Optimizing 9-1-1 Operations Using AI and Tech with Jake Saur

Jake Saur, CPE, RPL, ENP, is the ECC Administrator for Arlington County, VA. Jake has dedicated over two decades to advancing public safety and emergency management, beginning as a Paramedic with the Manatee County Department of Public Safety in 2001. Jake is a nationally recognized leader in the 9-1-1 industry, with a track record of driving workforce development and adopting Next Generation 9-1-1 technologies. While in Sarasota, FL, for the Suncoast Connect Symposium, Jake sat down for an interview with current TPF Fellow Andrew Spector. Jake and Andrew discuss how Arlington County uses AI and tech to optimize 9-1-1 operations, the impact of this effort, and the art of public-private partnership.

Timestamps

• 00:00-00:45: Introduction
• 00:46-2:42: AI Focus at Suncoast Connect
• 02:43-3:42: Who is Jake Saur
• 03:43-5:20: Origins of Optimizing 9-1-1 Operations Using AI and Tech
• 05:21-6:54: How Arlington County Started 
• 06:55-9:19: Amazon Relationship and the “Secret Sauce” 
• 09:20-12:09: The Art of Public-Private Partnership
• 12:10-14:03: The Process of Building it Out 
• 14:04-16:00: Using Data to Continuously Improve
• 16:01-21:08: What it Actually Looks Like
• 21:09-23:57: From Machine Learning to Deep Machine Learning 
• 23:58-27:09: The Impact
• 27:10-28:16: How Others Can Get Started
• 28:17-30:21: Connecting it Back to Career Beginnings
• 30:22-32:10: Effectively Using AI
• 32:11-33:02: Jake’s Questions Going Home
• 33:03-33:53: Closing

Links to Learn More

• https://www.thepattersonfoundation.org/digital-access-for-all.html
• https://www.thepattersonfoundation.org/digital-access-for-all/suncoast-connect-innovating-and-thriving-in-the-digital-age.html
• https://www.arlingtonva.us/Home
• https://www.ttecdigital.com/articles/supporting-emergency-dispatchers-with-ai-reinforcements
• https://www.fox5dc.com/news/arlington-gets-new-911-technology

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