Embracing Empathy in Relocation: A Heartfelt Journey with Moving Innovator Kym Phillips

As movers and shakers in the world of relocation, Kym Phillips and I stepped onto the airwaves to share an intimate look into the emotional rollercoaster of the moving industry. Buckle up and join us on a heartfelt journey from past to present, where we peel back the curtain on the transformative power of empathy and exceptional customer service. Kym, CEO of Moving Made Easy and a trailblazer in her field, delves into her rise from the family's removal business to becoming a mover of hearts and homes, while I reminisce about my own legacy rooted deeply within the industry's history.

Throughout our conversation, laughter and candid reflections intertwine as we navigate the labyrinth of orchestrating seamless relocations, shaping the life stories of those we assist. Moving is a tapestry of Tetris-like strategy and tender human connections, and Kym’s anecdotes as a "Moving Angel" breathe life into the meticulous care involved in this profession. From photographing bookshelves to ensure continuity for clients to adapting on-the-fly in the pre-cellphone era, every tale is a thread in the vibrant quilt of our shared experience.

Concluding with a nod to the transformative power of human connection, we invite you to explore the profound impact of supportive relationships, both in life's personal avenues and through the evocative chapters of our careers. If you're compelled to learn more, to feel the warmth of our stories, or simply to pick up a few nuggets of moving wisdom, find us through social media or my website. Your thoughts and future topic suggestions fuel our passion—this is more than a podcast; it's a community built on the foundation of shared life transitions and the enduring belief in the magic of a helping hand.

Episode Transcript

Speaker 1 (00:02):
Welcome to Beyond the Signboard, where you get the
opportunity to learn all thereis to know about your real
estate journey fromprofessionals who are passionate
about property.
I'm Amy Bennett, your host, andI look forward to providing you
with education, inspiration anda behind-the-scenes look at the
world of real estate.
Well, I am absolutely over themoon jumping out of my seat so

(00:36):
excited to have the beautifulKim Phillips here.
Superstar, extraordinary humanbeing.
Ceo of Moving Made Easy.
Author.
Ceo of Moving Made Easy.
Author, super mum, super wifejust so many incredible things.
Most importantly, a really dearfriend of mine here to join me
today.

Speaker 2 (00:57):
Thank you, amy, I'm so excited to be here.

Speaker 1 (00:58):
You are my heart.
You're one of my most favouritehuman beings.
I just said to Kim off air thatshe sends the most beautiful
voice recordings and we werejust saying it's always, you
know, as bright, bubbly peopleyou know.
Sometimes there are darkertimes and it's beautiful to have
that.
You know your voice in themorning.
It's always bloody early.
Always a beautiful message,always lots of pink and black
hearts.
We do have a very specialconnection with the colour pink.

(01:22):
I see you've got beautiful pinkheels on today.
I wore them just for you.
Yay, kim, we will get into depthwith your incredible history
and lifelong commitment to themoving industry.
We'll talk about how you havebeen really a change maker in
the industry, how you providethe most incredible client

(01:46):
service.
We'll talk about how you'vebeen able to build your brand.
You are the queen of a pivotand evolving.
We'll just really get to knowyou a little bit more.
You're so well already known onthe Sunshine Coast.
Whenever I told people that youwere coming on the podcast,
they were so excited.
You're always a ray of sunshineat networking events and, yeah,

(02:10):
it's just really great to haveyou here in conversation.

Speaker 2 (02:13):
Thank you, Amy.
It's lovely to be here.

Speaker 1 (02:15):
I'm actually honoured to be here.
It's amazing and we are bothchatterboxes, so we're going to
have a fun time.
Beautiful Kim, I'd love you toshare for our listeners and
viewers your career journeybecause, my gosh, I'm sure it
fills a few chapters in the book.
But yeah, tell us through whereit started and where you are
now.

Speaker 2 (02:36):
Great question, big question.
I'm really grateful for where Iam right now.
The journey so way back when,54 years ago, when I was born in
little country town inWangaratta, my parents had a
removal business, so very humblebeginnings.
My actual dad got a truck outof the wreckers didn't even have
a motor, so it was not drivableand so many people said you'll

(03:01):
never do it.
Well, he did.
I think I have a lot of mypersistence and resilience from
both of my parents.
So dad, yes, was driving in thetruck, Mum was in the office
the traditional sort of businessstyle.
Spent a lot of time with my dadon many jobs and worked out
that, yeah, he taught me a lotabout helping people and showed

(03:23):
me the real, true value and bothof them a customer service
experience and what that lookslike.

Speaker 1 (03:29):
Yeah, they both had that ingrained in them, and what
a beautiful childhood.
So you were what in the office,or, more so, in the truck with
Dad.

Speaker 2 (03:37):
I think I might have spent more time in the early
years with Dad in the truck,probably from baby and nappies.

Speaker 1 (03:42):
Yeah, absolutely.

Speaker 2 (03:42):
And then with Mum in the truck, probably from baby
and nappies yeah, absolutely.
And then with mum in the officeas well, and I think maybe it
wasn't something that mum reallywanted to do, but honestly, she
is one of the strongest andmost resilient woman I know.
Yeah amazing.
And I'm so grateful I've gotthem as role models and mentors
and I still talk to them aboutbusiness and life and their

(04:02):
business name back then.

Speaker 1 (04:04):
McAuliffe's Removalists and Storage.
Amazing and geez, what ajourney to work together, you
know, and especially back thenas well, to work together every
day and then come home as well.
It is really a testament to whothey are as people.

Speaker 2 (04:17):
Oh, definitely, and way back then.
I mean Dad was away a lot andthat was.
But I feel the time we had,even with both my parents, was
quality time and really goodquantity and learning things
Things I look at today.
I didn't realise what I waslearning back then as a little
person.

Speaker 1 (04:37):
You're such an avid.
You love learning like me,don't you?
You just, I know always.
You know personal andprofessional development growth.
You know personal andprofessional development growth.
You know you and I are alwaysthe first people to put our hand
up and want to improve ourlives.
So, back then, what did theindustry look like?
I mean, was there other peoplein the industry in Wangaratta?

Speaker 2 (04:59):
There was a canny carrying company that were more
like in freight rather than theremovalist side of things.
So my parents were they, don'tthey still so humble now?
Yes they were so visionary andso entrepreneurs way back many
decades ago yeah amazing andeven bringing women into their
business to help and be on thejobs and that's where I I didn't

(05:21):
realize it then, but that'swhere I saw the massive impact
for my industry to have morewomen involved yeah, amazing.
And we need the guys and wecomplement each other and
collaborate together to make abeautiful, moving experience.

Speaker 1 (05:34):
What did you feel that the females could add?
What was the value add?
I guess back then and obviouslyyou know we will fast forward
to where you are now but what doyou think it was that they were
able to add?

Speaker 2 (05:46):
I just think a different kind of empathy around
the guys for them and, as weknow, men and women are so
different and if you've readthat book, Men Are From Mars,
Women Are From Vs everyoneshould read it.
Yes, agreed, we want differentthings, we do things differently
.
So guys tend to want to move atable or chairs from A to B and
women want to provide.

(06:07):
Well, I know myself that's oneof the things empathy.
A lot of people move when theydon't want to.

Speaker 1 (06:11):
Yeah, that's a really good point, kim, and I think
that's a shared experience thatwe both have, because I think
there's so much of amisconception about real estate
that people are selling to makea profit and life's great.
But you and I both know, youknow we're in the trenches with
that transaction, and so whatwould you I guess you know back
then, were people moving withinWangaratta interstate?

(06:34):
Was it work?
What did the industry look likeback then?

Speaker 2 (06:39):
Mum and Dad did a lot of local moves, but a lot of
their business came from out ofWangaratta and they actually
became, they got on a governmentpanel, so they were working
with a lot of corporates.
Yes, and as we know, you knowonce you're really, really good
at what you do and you provide agreat service and you deliver
on time and all those sorts ofthings, people refer you

(06:59):
absolutely so you know, as yearswent on, all those clients will
repeat they're family friends.
You end up with their fourthgeneration, moving experiences
and a lot of hard work,obviously, I mean you don't wave
a magic wand, as we know.

Speaker 1 (07:17):
It would have to be.
I would have to say it'sprobably the most.
You know cringe-inducingexperience.
Moving house isn't it Again,I've never.
You're probably the only personI know that gets your pile of
boxes.
You know cringe-inducingexperience moving house isn't it
Again, I've never.
You're probably the only personI know that gets you a pile of
boxes.
You get your tape and you're soexcited.
I know how you project manage amove.
But aside from that, you know,in addition to the stress of the
packing the, you know gettingeverything moved.

(07:39):
I guess ultimately that'speople's belongings and things,
isn't it?
And if that's going off in atruck, you know to their next
move like there's a huge trustfactor there as well.

Speaker 2 (07:48):
Oh, definitely Like I take that really seriously
people's homes particularly andI do factories and office and
warehouse relocations as well.
There's not the emotionalattachment to it.
So, I take it very seriously.
You're in their very personalspace.
Correct and we get to seepeople and you would as well
especially if they're movingbecause they don't want to.

(08:10):
And it could be a financialreason.
People become stressed.
Absolutely and it's a veryvulnerable time and they're
overwhelmed and I think, havingthat empathy and a way of making
them feel calm, letting themknow it's going to be okay.
But also, people can talk a lot, as we know, but actions speak
louder than words.
So I like to talk.
Well, I love to talk, as youknow, but I like to talk less

(08:32):
and then make actions and have agreat outcome for people.
And I saw that firsthand withmy parents, whether it was my
mum, you know, dealing withpeople in the office, on the
road, with my dad, and whenyou're out and back, then you've
got to remember generations agowe didn't have mobile phones, I
know.

Speaker 1 (08:49):
I was just thinking that's what I thought about
Little Kim sitting there next todad and you would have had.
What a Refodex.
What do you call those inWangaratta?
A Malways, a Malways.
And you know what we're goingto get there, probably between
11 and 1, and it's just.
I mean, I am also of ageneration pre-mobile phones.

(09:09):
But yeah, the mind boggles,doesn't it, thinking how we won
everything yesterday.

Speaker 2 (09:15):
I really feel that's how I've learnt to have the
amazing ability to pivot andadapt, and especially in a
stressful environment, becausewhen you're on the road with Dad
, the truck would break down, ofcourse, and you get delayed.
You can't call someone and sayI'll move you next week.

Speaker 1 (09:29):
Correct.
That's right, they have to move.

Speaker 2 (09:31):
So sometimes, yes, we did work through the night, we
did sleep in the front of thetruck, the back of the truck.
I learnt a lot about pivotingand adapting and even seeing
things that my mum had to dowithin the business as well.

Speaker 1 (09:42):
Yeah.

Speaker 2 (09:42):
And I think those they're really good life lessons
and I believe that's why I'mreally good at what I do now.

Speaker 1 (09:49):
Absolutely, because I learned from the experts way
back when.

Speaker 2 (09:52):
But then I've surrounded myself with other
business people and not just inthe removal industry and having
a lot of role models and mentorsand people that are older than
myself that have lived it.
So I have the wisdom, knowledgeand and yes, back then we all
think, oh yeah, I know more thanyou know, I'm super woman.

Speaker 1 (10:09):
Yeah, we can reinvent the wheel?

Speaker 2 (10:10):
Yes, but, then if you get down and I see life through
a much different lens now, morethan I ever have before, Look,
we've always had a, you know,we've had many a beautiful
conversation together.

Speaker 1 (10:21):
We've always had a shared, I guess, passion or
friendship with so manydifferent people, haven't we?
You and I have always sort ofbonded over that, whether that's
you know people, older people,I know that that's definitely a
shared passion we have ishelping people with that.
You know, next stage of lifeand relocation, and we'll kind
of move to that a little bitlater.
But I think there is so much tolearn from other people and you

(10:45):
know good and bad, and I thinkthat's something like let's move
forward, because to get towhere you are in business, I
know you've observed a lot ofthings within the industry that
didn't align with who you were.
So do you want to sort of takeus from on the bench seat with
dad in the truck to, I guess,before we got to Moving Made
Easy?
What was that journey inbetween?

Speaker 2 (11:06):
Oh, it's quite a few moving parts there, so I
actually left.
Pardon the pun.
Yeah, that's it.
I actually left school.
My dream was to leave schooland be a hairdresser.
Yes, and I didn't actuallyenjoy school.
I'm still not an academic, butthat's okay.
I found my vibe and my why inlife.
I was actually bullied atschool.

(11:27):
So I think that the journey ofthat and that's you know, we
didn't know a lot about bullyingthen and we didn't understand.
It's not your parents' faultand all those sorts of things.
We weren't taught to talk aboutit.
So I think an exit from schoolwas a really good opportunity
for me.
But hairdressing was my dreamand I left school at 14.
Even much to the disgust ofteachers, said to my parents how

(11:49):
could you let?

Speaker 1 (11:50):
your daughter do that .

Speaker 2 (11:51):
But that's one thing about my parents They've always
supported me, no matter whatit's amazing.
Grateful for that.
So I went off and didhairdressing.
Then I worked out that thatwasn't really my thing.
I stopped loving it.
I didn't have the drive for it.
That's why I know when you liveyour why.
That's when you're realpassionate and that's when you
can really shine Absolutely, asyou know, because you're living

(12:11):
and breathing that we do.
I did go and work in thecorporate world for some time
doing Army, air Force and Navyrelocations and I worked my way
up and actually moved states toget to Brisbane and be a team
leader and have a team of 10,which was wonderful of one of
the youngest yeah, that'samazing.
But within that corporate worldI saw a real flaw as what I

(12:33):
would call in my industry andworking in a negative role.
In one point in time in a callcentre and it was a 24-hour
shift and people were calling up, mostly women, talking about
what they didn't like about theindustry and how horrendous
their moves were.
And I sat there.
I was so negative.
I sat there, amy, justshrinking in the chair, thinking

(12:55):
this is crazy.
I come from second generationwhere my parents created this
amazing business and gave peoplea wonderful, moving experience.
And this is the corporate worldwhy this is wrong, anyway.
So obviously there's a lot ofthings to go on from there and
get your ducks lined up and then, you know, become the moving
angel.

Speaker 1 (13:14):
But I just knew right then and there it's amazing,
isn't it Just in that moment,and, I guess, a misalignment
with your integrity and valuesand we have a.
I guess that's a really sharedjourney for us, because that was
equally the same thing for mewith real estate was I'd
personally had those horrendousyou know experiences and

(13:35):
obviously it's an industry thathas a very poor reputation and,
coming from you know communitypharmacy and health that was
really regarded in the community.
So you know, you and I are verymuch those you know, pioneers
and champions of being goodpeople in an industry that
perhaps doesn't have a greatreputation.

Speaker 2 (13:53):
And also, too, like my industry, is not regulated.

Speaker 1 (13:56):
I know.

Speaker 2 (13:57):
Even at my, I was a guest speaker for Rotary Malula
Bar last night and people nearlyfell off their chairs when I
said the removals industry isnot regulated.
Now you think about the riskthat's involved in that and with
yourself you have to have youknow done your you know ticked
all the boxes as far as yourindustry goes.
So we've got a long way to go.

(14:18):
Still, I, you know, still wouldlike to.
You know, there's been somechanges, but I feel that there's
some more big changes to comeand I'm still, you know,
striving to be able to make thathappen.
And sometimes, you know, likewe all said, life's ups and
downs and we all have our pityparty sometimes, and just don't
live there, just keep every day.
What can I do to make adifference in my industry and

(14:40):
how can I help the consumer?

Speaker 1 (14:42):
Correct.

Speaker 2 (14:42):
Because they're paying for the service.

Speaker 1 (14:44):
That's right, yeah.

Speaker 2 (14:45):
So and how can I help the consumer?
Because they're paying for theservice.
That's right.
Yeah, so it's being a servingand helping people.

Speaker 1 (14:48):
Well, help you do in spades.
So the Moving Angel is yourmoniker and we love everything
you've done.
You know I've got to know youreally well over the last seven
years and seen you just doamazing things for clients my
team members as well.
Let's chat about how thebusiness came about, chat about

(15:09):
the colours, the brand, and Iknow that's all part of the
story for you.

Speaker 2 (15:15):
Another interesting question.
You know how we were saying offchatting prior, how sometimes
things just find you so.
Probably one of the mostturning points in my life was
when I walked the Kokoda Trackwith my dad yeah, amazing, In
honour of my grandfather, hisdad and we did it for Father's
Day together and whilst I was onthat track, I dreamt about my

(15:38):
business and this book that Ialso published as well.
I definitely didn't know how Iwas going to make it all happen
because obviously, leavingschool at 14 with minimal
education, I would be one of themost unlikely person to start a
business or write a book.
What would those teachers say?

Speaker 1 (15:54):
now.

Speaker 2 (15:54):
I actually saw one recently.
She said oh, kim, I'm so proudof you.
You hated school.
That's amazing.
So I actually got the name orthe title the Moving Angel from
a client, okay yeah.
So two or three people keptsaying oh, you're just like an
angel, moving angel.
So I thought, okay, well,that's a good title.
If they think I'm that, thenI'll just be, although I must

(16:16):
say, when we move, my husbandsays where's that moving angel?
Because I'm the moving devilwhen we move.

Speaker 1 (16:30):
Oh, it is just, oh yeah, I can't even think about,
you know, going back to some ofthe experiences I've had moving
from Brisbane to Melbourne andback, and you know, much to your
disgust, trying to do it myself.
You know, do it the cheap way,pack yourself.
And I must say I'm certainlynot, I don't have your calibre
of packing skills, so we'd havea few casualties, but look, it
is just a tear-out-your-hairexperience, I must say, and you

(16:50):
know, I know there are peoplelike you that you know have the
patience and tolerance to do it,but, yeah, certainly not my
forte.
So then the logo.

Speaker 2 (17:03):
Well, actually, when I started my business, I didn't
have a logo.

Speaker 1 (17:06):
I didn't even have a business brand.

Speaker 2 (17:07):
A business you, my business.
I didn't have a logo, I didn'teven have a business brand.
A business you know like didn'thave colors or anything like
that.
I've been working my brother'sin relocations as well and he
does a lot in the corporatespace and I've been working with
them wanted to do my own thingand pretty much just went off,
had a mobile phone and startedreconnecting with anyone,
everyone letting them know I wasdoing my you know, a separate

(17:27):
side business, and we just wentfrom there and after two or
three months into it, or maybesix months, I thought better get
a business card, better decideon a logo, and I thought women
love pink.

Speaker 1 (17:38):
Yes, so, and are they your primary ideal client, kim,
or that's what you sort ofgravitate towards?

Speaker 2 (17:47):
That's a really interesting question.
Amy because originally it wasafter listening to you know,
when I was in that call centreof the women what they didn't
like about the industry, andthey still are a huge part of my
business.
But I see a lot of men nowcontacting me because they want
to relieve the stress from theirpartners.
So they'll call up and say, ohlook, we're moving, I'd like to

(18:07):
engage you to help our family,and things like that.
So I'm seeing in the lastdefinitely the last five years,
a different shift.

Speaker 1 (18:17):
So, as we know, happy wives, happy life, basically.
Well, we're very blessed,aren't we, to be married.
We'll chat about your beautifulBrett later.
So Moving Made Easy hasabsolutely grown from strength
to strength, like you said,pivoted and evolved, but at the
kind of heart and soul of whoyou are and where I've seen you
most in your flow is very muchsitting and being with clients,

(18:41):
taking the stress out of theprocess very much again, our
shared interest and support forthe older generation.
So really it's about whenthey're packing up that family
home and the memories and I knowyou love your Earl Grey tea and
sitting and having aconversation and so you're a

(19:03):
bubbly, excitable person like me.
How do you sort of slow thatprocess down and sort of help
them and educate them throughthe journey?

Speaker 2 (19:11):
I feel it's a lot of just sitting with them,
listening.
Listening to them becausemoving is recognised as the
second most stressful event inour life and, like we say, we've
got two ears and one mouth, soI don't always get it right Same
, but I've got better Having achat with them.
Are they moving because theywant to?

(19:31):
What's their precious items.
How are they feelingemotionally about it?
I actually, if I had my timeagain, possibly I might have
gone to university and got adegree around psychology because
I'm really fascinated about it.
But I feel with my backgroundfrom second generation and then
other life experiences, I'mpretty much that person anyway,

(19:52):
but just in a different kind ofway.

Speaker 1 (19:54):
I think in the uni of life you would be at the top of
the list, kim, and I myselfdidn't go to uni as well, and
you know I sometimes think, oh,should I have.
But we are rich through thelife lessons that you and I have
had.
And then that quest forlearning, not just through, you
know, standard education, buttaking from all the people that

(20:14):
we meet.
Like I said, good and bad whenyou move people.
One of my favourite things youdo is you take photos of how
everything is set up.
Whenever I talk to somebodyabout you, this story always
comes up, that that placement ofpersonal items.
Literally you'll move from onehome to another and the bedside

(20:34):
table is still the same.
Is that right?

Speaker 2 (20:37):
I do.
I think well, I am a type Apersonality and I like things in
a certain way, much as itdrives other people around me
crazy.
But my dad's probably a lotlike that.
He was very specific aboutthings, so I quickly worked out
that there would be people thatsay, like a Nana's crystal
cabinet or your wall unit oryour bookcase or something where

(20:58):
everything's in its place.
So if all those items,including the physical furniture
, items and going to the newhome.
You can put it back the samebecause, like I said, we'll move
it around to our own little way.
So that was a little unique andbooks as well.

Speaker 1 (21:14):
books on a bookshelf.

Speaker 2 (21:15):
Yes, I've moved a psychiatrist that had 5,000
books, took photos of everything, and my team I drive them mad
sometimes.
I think I said, look, we've gota packet, oh really.
And then at the end he said, oh, that's why we've done.

Speaker 1 (21:29):
I said yes, so she can find everything, yeah,
absolutely otherwise you can'tfind things so you are always
the client is always first.
Uh, in your mind which is whatI love and and I know you
sprinkle magic with, you knowflowers and things like that
when you're um, you know,relocating a client, what does?
What does sort of a day in thelife of Kim Phillips look like?

Speaker 2 (21:52):
That's an interesting question as well, because in
logistics you constantly you'llhave a plan.
Like a good project manager,you'll have a plan, but then
you've got to be flexible and tobe able to pivot and adapt to
whatever comes along.

Speaker 1 (22:05):
Yeah, absolutely.

Speaker 2 (22:06):
A move I did just recently.
I recommended we take, you know, 100 to 150 boxes to the
apartment.
Well, we ended up taking 320,and that's an insane amount of
boxes and a lot of the team werejust feeling overwhelmed and
where are we going to fit allthis stuff?
It's like playing Tetris.

Speaker 1 (22:22):
I love this.
Do you know, tetris?
This is my.
This is the nerd in me.
Aside from Scrabble and Wordle,tetris is my absolute favourite
thing in the world to play.
I just absolutely love it and Ithink it's funny, isn't it?
It's a bit like you are thebrain just working out, being
ahead of the game.
What can I do?
What's an alternative?
So I knew Tetris would come upwhen we chatted.

(22:45):
But even I just saw somebeautiful clients were just
relocating and they had acontainer ship and it was funny.
I was watching him kind of loadthat in and, like you said,
every space is precious, isn'tit?
And you know really thatlogistics so there are so many
components to a move you knowthat it's not just the physical
packing, it's that move, isn'tit?

(23:06):
It's maximising space and time.
I guess Is that kind of themain objectives.

Speaker 2 (23:11):
Oh, definitely.
And just, we provide a servicewhere we do an on-site
inspection.
I think that's really crucial.
I know, look depending and Iuse this as an example often
this business model and I don'thave anything against them.
It's like some people want todrink VB and other people want
to drink Moet champagne.
There's no judgment here.
It's about the client.
They're paying for the service,whatever they want that to be

(23:32):
and how they want that to looklike.

Speaker 1 (23:33):
Are you the VB or the Moet?

Speaker 2 (23:35):
Definitely the Moet.
I love it.
Yeah, the five star all the way, or six as you'd say.
I know absolutely so, like manwith a van.
That's a model that someonecreated for a basic move where
guys take items from A to B.
You know, like we're alldifferent, we all want different
things.
But I quickly worked out thatmy industry had some gaps that I

(23:58):
could fill and be unique.
And why blend in when you'reborn to stand out type thing,
you know.
So I just listening to people.

Speaker 1 (24:05):
Yeah, and that's kind of where that sort of I mean, I
kind of introduced you as amoving concierge, moving angel,
just call Kim, that's all Ibasically say.
But you're exactly right, andit's the same.
In any choice you're making asa consumer, what are you looking
for?
Are you looking for the hey, Ican just hire a thrifty truck
myself for $100, load it myself,drop it off, or do you need

(24:31):
everything to be done?
And again, there's so manyreasons why someone would engage
you.
Like I said, they could be timepoor, it could just be
overwhelming.
So a myriad of things.
And then, obviously as well,somebody may be relocating for
work and there may be that thatis part of their package.
Isn't it as well to berelocated?

(24:51):
But ultimately, I think youprovide a premium service and
you're really strong with that.
I love that.
Kim has the most amazingtenacity and strength and I
think that's something that wekind of share, isn't it that you
can be heart-led and a a good,kind person, but you can have
that strength of character aswell oh, definitely, and I feel

(25:12):
that that comes a lot from yourupbringing, correct, and also to
who you surround yourself, likeyour circular trust, which we
talked about, uh, before we youknow, jumped on the podcast, but
I also think, like it's as wesay, it's not roses, roses and
sunshine and all the fancythings.

Speaker 2 (25:29):
Every day it's riding the waves.
If you're out in the surf oneday you'll catch a good wave,
the next day you might not.
And I feel like things happento us not, oh, they happen for
us, not to us, agreed, and Ifeel that it's how you deal with
them and come out the otherside, like for me, one of the
most amazing things now when Ilook back but I didn't at the

(25:53):
time and I tell you I had thepity party and I was living
there for a while and actuallyit happened just before I was
helping David and Jodie relocateand no one knew.
And there's things I keep off.
Social media is that I was at aclient's house and they had
their leather lounge conditionedand it was all sprayed over the
concrete floor and I fell andmy team tried to help me and I
tried to help myself and Icollected a kitchen bench and I

(26:16):
landed flat on my back on aconcrete floor and I ended up
with a dislocated hip, a twistedpelvis and two bulging discs.

Speaker 1 (26:24):
It was a really tough time for you, kim.
I remember it fondly.
Yeah, it was a really toughtime for you, kim.
I remember it fondly.
Yeah, it was.

Speaker 2 (26:30):
So I wasn't earning any income.

Speaker 1 (26:31):
I could still talk and see these sorts of things.

Speaker 2 (26:33):
I had to take a step back from my business and one
night on the couch my husbandsaid oh Kim, this falls a gift.
And I looked at him like areyou WTF?

Speaker 1 (26:43):
Seriously.

Speaker 2 (26:45):
He said no, it's a gift.
He said no, it's a gift.
He said, kim, you've beentalking about a book the whole
time we've been together.
The universe wants you to writea book, absolutely.
And I went okay, let's do it.
Yeah, amazing.
Obviously there's a lot inbetween, because, you know, I'm
not a writer as such.

Speaker 1 (27:09):
I'm a talker, but we'd already sort of well
between myself.
I had it all in here.
Yeah well, just a lifetime ofknowledge and, I guess, a real
passion to share and help peoplethrough that journey.
So the book is called MovingMade Easy the Hidden Keys to an
Easy Move.
We had a beautiful SunshineCoast book launch here in our
office, which was such an honour.
Chat us through the book andwho is the reader that would
really benefit from a copy ofyour book.

Speaker 2 (27:30):
Well, that's interesting too, because when I
went on the path to do that, Iwas tailoring it more around, so
it's a step-by-step guide totake you through if you're
wanting to do your own move andyou don't necessarily want the
moving angel.
And it's not a naming orshaming.
I've had some negativity fromsome big players in my industry
and, um, I don't, you know, Idon't listen to all that white

(27:53):
noise, but, uh, because it's.
It's really to create someawareness of knowledge.
That's not on mr and mrs,google of things, and I don't
know everything, but I do know alot about the industry.
I've lived and breathed it forso many decades now.
It was to help people and givethem a little bit of advice and
some tips and tricks so theycould better plan for their move

(28:13):
.
But it's interesting.
I have a lot of people buy itand then they ring me and say,
oh, it's too hard, this is toohard.
Can I have your service?

Speaker 1 (28:24):
I tell you what.
That's what I just say.
Just call Kim honestly.
It's funny.
I was just thinking about that,kim, when you said that about
the.
You know people within yourindustry.
You know those that are beneathyou will.
You know, those that try andpull you down are already
beneath you, and that'ssomething that certainly you
know.
I've always had it, you know,in the back of my mind.

(28:45):
You and I are the same.
We've both got really strongfamily support and I think,
ultimately, there is a threat inan industry where people are
performing below, I guess,minimum standards I mean you and
I, minimum standards in anindustry would be acceptable.
It's not even operating in bothof our industries, and so I

(29:06):
think the gap between a poorexperience and a good experience
is just a great opportunity forus, but not dissimilar to what
we're doing with the podcast.
It's about sharing that insight.
For so long, real estate was ahidden, I guess, smoke and
mirrors and there wasn't thatability for the general public,

(29:26):
like you said to Mr and MrsGoogle.
But there should be a lot moretransparency, I believe
Education.
I can't tell you the amount oftimes I hear people that are
going on a buying or sellingjourney renting or leasing
journey and I just think I wishyou knew so much more.
And so I think it's up to peoplelike you and I to provide that

(29:46):
platform, to educate people and,I guess, to have, you know not
a pun intended, but you know apeek beyond the sign board, and
it's the same with you, you knowinto the moving boxes and to
delve into it, because you can'tbe there for everyone, you know
.
I know you would love to moveevery single person on the
planet and for them to have thatexperience, but your book
provides that opportunity forpeople to do that themselves, or

(30:10):
even just to understand what isa good experience, and then to
be able to educate their lovedones as well.
So it will be a book that willstand the test of time, which
will have a ripple effectthere's no doubt about that.
But it is also a beautifullegacy for you within the
industry, and of course, that'sgoing to ruffle some feathers
that's what we do.

Speaker 2 (30:29):
I know I can remember before because at one time we
were based in Melbourne and I'donly had Moving Made Easygoing
for six months and I said toBrett, oh, why don't we make a
lifestyle change and we'll moveto the Sunshine Coast and we'll
put our brand there?
Because I was travelling hereregularly and I just thought
there's no one on the SunshineCoast doing what I'm doing.
So I contacted a localcontractor who mum and dad had a

(30:52):
relationship for like 20-oddyears.
So lots of money changed handsand at that time the dad sort of
semi-retired and the son was inthere.
So I organised a meeting, yep,and we were sitting and chatting
and he pretty much leanedacross the desk at me and just
said, kim, don't come to theSunshine.

Speaker 1 (31:10):
Coast.

Speaker 2 (31:11):
We don't want you here.
We don't need you here.
We own the Sunshine Coast.
And I went, oh, okay.
I got back in the car andGeorgia looked at me because she
was about to start high schooland she said oh, mummy, you look
a bit pale, are you okay?
I said, oh, I didn't.
She said oh, I didn't.
She said I had the meeting gobecause she's pretty happy.
Yeah, she's so brave, I loveher.
And I said, oh, I didn't reallyquite go how I expected.

(31:31):
But I said you know what G?
I said I'm going to get in mybig pink and black B double.
I'm going to head up every roadI can and I'm going to stick in
my own lane and I'm not goingto be worrying or concerning
about anyone else.
I don't have a contractor rightnow to work on the Sunshine
Coast, but I tell you what I'mgoing to get one.
And I did because I contactedsomeone I'd known for 30 years

(31:53):
within my industry, told him myplans and at that point in time
I was connecting with Stockland.

Speaker 1 (31:58):
Yes, you know, I got that partnership and
collaboration.

Speaker 2 (32:02):
And the things that I've gone on to do from that was
amazing.
But it's tough.
Like we all say, it's not rosesand sunshine every day.
And look at one point when Iwas trademarking my business, I
got down to $16 in my bankaccount.

Speaker 1 (32:15):
Yeah, you had a real battle there, kim, I know that.

Speaker 2 (32:18):
Two years it nearly broke me, I'll be honest.
But I just knew and believed inmyself.
And I had big companies withinmy industry ringing me saying
you'll never get thistrademarking across the line.
We won't let you.
Yeah, you can't have it.

Speaker 1 (32:33):
I did it.
Yeah, what did I heard um abeautiful saying recently.
Did you hear this?
It was that the?
Um, let me try and get it thatthe rear view mirror is smaller
than the uh the front.
Well, you know what I mean thewindscreen is larger than the
front.
Well, you know what I mean thewindscreen is larger than the
rearview mirror because you'regoing that way, and I think you
know you said about staying inyour lane, and that is so

(32:54):
important, kim.
There's so much noise out there.
Ultimately, I think it's justabout just being a bloody good
human being, being good at yourjob, striving to be better every
day, and I think that's whywe've just always had this sort
of soul sister connection, andthat speaks so much volumes, you
know, more than words, becausewe have such a shared passion
for what we do.

(33:14):
So I just want to go back, andit makes me a bit emotional
thinking, which is reallyspecial, because I think about
when you got back in the carwith G and you know you both
have an amazing relationship, asdo I with my mum.
You know my mum is a veryfierce woman and I tell you, if
I told you the stories, that shehas things she's had to

(33:34):
overcome as a woman.
But you know, it's in thatmoment, kim, when you got in the
car, that you know that thatwas life-changing.
That could have gone one of twoways and I think you know, like
you, honoring that strength.
But what was that within youthat went?

Speaker 2 (33:48):
no, f-u-c-k-m, let's do it uh, yeah, and you have
your little pity party for therefor a while, as I said, but
don't live there yeah, I justthe, the passion I had for the
industry and to know there was abetter way.
I'd already been doing it inMelbourne and other states
because my company's nationalthe smile or the look on

(34:10):
people's faces when they've goneto work or gone on holidays and
come home and their home is allset up or their office is set
up how we planned it and what wetalked about, and then being
able to execute that Moneydoesn't get me out of bed in the
morning and, look, we needmoney because we're in business.
We've got to make money.
That's right, but that doesn'tdrive me to do what I do.

(34:32):
So there's just somethingwithin you, from how you're
raised, I think, from your rolemodels and mentors, but then the
journey on life that you go onand the people you surround
yourself with, the like-mindedpeople that believe in you and
lift you up and inspire you.
Like I said, if sometimes youmight have a flick through and

(34:52):
there's Amy's smile.
And like it lights up our worldlike the biggest sunflower
you've ever seen.
Thanks, kim, it's not pink, butit's yellow.

Speaker 1 (34:59):
It's nice and bright.
Hey, if we could do a pinksunflower right.

Speaker 2 (35:03):
Well, we have a pink thing.

Speaker 1 (35:04):
I know I saw a pink rose yesterday.
As my gran would say, stop andsmell the roses I had a smell of
, it took a photo.
Look, there is certainly nodoubt that you and I would never
begrudge getting up on a Mondaymorning for work.
In fact, I would say, you know,we don't even use the word work
do we Like?

(35:31):
Our careers are our passion andI think sometimes you know we,
you know we are really centredby, you know very much those
that are around us, and beingreminded of that, let's, let's
just delve into a couple of morequick questions about the
industry, before we get to knowyou a little bit more.
Who do you think should use amoving angel?
Kim.

Speaker 2 (35:45):
I actually believe most of the population should.

Speaker 1 (35:49):
It was a trick question.

Speaker 2 (35:51):
Definitely someone that's feeling overwhelmed,
stressed.
I see a lot of people.
They do have family around them, but they'll tend to utilise
family and friends, and thenthere can be that too much
emotional connection and theydon't get the right advice or
the right help that they need.

Speaker 1 (36:08):
Have you seen I bet you've seen a few arguments and
fights far out I was justthinking about that, you know,
tussling over prized possessionsand yep.

Speaker 2 (36:18):
Definitely.
Actually, three days ago I raninto a lady in the supermarket
who I helped move two years ago.
She'd been at home for 40 years.
She went into a lifestylecommunity, a vertical one, and
she'd just come up and give methe biggest hug.
She said, kim, I still thinkand talk about you every day,
how you changed my life with mymove.
And she said you know mydaughter because her daughter

(36:39):
was at the meeting when I mether wanted to control and do
everything, but I just told herto get out of here.
Basically, Kim's going to do it, she goes.
I'm still so grateful.
She said come around and have acup of tea.
Isn't that beautiful?
You know they're the thingswhen people say that and
sometimes when people introduceme or they're talking about me,
even my husband will say, oh,who is this woman?
And sometimes I think thatmyself.

(37:01):
Who is she?

Speaker 1 (37:02):
It's interesting how she's amazing.
Let me say, she is amazing.

Speaker 2 (37:10):
You, just you do what you do because you have
something within you, and Ithink often at times it would be
.
I wouldn't be serving the worldwell if I didn't do what I was
doing, because I've gotexperience, I've got knowledge,
but then the skills and all theother things that go with that,
to help people in one of themost stressful times in their
life.
You would know how great peoplefeel.
And look at the testimonies youget from people.

(37:30):
Yeah, absolutely, becauseyou're into the same.
We've all got people out therethat are driven by money, but
the person's paying for theservice.
So what can we do to help makethis the most magical experience
they've ever?

Speaker 1 (37:41):
had Correct.
That's exactly right.
It's so important.
It's funny, you say about yourbeautiful client inviting her
around.
We're just enjoying some bananabread from a lovely lady who
bought a property off me.
She dropped those off to theoffice and I think that's what
it's about.
It's about those lifelongfriendships, far over being
referral clients or anythinglike that.
You know we are so similarlyaligned with why we do what we

(38:05):
do.
Have you got any funny stories,some juicy, moving stories, kim
?
There's some in the book.
Give us a little taste.
I know that you could writeyour own book.
We often say here that we wouldhave a book about real estate
far out.
If I told you some of thethings, I've got an appraisal
this afternoon where they've gota 130 kilokilo pig that lives

(38:27):
in the house, so that'll be aninteresting one.

Speaker 2 (38:30):
Yeah, there's a few, and there's some in the book and
some aren't in there because, Ijust yeah, some things are more
for a catch-up with a cup oftea, or in that coat of silence,
or that champagne, yeah.
Never mention any names, ofcourse, maybe one is a lovely
lady I can remember and herhusband had passed a couple of
years earlier and they'd been intheir home for 30 years, so

(38:52):
it's not really a funny one,it's a very heart sort of felt
conversation.
And she had this nice box inher room and she said oh, kim,
I'd like you to look after thatfor me.
She said can you actually eventake it in your car?
It was just a local movie onthe sunny coast.
I said, yeah, yeah, that's fine, just pop it out there.
She said I don't feel liketaking it in my car.

(39:14):
And then the next day she saidshe was there and she was crying
and I just put my arm around it.
And she said, oh, actually inthat box that I just put my arm
around it and she said, oh,actually in that box, that's my
husband.
Oh, bless, he's ashes, oh.
And I said oh, that's.
She said, oh, I hope it doesn'tmake you feel eerie.
I said, oh no, I just actuallygot this lovely feeling that
he's on this journey with you.

Speaker 1 (39:35):
Yes.

Speaker 2 (39:36):
Not physically present.

Speaker 1 (39:37):
I said, that's fine take it.
And then like just littlethings like that.

Speaker 2 (39:47):
I think that once you form, you know you've got to
earn your trust and credibility.
People think it's given to you.
I know you don't and I thinkand she was a referral from
another friend of hers Thingslike that.
They really touch your heartand to me that's what life's all
about.
Sometimes they're just going onthis journey and they just want
someone to let them know it'sgoing to be okay and they're
going to get there.

Speaker 1 (40:04):
It's that trust bank, isn't it?
You know you need to constantlydeposit into it and I think
that's a really important thing.
You know you and I are bothavid referrers and you know
we've both been involved veryheavily in business networking
and you know we don't take itlightly when we pass on.
You know, refer somebodybecause you know, obviously we
know that's our reputation, butalso our clients mean the world

(40:27):
to us, that's for sure.

Speaker 2 (40:29):
Oh, you're so right, and I was just actually chatting
with a friend yesterday and shesaid, kim, what do you think
one of the biggest pivotal?
Moments in your like with theMoving Angel, and I said I
actually think when we relocatedto the Sunshine Coast, I
believe that's when the MovingAngel really found her wings to
fly, because I joined theSunshine Coast Business Women's

(40:50):
Network.
Within that there was amentoring program which you know
about.
Yeah, yeah, and the amazingpeople like just thinking
Michelle Evans, Kim McCosker,Michelle Faulkner and Claire I
can never pronounce her surname,Leigh Richow.
I mean the knowledge, wisdomand experience I learnt from

(41:11):
them.

Speaker 1 (41:11):
I definitely not doing I wouldn't be doing this
now, just giving of their timeand knowledge that is so
critical to what we have on theSunshine Coast.
I think that's, you know,something that you know is
really underestimated, and Ihave no doubt that there'd be
pockets of that elsewhere.
But there is just genuinely andof course you know, my time
working for the Chamber ofCommerce.

(41:32):
I was immersed in that and, Ibelieve, really passionate about
creating that kind ofenvironment and connectivity.
But there is just somethingmagic, isn't there, about that?

Speaker 2 (41:43):
Oh, definitely.
I mean, it's named theentrepreneurial capital of the
world, like, I mean, this iswhere I found my wings to fly
and, yes, I'm a national company.
And when we were relocatinghere, people said oh, why don't
you go to the Sunshine Coast,little sleepy hollow?
Now they're seeing what I'mdoing, I'll talk about it and
people, as you would know, theysay, oh, you're so lucky.
Yeah, but look, you make yourown luck.
You only get out of something inlife, what you put into it.

(42:05):
Timing definitely plays a part,of course, and sometimes we end
up at the team intersection Arewe going to go left?
Are we going to go right, anopportunity even to come on and
talk with you this morning, havethis chat last night, guest
speaking at Rotary.
Absolutely.
They're all opportunities toshare your knowledge with people
.
It's not out there becauseyou're selling.

Speaker 1 (42:24):
I don't sell anything to anybody.
I think it's just beingcourageous as well.
Kim, you know, like that'sexactly like you never hesitate
to put your hand up at anopportunity, which is amazing.
But there is so much in that,and I think that's a really
great key takeaway for listenersand viewers is that having that
courage to you know to stepinto it and have you, have you

(42:48):
always kind of had thatconfidence within yourself?
No, I'll be honest, I kind ofknew the answer there, but but I
wanted you to share thatbecause you do come, you do come
across and you are, I know youare confident, you're
self-assured, you're strong, butthat's certainly a journey of
time to get there, I'm assuming.

Speaker 2 (43:09):
Oh, definitely, as I touched on earlier, being
bullied at school, I had likepizza face acne.
I was quite a larger sort ofshape back then and I had the
glasses you know, the Cokebottle glasses Me too.
Yep, and the name calling washorrendous and I think there's
it just.
You know, now, as I'm in my 50s, I just let stuff go, and it's

(43:34):
not your parents' fault, like Isaid.

Speaker 1 (43:36):
Of course.

Speaker 2 (43:37):
We weren't taught to talk about it and asking for
help is a sign of strength, notweakness.
I think living that and thenalso some other challenges, I
really another turning point.
I mean I say the four bestthings.
Oh, I've done multiple amazingthings in my life, but the four
best things I've done in my lifetruly was meeting my wonderful
husband having our daughterwalking the Kokoda track with my

(43:58):
dad.
And this book now, because whenI met my husband I it was a
turning point how he loved me,for who I was and what I looked
like and everything.
And we all change and evolveover time.
But to help me have theself-belief in myself to be
brave and really live who Iwanted to be and be really

(44:19):
comfortable in my own skinbecause I love being me.
Everyone else is taken andmaybe it wasn't exactly him and
the timing.
There's circumstances, ofcourse, but that was a real
turning point and I remembergoing to a school reunion I
think we'd been married for 10years or something and running
into some of the school bulliesInteresting Walking in and you

(44:40):
know they'd all had a few drinks.
Oh gee, the ugly duckling.
She's become the swan.

Speaker 1 (44:45):
Wow, kim, that's revolting that you went through
that Wow.

Speaker 2 (44:49):
Yeah, and I don't talk about it a lot To me it's
negative, but I've lived andbreathed it and it helped me
come out and people look at meand say you're so confident?
Yeah, but I wasn't always thisperson.

Speaker 1 (45:00):
Look, I think you know, like we say, it's what you
go through to get to where youare, isn't it ultimately and I
think there is.
You know, we just spoke aboutit off air as well.
There is merit in truth andvulnerability as well, and you
know I would suggest that mostpeople on the planet have
battled or journeyed throughsomething and success doesn't.
I don't believe success comeseasy.

(45:20):
It comes with a lot of hardwork and life lessons.
Let's shift gear a little bit.
I would love you just to shareif there's any myth or
misconception about yourindustry that you would like to
share.

Speaker 2 (45:36):
Oh, I often mention about that.
My industry is not regulated,so a lot of people don't know
what that means, what that lookslike.
They just, yeah, chat usthrough that, kim.
Yeah, so things like just onone particular note, and I
mentioned it as a chapter in mybook like insurance, like if you
need to make sure that yourterms and conditions are right

(45:57):
when you're moving, because atruck's parked in your driveway,
say, they collect the spoutingor they hit, you know, the next
door's letterbox or they fallover or something like that, and
then there's all those issuesaround where you could be sued.
So you need to make sure thatthey've got insurance for their
vehicle, they've got publicliability and they're, you know,

(46:19):
a reputable remover company.
Do your research because, as weknow, with you know things now
and scams and stuff, people canput, you know testimonials up
and they're not even real.
That's right, so be reallycareful to tick your boxes.
And I'm here.
I want to be a voice for myindustry in a positive way, but
also happy to answer questions.
That's awesome.
Every day people call me andsay I'm moving.

(46:41):
They don't necessarily, or theycan't afford my service, or
it's not for them, sure, but Istill like to help people with
questions because that onelittle question like even I saw
my mum many years ago afterthere were other companies in
Wangaratta formed.
they would call up.
Mum would say, oh, good morningor good afternoon, we'll call
us and move some stuff.
Judy speaking, oh sorry, Imeant to ring someone else.

(47:05):
And Mum says, oh, who were youwanting to ring?
And she'd just get the numberout and said here's the number.
Yeah, that's beautiful and blowme down.
You know not long down thetrack, a family or friend, not
that, that's what you're lookingfor Of course.
But it's helping people?

Speaker 1 (47:17):
Absolutely.
I always think about that.
Where our office is based, itused to be a video store and a
photocopying service, and youknow people would come in and
say, oh, can I get a photocopy?
Or I thought it was a copycenter.
I said, of course, sit down,have a coffee, we'll do the
photocopying.
Or are you a coffee shop?
No, but here, take a coffee.
Look, I think you know that'sjust a shared ethos that we have

(47:46):
.
If you I find this questionhilarious for you but if, for
any reason, you weren't doingwhat you are doing in your
current role, what would you do?

Speaker 2 (47:50):
Publish more books.
Yeah, awesome, become a writer,and that is if even probably
two years ago.
I had said that, I would havebeen shocking myself.
Yeah, and there's a great quotefrom a friend of mine who's
also a published author.
She said, kim, it's not aboutthe book, it's about the person
you become after a publishedauthor.
And that's truly.
I truly believe that, and I'vegot two other books in mind.

Speaker 1 (48:13):
Any little insights or hot scoops.

Speaker 2 (48:17):
One I feel I'd love to talk about Miscarriage
because that's something we'veexperienced many times and a lot
of people don't know that andliving and breathing that and
what that looks like and how Icould help people around that.
Also, menopause, because I'vejust gone through that and
different things you can gaugeand it's not a one-size-fits-all
but, just those experiences inlife, and then also my husband

(48:39):
and I talk about relationshipsand how we could do a book about
it, because people look at usand say, oh, you're so lucky we
don't have that.
We're full of ups and downs.
Ups and downs in life.
I mean many things we've beenthrough.
I think it's about workingtogether, growing together.
Communication.
That's one thing I will saythat Brett's really good at and
I can, even though I'm good atmy role as the moving angel in

(49:02):
communication.
But sometimes in ourrelationship I'm not great, but
we're all not good at something.
Yeah, that's right, and healways gets me back on track, or
Georgia says to me oh mummy, bebrave.
Or, like you know, you needthose people to pull you back in
Absolutely.

Speaker 1 (49:15):
Or just tell you how it is, Rip the band-aid off
basically, oh look, I always sayI love Team Phillips, you are
incredible, the three of you areabsolutely incredible and that
is how you get to where you are.
I'm looking forward to yousharing with those books.
I think both topics often notspoken about, but very much you
know there is so much supportrequired for people going

(49:39):
through both, so that's veryexciting.
I'm sure that they are on thehorizon.
Please, no injuries to get towriting another book.
Can you please put some timeaside to do it?

Speaker 2 (49:51):
No, no more injuries.
The universe has a plan, likeit does for all of us, and then
I think it's just going on theirjourney.
Life is a journey, not adestination.
I see people, we need to slowdown more, have more patience in
this impatient world and, Ithink, just suck it all in and
really take time to smell theroses and enjoy the little
things, because life is soprecious, agreed and you can

(50:12):
never get time back.
You can make more money ifthat's your thing and whatever
success looks like for you.
But yeah, I just say every day,once people are gone, they're
gone.
That's right, absolutely.
So enjoy every minute with thepeople that you love and tell
them you love.
I just say every day, oncepeople are gone, they're gone,
that's right, absolutely soenjoy every minute with the
people that you love and tellthem you love them and say the
nice things, don't hold back.

Speaker 1 (50:30):
No, that's exactly right.
Well, I love you, kim.
I think you're amazing.
Thank you, I love you too.
Speaking about having a bit ofa break from work, what would be
your dream holiday destination?

Speaker 2 (50:45):
Where would Kim Phillips go to relax?
We love to travel.
Yes, you know I went to SouthAfrica last year the world
cruise.

Speaker 1 (50:51):
I love cruising.

Speaker 2 (50:52):
And actually Georgia just bought me a cover for my
suitcase and it says a girl wholoves to go cruising.
So that's definitely.
We've actually got a dreamboard at home.
Yeah, great, and we've justdone it and you know when things
are going through the ups anddowns we look at that.
That's what we're driving for,because we love to travel.
Travel opens up so manyexperiences that you don't get,

(51:14):
sometimes when you're just goingyou know the everyday sort of
life thing.

Speaker 1 (51:16):
So definitely A world cruise.
I've been following on TikTok.
There's a world cruise at themoment.
It's something like 300 days,and it was quite funny actually.
I was just watching about, sortof halfway now, what they would
have, what they shouldn't havepacked or what they've
overpacked.
Shoes was a big one actually.
They said they didn't need asmany shoes, but that would be a

(51:36):
really cool thing.
I'd enjoy that myself too.
I guess getting to, you know,wake up and you're in a
different continent or differentarea, so that's a good one to
look forward to.
I, too, looked at my visionboard this morning as I was
getting ready.
That's evolved and changed overthe years, but definitely mine
had a suitcase and some me timeas well, so I'm with you on that

(51:57):
.
Tell me.
Look, I think you've alreadyalluded to it, but I always like
to ask you you know, what wasthe best day of your life so far
?

Speaker 2 (52:08):
oh, there's been many but choose one oh being born,
the world, yeah.
I love it good answer.
Uh, definitely meeting mywonderful husband Brett yeah,
he's been a game changer for me.
Where did you meet?
In America, did you?
Tell us about that that'sinteresting too.

(52:30):
Back then I had a couple ofrelationships and look, there's
two sides to every story thetruth, obviously, and I'm
nothing like the perfect personand learnt so much about
relationships now, but had acouple of rough ones and I have
mentioned before about thedomestic violence and all that
sort of stuff and it can bepretty scary.
But I was going to join thenunnery actually.

Speaker 1 (52:52):
There you go Wow.

Speaker 2 (52:54):
My mum doesn't even know that, probably.
No, no, I just said it in jest.

Speaker 1 (52:57):
Until now, yes.

Speaker 2 (52:59):
And then went off on a three-month trip around the
world, which was wonderful.
And then, just before one of myContiki tours, I met Brett
Amazing and I knew straight away.
I looked at him and even theperson sitting next to me I said
I see that guy there, I'm goingto marry him and I told this
story at our wedding and I'vetold it before and people look
at me and say, oh, she's crazy.

Speaker 1 (53:18):
But 28 years we just celebrated, incredible.

Speaker 2 (53:26):
I hadn't even spoken to him.
You just know, don't you?
I do.
Well, some people have anintuition.
Even my naturopath says to meevery time I go there.
She said, kim, you're reallylike within, like you just have
this aura and you're really intune.
And I do.
I meet people and my gut, mygut's so powerful, it says, oh
no, they're not a good person orI'm not not sure.
And Brett will say to mesometimes, how did you know?
You just get this feeling.
And sometimes people don'tpresent their true colors, but

(53:49):
I've gone on that my whole lifeand when I don't, I go.
Kim, you got feeling, you knew.

Speaker 1 (53:56):
I know I laughed too.
Yeah, it's funny, isn't it?
And I mean, you know this story.
But I had my wedding dress theweek before I met DB, which
sounds really psycho.
But, but, you know this story.
But I had my wedding dress theweek before I met DB, which
sounds really psycho.
But you know, you and I bothbelieve in manifesting and
everything as well.
But, yeah, your intuition, Ithink that's, yeah, so vital

(54:19):
when you finish a day, a big dayof moving.
You know, I can imagine that.
You know that it's not oftenglamorous, I can imagine, but
you're not wearing those pinkheels when you're doing a move.

Speaker 2 (54:25):
No, these are definitely not the project
manager's shoes.

Speaker 1 (54:30):
But they are gorgeous .
Just for you yes, For thosethat are listening we do record
our podcast as well, so you willget to see the shoes.
What would be your favouritemeal and drink?
Oh, I love.

Speaker 2 (54:41):
Mexican food Same.
I love my earl grey.
I I a lot of people know me usedto enjoy a wine and I I just I
don't, I don't have why muchanymore I think, after going on
a different health journey fromseptember last year and seeing a
naturopath, yeah, and workingout whether you overeat or under
eat, there's still a badrelationship with food.

(55:02):
So I wasn't having enoughprotein, uh.
But now I don't feel 20 again.
But I'll tell you what I'mfeeling a lot better than I was
overeat or undereat.
There's still a badrelationship with food.
So I wasn't having enoughprotein, but now I don't feel 20
again.
But I tell you what I'm feelinga lot better than I was.
I had adrenaline fatigue, yep.
Now probably a nice little ginand sparkling water with a dash
of lime or vodka, but I don'treally get into the wines these
days.
I'm a little celebration-y butlove my tea.

(55:24):
I've become a real tea.
I still like coffee too.
I don't know.
I just was spending a lot oftime with people drinking tea.

Speaker 1 (55:31):
It's a comfort, isn't it?
It's interesting because my mumalways starts her day with two
Earl Grey cups of tea.
In fact, I don't speak to herbefore she has two, kim, she
says I'll have one, I'll haveanother one.
It's funny, isn't it?
She brings when she visits fromTasmania.
She brings a little pouch ofEarl Grey tea bags and my
husband's the same PG tips.
You know he'll start and endthe day with that as well.

(55:53):
Being English, and yeah, it'sthat I think there's that warm
space in your heart.
I think there's something withtea.
I mean, you've just enjoyed anEarl Grey in a little teapot and
there's something about that,and I guess it's a ceremonial
ritual, something like that aswell.
But yeah, it's like well,people don't.
They say it's a hug in a mug orsomething like that.

Speaker 2 (56:15):
Not quite as good as a hug, but it definitely warms
your soul and it's good for thesoul.

Speaker 1 (56:19):
Now Mexican.
What would be what you wouldorder if you were going to a
Mexican restaurant?

Speaker 2 (56:24):
Actually, I don't eat Mexican out because I feel
Because you do it so good?
Well, not so much me, brett andGeorgia are really good at it,
so normally we used to do allthe wraps and all that sort of
thing.
But now we've got like ourloaded nachos, nice.
So put a bit of spinach in andthen some corn chips Nice, and

(56:44):
then usually pork or turkeymince, and don't do tomatoes
anymore.
A little bit of salsa, sprinklea little bit of cheese over the
top.
Happy days, pretty basic.
Sounds a bit boring.
No, it's not boring my Daniel.

Speaker 1 (56:59):
His favourite food is Mexican.
We like a little bit of radishadded.
If you haven't tried that yet,it just gives it a little zing.
So I do radish, feta andcoriander, just for a really
nice.
Just kind of moves away fromthat sort of Tex-Mex.
Yeah, well, there you go.
We've shared our little Mexicantreats.
Kim, we have spoken for nearlyan hour.

(57:20):
We could speak for hours andhours more, I have no doubt.
But to close our catch-up today, I'd love you to share your
favorite quote, or saying justone yeah, gee, this is.

Speaker 2 (57:34):
this is a tough one for me because I have a lot, I
have so many, but I think if itsounds too good to be true, it
usually is, and that's with anyindustry, anything in life, and
do your research.

Speaker 1 (57:48):
Yeah, absolutely.
That's amazing and so pertinentto your industry.
Well, kim, what a beautifulcatch up.
As I said at the start, I'm sohonoured to know you.
I'm so grateful you said yes tocoming on board and flying up
to be our special guest.
You have so much to offer theworld, not just in your industry

(58:10):
but by who you are.
I can't thank you enough and Ihope one day you'll be a guest
again.

Speaker 2 (58:15):
Thank you so much.
This has been a lovelyconversation and, as we say, we
never meet anyone by chance.
It's always for a reason, andyou're such a big part of my
world and love you so much and Ilove our connection with Pink.

Speaker 1 (58:27):
Yes, we love our Pink and Kim.
How can people get in contactwith you?
If they want to know more, bookyou or buy your book.

Speaker 2 (58:34):
Oh, great Books are for sale on our website.
Yeah, wwwmovingmadeeasynetau.
And yeah, give me a call, Loveto have a chat and see how I can
help.
We've got socials, obviouslyFacebook, LinkedIn, Instagram.

Speaker 1 (58:49):
Yes, you're all over it.
All right, my darling.
Thank you so much.
You've been a star.
Thank you for listening to thisepisode of Beyond the Signboard
.
We trust you enjoyed it as muchas we enjoyed making it for you
.
If there are any topics youwant covered in the future, make
sure you reach out and let usknow.
Also, feedback and suggestionsare appreciated almost as much

(59:10):
as likes, shares and downloads.