Best Behaviour
This is Best Behaviour, the podcast that navigates workplace culture, one story at a time. Hosted by Interchange CEO Gabe Harris, our podcast covers the latest trends, strategies, and best practices to help companies cultivate a culture of excellence. From interviews with leaders at Australia’s most prominent businesses to true-crime-style case studies, every episode offers a deep dive into the intricacies of culture. If you’re looking for creative ideas, valuable insights, and stories that stick, you’re in the right place. Best Behaviour is produced by Interchange, a management consultancy creatively transforming organsiations. Find out more about Interchange here: https://www.interchange.com.au
Episodes
As we kick off FY26, it’s never been clearer that genuine team connection, a clear strategy, and deeply embedded purpose are essential ingredients for success.
Fresh from our 2025 offsite in Bright (where we unpacked all of this and more) we were reminded of a conversation Sophie and Felix had around this time last year. In it, they unearthed one of Interchange’s most powerful, yet often overlooked, secret weapons:
Offsites.
In this B...
In this episode of Best Behaviour, Georgia and Gabe dive deep into two of their all-time favourite shows - The Bear and Suits. They explore the psychodynamics, leadership styles, and emotional undercurrents driving the characters, teams, and power struggles in both series.
What do a high-pressure kitchen and a high-stakes law firm have in common? More than you’d think. Georgia and Gabe examine how these fictional settings mirror the...
In this episode of Best Behaviour, Gabe, Georgia and Jess each select an iconic change maker who inspires them, and unpack the bold moves that made these individuals true agents of change.
Georgia dives into the story of Patagonia founder Yvon Chouinard, Jess champions ultramarathon runner and motivational speaker, Nedd Brockmann, And Gabe takes choses country music legend and creative philanthropist, Dolly Parton.
Of course, it wou...
On this episode of Best Behaviour, we sit down with Kylie Burns to explore all things creativity and learning design — from how we harness it, to why it matters more than ever in today’s world.
We’re also joined by some very special guests who bring their fresh eyes and innate creativity to some of the trickiest organisational challenges. From origami cows to camping, their ideas might just surprise you.
Welcome back to the 2025 season of Best Behaviour! This year we've given the podcast a creative refresh, kicking things off with Episode 1 of our True Crime series.
In this episode, we dive into The Rise and Fall of Bennet and Clarke Capital, a finance firm in its golden era - until a high-stakes merger changes everything. As priorities shift, psychosocial hazards emerge and cyber safety is pushed into the background. And when ...
On our final episode of Best Behaviour 2024, we're celebrating the season in style with Gabe and Felix presenting the Interchange FROGS awards. Framed around our core company values, they shoutout the most thought-provoking ideas, inspiring guests, and funniest moments (including a bloopers reel!) that defined the season, and provide a sneak-peak into what's in store for 2025.
On this week's episode of Best Behaviour, Gabe is joined by Krishna Guda, CFO at Tait Communications and cyber expert with decades of experience in the telecommunications industry, for a conversation about why culture is the cornerstone of cybersecurity, the innovative idea of a youth advisory board, and their predictions for the future of the industry.
Best Behaviour podcast is recorded on Wurundjeri land, In...
On this week's Culture Commute, Felix, our Senior Consulting Manager, and Georgia, our Consultant and resident psychologist, take the mics for a thought-provoking conversation about the challenges of pushing psychosocial safety as a board level priority.
And in a behind-the-scenes look into a recent Psychosocial Program rollout, they'll share how Interchange’s innovative approach to culture change—paired with st...
On this episode of Best Behaviour, Gabe has a powerful and personal conversation with Westpac's Head of Enterprise Capability & Transformation, Deepti Sachdeva, about career-defining moments, unconventional pathways, and the power of courage.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
For more informat...
Today on a BONUS Culture Commute episode, one of our newest Interchangers, Jess, has her debut on the mic, joined by Chris for a conversation about Interchange's newest initiative - Interchange Escapes.
For more details on Interchange Escapes, click here. Or if you’re interested in an Escape day of your own, get in touch here.
Please note: 'Interchange Escapes' is currently a Melbourne-only initiati...
Today on the Culture Commute, Gabe and Georgia discuss the notorious Christmas and mid FY slump, why it affects us more in the Southern hemisphere, and some ways of minimising its negative effects, both as a team and individually.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
For more information about Interchange ...
Today, Chris sits down with Interchange's very own People and Culture Director, Eve Brennan, for an insight into how AI and technological advancements are affecting the world of recruitment and people and culture.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
For more information about Interchange and the wor...
Gabe and Felix sat down for a conversation with Lisa Burquest, Chief People Officer at Virgin Australia, to discuss how the company has focused on its culture since being acquired by Bain Capital in 2020, surviving airline shutdowns due to the COVID pandemic, the business case for prioritising culture and finding purpose in change and improvement.
This week on Best Behaviour Gabe sits down with Tam Somers from Xero.
Tam has been leading Sustainability at Xero since 2022, and since April 2024 has been General Manager of Sustainability and Impact. She has also spent time at Telstra and Glencore, had a stint with the Department of Foreign Affairs, and has a PhD in Comparative Media and Cultural Studies.
Best Behaviour podcast is recorded on Wurundjeri land, In...
One of our newest Interchangers Georgia joins Gabe on the mics today to dive into Adaptive Leadership - what being an adaptive leader is, and why you should be leaning in to adaptive challenges.
You can download the articles Gabe and Georgia mentioned here:
The Anxiety of Learning
The Work of Leadership
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that ...
Sophie jumped on a call with Felix to talk about our recent Interchange offsite on the Gold Coast, why it's important to take time away to work ON the business instead of IN the business, and how we optimise the time away from client work to Go Platinum at Interchange.
Find the Role Clarity resource Sophie mentioned here
Find our ideas for low budget offsite activities here
Gabe and Nick sit down to talk about his last few months at Interchange, why he chose to give so much notice, and how respectfully transitioning out of a role can work for both the individual and a business.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
For more information about Interchange and the work that we d...
Fresh off the press - Gabe and Chris look into how Country Road could have handled their recent exposure as a 'toxic workplace' differently, drawing on more than a decade of culture work with some of Australia's biggest companies at Interchange.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
For more...
With 17 years at Microsoft under his belt and time at both CEDA and the CSIRO, Brett Shoemaker lives and breathes sustainability technology. In this episode of Best Behaviour Gabe and Chris chatted to Brett about finding purpose in his work and the small but impactful ways we can all make a difference in our workplaces for a better future.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowle...
In this episode of The Culture Commute from 2023 Gabe sat down with Interchange's own Organisational Psychologist Nick Brandon-Jones to talk all things Safety Culture.
Using Chernobyl as a case study, Nick and Gabe deep-dive on how the disaster could have been prevented, how organisations can transform their Safety Culture, and how Bollywood acted as an accelerant for culture change that would have otherwise taken ge...
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