Beyond Rent: Exploring Property Management

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.

Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.

Tom also expands on t...

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience.

RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including best practices, a preview of the produ...

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible. 

Lior Abramovich of Blanket joins the podcast...

The rise in fraud has created a need for advanced technology to verify resident income through various screening processes in the property management industry.

Ashli Allen of AmRent and George Homoelle of Ibbie join the podcast to discuss the various ways fraud is being committed and the challenges that property managers and leasing specialists are facing with different application/verification methods, all while trying to provide q...

As electric vehicles (EV) continue to rise in popularity, there is a growing need for EV charging stations in the multifamily industry. Unfortunately, this need can be a challenge for properties with a more complex electrical infrastructure.

Mike Mulqueen of SWTCH Energy joins the podcast to discuss the importance of having EV charging stations in multifamily communities, the growth in demand for electric vehicles, the expectations ...

Beyond Rent has reached its 100th episode! To celebrate, we’ve added video to enrich your podcast experience. You can also follow Beyond Rent on social media now! Links to the video and our social profiles are shared below.

Beyond Rent’s 100th episode—featuring Don Brunner, President and CEO of BRG Realty Group, LLC—focuses on his experience of more than 20 years in the industry. Don speaks about the growth in technology adoption by...

Very few things are as important as where someone lives. Scott Jacobson of Onward Equity joins the podcast to discuss how to create investment value for both owners and residents, as well as some of the challenges investors face in today’s complex property management industry.

Value-added opportunities can include physical renovations and landscaping to create curb appeal. Scott also stresses the importance of treating residents wit...

Companies are more successful and efficient when they have current, accurate data. Employing metrics, dashboards, and data warehouses—a central repository of data from different systems—can help businesses achieve their goals. 

Saad Shah of RentViewer joins the podcast to discuss the importance of utilizing data and analytics in the real estate management industry. Doing so gives companies better visibility and business intelligence...

The job market has changed significantly over the last five years and there’s more competition than ever for mid- to upper-level real estate positions. Even if you aren’t actively looking for a new role, being aware of interview best practices is important to ensure that your resume and LinkedIn profile are current and in alignment with one another.

David Lorenzen of Southcoast Partners joins the podcast to discuss the importance of...

When filing insurance claims, many companies attempt to do so without the assistance of a public adjuster, which can have a negative impact on their bottom line. 

Andy Gurczak of All City Adjusting joins the podcast to share best practices to ensure your insurance claims are paid correctly and to maximize every aspect of your claim. He also discusses the benefits of working with a public adjuster and the best ways to handle insuranc...

Creating a strong culture by living your company’s core values—from the top down—is key to hiring the best people for your organization. Pete Neubig of VPM Solutions joins the podcast to share some best practices on how to do this through DiSC personality profiling, job descriptions that match these profiles, key performance indicators, and cross-promotion across multiple online platforms to attract as many qualified candidates as ...

When investing in rental properties, most people (including realtors) don’t fully understand what’s needed to be successful. Steven Andrews of SOARX Consulting joins the podcast to share his expertise on getting started in this lucrative market. 

Steven’s newly released book, “The New American Dream,” provides the guidance and foundation needed before you begin investing in rental properties. He discusses the importance of finding a...

Post-pandemic, the information technology landscape continues to evolve and cybersecurity awareness is more important than ever, especially with the rise of artificial intelligence and digital data. Instead of using traditional hardware-based solutions, most businesses have transitioned to Software-as-a-Service (SaaS) cloud-based resources.

Dave Staun of LCS and Rent Manager joins the podcast to discuss the importance of having an e...

When not managed properly, trees can adversely impact a property—increasing capital expenses, affecting roads and utilities, and causing safety hazards throughout the community. Nick Lefke of National Professional Services joins the podcast to share why having a proactive approach to tree management via technology recommendations and a planned budget can help evenly distribute expenses and conserve costs over time.

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Achieving team buy-in when an organization goes through a change-management scenario can be challenging. Matthew Tringali of BetterWho joins the podcast to share how to better manage change through a culture of listening, developing a focused strategy, and working collaboratively with stakeholders to reach a shared vision.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features...

The lots we park our vehicles in aren’t regularly on most people’s minds—but they are for John Evans of EverLine. An expert in pavement maintenance, John joins the podcast to share how applying preventative maintenance strategies to your parking lots can have a huge impact on the financial health of your property, while improving curb appeal and safety.

Learn more about Rent Manager’s industry-leading accounting, reporting...

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast to share his thoughts on expense management and tracking, and insights into related technology and time management.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication feature...