Beyond Rent: Exploring Property Management

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Rising costs, tighter margins, and increased competition make it easy to blame the market for shrinking profits. But for many property management companies, the real issue is internal inefficiency. In this episode, Jay from Better Who explains why operational waste, undocumented policies, unclear roles, and poorly defined processes quietly drain profitability every single day. Jay breaks down how property man...

Abe Schuchman, Executive Director and CEO of Housing Unlimited, joins the podcast to discuss the need for quality, affordable housing for individuals with psychiatric disabilities who are in recovery. 

Housing Unlimited is committed to community integration and independence for these renters by providing renovated scattered-site homes that offer independent living for individuals in mental health recovery.

Abe also shares why clear, ...

Kevin Jacobson, CEO at Foxen, joins the podcast to discuss navigating the challenges of growing a multifamily business and three different approaches to take.

The first method is “Outside Your Four Walls”: How you show up to external stakeholders. The importance of understanding your customers’ evolving needs. How senior leaders demonstrate credibility, vision, and financial discipline to banks and investors. Balancing transparency ...

Present-day renters expect mobile-first, instant payments. Digital rent payments are on the rise as manual or paper-based processes often lead to impatience, friction, and even fraud. 

Chris Helmers, Vice President of Sales & Client Success at Zego, joins the podcast to discuss the state of digital rent payments, including an industry snapshot and market outlook. He also explains the connection between check fraud and identity t...

Only 25% of property managers use video as a tool in their listings, and 10% or fewer use it for communication and education.

Jennifer Ruelens, Founder and Broker of One Focus Property Management, joins the podcast to discuss why video is the best scalable way to build credibility and relationships; how to succeed in video production; why public videos consistently increase visibility, impact, and differentiation for your company; a...

Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation of community leaders. Using monthly checklists that focus on key areas of portfolio operations—financials, capital, resident relations, property inspections, safety, compliance, etc.—managers can gain a 360° view of operations without ...

Communication is a perpetual challenge in business and a task that property managers are always trying to improve.

On this episode of the podcast, Joseph Schultz, co-founder of Efformance, discusses how technology can help us be more efficient in communication. Joseph addresses the biggest resident communication challenges; ways to improve internal communication; how technology helps solve these challenges; and how communication can...

Traditionally viewed as an entry-level role, the leasing agent position has evolved. Today’s agents must bring strong professionalism and specialized skills to the job. Finding a home can be stressful, and prospects deserve knowledgeable, well-trained agents who focus on building relationships—not just closing transactions.

Stephanie Oehler, Founder of Savvy Leasing, joins the podcast to discuss why sales is such an important part o...

Maintenance is an extremely important aspect of the property management industry—and thanks to advancements in technology and artificial intelligence (AI)—it’s a field that’s changing rapidly.

Bo Lais, CEO and Cofounder of Lula, joins the podcast to discuss massive shifts in society that have resulted in high expectations for maintenance; how to leverage technology and buying power to control maintenance costs; the importance of pre...

“The two most important days of your life are the day you were born and the day you discovered why.” ~ Dr. Debbie Phillips

In this episode, we discuss how to find your genius—the unique intersection where talent meets joy. Dr. Debbie Phillips, president of The Quadrillion, joins the podcast to share valuable career advice and powerful insights on discovering your light, why it matters, and how to bring it to life through the right m...

Tony Milne, President and COO of CredHub, joins the podcast to discuss the evolving multifamily credit landscape, credit reporting as a behavior driver, resident retention through transparency, the advantage of building credit history for tenants, and the future of rent reporting.

Tony further explores various credit scoring models, such as VantageScore 4, data standards, bureau adoption, and compliance considerations that property ...

The inspection process can be challenging. It’s important for property management professionals to educate themselves on inspection best practices, compliance, efficiency, and technology.

Ray Costello, Director of US Operations for Property Inspect, joins the podcast to discuss why inspections are critical for compliance, asset protection, and resident satisfaction.

Further, Ray discusses key inspection types, how inspections reduce ...

Rent advances provide a way for landlords to use their rental income for everyday expenses at a fraction of the cost of credit cards or loans.

Tom Smith, co-founder and chief revenue officer of Ryse, joins the podcast to discuss how non-institutional property owners can tap into institutional capital markets for new sources of liquidity using rent advances as an emerging asset class.

Tom also explores how property management companie...

Join us as Joe Easton—Rent Manager’s Director of Partnerships and Industry Relations, and host of Beyond Rent—interviews attendees and sponsors at the 2025 Rent Manager User Conference. In this episode, Joe connects with industry professionals to cover a range of topics including: how Habitat for Humanity is making a difference by implementing diverse initiatives and volunteer opportunities; a heartwarming story from indi Real Esta...

Imagine if your property reserves could actually grow in value, rather than decline.

Matthew Rudd, CEO and co-founder of BitReserve, joins the podcast to take a deep dive into how property owners can utilize Bitcoin to save money for reserves, maintain purchasing power, protect property reserves from unavoidable expenses, and why Bitcoin is a superior form of currency.

Special Offer: The first 100 property owners who activate the Bit...

Water usage can greatly affect an organization’s bottom line, especially in the property management industry.

Dr. Ellie Graeden, Chief Data & Product Officer at Metron, joins the podcast to discuss various types of smart water meters and why they matter to property management professionals. Dr. Graeden also addresses why it’s important to share smart water analytics, such as water consumption, with residents—which can increase o...

In the property management industry, there are public adjusters who are in business to help people, and sadly, there are those who are only in business to help themselves.

Andy Gurczak, founder and CEO of AllCity Adjusting, joins the podcast to debunk common myths about claims adjusters. Some myths include: “Public adjusters inflate claims; you only need one for big losses; a contractor can handle the insurance claim; the insurance ...

Many Americans are one car accident, job loss, or medical emergency away from missing their rent payment. When a family is evicted, the damage is profound and lasting. Being evicted increases childhood trauma, mental health struggles, and breaks continuity in schools and communities. 

Amy Krulik, executive director at hope+door, joins the podcast to discuss the eviction crisis and solutions to prevent evictions, which ultimately ben...

We’re entering an era when rent payments can be as personalized and seamless as paying for a Netflix subscription. Therefore, property managers who continue to put renters first, offer flexibility, and lean into financial innovation will not only survive, but thrive.

Joe Di Re, chief revenue officer at Qira, joins the podcast to take a deep dive into resilient strategies, tenant-focused payment models, and cutting-edge financial too...