Shift Happens: How to Build a Change-Ready Culture - Erica Wexler

In this episode of Behind The Numbers With Dave Bookbinder, Dave is joined by change facilitator and organizational alignment expert Erica Wexler to explore how companies can eliminate unseen barriers that slow performance, reduce trust, and stall transformation.

Erica breaks down why disconnects between leadership and employees often stem from assumptions rather than clarity – and how redefining accountability as measurable action, not a label, transforms outcomes. She introduces her SHIFT framework (Social, Hybrid, Innovative Efficiencies, Feedback & Flexibility, Training & Time) and explains how systems thinking and applied neuroscience can be used to drive sustainable change.

💡 Key Insights:

• Why accountability should start with verbs and measurable behaviors, not job titles or blame.

• The danger of hidden assumptions between departments – and how to fix communication breakdowns.

• How involving employees early improves buy-in and change readiness.

• Simple brain-based steps that help individuals and teams rewire habits over time.

• How AI, hybrid work, and evolving expectations are reshaping performance cultures.

• Building trust by making expectations visible and shared across functions.

• Using small, consistent actions to create a culture ready for continuous improvement.

📊 Erica also shares real-world examples and KPIs for accountability, offering leaders, managers, and contributors practical steps they can implement immediately.

Whether you're an executive navigating change, a manager trying to build trust, or a contributor wanting more alignment, this episode delivers actionable strategies to help your organization adapt with clarity, consistency, and purpose.

About Our Guest:

Erica R. Wexler, MSOD is a pragmatically optimistic change facilitator and expert in organizational dynamics. For over 25 years Erica’s mission has been clear: help organizations remove the obstacles blocking productivity, engagement, efficiency, and workplace satisfaction. She holds a Master’s in Organizational Dynamics from the University of Pennsylvania and is credentialed in Advanced Applied Neuroscience, Executive Coaching, Organizational Leadership, Change Management, and Complex Project Management. At the heart of Erica’s work is her unwavering commitment to fostering workspaces where everyone feels valued, connected, and part of a harmonious, diverse, high-performing team.

Intrigued? Let's Talk: https://www.ericawexlertransforms.com/

Connect on LinkedIn: https://www.linkedin.com/in/ericawexler/

Subscribe to Erica's Channel: https://www.youtube.com/@Got-SHIfT-To-Say

How Ready Are You?: https://macguyvertech.com/ai-readiness-starts-here/

About the Host:

Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and entrepreneurs reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries. 

Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers. 

He’s on a mission to change the conversation about how the accounting world recognizes the value of people’s contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company’s most valuable asset.”

Dave’s book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions.

He’s also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.

 

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