Join us as we chat with Shanaz Hemmati, the COO of ZenBusiness, who gives us a fascinating insight into the workings of a public benefit corporation that generates more than $100M in ARR. Listen to her as she speaks about the various initiatives and programs that ZenBusiness undertakes to give back to the community and society. From a grant program to support their customers to her role evolution from CIO to COO, Shanaz’s experiences shed light on the strategies they use to navigate their responsibilities within a small team.
In this chat, we also explore the potential of generative AI to increase speed, accuracy, scalability, complexity, and accessibility of structured language, and how ZenBusiness leverages this to expand capacity. From discussing the importance of data protection to understanding the potential threats to businesses, Shanaz provides a comprehensive overview of the operations side of the company, including their customer support in the contact center.
Shanaz also talks about the company’s organizational structure, with CTO, HR, customer success, legal, program management, procurement, and corporate citizenship all reporting to her. Learn about the process of hiring great people, and how her passion and love for what she does is the key to success. She also shares her experiences with M&A, and how she and her team at HomeAway used the strategy of acquiring existing vacation rental services to make the company global. From tracking the macroeconomic environment to discussing the advantages of remote working, Shanaz provides a wealth of information for anyone interested in understanding the workings of a successful business.
United States of Kennedy
United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com