Ashcraft, and Principal Analyst Tiffani Montez.
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For a transcript of this episode click here: https://www.emarketer.com/content/podcast-banks-failing-customers-financial-life-stage-planning-missing-link-banking-payments-show
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