Could AI be the hammer that builds or the hammer that breaks? Join us as we venture into the transformative world of AI with Austin Ramsey, the innovative CEO of Point Tech. We explore the promise and peril of artificial intelligence, from its potential to revolutionize industries like real estate to its role in medical breakthroughs and the ever-present threat to privacy and data security. Austin shares his insights from recent trips and collaborations, painting a vivid picture of how AI is reshaping the business landscape.
Dive into the heart of Northeast Tennessee's vibrant business climate under the new administration, where optimism meets action. Austin reflects on the swift governmental response to recent devastations and the emphasis on transparency in governance. We also examine the significant investments in AI by giants like OpenAI, Oracle, and Microsoft, setting the stage for AI's thrilling yet daunting evolution. The journey isn't just about technology—it's about the human connection that Austin fosters through Point Tech, empowering businesses to navigate these changes with confidence.
As the competition heats up, we look at the dynamic landscape where tech titans like Elon Musk are pushing the boundaries of what's possible. From the historical context of AI's rapid advancement to navigating cybersecurity threats, this episode is a treasure trove of knowledge. Austin's unique approach integrates the human element into technology, ensuring that businesses can focus on their passions while leaving their tech worries behind. This engaging discussion is a must-listen for anyone eager to understand the intersection of technology, business, and personal connection.
To help you to navigate the home buying and mortgage process, Jonathan & Steve are currently licensed in Tennessee, Florida, Georgia, South Carolina, and Virginia, contact us today at 423-491-5405 or visit www.jonathanandsteve.com.
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Episode Transcript
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Speaker 1 (00:02):
This is Benchmark Happenings, brought to you by
Jonathan and Steve fromBenchmark Home Loans.
Northeast Tennessee, johnsonCity, kingsport, bristol, the
Tri-Cities One of the mostbeautiful places in the country
to live.
Tons of great things to do andawesome local businesses.
(00:22):
And on this show you'll findout why people are dying to move
to Northeast Tennessee and onthe way we'll have discussions
about mortgages and we'llinterview people in the real
estate industry.
It's what we do.
This is Benchmark Happenings,brought to you by Benchmark Home
Loans.
And now your host, ChristineReed.
(00:42):
And now your host, ChristineReed.
Speaker 3 (00:46):
Well, welcome back everybody to another episode of
Benchmark Happenings, and I'm soglad we're into a new year and
I'm so excited for our guesttoday.
The star of our show is AustinRamsey, with Entrepreneur CEO of
Point Tech.
So, austin, thank you for beingwith us.
Thank you for having me.
It's great to be back.
It is, it's great to have youback and I know we're both just
(01:10):
so excited over our newadministration.
Speaker 2 (01:15):
Yes, business optimism is in the air.
Speaker 3 (01:17):
Yes, I mean, I can already feel just so much more
positivity, not only in thebusiness climate but the social
climate and social media, andyes, it's amazing how things
have changed.
Speaker 2 (01:32):
It seems like transparency is back, which is
amazing.
You know before it.
Just you felt like you reallydidn't know what was happening.
And I think as a as a consumer,as an American, you know we
should know what's going on withour government, with our world.
And I think as a consumer, asan American, we should know
what's going on with ourgovernment, with our world.
And now we're hearing in realtime what's happening and I
think that's just amazing tohave that ability now to know
(01:56):
what's going on.
Speaker 3 (01:57):
and not be wondering.
That's right.
That's right, and I'm amazedthat, just in the short amount
of time since the inauguration,how much has been accomplished.
It's remarkable it is.
Speaker 2 (02:11):
It is, and the move, the pace of things.
I mean you go from coming intoDamascus to view the damage
there going to North Carolinathen going to.
California, to then back toVegas, to then back to Vegas and
then back to, I think, florida.
I mean in one day.
That was the administration'smove.
I think that just I don't knowhow they do it.
Speaker 3 (02:33):
I don't either.
Speaker 2 (02:33):
It makes me tired thinking about it.
Speaker 3 (02:35):
I just want some of that energy Exactly.
I'm like how in the world.
Speaker 2 (02:39):
How do you make that much of a movement in one day,
in one day, in one day?
Speaker 3 (02:43):
But I thought it just shows the concern for the
American people, especially inour area in the Unicoi region
and North Carolina.
Just the amount of devastation.
Speaker 2 (02:55):
You know, I tell you when you drive through going to
Asheville still.
It's sad and I had a trip acouple weeks ago to Charlotte
and went through the Swannanoacommunity.
It's just devastating and Ithink, as a person, that I've
not been actively involved.
I have a couple clients thathave been working through some
(03:18):
disaster relief and repair andso seeing some of that, you hear
those stories but actuallyseeing it it's going to take
years and so it's good to seethat now there's an emphasis on.
I know the Army Corps ofEngineers are back working to
get roads and bridges repaired,you know, because this?
Is our community and you knowit's a major artery going across
(03:41):
the mountain and then you'vestill got 40 that's impacted,
coming from Knoxville toAsheville.
So that really impacts ourregion.
So it's good to see a focus andthe people.
Speaker 3 (03:51):
And it just shows the true American spirit, and
especially the people that livehere in East Tennessee and
Western North Carolina just thesheer ingenuity, the
perseverance that these peoplehave, who have lost everything,
and so our thoughts and prayersare always for them and just
(04:13):
look forward to seeing moreimprovements come their way.
But, austin, you've been a busyfella, so I know you recently
went to New York.
Speaker 2 (04:24):
Yes, You've been a busy fella so.
Speaker 3 (04:25):
I know you recently went to New York, yes, yes, and
what you do in the IT space isabsolutely you do crush the box.
If anybody's gone to yourwebsite which is great, by the
way you are a chief box crusherand you do think outside the box
.
And I love having you on thisshow because I just feel like
you're always on the cuttingedge of everything.
(04:47):
And you know, we've kind ofbrushed a little bit on AI
artificial intelligence and Iknow that there's some amazing
things coming our way in thiscountry.
So, austin, why don't you kindof open that up and just share
some of your thoughts around theAI?
And you know where you see ourcountry going?
(05:09):
And with the $500 billioninvestment, it's huge.
And things that you're doing aswell, just with your company,
because I know you're growingand you're really out there and
just share with what you learnedin New York, and so I'm just
going to turn it over to you.
Yeah, well, you know, I think,since we've talked last.
Speaker 2 (05:27):
You know we were talking about, you know AI and
you know, its challenges.
You know privacy.
You know, one of the biggestthings that I think is starting
to go through every business'smind, especially in the C-suite
level of leadership, is you know, how do we leverage AI in a way
that's effective but alsothat's safe and secure?
(05:50):
Yes, that is still somethingthat I think businesses are
starting to grapple with is howdo we let our teams utilize
these services, but how do we doit in a way where we're not
letting customer data out?
Speaker 1 (06:04):
But how do we do it in a?
Speaker 2 (06:04):
way where we're not letting customer data out.
We're not letting ourstrategies or maybe it's our
intellectual property getbreached Because when we use
these AI systems, generallyspeaking, most of these AI
systems are open.
So when you're using ChatGPT onyour phone and you're asking
(06:25):
questions, and you'reinterfacing with ChatGPT that
data is then getting stored andthen someone else that's
searching.
It's constantly evolving.
Current administration now isgoing to look at AI in terms of
potential regulation in terms ofhow do we contain and control
(06:48):
which AI models can we trust?
I know, just recently.
Last week, those that arefollowing the stock market and
the technology sector NVIDIA,one of the largest providers of
the chips that power serversdropped dramatically overnight
due to a report that China's gottheir own AI model that was
(07:12):
built on a smaller scale ofhardware that supposedly is
claimed to be better.
A very traditional Chinesething.
Absolutely the copy US.
Yeah, it's a very traditionalChinese thing, absolutely the
copy US.
Speaker 3 (07:26):
Yeah, it's a copy, just like you said.
But how do we know?
You know what they have and isit?
How does it work?
How did they do that?
And I mean, it's like my firstyou know, inclination is you
know?
Show it to me, I don't trust it.
Speaker 2 (07:46):
Well, I think the biggest thing that I see is with
this recent investment.
We talked about $500 billion.
That's the initial investmentand I sense to say that that's
going to grow.
You know that's a collaborationbetween which ChatGPT is owned
by OpenAI.
So you've got OpenAI, you'vegot Oracle and you've got
(08:07):
Microsoft that are comingtogether to invest, and one of
the instances that Larry Ellisonof Oracle said was you know, we
feel that AI is going to beable to be utilized to help find
a cure for cancer, right?
I mean, that's amazing to thinkthat AI can be used in this way
.
(08:28):
But it also makes you wonderagain.
It goes back to that regulationthing.
You've got to have some type ofbarrier or safeguard maybe is a
better word for that that willyou know when you use it.
Where's your data going?
Speaker 3 (08:46):
Right and I think that's a big thing.
Speaker 2 (08:47):
I mean, where is it getting used?
I think security.
Speaker 3 (08:50):
You know cybersecurity security, and I
know there's a lot of youngerfolks that even you know.
I've talked to their parents.
They're wanting to go intocybersecurity.
That's probably a really goodfield to go into.
But I'm like you, austin, I'mthinking what are the frameworks
around it?
Because there isn't any.
And even there's a friend ofours and he lives in New York.
(09:14):
They bought a house here andhe's a professor, but he also
works, he does a lot ofconsulting and so he does a lot
of AI training and I said so,you know, I know that I trust
that you're teaching it, thatyou know.
I'm just going to use a reallysimple example that he shared
(09:34):
with me because I'm very simple.
Speaker 2 (09:40):
And he said you know if I'm teaching AI to recognize
an elephant.
Speaker 3 (09:44):
You know I'm showing pictures of an elephant and I
said so.
What about all these otherpeople that are hired to train
AI and do these things?
How do we know that they'reshowing the correct things, that
they're doing the righttraining in AI?
I think that's where I, youknow, my concerns come across.
(10:05):
Austin, I mean what I mean?
What's your thoughts on that?
Speaker 2 (10:08):
Well, I think, with any tool, whether it's a, you
know take a physical tool takean example of a hammer.
You know a hammer can be, greatusage in building a house, in
repairing a door, whatever it isright.
But also you can use a hammerin a harmful way.
Speaker 1 (10:25):
You can use it as a weapon, right so?
Speaker 2 (10:27):
everything we think of almost has a positive
approach and a negative approach.
I think with AI it sits in thatsame way.
Speaker 3 (10:36):
That's a great way to put that, austin, yeah.
Speaker 2 (10:39):
I mean, I think with AI you've got the same analogy
as that.
Are criminals using AI to helpthem become smarter criminals?
Sure.
Speaker 3 (10:48):
Absolutely, you know they are right.
I mean, you know they are.
Speaker 2 (10:52):
But on the other side , then, is law enforcement using
AI to help catch criminals?
Well sure.
So, both sides are kind ofconstantly building and I think
it ends up you have to ask thequestion, you know?
Going back to the hammer, arewe building more houses or are
we hurting more people?
I think with the hammer analogywe've fortunately built a lot
more houses right.
So with AI.
(11:12):
I think as a whole it's in apositive element.
Speaker 1 (11:17):
It's in a positive posture.
Speaker 2 (11:19):
And also because of the way it's constantly learning
, AI has frameworks to help pushout negative feedback.
So if you're training a model,it starts to learn what's true
and what's not.
So if it's trained in theelephant analogy, if it knows
(11:39):
what an elephant looks like andsomebody starts trying to train
it the wrong thing.
We're moving in a way where AIcan say no, you know that's, but
there's still the question.
I mean, it's a computer model,so it can only read off of what
it's given.
Speaker 3 (11:56):
And it's so rapid.
Yes, I mean like chat, gpt, youknow, being able to spit out a
book in no time, no time.
Speaker 2 (12:05):
Oh yeah, oh yeah.
Yeah, I get on my phone now.
I was at a conference in NewYork.
Speaker 3 (12:09):
Yeah, let's talk about that.
Speaker 2 (12:11):
It was a very real estate-focused conference and
you know talking about how AI isbecoming just replacing a lot
of the tasks that people do dayto day and in fact one of the
speakers was a large C-suiteexecutive for a large real
estate brand and she said Ithink that in the next couple of
(12:35):
years a lot of the I guess whatI would call low value
activities hey, I was going totake over that.
You're not going to be thinkingabout following up the same way
you were or reaching out theway you were.
It's going to be more of thathigh level going after leads,
going after business, right, butin this example you know they
(12:57):
had a live demo of pulling chatGPT up on your phone and asking
a question, interacting justlike a person.
And it was responding in a waythat if you had an assistant, it
would have felt very much thesame.
Speaker 3 (13:11):
The same way, like it was responding in a very human
way.
Speaker 2 (13:14):
Okay, and so I think that's where you know, long-term
, we're going to see it becomemore, feel more like human
involvement and I think, aspeople we're interacting with.
Speaker 3 (13:26):
AI all the time.
We don't know it right, we'vehad it on Facebook.
For how long now, exactly?
Speaker 2 (13:32):
And that's the biggest, I think, misconception.
Maybe that I think I hear isChatGPT became the Google, if we
want to call it brand of theweb when you think of search and
internet, you say Google.
Right, that's what you say.
So now with ChatGPT, that's AI.
That's what people think ofwhen they think of AI.
They say ChatGPT.
(13:53):
Gemini is another one thatGoogle authors.
You've got Meta.
That's MetaLama.
That's part of Facebook.
That they do.
You've got these other platforms.
But when you interact on awebsite and you're doing
searches, AI is behind thescenes helping to filter that
search down to fit what you'relooking for right, or when
(14:14):
you're looking for one item andthen you forget about that item
and then you're searching onanother website, you get this
advertisement.
There's AI behind the scenesdriving you back to that product
.
So it's been present, it's justnot been consumerized.
Speaker 3 (14:30):
And that's where we're at today, and I think it's
where you know.
It's when we are on socialmedia or when we do searches.
It learns what we look at.
Yes, we talked about this lasttime.
I'm a shopper.
Speaker 2 (14:43):
Yes.
Speaker 3 (14:44):
I pull up a lot of things and I can just be talking
about something and it's goingto pop up on my Facebook feed or
my Instagram or when I'm doinga search and it's your attention
.
Speaker 2 (14:55):
Yes.
It's your attention that they'reafter yes, oh, they want you.
They want you and they want tobe personalized.
I think that's what you know.
Ai is driving this idea thatit's all about personalization
and for companies to really knowwho you are, what's your
shopping pattern, what's yoursearch pattern.
(15:17):
If they know that, okay, everytime around 9 to 11 o'clock at
night, this person is going tobe searching for something.
Why don't we serve an ad duringthat time?
Right, that's what AI empowers,Whereas before, advertising was
sort of like a billboard.
You throw it up.
You hope somebody sees it, theyclick.
(15:38):
It's kind of a very much I callit kind of like a fire hose
approach versus a watering hose.
Right, there's two differentways and AI is taking it from
that fire hydrant approach to awater hose, if not even.
Being more focused.
Precise, yeah, precise.
Speaker 3 (15:54):
Yeah, focused on the audience.
Speaker 2 (15:56):
Yes, but yeah, I think that's one of the biggest
things when I talk to people ishelping them understand, and the
biggest thing is helping themunderstand that when you feed
data to a model, you know it'sgot that data and so anything
that you're interacting with AI,you know, don't be feeding it
(16:18):
things that confidential.
Speaker 3 (16:21):
That could cause a safety breach Could cause a
safety breach, yeah, yeah.
And what are?
I know you covered these in ourlast podcast, austin.
I thought it was really goodyou talked about what are some
of those things that we can takeas a consumer to help prevent
some of those safety securitybreaches of our personal
information?
Speaker 2 (16:40):
Yes, so one of the biggest things and I'm seeing an
uptick in this is people thatare getting spoofed, or phished
so.
I kind of use the analogy.
I actually had a client in anoffice not too long ago that had
this incident happen.
You get an email.
It appears to be legitimate, itlooks like everything.
Speaker 3 (17:03):
Oh yes.
Speaker 1 (17:04):
You see it.
Speaker 2 (17:05):
And it's becoming hard from a security perspective
.
Speaker 3 (17:08):
Yes.
Speaker 2 (17:19):
Because, as a security expert, you're
constantly on this fine line ofwell, if that email didn't come,
that was a $2 million contract.
You're going to be reallyfrustrated.
But then it could land anddecide well, it was close, it
had this score.
It was real close.
We're going to let it in.
So, you still have reliance onthe person to do their due
diligence, to inspect it, tolook at it.
What I'm finding, though, isit's becoming very, very
difficult to notice thedifference.
(17:41):
Right, it's almost becoming,you know, and I get hundreds of
them, so I feel like I'm apretty, you know, I can look at
one pretty quickly and detect ohyeah, delete that, or well, let
me look at that.
Speaker 3 (17:54):
What are some things you look for?
Because I know the company Iwork for we've got an icon If we
suspect it's a phishing email.
You know, I just click the iconand it goes straight to the you
know the IT security to look at, because I won't even open it,
you know.
But I mean I just know thingsthat I look for.
(18:14):
But as there are certain thingsthat people that you know,
people that just have theseGmail accounts and they're
getting like hundreds of emailsfrom everybody, the biggest
things that I find is looking at, first of all, looking at where
it came from.
Speaker 2 (18:29):
You know when you look at an email, you'll see a
name.
But if you look behind thescenes if you click on the name
you'll see the actual emailaddress.
Nine out of ten times you'lllook behind that name and it
will be some random thing atsome random address.
So you're like that's not PayPalor that's not eBay or that's
not.
But also looking at thelanguage.
(18:50):
A lot of times these phishingattempts, there's broken English
in them.
Branding, and this is an oddone.
Some people are not.
I'm a.
I associate, I think.
As people, we often associatecolors to brands.
Right, if you think ofMcDonald's, you?
Think of red and yellow right.
Yes, but even closer looking atbrands to see, does the logo
look blurry?
(19:10):
Is it a photo?
Some of these emails comethrough as like a photo versus
text.
Speaker 1 (19:15):
So when you try to highlight text.
Speaker 2 (19:17):
it's a photo, but at the end of the day I always say
when in doubt, delete.
Delete it If it looks likesomething that's of any or
verify right.
Reach out to the company andsay, hey, received this email.
It looks like it came fromPayPal.
They'll say, well, no, wedidn't send that email.
(19:39):
Delete.
But I think it's just, it's hard, it's slowing down, right,
because we live in such a hyperfast.
You get hundreds of emails aday.
We do, right, yes, and so it'staken the time, though, to look
at those emails and go, no, thatlooks weird, but they're.
(20:01):
I mean, they are going todifficult levels to detect
phishing.
I had one.
This is a business example.
I had one the other day.
A business group was workingwith another business group,
knew the group.
They had established arelationship, had a contract,
all was well.
They get an email from a personthere that was legitimate.
(20:21):
It was actually from theirshared environment.
So they go in and I'm verifying, I'm like well, that's
legitimate.
Speaker 1 (20:29):
It was actually from their shared environment.
Speaker 2 (20:31):
So they go in and I'm verifying, like well, that's
normal because that's a normalenvironment, but the link that
came from that was then aphishing email.
Speaker 3 (20:37):
Oh my goodness, so it was a good email.
Speaker 2 (20:39):
It was actually a shared file, but the shared file
was a phishing attempt, so itwas like an email system
wouldn't have been able toverify that that was phishing or
not, because you can copy andpaste links, because you have to
have a one-time code to open it, right.
So you couldn't scan the code,you couldn't scan the link to
tell if it was legitimate or not, until you got that one-time
(21:01):
code.
So this was a I mean, this wasa pretty sophisticated course.
Luckily, the user reached outto the team.
They sent an email in whichthen got to my team and we
looked at it and said, hey, thislooks okay.
But then when we clicked in thesecond to verify it, I said
whoa, this is not right.
(21:22):
So I think it's just being verycareful and I hate to be this
way, but being skeptical now ofanything.
Just being very, because youknow it takes one time to and
it's not always the impacts ofoh, did they breach your credit
(21:43):
card?
But it demotes your feelingwhen you feel like you've been
breached right.
There's a feeling to that andso frustration and it makes you
very cautious.
Speaker 3 (21:58):
Well, and people and even companies being held
hostage.
Yes, as I know, I'm in thehospital environment, and so
hospitals being held hostage.
Yes, you know, as I know I'm inthe hospital environment, and
so hospitals being held hostage.
Yes, you know, so they just endup having to pay.
It's cheaper to pay it'scheaper to pay than to try to do
all the other things, and it'sjust, and I know they really
(22:18):
struggle with cybersecurity.
Speaker 2 (22:20):
Oh, it's yeah.
Speaker 3 (22:21):
I put so many firewalls up, you know, just to
help prevent that.
Speaker 1 (22:30):
And it takes one bad actor in the group, you know and
it's, I think, going back toyour cybersecurity and students.
Speaker 2 (22:38):
I mean.
There's a world of that and Ithink it's only going to get
harder, which is where you knowif you are a company, you need a
good partner that's going to beable to help advise you and
walk you through the things thatyou need, because I find myself
in many situations where peoplejust don't know.
Speaker 1 (22:59):
Right.
Speaker 2 (22:59):
And they think, oh well, this is set up this way
and it's like no, no, you've gotthis open rain here.
Speaker 3 (23:07):
And that's scary and that's where you can come in as
a consultant with your companywith Point Tech to help you know
your customers, your clients,you know set up those parameters
and it's so important you knowto reach out to you.
You know it is critical.
Speaker 2 (23:26):
And.
Speaker 3 (23:26):
I know that you're very well versed.
You're just excellent, superbin what you do, thank you.
So I always love to have aconversation with people.
Speaker 2 (23:35):
I always say that sometimes you know my role comes
in to help you understand thelandscape.
You know what do you have andsort of be that partner.
You know, a lot of times Ipartner with other companies
that are actually doing thesecurity right.
I just want to help youunderstand.
It's kind of like you go in tovisit a doctor and then they
(23:56):
refer you to a specialist right,I'm going to kind of be that
first doctor that's going tohelp understand your landscape,
your environment, your business,where all of your resources are
.
A lot of times people don'trealize how many places their
stuff is right, they've got datahere and there and everywhere,
and helping them understand thatlandscape is important, because
(24:16):
if you do get breached, wellwhat's the impact?
Where all can they go?
And limiting that approach isimportant to help people
understand where their data isand if you have to pull your
insurance provider in right ifyou get breached, you have cyber
insurance.
You've got to be aware of allof that so you can get coverage
too.
Speaker 3 (24:38):
Absolutely.
I think that's important andfor you know that you can help
in all of those spaces with IT.
So I think you know.
What's interesting to me is thelet's talk a little bit about
the three billionaires.
Speaker 1 (24:56):
Yes.
Speaker 3 (24:57):
The $500 billion investment for AI, and I know
that Trump really wants to.
He sees the need to makeAmerica to have the best and the
brightest, and we need that inthe IT space, yes, and also for
AI.
Yes, I mean we need to have ourown chips and all those things
(25:19):
right.
So where do you see that goingwith that investment?
Speaker 2 (25:24):
So I think you know I have a couple thoughts.
I mean one.
I think it's good to seeAmerican leadership and you know
, especially from a governmentperspective come in and say this
is an important priority solet's invest, let's get some of
the largest companies in Americato do that.
It's also fascinating, though,because it creates some
(25:46):
competition, so one of thethings that I've read a lot
about is Elon Musk has XAI.
So, Elon Musk has his own AIbrand.
They're not a part of thatinvestment right.
So you've got and Elon's a verybig connector to the current
administration and you know, Iremember there was a
(26:08):
conversation where they tried toget I think they tried to get
the administration to basicallysay that they had pushed him out
or something.
You know there's all this talkright.
And you know, our presidentbasically said no.
He said, you know, I think Elondoesn't care for one of the
members.
There's some challenges betweenElon Musk and OpenAI Sam.
(26:31):
They had a little bit of afalling out because Elon
actually founded OpenAI to startwith.
But anyway, long story short.
What's fascinating, though, isthat's our leadership, creating
competition.
You've got these three big firms$500 billion.
Xai is investing billions ofdollars themselves.
In fact, they have a largefacility in Memphis, Tennessee,
(26:52):
where they're developing AI fortheir driverless full
self-driving technology, as wellas more.
So that's great for theconsumer, that's great for
America.
I mean, we're about creatingcompetition and creating
opportunities, right?
That's what competition bringsout the best in everybody.
So, that's the biggest win Ithink that I see, is that you've
got this competitive landscape.
(27:14):
You've even got, you know,Facebook developing their own AI
technology, and so where are wegoing to be five years from now
?
Oh, my goodness, I don't thinkwe can even dream Five years ago
.
We were just getting ready tosee a pandemic hit.
Think about where we are inthose five years, like the next
five years, I mean, it's goingto get real rapid.
Speaker 3 (27:36):
And that's why I told my husband, I said, that's why
I love to stay involved andcurrent and work, because I want
to stay on top of all thetechnology that's coming out,
because I'm telling you, if youdon't, it is hard to catch up.
Speaker 2 (27:52):
It's very hard.
We're in a world where I think,if you turned your phone off
for a month and come back on, Imean think about what all you.
I mean think what all'shappened in January.
It's already almost the end,it's already starting February.
I can't believe it's alreadystarting February, but think
about what all's happened in amonth.
Speaker 3 (28:07):
Right right.
Speaker 2 (28:09):
It's rapid.
Speaker 3 (28:10):
And I think you know IT and IT security and you're
just your company.
If you have a company or justyour personal use, partner with
somebody.
And I'm going to say partnerwith Austin Ramsey at Point Tech
(28:33):
, because you know, because youhelped me not long ago resolve
an issue on my phone that I meanI would have just I don't know,
it was just to me, it was justsuch an overwhelming issue To
you.
It was like, oh, matter of fewtext messages back and forth and
you resolved it and got me onmy way, and so have that in your
(28:57):
pocket.
You've got to partner withsomebody today that can help you
, because it's not, it's not ifit's when that security breach
happens in your life.
I hope and pray nobody goesthrough that.
But even with your company,you've got to have reputable,
great people who understand thatand and and.
(29:18):
I can't think of anybody betterthan you, austin, because
you're so.
Not only are you just the chiefbox crusher, as I call you and
you call yourself, you thinkoutside the box, but you're so
personal.
Thank you and you truly do careabout people and you just have
that personal high touchapproach that you make things so
(29:40):
simple.
Speaker 2 (29:41):
Thank you.
Speaker 3 (29:41):
And it's like I can just take a deep breath when I
know you're taking care ofthings.
Speaker 2 (29:46):
That's my goal.
That's my goal.
I mean, I started this becauseI started Point Tech, because I
saw so many IT providers thatjust focused on technology but
not human personal aspect of it.
And you know businesses thatreally didn't understand what
was going on.
And so how empowering and I'veseen this and proven this how
(30:07):
empowering is it for a companywhen they understand at a ground
level right.
I'm not saying you need tounderstand down to the root of
it but at a ground level,understanding the landscape it's
empowering, and that's my goalto empower my customers and
clients to understand thatlandscape and to be able to not
(30:30):
worry about it and to do thethings that they love to do.
Speaker 3 (30:33):
Yeah, well, and you're so unique in so many ways
because most people in the ITspace that have the expertise
that you have have zeropersonality.
They don't really.
And you, you, you're just thatwhole.
You're just that whole packageof being able to communicate and
be with people.
Speaker 2 (30:54):
Yeah, try to keep it within one frame.
Speaker 3 (30:56):
Absolutely Well Austin, it's been great.
Speaker 2 (30:59):
It's been a pleasure.
Speaker 3 (31:00):
Oh, I love having you on.
Thanks for having me.
You're just such a wealth ofinformation.
You're so positive, so you're ablessing, and so everybody
Point Tech is the name ofAustin's company Reach out,
you've got a great website,thank you.
This is Benchmark Happenings, brought to you by
Jonathan and Steve fromBenchmark Home Loans.
Northeast Tennessee, johnsonCity, kingsport, bristol, the
Tri-Cities One of the mostbeautiful places in the country
to live.
Tons of great things to do andawesome local businesses.
(00:22):
And on this show you'll findout why people are dying to move
to Northeast Tennessee and onthe way we'll have discussions
about mortgages and we'llinterview people in the real
estate industry.
It's what we do.
This is Benchmark Happenings,brought to you by Benchmark Home
Loans.
And now your host, ChristineReed.
(00:42):
And now your host, ChristineReed.
Speaker 3 (00:46):
Well, welcome back everybody to another episode of
Benchmark Happenings, and I'm soglad we're into a new year and
I'm so excited for our guesttoday.
The star of our show is AustinRamsey, with Entrepreneur CEO of
Point Tech.
So, austin, thank you for beingwith us.
Thank you for having me.
It's great to be back.
It is, it's great to have youback and I know we're both just
(01:10):
so excited over our newadministration.
Speaker 2 (01:15):
Yes, business optimism is in the air.
Speaker 3 (01:17):
Yes, I mean, I can already feel just so much more
positivity, not only in thebusiness climate but the social
climate and social media, andyes, it's amazing how things
have changed.
Speaker 2 (01:32):
It seems like transparency is back, which is
amazing.
You know before it.
Just you felt like you reallydidn't know what was happening.
And I think as a as a consumer,as an American, you know we
should know what's going on withour government, with our world.
And I think as a consumer, asan American, we should know
what's going on with ourgovernment, with our world.
And now we're hearing in realtime what's happening and I
think that's just amazing tohave that ability now to know
(01:56):
what's going on.
Speaker 3 (01:57):
and not be wondering.
That's right.
That's right, and I'm amazedthat, just in the short amount
of time since the inauguration,how much has been accomplished.
It's remarkable it is.
Speaker 2 (02:11):
It is, and the move, the pace of things.
I mean you go from coming intoDamascus to view the damage
there going to North Carolinathen going to.
California, to then back toVegas, to then back to Vegas and
then back to, I think, florida.
I mean in one day.
That was the administration'smove.
I think that just I don't knowhow they do it.
Speaker 3 (02:33):
I don't either.
Speaker 2 (02:33):
It makes me tired thinking about it.
Speaker 3 (02:35):
I just want some of that energy Exactly.
I'm like how in the world.
Speaker 2 (02:39):
How do you make that much of a movement in one day,
in one day, in one day?
Speaker 3 (02:43):
But I thought it just shows the concern for the
American people, especially inour area in the Unicoi region
and North Carolina.
Just the amount of devastation.
Speaker 2 (02:55):
You know, I tell you when you drive through going to
Asheville still.
It's sad and I had a trip acouple weeks ago to Charlotte
and went through the Swannanoacommunity.
It's just devastating and Ithink, as a person, that I've
not been actively involved.
I have a couple clients thathave been working through some
(03:18):
disaster relief and repair andso seeing some of that, you hear
those stories but actuallyseeing it it's going to take
years and so it's good to seethat now there's an emphasis on.
I know the Army Corps ofEngineers are back working to
get roads and bridges repaired,you know, because this?
Is our community and you knowit's a major artery going across
(03:41):
the mountain and then you'vestill got 40 that's impacted,
coming from Knoxville toAsheville.
So that really impacts ourregion.
So it's good to see a focus andthe people.
Speaker 3 (03:51):
And it just shows the true American spirit, and
especially the people that livehere in East Tennessee and
Western North Carolina just thesheer ingenuity, the
perseverance that these peoplehave, who have lost everything,
and so our thoughts and prayersare always for them and just
(04:13):
look forward to seeing moreimprovements come their way.
But, austin, you've been a busyfella, so I know you recently
went to New York.
Speaker 2 (04:24):
Yes, You've been a busy fella so.
Speaker 3 (04:25):
I know you recently went to New York, yes, yes, and
what you do in the IT space isabsolutely you do crush the box.
If anybody's gone to yourwebsite which is great, by the
way you are a chief box crusherand you do think outside the box
.
And I love having you on thisshow because I just feel like
you're always on the cuttingedge of everything.
(04:47):
And you know, we've kind ofbrushed a little bit on AI
artificial intelligence and Iknow that there's some amazing
things coming our way in thiscountry.
So, austin, why don't you kindof open that up and just share
some of your thoughts around theAI?
And you know where you see ourcountry going?
(05:09):
And with the $500 billioninvestment, it's huge.
And things that you're doing aswell, just with your company,
because I know you're growingand you're really out there and
just share with what you learnedin New York, and so I'm just
going to turn it over to you.
Yeah, well, you know, I think,since we've talked last.
Speaker 2 (05:27):
You know we were talking about, you know AI and
you know, its challenges.
You know privacy.
You know, one of the biggestthings that I think is starting
to go through every business'smind, especially in the C-suite
level of leadership, is you know, how do we leverage AI in a way
that's effective but alsothat's safe and secure?
(05:50):
Yes, that is still somethingthat I think businesses are
starting to grapple with is howdo we let our teams utilize
these services, but how do we doit in a way where we're not
letting customer data out?
Speaker 1 (06:04):
But how do we do it in a?
Speaker 2 (06:04):
way where we're not letting customer data out.
We're not letting ourstrategies or maybe it's our
intellectual property getbreached Because when we use
these AI systems, generallyspeaking, most of these AI
systems are open.
So when you're using ChatGPT onyour phone and you're asking
(06:25):
questions, and you'reinterfacing with ChatGPT that
data is then getting stored andthen someone else that's
searching.
It's constantly evolving.
Current administration now isgoing to look at AI in terms of
potential regulation in terms ofhow do we contain and control
(06:48):
which AI models can we trust?
I know, just recently.
Last week, those that arefollowing the stock market and
the technology sector NVIDIA,one of the largest providers of
the chips that power serversdropped dramatically overnight
due to a report that China's gottheir own AI model that was
(07:12):
built on a smaller scale ofhardware that supposedly is
claimed to be better.
A very traditional Chinesething.
Absolutely the copy US.
Yeah, it's a very traditionalChinese thing, absolutely the
copy US.
Speaker 3 (07:26):
Yeah, it's a copy, just like you said.
But how do we know?
You know what they have and isit?
How does it work?
How did they do that?
And I mean, it's like my firstyou know, inclination is you
know?
Show it to me, I don't trust it.
Speaker 2 (07:46):
Well, I think the biggest thing that I see is with
this recent investment.
We talked about $500 billion.
That's the initial investmentand I sense to say that that's
going to grow.
You know that's a collaborationbetween which ChatGPT is owned
by OpenAI.
So you've got OpenAI, you'vegot Oracle and you've got
(08:07):
Microsoft that are comingtogether to invest, and one of
the instances that Larry Ellisonof Oracle said was you know, we
feel that AI is going to beable to be utilized to help find
a cure for cancer, right?
I mean, that's amazing to thinkthat AI can be used in this way
.
(08:28):
But it also makes you wonderagain.
It goes back to that regulationthing.
You've got to have some type ofbarrier or safeguard maybe is a
better word for that that willyou know when you use it.
Where's your data going?
Speaker 3 (08:46):
Right and I think that's a big thing.
Speaker 2 (08:47):
I mean, where is it getting used?
I think security.
Speaker 3 (08:50):
You know cybersecurity security, and I
know there's a lot of youngerfolks that even you know.
I've talked to their parents.
They're wanting to go intocybersecurity.
That's probably a really goodfield to go into.
But I'm like you, austin, I'mthinking what are the frameworks
around it?
Because there isn't any.
And even there's a friend ofours and he lives in New York.
(09:14):
They bought a house here andhe's a professor, but he also
works, he does a lot ofconsulting and so he does a lot
of AI training and I said so,you know, I know that I trust
that you're teaching it, thatyou know.
I'm just going to use a reallysimple example that he shared
(09:34):
with me because I'm very simple.
Speaker 2 (09:40):
And he said you know if I'm teaching AI to recognize
an elephant.
Speaker 3 (09:44):
You know I'm showing pictures of an elephant and I
said so.
What about all these otherpeople that are hired to train
AI and do these things?
How do we know that they'reshowing the correct things, that
they're doing the righttraining in AI?
I think that's where I, youknow, my concerns come across.
(10:05):
Austin, I mean what I mean?
What's your thoughts on that?
Speaker 2 (10:08):
Well, I think, with any tool, whether it's a, you
know take a physical tool takean example of a hammer.
You know a hammer can be, greatusage in building a house, in
repairing a door, whatever it isright.
But also you can use a hammerin a harmful way.
Speaker 1 (10:25):
You can use it as a weapon, right so?
Speaker 2 (10:27):
everything we think of almost has a positive
approach and a negative approach.
I think with AI it sits in thatsame way.
Speaker 3 (10:36):
That's a great way to put that, austin, yeah.
Speaker 2 (10:39):
I mean, I think with AI you've got the same analogy
as that.
Are criminals using AI to helpthem become smarter criminals?
Sure.
Speaker 3 (10:48):
Absolutely, you know they are right.
I mean, you know they are.
Speaker 2 (10:52):
But on the other side , then, is law enforcement using
AI to help catch criminals?
Well sure.
So, both sides are kind ofconstantly building and I think
it ends up you have to ask thequestion, you know?
Going back to the hammer, arewe building more houses or are
we hurting more people?
I think with the hammer analogywe've fortunately built a lot
more houses right.
So with AI.
(11:12):
I think as a whole it's in apositive element.
Speaker 1 (11:17):
It's in a positive posture.
Speaker 2 (11:19):
And also because of the way it's constantly learning
, AI has frameworks to help pushout negative feedback.
So if you're training a model,it starts to learn what's true
and what's not.
So if it's trained in theelephant analogy, if it knows
(11:39):
what an elephant looks like andsomebody starts trying to train
it the wrong thing.
We're moving in a way where AIcan say no, you know that's, but
there's still the question.
I mean, it's a computer model,so it can only read off of what
it's given.
Speaker 3 (11:56):
And it's so rapid.
Yes, I mean like chat, gpt, youknow, being able to spit out a
book in no time, no time.
Speaker 2 (12:05):
Oh yeah, oh yeah.
Yeah, I get on my phone now.
I was at a conference in NewYork.
Speaker 3 (12:09):
Yeah, let's talk about that.
Speaker 2 (12:11):
It was a very real estate-focused conference and
you know talking about how AI isbecoming just replacing a lot
of the tasks that people do dayto day and in fact one of the
speakers was a large C-suiteexecutive for a large real
estate brand and she said Ithink that in the next couple of
(12:35):
years a lot of the I guess whatI would call low value
activities hey, I was going totake over that.
You're not going to be thinkingabout following up the same way
you were or reaching out theway you were.
It's going to be more of thathigh level going after leads,
going after business, right, butin this example you know they
(12:57):
had a live demo of pulling chatGPT up on your phone and asking
a question, interacting justlike a person.
And it was responding in a waythat if you had an assistant, it
would have felt very much thesame.
Speaker 3 (13:11):
The same way, like it was responding in a very human
way.
Speaker 2 (13:14):
Okay, and so I think that's where you know, long-term
, we're going to see it becomemore, feel more like human
involvement and I think, aspeople we're interacting with.
Speaker 3 (13:26):
AI all the time.
We don't know it right, we'vehad it on Facebook.
For how long now, exactly?
Speaker 2 (13:32):
And that's the biggest, I think, misconception.
Maybe that I think I hear isChatGPT became the Google, if we
want to call it brand of theweb when you think of search and
internet, you say Google.
Right, that's what you say.
So now with ChatGPT, that's AI.
That's what people think ofwhen they think of AI.
They say ChatGPT.
(13:53):
Gemini is another one thatGoogle authors.
You've got Meta.
That's MetaLama.
That's part of Facebook.
That they do.
You've got these other platforms.
But when you interact on awebsite and you're doing
searches, AI is behind thescenes helping to filter that
search down to fit what you'relooking for right, or when
(14:14):
you're looking for one item andthen you forget about that item
and then you're searching onanother website, you get this
advertisement.
There's AI behind the scenesdriving you back to that product
.
So it's been present, it's justnot been consumerized.
Speaker 3 (14:30):
And that's where we're at today, and I think it's
where you know.
It's when we are on socialmedia or when we do searches.
It learns what we look at.
Yes, we talked about this lasttime.
I'm a shopper.
Speaker 2 (14:43):
Yes.
Speaker 3 (14:44):
I pull up a lot of things and I can just be talking
about something and it's goingto pop up on my Facebook feed or
my Instagram or when I'm doinga search and it's your attention
.
Speaker 2 (14:55):
Yes.
It's your attention that they'reafter yes, oh, they want you.
They want you and they want tobe personalized.
I think that's what you know.
Ai is driving this idea thatit's all about personalization
and for companies to really knowwho you are, what's your
shopping pattern, what's yoursearch pattern.
(15:17):
If they know that, okay, everytime around 9 to 11 o'clock at
night, this person is going tobe searching for something.
Why don't we serve an ad duringthat time?
Right, that's what AI empowers,Whereas before, advertising was
sort of like a billboard.
You throw it up.
You hope somebody sees it, theyclick.
(15:38):
It's kind of a very much I callit kind of like a fire hose
approach versus a watering hose.
Right, there's two differentways and AI is taking it from
that fire hydrant approach to awater hose, if not even.
Being more focused.
Precise, yeah, precise.
Speaker 3 (15:54):
Yeah, focused on the audience.
Speaker 2 (15:56):
Yes, but yeah, I think that's one of the biggest
things when I talk to people ishelping them understand, and the
biggest thing is helping themunderstand that when you feed
data to a model, you know it'sgot that data and so anything
that you're interacting with AI,you know, don't be feeding it
(16:18):
things that confidential.
Speaker 3 (16:21):
That could cause a safety breach Could cause a
safety breach, yeah, yeah.
And what are?
I know you covered these in ourlast podcast, austin.
I thought it was really goodyou talked about what are some
of those things that we can takeas a consumer to help prevent
some of those safety securitybreaches of our personal
information?
Speaker 2 (16:40):
Yes, so one of the biggest things and I'm seeing an
uptick in this is people thatare getting spoofed, or phished
so.
I kind of use the analogy.
I actually had a client in anoffice not too long ago that had
this incident happen.
You get an email.
It appears to be legitimate, itlooks like everything.
Speaker 3 (17:03):
Oh yes.
Speaker 1 (17:04):
You see it.
Speaker 2 (17:05):
And it's becoming hard from a security perspective
.
Speaker 3 (17:08):
Yes.
Speaker 2 (17:19):
Because, as a security expert, you're
constantly on this fine line ofwell, if that email didn't come,
that was a $2 million contract.
You're going to be reallyfrustrated.
But then it could land anddecide well, it was close, it
had this score.
It was real close.
We're going to let it in.
So, you still have reliance onthe person to do their due
diligence, to inspect it, tolook at it.
What I'm finding, though, isit's becoming very, very
difficult to notice thedifference.
(17:41):
Right, it's almost becoming,you know, and I get hundreds of
them, so I feel like I'm apretty, you know, I can look at
one pretty quickly and detect ohyeah, delete that, or well, let
me look at that.
Speaker 3 (17:54):
What are some things you look for?
Because I know the company Iwork for we've got an icon If we
suspect it's a phishing email.
You know, I just click the iconand it goes straight to the you
know the IT security to look at, because I won't even open it,
you know.
But I mean I just know thingsthat I look for.
(18:14):
But as there are certain thingsthat people that you know,
people that just have theseGmail accounts and they're
getting like hundreds of emailsfrom everybody, the biggest
things that I find is looking at, first of all, looking at where
it came from.
Speaker 2 (18:29):
You know when you look at an email, you'll see a
name.
But if you look behind thescenes if you click on the name
you'll see the actual emailaddress.
Nine out of ten times you'lllook behind that name and it
will be some random thing atsome random address.
So you're like that's not PayPalor that's not eBay or that's
not.
But also looking at thelanguage.
(18:50):
A lot of times these phishingattempts, there's broken English
in them.
Branding, and this is an oddone.
Some people are not.
I'm a.
I associate, I think.
As people, we often associatecolors to brands.
Right, if you think ofMcDonald's, you?
Think of red and yellow right.
Yes, but even closer looking atbrands to see, does the logo
look blurry?
(19:10):
Is it a photo?
Some of these emails comethrough as like a photo versus
text.
Speaker 1 (19:15):
So when you try to highlight text.
Speaker 2 (19:17):
it's a photo, but at the end of the day I always say
when in doubt, delete.
Delete it If it looks likesomething that's of any or
verify right.
Reach out to the company andsay, hey, received this email.
It looks like it came fromPayPal.
They'll say, well, no, wedidn't send that email.
(19:39):
Delete.
But I think it's just, it's hard, it's slowing down, right,
because we live in such a hyperfast.
You get hundreds of emails aday.
We do, right, yes, and so it'staken the time, though, to look
at those emails and go, no, thatlooks weird, but they're.
(20:01):
I mean, they are going todifficult levels to detect
phishing.
I had one.
This is a business example.
I had one the other day.
A business group was workingwith another business group,
knew the group.
They had established arelationship, had a contract,
all was well.
They get an email from a personthere that was legitimate.
(20:21):
It was actually from theirshared environment.
So they go in and I'm verifying, I'm like well, that's
legitimate.
Speaker 1 (20:29):
It was actually from their shared environment.
Speaker 2 (20:31):
So they go in and I'm verifying, like well, that's
normal because that's a normalenvironment, but the link that
came from that was then aphishing email.
Speaker 3 (20:37):
Oh my goodness, so it was a good email.
Speaker 2 (20:39):
It was actually a shared file, but the shared file
was a phishing attempt, so itwas like an email system
wouldn't have been able toverify that that was phishing or
not, because you can copy andpaste links, because you have to
have a one-time code to open it, right.
So you couldn't scan the code,you couldn't scan the link to
tell if it was legitimate or not, until you got that one-time
(21:01):
code.
So this was a I mean, this wasa pretty sophisticated course.
Luckily, the user reached outto the team.
They sent an email in whichthen got to my team and we
looked at it and said, hey, thislooks okay.
But then when we clicked in thesecond to verify it, I said
whoa, this is not right.
(21:22):
So I think it's just being verycareful and I hate to be this
way, but being skeptical now ofanything.
Just being very, because youknow it takes one time to and
it's not always the impacts ofoh, did they breach your credit
(21:43):
card?
But it demotes your feelingwhen you feel like you've been
breached right.
There's a feeling to that andso frustration and it makes you
very cautious.
Speaker 3 (21:58):
Well, and people and even companies being held
hostage.
Yes, as I know, I'm in thehospital environment, and so
hospitals being held hostage.
Yes, you know, as I know I'm inthe hospital environment, and
so hospitals being held hostage.
Yes, you know, so they just endup having to pay.
It's cheaper to pay it'scheaper to pay than to try to do
all the other things, and it'sjust, and I know they really
(22:18):
struggle with cybersecurity.
Speaker 2 (22:20):
Oh, it's yeah.
Speaker 3 (22:21):
I put so many firewalls up, you know, just to
help prevent that.
Speaker 1 (22:30):
And it takes one bad actor in the group, you know and
it's, I think, going back toyour cybersecurity and students.
Speaker 2 (22:38):
I mean.
There's a world of that and Ithink it's only going to get
harder, which is where you knowif you are a company, you need a
good partner that's going to beable to help advise you and
walk you through the things thatyou need, because I find myself
in many situations where peoplejust don't know.
Speaker 1 (22:59):
Right.
Speaker 2 (22:59):
And they think, oh well, this is set up this way
and it's like no, no, you've gotthis open rain here.
Speaker 3 (23:07):
And that's scary and that's where you can come in as
a consultant with your companywith Point Tech to help you know
your customers, your clients,you know set up those parameters
and it's so important you knowto reach out to you.
You know it is critical.
Speaker 2 (23:26):
And.
Speaker 3 (23:26):
I know that you're very well versed.
You're just excellent, superbin what you do, thank you.
So I always love to have aconversation with people.
Speaker 2 (23:35):
I always say that sometimes you know my role comes
in to help you understand thelandscape.
You know what do you have andsort of be that partner.
You know, a lot of times Ipartner with other companies
that are actually doing thesecurity right.
I just want to help youunderstand.
It's kind of like you go in tovisit a doctor and then they
(23:56):
refer you to a specialist right,I'm going to kind of be that
first doctor that's going tohelp understand your landscape,
your environment, your business,where all of your resources are
.
A lot of times people don'trealize how many places their
stuff is right, they've got datahere and there and everywhere,
and helping them understand thatlandscape is important, because
(24:16):
if you do get breached, wellwhat's the impact?
Where all can they go?
And limiting that approach isimportant to help people
understand where their data isand if you have to pull your
insurance provider in right ifyou get breached, you have cyber
insurance.
You've got to be aware of allof that so you can get coverage
too.
Speaker 3 (24:38):
Absolutely.
I think that's important andfor you know that you can help
in all of those spaces with IT.
So I think you know.
What's interesting to me is thelet's talk a little bit about
the three billionaires.
Speaker 1 (24:56):
Yes.
Speaker 3 (24:57):
The $500 billion investment for AI, and I know
that Trump really wants to.
He sees the need to makeAmerica to have the best and the
brightest, and we need that inthe IT space, yes, and also for
AI.
Yes, I mean we need to have ourown chips and all those things
(25:19):
right.
So where do you see that goingwith that investment?
Speaker 2 (25:24):
So I think you know I have a couple thoughts.
I mean one.
I think it's good to seeAmerican leadership and you know
, especially from a governmentperspective come in and say this
is an important priority solet's invest, let's get some of
the largest companies in Americato do that.
It's also fascinating, though,because it creates some
(25:46):
competition, so one of thethings that I've read a lot
about is Elon Musk has XAI.
So, Elon Musk has his own AIbrand.
They're not a part of thatinvestment right.
So you've got and Elon's a verybig connector to the current
administration and you know, Iremember there was a
(26:08):
conversation where they tried toget I think they tried to get
the administration to basicallysay that they had pushed him out
or something.
You know there's all this talkright.
And you know, our presidentbasically said no.
He said, you know, I think Elondoesn't care for one of the
members.
There's some challenges betweenElon Musk and OpenAI Sam.
(26:31):
They had a little bit of afalling out because Elon
actually founded OpenAI to startwith.
But anyway, long story short.
What's fascinating, though, isthat's our leadership, creating
competition.
You've got these three big firms$500 billion.
Xai is investing billions ofdollars themselves.
In fact, they have a largefacility in Memphis, Tennessee,
(26:52):
where they're developing AI fortheir driverless full
self-driving technology, as wellas more.
So that's great for theconsumer, that's great for
America.
I mean, we're about creatingcompetition and creating
opportunities, right?
That's what competition bringsout the best in everybody.
So, that's the biggest win Ithink that I see, is that you've
got this competitive landscape.
(27:14):
You've even got, you know,Facebook developing their own AI
technology, and so where are wegoing to be five years from now
?
Oh, my goodness, I don't thinkwe can even dream Five years ago
.
We were just getting ready tosee a pandemic hit.
Think about where we are inthose five years, like the next
five years, I mean, it's goingto get real rapid.
Speaker 3 (27:36):
And that's why I told my husband, I said, that's why
I love to stay involved andcurrent and work, because I want
to stay on top of all thetechnology that's coming out,
because I'm telling you, if youdon't, it is hard to catch up.
Speaker 2 (27:52):
It's very hard.
We're in a world where I think,if you turned your phone off
for a month and come back on, Imean think about what all you.
I mean think what all'shappened in January.
It's already almost the end,it's already starting February.
I can't believe it's alreadystarting February, but think
about what all's happened in amonth.
Speaker 3 (28:07):
Right right.
Speaker 2 (28:09):
It's rapid.
Speaker 3 (28:10):
And I think you know IT and IT security and you're
just your company.
If you have a company or justyour personal use, partner with
somebody.
And I'm going to say partnerwith Austin Ramsey at Point Tech
(28:33):
, because you know, because youhelped me not long ago resolve
an issue on my phone that I meanI would have just I don't know,
it was just to me, it was justsuch an overwhelming issue To
you.
It was like, oh, matter of fewtext messages back and forth and
you resolved it and got me onmy way, and so have that in your
(28:57):
pocket.
You've got to partner withsomebody today that can help you
, because it's not, it's not ifit's when that security breach
happens in your life.
I hope and pray nobody goesthrough that.
But even with your company,you've got to have reputable,
great people who understand thatand and and.
(29:18):
I can't think of anybody betterthan you, austin, because
you're so.
Not only are you just the chiefbox crusher, as I call you and
you call yourself, you thinkoutside the box, but you're so
personal.
Thank you and you truly do careabout people and you just have
that personal high touchapproach that you make things so
(29:40):
simple.
Speaker 2 (29:41):
Thank you.
Speaker 3 (29:41):
And it's like I can just take a deep breath when I
know you're taking care ofthings.
Speaker 2 (29:46):
That's my goal.
That's my goal.
I mean, I started this becauseI started Point Tech, because I
saw so many IT providers thatjust focused on technology but
not human personal aspect of it.
And you know businesses thatreally didn't understand what
was going on.
And so how empowering and I'veseen this and proven this how
(30:07):
empowering is it for a companywhen they understand at a ground
level right.
I'm not saying you need tounderstand down to the root of
it but at a ground level,understanding the landscape it's
empowering, and that's my goalto empower my customers and
clients to understand thatlandscape and to be able to not
(30:30):
worry about it and to do thethings that they love to do.
Speaker 3 (30:33):
Yeah, well, and you're so unique in so many ways
because most people in the ITspace that have the expertise
that you have have zeropersonality.
They don't really.
And you, you, you're just thatwhole.
You're just that whole packageof being able to communicate and
be with people.
Speaker 2 (30:54):
Yeah, try to keep it within one frame.
Speaker 3 (30:56):
Absolutely Well Austin, it's been great.
Speaker 2 (30:59):
It's been a pleasure.
Speaker 3 (31:00):
Oh, I love having you on.
Thanks for having me.
You're just such a wealth ofinformation.
You're so positive, so you're ablessing, and so everybody
Point Tech is the name ofAustin's company Reach out,
you've got a great website,thank you.
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