June 25, 2024 • 45 mins
When life throws curveballs, some stand out as exemplars of resilience and positivity—Anne Barnett of Coast Smoke Alarms is one such figure, a beacon of dedication and can-do spirit. Her story unfolds in our latest episode, revealing how she rose from a 13-year-old working to support her family during her father's illness, to a revered Sales and Account Director. Anne's journey is not just about career growth; it's about the power of unity and an unwavering work ethic that has seen her through secretarial roles, driving school entrepreneurship, and back to the corporate world.
Delving into the world of fire safety, Anne sheds light on the lifesaving significance of smoke alarm legislation and the impact it has on the safety of homes and families. As she guides us through the nuances of smoke alarm compliance and troubleshooting, we gain a deeper understanding of the importance of specialist knowledge in this field. The conversation also takes a heartfelt turn, as Anne shares her aspirations to volunteer and give back to the community, highlighting a personal commitment that goes far beyond her professional endeavors.
Wrapping up, we’re reminded of life’s simpler joys and the milestones that define us. Anne opens up about her dream holiday destinations, her invigorating routine of cold plunges, and the emotional journey of raising a family and facing an empty nest. It’s a story that comes full circle with her powerful family motto, instilling the belief that any obstacle can be overcome with determination and a positive mindset. Join us on this inspiring and enlightening journey with a woman whose life and career are as impactful as the smoke alarms she champions.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:02):
Welcome to Beyond the Signboard, where you get the
opportunity to learn all thereis to know about your real
estate journey fromprofessionals who are passionate
about property.
I'm Amy Bennett, your host, andI look forward to providing you
with education, inspiration anda behind the scenes look at the
world of real estate.
Well, good morning.
(00:28):
I am delighted this morning tobe joined by the amazing Anne
Barnett.
Hi, hello.
She is the newly appointedSales and Account Director at
Coast Smoke Alarms.
Welcome to the podcast, thankyou.
It's lovely to be here.
We are so excited, aren't we?
We just said off air that wejust love spending time together
, bouncing off each other'senergy and having a great catch
(00:50):
up.
We do we do, building everythingup between us.
It's amazing.
Yeah, so new role with CoastSmoke Alarms, but you've been
part of the team for a while now.
Speaker 2 (00:59):
I have.
I've been there for three yearsnow with this wonderful team,
such a lovely company.
Terry and Catherine are amazingto work with and the whole team
.
We've got, as you know, anamazing admin team.
We're all there, we worktogether as a team.
We've got the ops team who areout on the road.
So, yeah, it's been threewonderful years.
Speaker 1 (01:19):
It's awesome and you know I always have such a
positive experience with yourteam, especially your
technicians that are out on theroad, often in the humidity and
you know trying conditions andgosh, even going past.
In previous roles, when I usedto man our front counter at
McGrath, I would always have allthe keys ready for your team.
(01:39):
Yes, you did Always a positiveexperience.
So, look, we will delve intohow everything works at Coast
Smoke Alarms.
It's going to be a really goodeducation session for people
with regards to the importanceof smoke alarm compliance
Absolutely.
We've obviously had a lot oflegislation changes in
Queensland.
Lots more to come and I thinkthat's probably one of the
(02:02):
biggest misconceptions that I'vecertainly had in both my
property management and salesroles is just yeah, so we'll get
into that, but before we do, Iwould love for you to share your
career journey and even, youknow, life journey and how
you've ended up here on thebeautiful Sunshine Coast.
Speaker 2 (02:21):
Yeah, absolutely so.
My career journey started early, so I was 13 years old when I
started work.
Wow, yeah.
Speaker 1 (02:31):
Is that legal?
Speaker 2 (02:32):
Wow, Not sure, but it was a sad story really.
My dad fell sick.
I know Multiple sclerosis when Iwas 13 years old and we had to
basically sell everything.
So it's a case of right.
We got together as a family andwe said we're going to work
together.
We will stay positivethroughout all of this.
Yes, and back then they'd onlygiven my dad five years to do it
(02:55):
.
So I went to work in anoff-licence grocery store and
honestly, had a ball Amazing.
And, yeah, we worked there.
And then, when I was 18 yearsold, I moved on to being a
secretary, soon escalated up tobeing an executive assistant.
Speaker 1 (03:10):
Awesome, this is back in the UK.
I'm assuming it is all back inthe UK.
Speaker 2 (03:14):
Yes, that's right.
So then I had a team of all thesecretaries in the company that
I looked after, and then Iprogressed on to being a project
manager.
I did loads of exams and wentinto change management.
There you go, I think.
As you know me, I love to helppeople, yes, and helping
different departments and thepeople in that department going
(03:35):
through massive amounts ofchange.
I could see myself workingthere and I just excelled at it.
I loved it.
So do you embrace change.
Speaker 1 (03:43):
I do have you always.
Speaker 2 (03:45):
I don't think I did at the very beginning when I was
younger.
Yeah, you know when you'regrowing up and you're going
through school and thechallenges that you get at
school.
But I think, through my dadwhen he fell sick, massive
change in our life.
Speaker 1 (03:58):
Of course.
Speaker 2 (03:59):
And we yeah, we said we've got two ways to deal with
this and we're going to dealwith it the best way.
Speaker 1 (04:04):
And that was united as a family.
Speaker 2 (04:06):
United as a family.
Yeah amazing.
Speaker 1 (04:08):
You have such a beautiful connection with your
family.
You had many more years withyour dad, didn't?
Speaker 2 (04:13):
you, I did.
I mean, they gave him fiveyears to live when I was 13
years old.
Speaker 1 (04:17):
Yeah.
Speaker 2 (04:18):
And he died four years ago.
Speaker 1 (04:19):
Yeah, it's incredible , isn't it?
Speaker 2 (04:21):
staying positive, the powers of positivity and just
working together.
Speaker 1 (04:26):
Amazing, laughing all the time.
Yes, seeing the good ineverything, yeah it really works
look, it's an interestingconcept, isn't it?
because the ultimate truth is weare, all you know, going to
pass away, and I think it's a.
It's an interesting thing withwestern culture that we really,
you know, we fear death or we,you know, you know, don't
believe that it's coming.
But I think it's a reallyinteresting thing to think about
(04:47):
with your dad that you know hehad that timeline and obviously
determination to break through,and I'm assuming now there's
been a lot more progression, hasthere with multiple sclerosis,
huge amounts, huge amounts, itreally is.
Speaker 2 (05:01):
People live long happy lives now, et cetera.
Yeah, yeah, it really has comeon.
Speaker 1 (05:06):
Yeah, amazing.
Look.
I admire your work ethic from ayoung age.
Were you working and still atschool, or you had to give even
more?
Speaker 2 (05:15):
Absolutely absolutely it was.
I was working, I think, threenights in the week all day,
saturday, sunday lunchtime andSunday nighttime.
Speaker 1 (05:22):
Yeah, amazing, such a credit.
So, with change management andproject management is an
interesting field.
I kind of have that in aprevious role myself, and what I
was really always intrigued washow clear it was that people
really did struggle with change.
Speaker 2 (05:39):
Absolutely they did.
It was one of.
I absolutely loved the rolethat I did because you're right,
when in companies sometimes thestaff they don't get time to
take on the change.
They've been doing somethingthey've been doing for the same
five years and all of a suddenit's changed and they need help.
Totally, yeah, and you know torealise that and the company I
(06:00):
worked with to realise theyneeded a whole team to help them
.
Speaker 1 (06:04):
Yeah, absolutely, it's just amazing, and I think
as well, in change management,what I've kind of identified as
well is that a lot of peoplehaven't had their voice heard,
you know.
So a management decision ismade at an upper level and it's
not sort of passed downcorrectly.
So, yeah, look, it'sinteresting that that would be,
you know, the start of yourjourney.
I think we also saw, didn't we?
(06:25):
Over the last few years,certainly with COVID, you know,
how much change affected peopleand that disruption, you know,
really, really was a lot for alot of people to navigate.
Speaker 2 (06:36):
And it still is Absolutely.
There's a lot of people outthere still suffering.
Speaker 1 (06:39):
Yeah.
Speaker 2 (06:41):
It suddenly came upon us.
There was no time to thinkabout it.
So yeah, we need to helpeverybody.
Speaker 1 (06:46):
Yeah, and you just mentioned to me off air that you
had your first Christmas backin the UK.
We did.
Speaker 2 (06:52):
We did.
We just went back and we werewith the whole family, the kids,
it was absolutely wonderful.
Speaker 1 (06:59):
Amazing.
Speaker 2 (06:59):
And I love being in the cold.
Speaker 1 (07:01):
Oh, it was a bit cold this morning here and I thought
, oh, I always hope for winterand then, when it comes here,
did you have a white Christmas?
Speaker 2 (07:09):
We the day before we arrived, they'd had snow.
Okay, so when we arrived, mostof it had gone, but our family
had built a snowman.
Beautiful Because my youngesthad never seen snow.
Speaker 1 (07:21):
Yeah, he's an Aussie, isn't he?
He's an Aussie.
Chris had never seen snow.
Yeah, he's an Aussie, isn't he?
He's an Aussie, he was bornhere.
Yeah amazing.
Speaker 2 (07:25):
So when we got there, my brother bless him went
straight around the corner, gotthe snow from the snowman came
out and just dropped it all downhis back.
Speaker 1 (07:32):
Oh, how magic is that .
Speaker 2 (07:34):
Honestly, His introduction to it.
Speaker 1 (07:38):
Oh look it's.
Yeah, family is so importantand I know we will talk a little
bit later about that, but Iknow that that's probably where
you found your role in Coast.
Smoke Alarms really is a familyrun and the team really are a
family, aren't they?
Speaker 2 (07:53):
Absolutely.
We work together as a team.
We really do.
We stick together, we help eachother.
You know, when someone'soverwhelmed or something or a
little bit's going on, we allpull in together, we help out.
It really is a family runbusiness.
Speaker 1 (08:06):
It's beautiful, so magic.
So we have.
We've gone from projectmanagement and change management
.
So you progressed your career,I would suggest at a rapid rate
probably.
Then yes, and where to fromthere?
Speaker 2 (08:21):
So I actually met my husband and I had my children,
yes, and so I left the corporatefield and I set up my own
business being a drivinginstructor.
Speaker 1 (08:30):
That's amazing, Gosh.
You would have the patience ofa saint.
Speaker 2 (08:33):
I love that it was my husband who basically suggested
it.
He was sat on the toilet oneday reading the paper, when the
best visions come from.
Speaker 1 (08:42):
The best visions absolutely.
Speaker 2 (08:47):
And we were talking about what I should do and he
was talking to me, you know, andlooking around and saying you
know, what do you like doing?
Speaker 1 (08:51):
Who are?
Speaker 2 (08:51):
you inside, you know what makes you get up in the
morning, and it's all abouthelping people.
Speaker 1 (08:56):
Absolutely, and he was.
Speaker 2 (08:57):
He was on the toilet reading and he saw this.
Speaker 1 (08:59):
I love that you're reading the paper.
What a vision isn't it.
Long before mobile phones Long.
I think there's some statisticabout the amount of people that
take their phones to the toilet.
I know, I love that.
That was a newspaper.
It was.
Speaker 2 (09:12):
It was yes.
Speaker 1 (09:13):
So how long did you do that?
18 years Wow, anne that'sincredible, I had no idea.
Yes, amazing.
Speaker 2 (09:19):
I did and I loved every bit of it because, again,
you know you have these childrenwho need help to go through a
big change in their life.
Yeah, and I just loved it.
Speaker 1 (09:29):
So that was here on the Sunshine Coast.
Speaker 2 (09:31):
It was partly in the UK, yes, and then, when I
arrived here, I did it here aswell.
Speaker 1 (09:35):
Yeah, amazing.
And what was the process ofsomebody obtaining their licence
in the UK versus here?
I just had to do somecertification here, Okay, yep
here.
Speaker 2 (09:45):
I just had to do some certification here and the
skills that I had from the UKtransferred over here.
Perfect, and then I worked fora company and then, literally
within a year, they could see myskills and I ended up teaching
people who wanted to be driving.
Speaker 1 (09:55):
Oh, that's awesome.
Oh, that's so good.
Any hairy stories from thosetimes?
Speaker 2 (10:01):
Oh, hairy stories.
There was one guy I wasteaching to be a driving
instructor and you know, we said, right at the next road, turn
left.
And he was focused on goingstraight.
Yes, and he did the worst thing.
Yes, suddenly realised he hadto turn left and instead of when
you make a mistake like this indriving, you continue straight
on yes, you find somewhere sayto turn around and he didn't.
(10:21):
He just swung it around aroundthe corner.
Speaker 1 (10:23):
I had to grab the steering wheel, hit the brakes
we had to bring it in, so thatwasn't a student, that was an
instructor as an instructor.
That's terrifying.
It was it was so.
Speaker 2 (10:33):
It just goes to show you know, go with an instructor
when you learn to drive who hashad all that training yeah
that's where he learned.
You learn actually by yourmistakes yeah, I couldn't agree.
Yeah, and I can never imaginehim doing that and telling his
students.
You know, yeah, you suddenly goyou go past it, you turn around
, wear it safe and come back.
Speaker 1 (10:51):
Yeah, that takes me back.
I got my license, I applied forit the day I could and I
remember I came up to a reallyhigh hill in Caloundra and there
was four zebra crossings, so Imean very complex.
Obviously, that's why they testyou.
Anyway, I looked to the left,looked to the right, went ahead
and then here came somebody on amobility scooter zooming down.
(11:11):
So I was stopped in the middleof the intersection and then the
person let me go.
And it's funny, isn't it?
Because I thought, oh, I'velost the opportunity, I've
failed.
So I just potted along.
Anyway, the instructor saidlook, you know, that's something
you'll learn, that peripheralvision.
And yeah, so I surprised myfamily by getting it the first
time.
(11:31):
Oh, well done, well done.
Never, never, wanted to not bea high achiever, absolutely,
yeah, wow.
So what was the decision?
To move out of that industry?
Speaker 2 (11:42):
When my children were in high school and I just
basically wanted to do somethingmore.
I'd always had a feeling forsales and actually running my
own business that I basicallymoved into sales.
So it was when the kids were athigh school, able to get
themselves to school and back.
I was no longer needed duringthe day and so, yeah, so I went
(12:02):
back into the sort of thecorporate field.
Speaker 1 (12:04):
Amazing.
So did you teach your boys todrive?
I did, yes, I know, was it easy.
Speaker 2 (12:11):
It was because I made the rule that when I got in the
car with them, I wasn't theirmother.
Okay, I love it, I was theirinstructor.
Speaker 1 (12:17):
I love it.
I love it, yes, I know.
Speaker 2 (12:20):
So we had that understanding, yeah All good.
Speaker 1 (12:23):
Oh, that's amazing.
Yeah, my mum refused to take me.
Her beautiful partner took mebecause, yeah, we have an
ability to be able to escalatevery quickly.
Yeah, but no, I'm alwayscurious with that, with you know
what you do in your work andthen transferring that to your
home life.
Speaker 2 (12:41):
To your own family.
Yeah, yeah.
Speaker 1 (12:43):
So with the team at Coast.
I believe you had a connectionwith Catherine and Terry, is
that right?
Speaker 2 (12:49):
I did so.
My youngest one is on the sameyear level as their eldest,
Caitlin.
Speaker 1 (12:54):
Yeah, amazing.
Speaker 2 (12:55):
Yeah, so we had met at school and the children had
met playing in the area that welived and so, yeah, I'd got to
know Catherine gosh a yearbefore.
Speaker 1 (13:05):
I even went to work with her.
Yeah, I'm sure that she wasrelentlessly pursuing you to
join part of the team she did inthe first year, but I was very
happy where I was yeah, and thenat Go Transit which is okay.
Speaker 2 (13:17):
Yes, I was in the sales and advertising there.
You know the big billboards.
Speaker 1 (13:21):
Oh Stickers on the bus.
Speaker 2 (13:22):
Oh the bus stickers yeah, so I was very happy there.
But then COVID came along and Iwas made redundant.
Okay, as with virtually halfthe company there.
You know an advertisingindustry, the first thing, that
goes out of people's sort ofbudget.
When tough times are, there isadvertising Correct yeah, so
yeah, so that was unfortunate,but obviously you know one door
(13:44):
closes the window's open.
Yeah and yeah went to Catherine.
I was walking actually with adog and bumped into her and it
was like, hey, how are you, areyou sure you don't want to come
and work with this?
And I went actually.
Speaker 1 (13:56):
It's amazing, isn't it?
Yeah, and look, I love thatabout the Sunshine Coast.
I know you know, coming backafter having a corporate career
that was literally my trajectory, with my career as well was you
know basically who knew who Iwas and being able to refer you
to businesses.
So certainly COVID had nonegative impact on the smoke
(14:17):
alarm business.
In fact, you just continuedthrough on that whole period.
We did, yeah absolutely.
Speaker 2 (14:24):
So, yeah, I mean, as you know, our industry is saving
lives.
You can't suddenly stop savinglives and looking after people.
Obviously something like COVIDis yeah.
Speaker 1 (14:34):
Well, look, before we get into the business, I know
Catherine has diligentlyprepared you a little bit of an
overview, so it'd be remiss ofus not to share this prepared
information about theirincredible business.
So I'll hand it over to you.
Speaker 2 (14:48):
Excellent.
So Co-Smoke Alarms.
We are a local family ownedbusiness that is based in
Maroochydore.
They have been operating asCo-Smoke Alarms for four years,
but the business was actuallyestablished in 2011, so it's
been running for a long time.
We offer a variety of smokealarm services to the homeowners
(15:09):
, home sellers which isobviously where I met you, amy
and landlords and the propertymanagement side as well.
One thing that we prideourselves in is that, basically,
we deliver excellent customerservice and we are absolutely
committed to keeping the peoplesafer from the obviously the
devastating effects that firecan have.
Yeah, absolutely so, yeah.
(15:30):
So you know we're here to helpeverybody, not just the real
estate side of it, in theproperty management side, but
for every homeowner as well.
Speaker 1 (15:39):
Yeah, absolutely, and look it's.
You know, we'll obviously touchon the importance of smoke
alarms.
I know, certainly, you know, myfamily business was lost in an
arson attack, unfortunately, oh,unfortunately, yeah, when I was
a child and I went throughbushfires and so I have a real,
actually a personal, not a fear.
(15:59):
But definitely, you know, firesafety is really important to me
having been through thosethings, yeah.
And then of course,unfortunately, I know here in
Queensland probably the realcatalyst for this change was in
Slacks Creek a number of yearsago.
There was a devastating loss ofa large family without smoke
alarms.
That's right, absolutely.
Speaker 2 (16:20):
From what we understand, they'd taken out the
battery and just forgot toreplace it, and so, yes, I think
it was like nine out of the 11family died.
Speaker 1 (16:30):
It's just so hard to comprehend, isn't it?
And I think probably theimportance and I guess the
reason we're chatting about ittoday.
It's just so hard to comprehend, isn't it?
And I think probably theimportance you know, and I guess
the reason we're chatting aboutit today is, you know, from a
landlord perspective as well.
You know, recently, anotherdevastating loss I believe it
was on, was it on Russell Island?
Speaker 2 (16:46):
Russell Island that's right.
Speaker 1 (16:47):
Yeah, five family members.
That was not compliant.
Smoke alarms.
Speaker 2 (16:52):
Non-compliant smoke alarms.
And, yes, the dad and theirfive children perished I know
devastating.
Speaker 1 (16:58):
I know that would have just absolutely rippled
through your industry, thatheartbreak and devastation, and
I guess you know on a positiveside is that how many people
you've saved from that withsmoke alarms.
Speaker 2 (17:09):
Absolutely.
Having the new interconnectedphotoelectric smoke alarms gives
you those vital seconds,absolutely they start off
earlier to get you away, to getyou out.
Speaker 1 (17:20):
Yeah, so let's chat about them, because I do enjoy
your infomercial on smoke alarms.
But, yeah, chat about theimportance.
And then I guess, yeah, we canchat through legislation and
what's required, but ultimatelyyou know where are we at here?
This is obviously in Queensland.
But what is minimum standards?
Speaker 2 (17:42):
So the minimum standards.
If you are selling or rentingyour property, or even a new
home that's being built, youneed to have smoke alarms in
your bedrooms, as well as thehallways that connect the
bedrooms.
Speaker 1 (17:53):
Yes, they need to be interconnected, yeah, which
means they all go off at thesame time.
Speaker 2 (17:58):
That's right, so if one goes off, say in one bedroom
, everybody gets woken up.
Everyone in the hallways andthe bedrooms.
They're there, they're loud.
Speaker 1 (18:08):
Across both levels as well of the property, on every
level of the property.
Speaker 2 (18:12):
absolutely so, even if you had a three-stair one on
every level, you need to have asmoke alarm.
Yeah, absolutely To give youthose vital seconds of waking
you up, happening in the nightand to get you outside.
Speaker 1 (18:23):
Absolutely, and would you suggest, would most fires
occur at night, or is that justa higher risk because people are
asleep, the higher risk isbecause you're asleep.
Yeah, of course, absolutely.
Speaker 2 (18:38):
So, it's waking you up, I mean you know what it's
like when you're asleep andyou've suddenly woken up.
You have to get yourself going.
Speaker 1 (18:41):
Yeah, that's exactly right, and I think you know you
fear in that moment, wouldn'tyou think it's a dream or
something like that as well?
So and then you know, heavenforbid with kids and things like
that that inability to be ableto, you know, know what to do.
I mean, I remember growing up Idon't even know if it's a thing
anymore the stop, drop and roll.
Would that have been somethingthat you had in the UK?
It was yeah absolutely yeah, youused to touch the wall, touch
(19:03):
the wall, touch the handle ofthe door.
Speaker 2 (19:04):
Yes, yeah, correct.
See if it's hot with the backof your hand.
Speaker 1 (19:17):
And if it is, you know you've got to fire outside.
Yeah well, that just took meback to firefighters visiting at
school.
But you are right, it's just sovital the timing.
It just happens so quickly,doesn't it?
Yeah, once it happens.
I mean, when we lost our familybusiness, there was obviously
no smoke alarms.
It was a decoy for an armedrobbery, unfortunately.
So in that small local town,all of the firefighters went to
(19:40):
that area.
Yeah, but obviously devastatingfor our family.
But I know, you know, from themoment that basically people
were alerted, you know thebusiness had perished completely
and the devastation of that.
And you know, we see it, don'twe with bushfires as well?
Speaker 2 (19:53):
Yeah.
Speaker 1 (19:54):
Absolutely so incredible work to be able to be
making a difference, and Iguess you know what I really
love about the company andthat's why we have such a strong
alignment is the integrity, youknow, and the importance of the
quality of products.
Speaker 2 (20:09):
Absolutely.
There are lots of smoke alarmsout there and there's more
coming on to the retail side ofit every day.
If there's one thing we canplease stress to everybody is do
you know what?
Go for quality over?
You know something that's acheaper?
Speaker 1 (20:25):
price yeah, absolutely.
Speaker 2 (20:27):
You will pay for it if you go for the cheaper alarms
because, you know, and I'mtalking about the real cheap
ones- that you get Nothing thatyou'd sell Nothing.
Speaker 1 (20:34):
that we'd sell.
I know, you know and I'mtalking about the real tuples
that you get Nothing that you'dsell, nothing that we'd sell.
Speaker 2 (20:37):
I know I know what it is, is with the humidity
especially here in Queenslandthey don't cope, these tuple
ones, and they false alarm.
Yes, yes, and so you knowyou're fast asleep at 2 am in
the morning and when thetemperature dips they false
alarm.
Speaker 1 (20:52):
Yes.
Speaker 2 (20:52):
And then you have to run around and once you've woken
up at that, it takes a longtime to get back to sleep and we
all know it's torture,absolutely.
To not get your sleep at nighttime is torture.
So go for a good quality brandsmoke alarm.
The one that we recommend isthe Caviar smoke alarm.
Yeah it's.
You know it's very well builtfrom Denmark and they're all
(21:13):
tested.
They cope very well with thehigh humidity here.
Yeah, that's great Very fewfalse alarms.
Speaker 1 (21:19):
Being a Dane, I'm a big fan of the KVS as well,
Absolutely yes.
I think, look, it's aninteresting thing, isn't it?
When you look at you know, Iguess the opportunity for other
businesses to capitalise inlegislation change.
I mean, you know, we'vecertainly seen that.
You know, we've certainly seenthat.
You know, probably the onething that comes to mind is you
(21:39):
know, when there's a hailstorm,isn't there, and then you'll
have an influx of people thatmove to an area to do roof
restoration.
Or you know, when there was theinsulation rebates and things
like that, and so I think it'sjust about doing that due
diligence.
You know, I think this is whywe've sort of gone into depth as
well with you know.
Certainly, you know making surethat you're using a reputable
company, and I guess you knowevery industry has myths and
(22:01):
misconceptions.
What would you say is thegreatest one with your industry?
Speaker 2 (22:05):
Yes, absolutely so.
As you know, we areelectricians but we specialise
in the alarms and we understandthe legislation and basically
the complications that arewithin it.
Unfortunately, we do go tohouses where they have been
upgraded by a generalistelectrician and unfortunately
(22:28):
they put the alarms in placesthat are not compliant.
Speaker 1 (22:31):
Yeah, it's really great that you point that out.
And I remember Terry coming tohave a look at a property that I
had and I said, oh no, no,really great, great that you
point that out.
And I remember Terry coming tohave a look at a property that I
had and I said, oh no, no, no,we've got compliant smoke alarms
.
There was one that wasn'tworking so we thought, oh, I
don't know about that.
Anyway, terry said look no, tooclose to the wall.
So literally it had to bereoriented, that had to be
patched and everything like that.
(22:52):
Absolutely.
And again, that speaks volumesto both of our integrity and
making sure that we're doing theright thing always and placing
the right number of alarms.
Speaker 2 (23:00):
Again there are some electricians, unfortunately, and
not all of them there's somegreat ones out there, but there
are some.
They just don't know the insand outs of the legislation and
they even miss alarms.
Yeah, you know it's so vitalthat they're all there.
So that's one of the greatestmyths.
We specialise.
We know the legislation insideand out.
Speaker 1 (23:20):
Yeah, and that's evolving and there will be some.
Well, I guess it's been astaged, tiered process.
I remember when I was ourbusiness development manager,
obviously all new propertiesthat were being leased and then
obviously that's transferred tosales now, so with just in
Queensland.
So the smoke alarms must becompliant by settlement.
(23:41):
So I think that's probably alsoa misconception that people
think it has to be done prior togoing on the market as well.
Speaker 2 (23:48):
Correct.
So basically it's when you'rehanding over the keys and it's
all done.
Speaker 1 (23:51):
Yes, absolutely.
Speaker 2 (23:53):
So we do get people phoning us going.
I'm just going to need ittomorrow.
It's like you've got plenty oftime, but we always do.
We get them in soon, we getthem done so that it's another
thing to tick off, as you know,once you're selling a house
there are so many things to do.
Speaker 1 (24:07):
It's a big list.
Speaker 2 (24:08):
It's a big list, so we take that stress away from
them.
Speaker 1 (24:10):
You're also incredibly busy as well because,
in addition to installations,you're also doing compliance
checks across.
Would you say how manyproperties on the coast?
Oh?
Speaker 2 (24:21):
so many Thousands.
Speaker 1 (24:23):
I'd say Absolutely.
Speaker 2 (24:24):
So they are.
They're coming to bring theirhouse up for sale and they need
that compliance check to makesure that they're right, because
the people who are buying thehouse want to know that their
house is covered.
Speaker 1 (24:36):
So that's a great additional service that you
offer as well.
And then for landlords, there'slegislation around or you're
doing a regular.
Is it an annual service?
Speaker 2 (24:46):
It is annual services and basically whenever they
sign a new lease or if there's abreak lease or a lease renewal
the 30 days before the start ofthat date.
We need to go in.
We need to check that they'reall still working.
We clean them, we check thebackup batteries, test their
interconnectivity so that we allknow the next people or the
(25:06):
person who's released is stillsafe.
Speaker 1 (25:08):
Yeah, wow, so you could have a tenant move in and
then circumstances change with abreak lease and then that's
required again.
Speaker 2 (25:14):
It's required again.
And that's why we offer annualsubscriptions, because it covers
the landlord for the whole year.
Speaker 1 (25:19):
That's great.
Speaker 2 (25:20):
Yeah, that's perfect Instead of having to pay each
time we go out.
Speaker 1 (25:23):
Yeah, and then you've got that.
That's sort of also a call outoption as well, isn't it?
If there's any questions orconcerns, let's chat
troubleshooting, because I knowthat's probably your biggest
frequently asked question, isn'tit it?
Certainly is Chatter throughall the questions you get, we'll
save some phone calls.
Speaker 2 (25:40):
Absolutely so.
One of them is that my smokealarm's beeping or chirping away
.
Yes, that basically means thatpossibly the backup battery is
failing.
Speaker 1 (25:48):
Okay, so just go in.
Speaker 2 (25:49):
you just open it up, you take out the removable
battery, put the new one in andthen, yeah, standard 9-volt
battery.
There are some different onesout there.
Some of them do have a roundone, so you just need to check.
Speaker 1 (26:01):
But the majority are standard 9-volt batteries and
any recommendations of brandswith those 9-volt batteries,
just get yourself a good one,yeah, awesome.
It should last about threeyears, perfect, yeah absolutely
so.
Speaker 2 (26:11):
That's one.
Other ones are obviously, whenthe alarm's sounding okay, you
need to find what's called thetriggering alarm.
Yes, so it's falsely sounded.
So obviously, when they'resounding, check for fire.
Speaker 1 (26:23):
Yes.
Speaker 2 (26:23):
There's no fire, yes, and then there isn't.
So you need to run around andfind an alarm that is called the
triggering alarm and it'sflashing red.
Okay, and that is the onethat's giving you the problem,
sure, and then all you need todo is press the hush button.
Yes, it will stop all of thealarms for 10 minutes.
Okay, so that one that'sflashing red.
(26:46):
Push that hush button stops for10 minutes.
Speaker 1 (26:48):
Yes.
Speaker 2 (26:48):
Get your vacuum cleaner out.
Yes, I love this tip.
Give it a good vacuum.
Speaker 1 (26:52):
Yes.
Speaker 2 (26:53):
Suck out whatever contaminant has gone in there.
Yes, it could be dust, it couldbe a little creepy crawly, a
little cobwebs developed from alittle spider that's gone in
there.
Yeah, like geckos in the aircons Geckos in the air?
Speaker 1 (27:04):
Yes, absolutely.
Speaker 2 (27:05):
Suck out everything you can and then, if you can,
just vacuum all the rest of themas well.
Speaker 1 (27:15):
Yeah, and when they reset nine times out of ten,
your alarms do not sound again.
That's perfect.
So hush button, and then alsosome of the models have a remote
, is that right?
Speaker 2 (27:20):
Some of the models have a remote, and if you have
one that has a remote, some ofthem have what's called a locate
button.
Okay, so when they're sounding,press the locate button.
It stops all of them, exceptthat one alarm, that is the
triggering alarm that's givingthe false alarms out for the
rest of them to go, so you gostraight to it again.
Push the hush button on thatone.
(27:41):
They all stop for 10 minutes,10 minute dormant period.
Vacuum it all out.
Speaker 1 (27:46):
And am I right in thinking that you also do?
You have a QR code availablewhen you're installing, as well
with instructions for Correct?
Yes, I thought I'd seen that inproperties we do, we put it
underneath the kitchen sink orin the cupboard.
Speaker 2 (27:58):
Yes, yeah, perfect, so that if they're going off and
you're having issues, just scanthat QR code.
Our website, which iswwwcosmokealarmscomau, has an
excellent troubleshooting guide.
Speaker 1 (28:12):
Yeah, that's wonderful, you just go straight
on there.
Speaker 2 (28:14):
We've got everything written down, basically telling
you to find the triggering alarm.
Vacuum it all out, yes, but ifthere is one that is being a
problem and it's faulty we haveso many different brands of
alarms Well, we have done videos, we've got written instructions
.
Yeah, awesome To read what thatone is, and if you're not sure
of the brand, we've got picturesas well.
Have a look at it.
(28:34):
Have a look on our website,follow the instructions and then
give us a call.
Speaker 1 (28:42):
Yeah, that's awesome.
And look for those people thathaven't had the pleasure of
having Coast Smoke Alarmsinstalled there.
I'm sure that they can also zipover to the website and benefit
from that as well.
Speaker 2 (28:49):
Absolutely.
And may I just remind allhomeowners Just spend 10 minutes
once a month.
Yes, just vacuum around yoursmoke.
Alarms, all homeowners, tenants, everybody.
Speaker 1 (29:00):
Yes.
Speaker 2 (29:00):
Just spend.
You know how, when you have adog once a month, you give them
a Tic Tac Lab, a tablet.
Mine's the first.
Speaker 1 (29:07):
So is mine.
That's us today, isn't it?
Yes, it is, that's right.
I got the reminder this morning, that's right.
Speaker 2 (29:11):
You make sure you give it Same, just go and vacuum
your smoke alarms.
It's good.
It will save you from havingbroken night's sleep from false
alarms.
Speaker 1 (29:19):
Yeah, I love that I have to ask a burning question.
What about burnt toast?
Do they still set off the smokealarms?
Speaker 2 (29:28):
They will.
They will absolutely, but wedon't have smoke alarms in the
kitchen anymore.
Speaker 1 (29:33):
Okay.
Because we're awake For thatreason.
Yeah, we are awake and also,yes, situations like that.
Speaker 2 (29:38):
So they're in their bedrooms in the hallway.
But if it was that badlyburning, yes, absolutely they'd
be setting them off.
Speaker 1 (29:44):
Oh funny.
Well, a good tip in not burningyour toast.
I didn't ever realise, untilrecently, that all of the
numbers on the toaster areminutes.
I don't know if you knew that.
I didn't, I didn't.
One is one minute, two is twominutes, three is yeah, wow, a
little bit of trivia for you ona Wednesday morning.
Speaker 2 (30:00):
There you go there, we go.
Speaker 1 (30:07):
Anything else that you would love to share, I guess
, about your industry, any othersort of questions that you get
asked all the time, or, I guess,ways in which people can, you
know, get in contact and makesure that their you know alarms
are compliant.
Speaker 2 (30:20):
Yeah, absolutely, we're always here.
If you've got any questions,just give us a call on 1300 722
552.
We have an amazing team.
They're there, they will talkto you, they will answer your
questions, they will guide youon the way forward.
Like I said, one myth is thatobviously, electricians you know
(30:41):
, yes, there's a lot of goodones out there.
They know it.
Sometimes they're not so sure,so you know what.
Spend that time.
Come to a specialised person.
Speaker 1 (30:49):
I think that's, yeah, I think that's a really good
point, because we can't beeverything to everybody and if
you've got, you know, a sort ofa you know one man band, you
know electrician, they're notgoing to have that ability to be
able to, you know, take a phonecall to troubleshoot, to have
those instructional videos.
And I know certainly ourexperience has been based around
you know, obviously, volume andyou know sales and also our
(31:11):
property management department.
But that's really good that youtouched on that.
You are also there for thatresidential homeowner as well.
Speaker 2 (31:18):
Absolutely, absolutely.
We can talk you through any ofyour questions.
Speaker 1 (31:22):
You know we're here to make you safer.
Speaker 2 (31:24):
We are.
Speaker 1 (31:25):
So, so important we do have legislation upcoming in
Queensland with regards to allhomes.
Is that correct, correct, so in2027.
Speaker 2 (31:35):
Here before we know it here, before we know it,
absolutely before we know itabsolutely Every homeowner needs
to have their property fullyupgraded to the new legislation,
which is the new photoelectricinterconnecting smoke alarms in
your bedrooms and in thehallways.
Now, just to help youunderstand as well, that doesn't
mean that they all have to behardwired in.
Speaker 1 (31:56):
Yeah, great to discuss this, yeah.
Speaker 2 (32:01):
So your own home will probably have a couple of smoke
alarms that are alreadyhardwired in from when your
house was built many, many yearsago.
What we do is we have wirelesssmoke alarms so that we can
change the hardwired ones thatyou have for other hardwired
ones.
Because that's the law you haveto change them.
Speaker 1 (32:15):
Yeah, they must be replaced with the same.
Speaker 2 (32:17):
yes, but the ones in your bedrooms where you don't
have any, we put wireless onesin.
Okay, we don't have to go intoyour ceiling.
Sure, you don't have to put youknow the big holes into your
ceilings.
We just go in.
Speaker 1 (32:28):
We screw in the wireless ones and we connect
them all together.
And it's a quick process, isn'tit?
Very quick process, would yousay?
Sort of 45 minutes an hourMaximum.
Yeah, absolutely, yeah, amazing.
Speaker 2 (32:39):
And then, because we're specialised, we teach you
how to look after them.
Worse with that, our operationsteam are fantastic.
They will guide you through howto look after them, what to do
if something goes wrong and howto maintain them.
Speaker 1 (32:53):
It's amazing because I think that education piece is
so important, isn't it?
And obviously saves a lot ofheadaches and, like you said,
broken sleep.
I hadn't even really thoughtabout that.
I must say I haven't had a badexperience with a smoke alarm
for a while.
Thank God Must check thatthey're all working Absolutely.
Speaker 2 (33:10):
You go back in and now you know what we say when we
talk about it.
They suddenly go off.
Speaker 1 (33:14):
Yeah, yeah, yeah, that's exactly right.
What do you love about yourrole, anne?
I mean, our listeners will, youknow, be obviously able to tell
how passionate you are.
Yeah.
Speaker 2 (33:23):
What do I love about my role?
I love the fact that I can helpour clients and our homeowners
in sorting out situations.
You know, when the norm doesn'tfit, something is different and
we need to work a little bitmore.
I absolutely love that becauseI'm here to help get to that
resolution.
I love helping our clients.
(33:44):
They call me up all the time.
I love helping the generalpublic when they have, you know,
they've put on a new room orsomething and they're just not
sure what goes on here.
I'm there for them, so I'm hereto help and I just love that
about my role.
Speaker 1 (33:58):
Oh, you are an absolute angel.
Honestly, I recount and thinkgosh how many journeys we've had
and unique situations we have,and we've laughed all the way
through, haven't we?
We always laugh and you alwaysbring joy when we get a chance
to chat.
We just recently installed asmoke alarm in a studio, so it
was a shed that's used as apersonal training business.
(34:20):
That was a new experience forme and that was an interesting
one.
Because the ceiling height wewere a little bit concerned.
We were worried is it over fourmetres?
That the technician needed tohave another support person.
So I loved that level of detailand I think that's really
important for your team's.
(34:40):
You know, obviously, workplacehealth and safety as well.
Speaker 2 (34:43):
Yes, safety is paramount for us, as well as our
clients that we're going to.
So yes absolutely, but we cando it.
We can do it, so just let usknow and we're there.
Speaker 1 (34:52):
There's never been a problem you haven't solved in
the smoke alarm world for me Ifyou haven't solved in the smoke
alarm world for me.
Speaker 2 (35:00):
If you weren't in this role, what would you be
doing?
So if I wasn't working in thisrole right now, I would be on
the Fred Hollows boat.
You know that restores eyesightfor me.
Yes, I would love to be thereNow.
I'm not a doctor.
I'm not a nurse but I know thatI could help those people who
are going to be anxious ofhaving major eye surgery,
(35:21):
basically to hold their hand,help them before, help them
afterwards and just keepeverything positive with them.
Speaker 1 (35:30):
What a beautiful vision.
Pardon the pun, that'sregularly a Christmas present my
mum and her partner purchasefor each other is the gift of
sight for someone else.
Yeah, oh, wow.
And where was the connection tothat?
There isn't honey.
Speaker 2 (35:46):
Okay, I just would love to help.
Speaker 1 (35:49):
Yeah, I do, I feel a calling to help those people.
Speaker 2 (35:51):
Like I said, I'm not a doctor, I'm not a nurse but,
to just keep them calm.
Yeah, absolutely Be with themkeep them laughing, keep them
positive, going in and comingout.
It's giving back, yeah,absolutely Making a difference
in people's lives.
Speaker 1 (36:03):
It's so important.
Yeah, I mean, you know you'respeaking my language with that.
Oh, that's really special.
I my mind boggles now with that.
That's that's really special.
I love that let's shift gears alittle bit and obviously that
gives us an insight to who youare as a person, aside from work
(36:25):
and aside from your potentialvolunteering.
Where's your dream holidaydestination in the world?
Speaker 2 (36:31):
My dream holiday destination would be anywhere
where there is a Wim Hof retreat, kind of you know workshop.
That's happening.
Speaker 1 (36:41):
The ice baths and breathing the ice bath.
Speaker 2 (36:43):
Yes, he is all about health and about immunity and
keeping you strong.
Yes, he's incredible.
Yes, in fact, now it's winter.
After I've done my big walks,I've just signed up to do it's
called the Bloody Log Walk.
Yes, I've seen it walks, I'vejust signed up to do.
Speaker 1 (36:58):
it's called the Bloody Log Walk.
Yes, I've seen it.
Yes, yes, yes, I've just signedup to that.
Speaker 2 (37:01):
So I'm out there preparing for all of that, and
in the morning, when I've beenout with my dog and I've done my
big walks, I go and I jump inour pool.
Speaker 1 (37:08):
That's amazing.
Speaker 2 (37:10):
It's quite a bit cold at the moment.
Yes, yes.
Speaker 1 (37:18):
But honestly, it works.
Invigorating, invigorating.
Speaker 2 (37:19):
Yes, it makes you feel good, yes, it sets me up
for the rest of the day.
Yeah, high, yep.
So yeah, anywhere where thereis a Wim Hof workshop, I would.
I've never been on one and I'veliterally just been reading up
on him over the last year.
Yes, and I would love to go toone of those.
Speaker 1 (37:30):
Yeah, that's amazing.
Well, having um, having Danishheritage, it's very much uh, you
know when I have been, you know, home to Denmark, you know very
much I have been, you know,home to Denmark, you know very
much for my family that you knowin the icy fjords and then
having a nice warm sauna, bringit on.
Bring it on, you know, let'sall feel good.
You're braver than me.
You could also do in Tassie.
(37:51):
You know they do the on thewinter solstice.
They do the naked.
You can go out and have a nakedswim.
I into Solist, they do thenaked.
You can go out and have a nakedswim.
Speaker 2 (38:00):
I think it's about six degrees or something like
that.
Oh, that's amazing.
Do you know what, amy, I'mgoing to set a challenge.
You and I are going to go andwe're going to do some ice baths
together.
Speaker 1 (38:09):
Let's do it.
Let's do one.
Speaker 2 (38:11):
Let's do one, let's go for it.
Speaker 1 (38:14):
I'm more than happy.
I'm always brave.
Actually, I did have acryotherapy a couple of sessions
after a fall.
That was really.
That was, I think, oh, I can'teven maybe like minus 60 or
something like that, and sothat's very much mind over
matter.
So I love that sort of stuff.
It's a bit like skydiving.
So once I've done that, I'mhappy to do an ice bath
(38:34):
Excellent.
An ice bath Excellent.
We're booking it in.
Speaker 2 (38:36):
I'm going to get you there.
Speaker 1 (38:38):
Now I would suggest, anne, every day for you is the
best day of your life, but isthere one particular moment that
stands out for you?
Speaker 2 (38:47):
I would say it's probably two days and that was
giving birth to my children.
That's beautiful.
To actually hold them in myarms and carrying them for nine
months and when they were there,it just honestly the
unconditional love and you justfeeling so great.
Speaker 1 (39:03):
Yeah.
Speaker 2 (39:03):
I would definitely say those two days.
Speaker 1 (39:05):
You are a super mama.
Tell us about your family, somy husband.
Speaker 2 (39:10):
Yeah, I've been with him for gosh, over 20 years now.
Speaker 1 (39:13):
I met him in.
Speaker 2 (39:14):
England when we were working in fact it was funny we
do laugh because I was alreadyworking there and he came in and
said hello, and so Iimmediately told him that
basically I was going to be themost important person in his
life and it was for work,because I was working.
And when we got married hestood up, up, he goes.
(39:38):
You know, I knew from themoment I met her and her first
words were that she was going tobe the most important person in
my life, he said.
And she absolutely is.
Speaker 1 (39:46):
Isn't that special?
Isn't it a gift?
Oh gosh, I've got goosebumpsfrom head to toes.
Isn't it a gift to find someonethat is your person?
Speaker 2 (39:55):
You just connect with them.
Yeah, soulmates Friends tobegin with yeah, and we just
grew.
Speaker 1 (40:01):
And you have journeyed through so much moving
, moving countries Halfwayacross the world.
Obviously with your dad'shealth.
And the two boys yeah, look,it's a testament for you to have
stood the test of the time.
And the boys they keep you busy.
Speaker 2 (40:15):
Boys keep me busy, yes, so the the time and the
boys, they keep you busy, boyskeep me busy.
So the elder one is um atuniversity.
He's left home yes oh, he'sgonna leave home.
He's gonna be back everyweekend.
Yes, no, he left and he talkabout oh my gosh, stab me in the
heart.
So, of course, what am I doing?
Just swarming my little onewith love.
Speaker 1 (40:36):
yeah, yeah, hang on.
Speaker 2 (40:37):
Yes, but he'll be gone at the end of this year as
well.
He'll be going and joining hisbrother, I reckon, at university
, yeah.
Speaker 1 (40:45):
Oh look, if I think my mum's one of the most stoic,
strongest women on this planetand I shouldn't laugh the
hardest day was when she droppedme off.
I left home 21 years in thesame house and she dropped me
off to Brisbane and gosh, eventhe thought of it now, her
little face.
She was so devastated.
We were just we've always justbeen a really formidable team,
(41:07):
so I can only imagine I had toput sunglasses on because I've
got tears in my eyes.
Speaker 2 (41:12):
I was like I'm not going to see you ladies, but
what a beautiful gift, you know,and family is so precious, like
we said.
Speaker 1 (41:19):
So, empty nesters on the horizon, yes, but a fur baby
.
Speaker 2 (41:24):
Oh, I've got a fur baby, our rescue dog.
She's beautiful.
It took a while for her to calmdown.
She's pulled me over.
She broke my arm.
She's pulled me over again andknocked me out, but you know
what.
We worked with her and she'sgorgeous, amazing, absolutely
gorgeous.
She doesn't fear anymore.
Speaker 1 (41:39):
That's beautiful, that's so beautiful.
What a beautiful home that shehas to live.
Speaker 2 (41:44):
Oh, she's well spoiled.
Speaker 1 (41:45):
Well, everybody deserves that.
And what's your favourite mealor drink that you like to enjoy?
Speaker 2 (41:52):
So my favourite meal is duck a la range.
I absolutely love duck a larange, and my drink has to be a
Bailey's Irish cream with an icecube in it.
It's just such a warming,comforting drink.
Sitting around when we're outcamping around the campfire.
Speaker 1 (42:09):
Yeah, yeah, I love it .
So tell me about your duck àl'orange, is it?
Yes, duck à l'orange?
Oui, oui, oui, very La.
Speaker 2 (42:14):
Orange, is it?
Yes?
La Orange, yes, Oui, oui, oui,very French.
Speaker 1 (42:16):
It is.
Where are you having that hereon the Sunshine Coast?
Speaker 2 (42:20):
So I've had it at the tavern, they've had it there,
you know, the Buda Room Tavern.
Speaker 1 (42:25):
Wow, so yeah, they've had it there.
So I always yeah head overthere and I've had it there.
Speaker 2 (42:29):
Yeah, amazing, and when I'm to in England and they
have it there.
And when we went to Parisrecently because we've just been
over to Europe for Christmas.
Yes, Yep had it there as well,was it amazing in Paris?
Speaker 1 (42:41):
Oh, it's just phenomenal.
I think everything's justbetter there.
I remember having a baguetteyou know, we went to a
delicatessen and a baguette withall these beautiful meats and
cheeses.
Speaker 2 (42:52):
Phenomenal, I know.
Absolutely amazing.
And everyone's so happy overthere, aren't they?
Speaker 1 (42:56):
Well, you'd have to be, wouldn't you travelling you
know most romantic city, In factI nearly got mugged there, so
my experience was a little bittarnished.
But time to make a new memorywith that, yes, and Bailey's,
that sounds lovely.
Yeah, with an ice cube, Ialways like a really cool.
Like I'm not into hot drinks,I'll always have an ice latte,
(43:18):
and maybe that's growing up herein Queensland, so that sounds
like a lovely end to the day.
Did you say in front of thefire In front of the fire when
we're camping.
Yes, absolutely.
Speaker 2 (43:27):
It's just such a warming drink, even though it's
got the ice cube in just whenit's going down.
It's just a really warming,comforting drink.
I like it.
It's a warm and comfortingdrink.
Speaker 1 (43:34):
I like it and you'd probably see too I don't know if
you like that also Bundabergrum.
Speaker 2 (43:43):
I've had some really nice like liqueurs, like a smoky
marshmallow or something likethat, not sponsored, and the
spiced rum that they do.
Speaker 1 (43:48):
Yes, beautiful, beautiful, so good.
If it wasn't, what is it?
9am in the morning.
Speaker 2 (43:52):
Absolutely, isn't it 5 o'clock somewhere?
Yeah, I'm sure, in England it'sgetting there.
Speaker 1 (43:56):
Oh, my mum has used that line my whole life and it's
been an absolute pleasure tocatch up.
I knew we would have such ablast.
We just cherish our timetogether.
We're both chatterboxes and weare, and it's always a pleasure
to get to be with you.
Yeah, and I think also too,just your journey and your
eternal optimism.
(44:17):
You know, thanks for sharingthat sort of insight, and you
know that was born from a reallyyoung age.
To wrap up, I always like myguests to share what their
favourite quote or saying is.
Speaker 2 (44:29):
Absolutely.
It's actually our family motto,and it is no such word as can't
.
It's only a question of howamazing we live by it.
Yeah, just you know, we can getthrough everything working
together.
There is never, ever, a placewhere it can't happen.
You're a question of how you'reamazing.
(44:52):
And is there ever a down day, Imust ask no, why we live in the
most beautiful place in theworld.
I have beautiful friends likeyou, amy.
Vice versa, no absolutely.
Speaker 1 (45:03):
That's amazing.
What an inspiration.
Well, thank you very much,beautiful Anne Barnett from
Coast Smoke Alarms, for joiningme today thank you for having us
, amy, always a pleasure thankyou for listening to this
episode of Beyond the Signboard.
We trust you enjoyed it as muchas we enjoyed making it for you
.
If there are any topics youwant covered in the future, make
(45:23):
sure you reach out and let usknow.
Also, feedback and suggestionsare appreciated almost as much
as likes, shares and downloads.
Welcome to Beyond the Signboard, where you get the
opportunity to learn all thereis to know about your real
estate journey fromprofessionals who are passionate
about property.
I'm Amy Bennett, your host, andI look forward to providing you
with education, inspiration anda behind the scenes look at the
world of real estate.
Well, good morning.
(00:28):
I am delighted this morning tobe joined by the amazing Anne
Barnett.
Hi, hello.
She is the newly appointedSales and Account Director at
Coast Smoke Alarms.
Welcome to the podcast, thankyou.
It's lovely to be here.
We are so excited, aren't we?
We just said off air that wejust love spending time together
, bouncing off each other'senergy and having a great catch
(00:50):
up.
We do we do, building everythingup between us.
It's amazing.
Yeah, so new role with CoastSmoke Alarms, but you've been
part of the team for a while now.
Speaker 2 (00:59):
I have.
I've been there for three yearsnow with this wonderful team,
such a lovely company.
Terry and Catherine are amazingto work with and the whole team
.
We've got, as you know, anamazing admin team.
We're all there, we worktogether as a team.
We've got the ops team who areout on the road.
So, yeah, it's been threewonderful years.
Speaker 1 (01:19):
It's awesome and you know I always have such a
positive experience with yourteam, especially your
technicians that are out on theroad, often in the humidity and
you know trying conditions andgosh, even going past.
In previous roles, when I usedto man our front counter at
McGrath, I would always have allthe keys ready for your team.
(01:39):
Yes, you did Always a positiveexperience.
So, look, we will delve intohow everything works at Coast
Smoke Alarms.
It's going to be a really goodeducation session for people
with regards to the importanceof smoke alarm compliance
Absolutely.
We've obviously had a lot oflegislation changes in
Queensland.
Lots more to come and I thinkthat's probably one of the
(02:02):
biggest misconceptions that I'vecertainly had in both my
property management and salesroles is just yeah, so we'll get
into that, but before we do, Iwould love for you to share your
career journey and even, youknow, life journey and how
you've ended up here on thebeautiful Sunshine Coast.
Speaker 2 (02:21):
Yeah, absolutely so.
My career journey started early, so I was 13 years old when I
started work.
Wow, yeah.
Speaker 1 (02:31):
Is that legal?
Speaker 2 (02:32):
Wow, Not sure, but it was a sad story really.
My dad fell sick.
I know Multiple sclerosis when Iwas 13 years old and we had to
basically sell everything.
So it's a case of right.
We got together as a family andwe said we're going to work
together.
We will stay positivethroughout all of this.
Yes, and back then they'd onlygiven my dad five years to do it
(02:55):
.
So I went to work in anoff-licence grocery store and
honestly, had a ball Amazing.
And, yeah, we worked there.
And then, when I was 18 yearsold, I moved on to being a
secretary, soon escalated up tobeing an executive assistant.
Speaker 1 (03:10):
Awesome, this is back in the UK.
I'm assuming it is all back inthe UK.
Speaker 2 (03:14):
Yes, that's right.
So then I had a team of all thesecretaries in the company that
I looked after, and then Iprogressed on to being a project
manager.
I did loads of exams and wentinto change management.
There you go, I think.
As you know me, I love to helppeople, yes, and helping
different departments and thepeople in that department going
(03:35):
through massive amounts ofchange.
I could see myself workingthere and I just excelled at it.
I loved it.
So do you embrace change.
Speaker 1 (03:43):
I do have you always.
Speaker 2 (03:45):
I don't think I did at the very beginning when I was
younger.
Yeah, you know when you'regrowing up and you're going
through school and thechallenges that you get at
school.
But I think, through my dadwhen he fell sick, massive
change in our life.
Speaker 1 (03:58):
Of course.
Speaker 2 (03:59):
And we yeah, we said we've got two ways to deal with
this and we're going to dealwith it the best way.
Speaker 1 (04:04):
And that was united as a family.
Speaker 2 (04:06):
United as a family.
Yeah amazing.
Speaker 1 (04:08):
You have such a beautiful connection with your
family.
You had many more years withyour dad, didn't?
Speaker 2 (04:13):
you, I did.
I mean, they gave him fiveyears to live when I was 13
years old.
Speaker 1 (04:17):
Yeah.
Speaker 2 (04:18):
And he died four years ago.
Speaker 1 (04:19):
Yeah, it's incredible , isn't it?
Speaker 2 (04:21):
staying positive, the powers of positivity and just
working together.
Speaker 1 (04:26):
Amazing, laughing all the time.
Yes, seeing the good ineverything, yeah it really works
look, it's an interestingconcept, isn't it?
because the ultimate truth is weare, all you know, going to
pass away, and I think it's a.
It's an interesting thing withwestern culture that we really,
you know, we fear death or we,you know, you know, don't
believe that it's coming.
But I think it's a reallyinteresting thing to think about
(04:47):
with your dad that you know hehad that timeline and obviously
determination to break through,and I'm assuming now there's
been a lot more progression, hasthere with multiple sclerosis,
huge amounts, huge amounts, itreally is.
Speaker 2 (05:01):
People live long happy lives now, et cetera.
Yeah, yeah, it really has comeon.
Speaker 1 (05:06):
Yeah, amazing.
Look.
I admire your work ethic from ayoung age.
Were you working and still atschool, or you had to give even
more?
Speaker 2 (05:15):
Absolutely absolutely it was.
I was working, I think, threenights in the week all day,
saturday, sunday lunchtime andSunday nighttime.
Speaker 1 (05:22):
Yeah, amazing, such a credit.
So, with change management andproject management is an
interesting field.
I kind of have that in aprevious role myself, and what I
was really always intrigued washow clear it was that people
really did struggle with change.
Speaker 2 (05:39):
Absolutely they did.
It was one of.
I absolutely loved the rolethat I did because you're right,
when in companies sometimes thestaff they don't get time to
take on the change.
They've been doing somethingthey've been doing for the same
five years and all of a suddenit's changed and they need help.
Totally, yeah, and you know torealise that and the company I
(06:00):
worked with to realise theyneeded a whole team to help them
.
Speaker 1 (06:04):
Yeah, absolutely, it's just amazing, and I think
as well, in change management,what I've kind of identified as
well is that a lot of peoplehaven't had their voice heard,
you know.
So a management decision ismade at an upper level and it's
not sort of passed downcorrectly.
So, yeah, look, it'sinteresting that that would be,
you know, the start of yourjourney.
I think we also saw, didn't we?
(06:25):
Over the last few years,certainly with COVID, you know,
how much change affected peopleand that disruption, you know,
really, really was a lot for alot of people to navigate.
Speaker 2 (06:36):
And it still is Absolutely.
There's a lot of people outthere still suffering.
Speaker 1 (06:39):
Yeah.
Speaker 2 (06:41):
It suddenly came upon us.
There was no time to thinkabout it.
So yeah, we need to helpeverybody.
Speaker 1 (06:46):
Yeah, and you just mentioned to me off air that you
had your first Christmas backin the UK.
We did.
Speaker 2 (06:52):
We did.
We just went back and we werewith the whole family, the kids,
it was absolutely wonderful.
Speaker 1 (06:59):
Amazing.
Speaker 2 (06:59):
And I love being in the cold.
Speaker 1 (07:01):
Oh, it was a bit cold this morning here and I thought
, oh, I always hope for winterand then, when it comes here,
did you have a white Christmas?
Speaker 2 (07:09):
We the day before we arrived, they'd had snow.
Okay, so when we arrived, mostof it had gone, but our family
had built a snowman.
Beautiful Because my youngesthad never seen snow.
Speaker 1 (07:21):
Yeah, he's an Aussie, isn't he?
He's an Aussie.
Chris had never seen snow.
Yeah, he's an Aussie, isn't he?
He's an Aussie, he was bornhere.
Yeah amazing.
Speaker 2 (07:25):
So when we got there, my brother bless him went
straight around the corner, gotthe snow from the snowman came
out and just dropped it all downhis back.
Speaker 1 (07:32):
Oh, how magic is that .
Speaker 2 (07:34):
Honestly, His introduction to it.
Speaker 1 (07:38):
Oh look it's.
Yeah, family is so importantand I know we will talk a little
bit later about that, but Iknow that that's probably where
you found your role in Coast.
Smoke Alarms really is a familyrun and the team really are a
family, aren't they?
Speaker 2 (07:53):
Absolutely.
We work together as a team.
We really do.
We stick together, we help eachother.
You know, when someone'soverwhelmed or something or a
little bit's going on, we allpull in together, we help out.
It really is a family runbusiness.
Speaker 1 (08:06):
It's beautiful, so magic.
So we have.
We've gone from projectmanagement and change management
.
So you progressed your career,I would suggest at a rapid rate
probably.
Then yes, and where to fromthere?
Speaker 2 (08:21):
So I actually met my husband and I had my children,
yes, and so I left the corporatefield and I set up my own
business being a drivinginstructor.
Speaker 1 (08:30):
That's amazing, Gosh.
You would have the patience ofa saint.
Speaker 2 (08:33):
I love that it was my husband who basically suggested
it.
He was sat on the toilet oneday reading the paper, when the
best visions come from.
Speaker 1 (08:42):
The best visions absolutely.
Speaker 2 (08:47):
And we were talking about what I should do and he
was talking to me, you know, andlooking around and saying you
know, what do you like doing?
Speaker 1 (08:51):
Who are?
Speaker 2 (08:51):
you inside, you know what makes you get up in the
morning, and it's all abouthelping people.
Speaker 1 (08:56):
Absolutely, and he was.
Speaker 2 (08:57):
He was on the toilet reading and he saw this.
Speaker 1 (08:59):
I love that you're reading the paper.
What a vision isn't it.
Long before mobile phones Long.
I think there's some statisticabout the amount of people that
take their phones to the toilet.
I know, I love that.
That was a newspaper.
It was.
Speaker 2 (09:12):
It was yes.
Speaker 1 (09:13):
So how long did you do that?
18 years Wow, anne that'sincredible, I had no idea.
Yes, amazing.
Speaker 2 (09:19):
I did and I loved every bit of it because, again,
you know you have these childrenwho need help to go through a
big change in their life.
Yeah, and I just loved it.
Speaker 1 (09:29):
So that was here on the Sunshine Coast.
Speaker 2 (09:31):
It was partly in the UK, yes, and then, when I
arrived here, I did it here aswell.
Speaker 1 (09:35):
Yeah, amazing.
And what was the process ofsomebody obtaining their licence
in the UK versus here?
I just had to do somecertification here, Okay, yep
here.
Speaker 2 (09:45):
I just had to do some certification here and the
skills that I had from the UKtransferred over here.
Perfect, and then I worked fora company and then, literally
within a year, they could see myskills and I ended up teaching
people who wanted to be driving.
Speaker 1 (09:55):
Oh, that's awesome.
Oh, that's so good.
Any hairy stories from thosetimes?
Speaker 2 (10:01):
Oh, hairy stories.
There was one guy I wasteaching to be a driving
instructor and you know, we said, right at the next road, turn
left.
And he was focused on goingstraight.
Yes, and he did the worst thing.
Yes, suddenly realised he hadto turn left and instead of when
you make a mistake like this indriving, you continue straight
on yes, you find somewhere sayto turn around and he didn't.
(10:21):
He just swung it around aroundthe corner.
Speaker 1 (10:23):
I had to grab the steering wheel, hit the brakes
we had to bring it in, so thatwasn't a student, that was an
instructor as an instructor.
That's terrifying.
It was it was so.
Speaker 2 (10:33):
It just goes to show you know, go with an instructor
when you learn to drive who hashad all that training yeah
that's where he learned.
You learn actually by yourmistakes yeah, I couldn't agree.
Yeah, and I can never imaginehim doing that and telling his
students.
You know, yeah, you suddenly goyou go past it, you turn around
, wear it safe and come back.
Speaker 1 (10:51):
Yeah, that takes me back.
I got my license, I applied forit the day I could and I
remember I came up to a reallyhigh hill in Caloundra and there
was four zebra crossings, so Imean very complex.
Obviously, that's why they testyou.
Anyway, I looked to the left,looked to the right, went ahead
and then here came somebody on amobility scooter zooming down.
(11:11):
So I was stopped in the middleof the intersection and then the
person let me go.
And it's funny, isn't it?
Because I thought, oh, I'velost the opportunity, I've
failed.
So I just potted along.
Anyway, the instructor saidlook, you know, that's something
you'll learn, that peripheralvision.
And yeah, so I surprised myfamily by getting it the first
time.
(11:31):
Oh, well done, well done.
Never, never, wanted to not bea high achiever, absolutely,
yeah, wow.
So what was the decision?
To move out of that industry?
Speaker 2 (11:42):
When my children were in high school and I just
basically wanted to do somethingmore.
I'd always had a feeling forsales and actually running my
own business that I basicallymoved into sales.
So it was when the kids were athigh school, able to get
themselves to school and back.
I was no longer needed duringthe day and so, yeah, so I went
(12:02):
back into the sort of thecorporate field.
Speaker 1 (12:04):
Amazing.
So did you teach your boys todrive?
I did, yes, I know, was it easy.
Speaker 2 (12:11):
It was because I made the rule that when I got in the
car with them, I wasn't theirmother.
Okay, I love it, I was theirinstructor.
Speaker 1 (12:17):
I love it.
I love it, yes, I know.
Speaker 2 (12:20):
So we had that understanding, yeah All good.
Speaker 1 (12:23):
Oh, that's amazing.
Yeah, my mum refused to take me.
Her beautiful partner took mebecause, yeah, we have an
ability to be able to escalatevery quickly.
Yeah, but no, I'm alwayscurious with that, with you know
what you do in your work andthen transferring that to your
home life.
Speaker 2 (12:41):
To your own family.
Yeah, yeah.
Speaker 1 (12:43):
So with the team at Coast.
I believe you had a connectionwith Catherine and Terry, is
that right?
Speaker 2 (12:49):
I did so.
My youngest one is on the sameyear level as their eldest,
Caitlin.
Speaker 1 (12:54):
Yeah, amazing.
Speaker 2 (12:55):
Yeah, so we had met at school and the children had
met playing in the area that welived and so, yeah, I'd got to
know Catherine gosh a yearbefore.
Speaker 1 (13:05):
I even went to work with her.
Yeah, I'm sure that she wasrelentlessly pursuing you to
join part of the team she did inthe first year, but I was very
happy where I was yeah, and thenat Go Transit which is okay.
Speaker 2 (13:17):
Yes, I was in the sales and advertising there.
You know the big billboards.
Speaker 1 (13:21):
Oh Stickers on the bus.
Speaker 2 (13:22):
Oh the bus stickers yeah, so I was very happy there.
But then COVID came along and Iwas made redundant.
Okay, as with virtually halfthe company there.
You know an advertisingindustry, the first thing, that
goes out of people's sort ofbudget.
When tough times are, there isadvertising Correct yeah, so
yeah, so that was unfortunate,but obviously you know one door
(13:44):
closes the window's open.
Yeah and yeah went to Catherine.
I was walking actually with adog and bumped into her and it
was like, hey, how are you, areyou sure you don't want to come
and work with this?
And I went actually.
Speaker 1 (13:56):
It's amazing, isn't it?
Yeah, and look, I love thatabout the Sunshine Coast.
I know you know, coming backafter having a corporate career
that was literally my trajectory, with my career as well was you
know basically who knew who Iwas and being able to refer you
to businesses.
So certainly COVID had nonegative impact on the smoke
(14:17):
alarm business.
In fact, you just continuedthrough on that whole period.
We did, yeah absolutely.
Speaker 2 (14:24):
So, yeah, I mean, as you know, our industry is saving
lives.
You can't suddenly stop savinglives and looking after people.
Obviously something like COVIDis yeah.
Speaker 1 (14:34):
Well, look, before we get into the business, I know
Catherine has diligentlyprepared you a little bit of an
overview, so it'd be remiss ofus not to share this prepared
information about theirincredible business.
So I'll hand it over to you.
Speaker 2 (14:48):
Excellent.
So Co-Smoke Alarms.
We are a local family ownedbusiness that is based in
Maroochydore.
They have been operating asCo-Smoke Alarms for four years,
but the business was actuallyestablished in 2011, so it's
been running for a long time.
We offer a variety of smokealarm services to the homeowners
(15:09):
, home sellers which isobviously where I met you, amy
and landlords and the propertymanagement side as well.
One thing that we prideourselves in is that, basically,
we deliver excellent customerservice and we are absolutely
committed to keeping the peoplesafer from the obviously the
devastating effects that firecan have.
Yeah, absolutely so, yeah.
(15:30):
So you know we're here to helpeverybody, not just the real
estate side of it, in theproperty management side, but
for every homeowner as well.
Speaker 1 (15:39):
Yeah, absolutely, and look it's.
You know, we'll obviously touchon the importance of smoke
alarms.
I know, certainly, you know, myfamily business was lost in an
arson attack, unfortunately, oh,unfortunately, yeah, when I was
a child and I went throughbushfires and so I have a real,
actually a personal, not a fear.
(15:59):
But definitely, you know, firesafety is really important to me
having been through thosethings, yeah.
And then of course,unfortunately, I know here in
Queensland probably the realcatalyst for this change was in
Slacks Creek a number of yearsago.
There was a devastating loss ofa large family without smoke
alarms.
That's right, absolutely.
Speaker 2 (16:20):
From what we understand, they'd taken out the
battery and just forgot toreplace it, and so, yes, I think
it was like nine out of the 11family died.
Speaker 1 (16:30):
It's just so hard to comprehend, isn't it?
And I think probably theimportance and I guess the
reason we're chatting about ittoday.
It's just so hard to comprehend, isn't it?
And I think probably theimportance you know, and I guess
the reason we're chatting aboutit today is, you know, from a
landlord perspective as well.
You know, recently, anotherdevastating loss I believe it
was on, was it on Russell Island?
Speaker 2 (16:46):
Russell Island that's right.
Speaker 1 (16:47):
Yeah, five family members.
That was not compliant.
Smoke alarms.
Speaker 2 (16:52):
Non-compliant smoke alarms.
And, yes, the dad and theirfive children perished I know
devastating.
Speaker 1 (16:58):
I know that would have just absolutely rippled
through your industry, thatheartbreak and devastation, and
I guess you know on a positiveside is that how many people
you've saved from that withsmoke alarms.
Speaker 2 (17:09):
Absolutely.
Having the new interconnectedphotoelectric smoke alarms gives
you those vital seconds,absolutely they start off
earlier to get you away, to getyou out.
Speaker 1 (17:20):
Yeah, so let's chat about them, because I do enjoy
your infomercial on smoke alarms.
But, yeah, chat about theimportance.
And then I guess, yeah, we canchat through legislation and
what's required, but ultimatelyyou know where are we at here?
This is obviously in Queensland.
But what is minimum standards?
Speaker 2 (17:42):
So the minimum standards.
If you are selling or rentingyour property, or even a new
home that's being built, youneed to have smoke alarms in
your bedrooms, as well as thehallways that connect the
bedrooms.
Speaker 1 (17:53):
Yes, they need to be interconnected, yeah, which
means they all go off at thesame time.
Speaker 2 (17:58):
That's right, so if one goes off, say in one bedroom
, everybody gets woken up.
Everyone in the hallways andthe bedrooms.
They're there, they're loud.
Speaker 1 (18:08):
Across both levels as well of the property, on every
level of the property.
Speaker 2 (18:12):
absolutely so, even if you had a three-stair one on
every level, you need to have asmoke alarm.
Yeah, absolutely To give youthose vital seconds of waking
you up, happening in the nightand to get you outside.
Speaker 1 (18:23):
Absolutely, and would you suggest, would most fires
occur at night, or is that justa higher risk because people are
asleep, the higher risk isbecause you're asleep.
Yeah, of course, absolutely.
Speaker 2 (18:38):
So, it's waking you up, I mean you know what it's
like when you're asleep andyou've suddenly woken up.
You have to get yourself going.
Speaker 1 (18:41):
Yeah, that's exactly right, and I think you know you
fear in that moment, wouldn'tyou think it's a dream or
something like that as well?
So and then you know, heavenforbid with kids and things like
that that inability to be ableto, you know, know what to do.
I mean, I remember growing up Idon't even know if it's a thing
anymore the stop, drop and roll.
Would that have been somethingthat you had in the UK?
It was yeah absolutely yeah, youused to touch the wall, touch
(19:03):
the wall, touch the handle ofthe door.
Speaker 2 (19:04):
Yes, yeah, correct.
See if it's hot with the backof your hand.
Speaker 1 (19:17):
And if it is, you know you've got to fire outside.
Yeah well, that just took meback to firefighters visiting at
school.
But you are right, it's just sovital the timing.
It just happens so quickly,doesn't it?
Yeah, once it happens.
I mean, when we lost our familybusiness, there was obviously
no smoke alarms.
It was a decoy for an armedrobbery, unfortunately.
So in that small local town,all of the firefighters went to
(19:40):
that area.
Yeah, but obviously devastatingfor our family.
But I know, you know, from themoment that basically people
were alerted, you know thebusiness had perished completely
and the devastation of that.
And you know, we see it, don'twe with bushfires as well?
Speaker 2 (19:53):
Yeah.
Speaker 1 (19:54):
Absolutely so incredible work to be able to be
making a difference, and Iguess you know what I really
love about the company andthat's why we have such a strong
alignment is the integrity, youknow, and the importance of the
quality of products.
Speaker 2 (20:09):
Absolutely.
There are lots of smoke alarmsout there and there's more
coming on to the retail side ofit every day.
If there's one thing we canplease stress to everybody is do
you know what?
Go for quality over?
You know something that's acheaper?
Speaker 1 (20:25):
price yeah, absolutely.
Speaker 2 (20:27):
You will pay for it if you go for the cheaper alarms
because, you know, and I'mtalking about the real cheap
ones- that you get Nothing thatyou'd sell Nothing.
Speaker 1 (20:34):
that we'd sell.
I know, you know and I'mtalking about the real tuples
that you get Nothing that you'dsell, nothing that we'd sell.
Speaker 2 (20:37):
I know I know what it is, is with the humidity
especially here in Queenslandthey don't cope, these tuple
ones, and they false alarm.
Yes, yes, and so you knowyou're fast asleep at 2 am in
the morning and when thetemperature dips they false
alarm.
Speaker 1 (20:52):
Yes.
Speaker 2 (20:52):
And then you have to run around and once you've woken
up at that, it takes a longtime to get back to sleep and we
all know it's torture,absolutely.
To not get your sleep at nighttime is torture.
So go for a good quality brandsmoke alarm.
The one that we recommend isthe Caviar smoke alarm.
Yeah it's.
You know it's very well builtfrom Denmark and they're all
(21:13):
tested.
They cope very well with thehigh humidity here.
Yeah, that's great Very fewfalse alarms.
Speaker 1 (21:19):
Being a Dane, I'm a big fan of the KVS as well,
Absolutely yes.
I think, look, it's aninteresting thing, isn't it?
When you look at you know, Iguess the opportunity for other
businesses to capitalise inlegislation change.
I mean, you know, we'vecertainly seen that.
You know, we've certainly seenthat.
You know, probably the onething that comes to mind is you
(21:39):
know, when there's a hailstorm,isn't there, and then you'll
have an influx of people thatmove to an area to do roof
restoration.
Or you know, when there was theinsulation rebates and things
like that, and so I think it'sjust about doing that due
diligence.
You know, I think this is whywe've sort of gone into depth as
well with you know.
Certainly, you know making surethat you're using a reputable
company, and I guess you knowevery industry has myths and
(22:01):
misconceptions.
What would you say is thegreatest one with your industry?
Speaker 2 (22:05):
Yes, absolutely so.
As you know, we areelectricians but we specialise
in the alarms and we understandthe legislation and basically
the complications that arewithin it.
Unfortunately, we do go tohouses where they have been
upgraded by a generalistelectrician and unfortunately
(22:28):
they put the alarms in placesthat are not compliant.
Speaker 1 (22:31):
Yeah, it's really great that you point that out.
And I remember Terry coming tohave a look at a property that I
had and I said, oh no, no,really great, great that you
point that out.
And I remember Terry coming tohave a look at a property that I
had and I said, oh no, no, no,we've got compliant smoke alarms
.
There was one that wasn'tworking so we thought, oh, I
don't know about that.
Anyway, terry said look no, tooclose to the wall.
So literally it had to bereoriented, that had to be
patched and everything like that.
(22:52):
Absolutely.
And again, that speaks volumesto both of our integrity and
making sure that we're doing theright thing always and placing
the right number of alarms.
Speaker 2 (23:00):
Again there are some electricians, unfortunately, and
not all of them there's somegreat ones out there, but there
are some.
They just don't know the insand outs of the legislation and
they even miss alarms.
Yeah, you know it's so vitalthat they're all there.
So that's one of the greatestmyths.
We specialise.
We know the legislation insideand out.
Speaker 1 (23:20):
Yeah, and that's evolving and there will be some.
Well, I guess it's been astaged, tiered process.
I remember when I was ourbusiness development manager,
obviously all new propertiesthat were being leased and then
obviously that's transferred tosales now, so with just in
Queensland.
So the smoke alarms must becompliant by settlement.
(23:41):
So I think that's probably alsoa misconception that people
think it has to be done prior togoing on the market as well.
Speaker 2 (23:48):
Correct.
So basically it's when you'rehanding over the keys and it's
all done.
Speaker 1 (23:51):
Yes, absolutely.
Speaker 2 (23:53):
So we do get people phoning us going.
I'm just going to need ittomorrow.
It's like you've got plenty oftime, but we always do.
We get them in soon, we getthem done so that it's another
thing to tick off, as you know,once you're selling a house
there are so many things to do.
Speaker 1 (24:07):
It's a big list.
Speaker 2 (24:08):
It's a big list, so we take that stress away from
them.
Speaker 1 (24:10):
You're also incredibly busy as well because,
in addition to installations,you're also doing compliance
checks across.
Would you say how manyproperties on the coast?
Oh?
Speaker 2 (24:21):
so many Thousands.
Speaker 1 (24:23):
I'd say Absolutely.
Speaker 2 (24:24):
So they are.
They're coming to bring theirhouse up for sale and they need
that compliance check to makesure that they're right, because
the people who are buying thehouse want to know that their
house is covered.
Speaker 1 (24:36):
So that's a great additional service that you
offer as well.
And then for landlords, there'slegislation around or you're
doing a regular.
Is it an annual service?
Speaker 2 (24:46):
It is annual services and basically whenever they
sign a new lease or if there's abreak lease or a lease renewal
the 30 days before the start ofthat date.
We need to go in.
We need to check that they'reall still working.
We clean them, we check thebackup batteries, test their
interconnectivity so that we allknow the next people or the
(25:06):
person who's released is stillsafe.
Speaker 1 (25:08):
Yeah, wow, so you could have a tenant move in and
then circumstances change with abreak lease and then that's
required again.
Speaker 2 (25:14):
It's required again.
And that's why we offer annualsubscriptions, because it covers
the landlord for the whole year.
Speaker 1 (25:19):
That's great.
Speaker 2 (25:20):
Yeah, that's perfect Instead of having to pay each
time we go out.
Speaker 1 (25:23):
Yeah, and then you've got that.
That's sort of also a call outoption as well, isn't it?
If there's any questions orconcerns, let's chat
troubleshooting, because I knowthat's probably your biggest
frequently asked question, isn'tit it?
Certainly is Chatter throughall the questions you get, we'll
save some phone calls.
Speaker 2 (25:40):
Absolutely so.
One of them is that my smokealarm's beeping or chirping away
.
Yes, that basically means thatpossibly the backup battery is
failing.
Speaker 1 (25:48):
Okay, so just go in.
Speaker 2 (25:49):
you just open it up, you take out the removable
battery, put the new one in andthen, yeah, standard 9-volt
battery.
There are some different onesout there.
Some of them do have a roundone, so you just need to check.
Speaker 1 (26:01):
But the majority are standard 9-volt batteries and
any recommendations of brandswith those 9-volt batteries,
just get yourself a good one,yeah, awesome.
It should last about threeyears, perfect, yeah absolutely
so.
Speaker 2 (26:11):
That's one.
Other ones are obviously, whenthe alarm's sounding okay, you
need to find what's called thetriggering alarm.
Yes, so it's falsely sounded.
So obviously, when they'resounding, check for fire.
Speaker 1 (26:23):
Yes.
Speaker 2 (26:23):
There's no fire, yes, and then there isn't.
So you need to run around andfind an alarm that is called the
triggering alarm and it'sflashing red.
Okay, and that is the onethat's giving you the problem,
sure, and then all you need todo is press the hush button.
Yes, it will stop all of thealarms for 10 minutes.
Okay, so that one that'sflashing red.
(26:46):
Push that hush button stops for10 minutes.
Speaker 1 (26:48):
Yes.
Speaker 2 (26:48):
Get your vacuum cleaner out.
Yes, I love this tip.
Give it a good vacuum.
Speaker 1 (26:52):
Yes.
Speaker 2 (26:53):
Suck out whatever contaminant has gone in there.
Yes, it could be dust, it couldbe a little creepy crawly, a
little cobwebs developed from alittle spider that's gone in
there.
Yeah, like geckos in the aircons Geckos in the air?
Speaker 1 (27:04):
Yes, absolutely.
Speaker 2 (27:05):
Suck out everything you can and then, if you can,
just vacuum all the rest of themas well.
Speaker 1 (27:15):
Yeah, and when they reset nine times out of ten,
your alarms do not sound again.
That's perfect.
So hush button, and then alsosome of the models have a remote
, is that right?
Speaker 2 (27:20):
Some of the models have a remote, and if you have
one that has a remote, some ofthem have what's called a locate
button.
Okay, so when they're sounding,press the locate button.
It stops all of them, exceptthat one alarm, that is the
triggering alarm that's givingthe false alarms out for the
rest of them to go, so you gostraight to it again.
Push the hush button on thatone.
(27:41):
They all stop for 10 minutes,10 minute dormant period.
Vacuum it all out.
Speaker 1 (27:46):
And am I right in thinking that you also do?
You have a QR code availablewhen you're installing, as well
with instructions for Correct?
Yes, I thought I'd seen that inproperties we do, we put it
underneath the kitchen sink orin the cupboard.
Speaker 2 (27:58):
Yes, yeah, perfect, so that if they're going off and
you're having issues, just scanthat QR code.
Our website, which iswwwcosmokealarmscomau, has an
excellent troubleshooting guide.
Speaker 1 (28:12):
Yeah, that's wonderful, you just go straight
on there.
Speaker 2 (28:14):
We've got everything written down, basically telling
you to find the triggering alarm.
Vacuum it all out, yes, but ifthere is one that is being a
problem and it's faulty we haveso many different brands of
alarms Well, we have done videos, we've got written instructions
.
Yeah, awesome To read what thatone is, and if you're not sure
of the brand, we've got picturesas well.
Have a look at it.
(28:34):
Have a look on our website,follow the instructions and then
give us a call.
Speaker 1 (28:42):
Yeah, that's awesome.
And look for those people thathaven't had the pleasure of
having Coast Smoke Alarmsinstalled there.
I'm sure that they can also zipover to the website and benefit
from that as well.
Speaker 2 (28:49):
Absolutely.
And may I just remind allhomeowners Just spend 10 minutes
once a month.
Yes, just vacuum around yoursmoke.
Alarms, all homeowners, tenants, everybody.
Speaker 1 (29:00):
Yes.
Speaker 2 (29:00):
Just spend.
You know how, when you have adog once a month, you give them
a Tic Tac Lab, a tablet.
Mine's the first.
Speaker 1 (29:07):
So is mine.
That's us today, isn't it?
Yes, it is, that's right.
I got the reminder this morning, that's right.
Speaker 2 (29:11):
You make sure you give it Same, just go and vacuum
your smoke alarms.
It's good.
It will save you from havingbroken night's sleep from false
alarms.
Speaker 1 (29:19):
Yeah, I love that I have to ask a burning question.
What about burnt toast?
Do they still set off the smokealarms?
Speaker 2 (29:28):
They will.
They will absolutely, but wedon't have smoke alarms in the
kitchen anymore.
Speaker 1 (29:33):
Okay.
Because we're awake For thatreason.
Yeah, we are awake and also,yes, situations like that.
Speaker 2 (29:38):
So they're in their bedrooms in the hallway.
But if it was that badlyburning, yes, absolutely they'd
be setting them off.
Speaker 1 (29:44):
Oh funny.
Well, a good tip in not burningyour toast.
I didn't ever realise, untilrecently, that all of the
numbers on the toaster areminutes.
I don't know if you knew that.
I didn't, I didn't.
One is one minute, two is twominutes, three is yeah, wow, a
little bit of trivia for you ona Wednesday morning.
Speaker 2 (30:00):
There you go there, we go.
Speaker 1 (30:07):
Anything else that you would love to share, I guess
, about your industry, any othersort of questions that you get
asked all the time, or, I guess,ways in which people can, you
know, get in contact and makesure that their you know alarms
are compliant.
Speaker 2 (30:20):
Yeah, absolutely, we're always here.
If you've got any questions,just give us a call on 1300 722
552.
We have an amazing team.
They're there, they will talkto you, they will answer your
questions, they will guide youon the way forward.
Like I said, one myth is thatobviously, electricians you know
(30:41):
, yes, there's a lot of goodones out there.
They know it.
Sometimes they're not so sure,so you know what.
Spend that time.
Come to a specialised person.
Speaker 1 (30:49):
I think that's, yeah, I think that's a really good
point, because we can't beeverything to everybody and if
you've got, you know, a sort ofa you know one man band, you
know electrician, they're notgoing to have that ability to be
able to, you know, take a phonecall to troubleshoot, to have
those instructional videos.
And I know certainly ourexperience has been based around
you know, obviously, volume andyou know sales and also our
(31:11):
property management department.
But that's really good that youtouched on that.
You are also there for thatresidential homeowner as well.
Speaker 2 (31:18):
Absolutely, absolutely.
We can talk you through any ofyour questions.
Speaker 1 (31:22):
You know we're here to make you safer.
Speaker 2 (31:24):
We are.
Speaker 1 (31:25):
So, so important we do have legislation upcoming in
Queensland with regards to allhomes.
Is that correct, correct, so in2027.
Speaker 2 (31:35):
Here before we know it here, before we know it,
absolutely before we know itabsolutely Every homeowner needs
to have their property fullyupgraded to the new legislation,
which is the new photoelectricinterconnecting smoke alarms in
your bedrooms and in thehallways.
Now, just to help youunderstand as well, that doesn't
mean that they all have to behardwired in.
Speaker 1 (31:56):
Yeah, great to discuss this, yeah.
Speaker 2 (32:01):
So your own home will probably have a couple of smoke
alarms that are alreadyhardwired in from when your
house was built many, many yearsago.
What we do is we have wirelesssmoke alarms so that we can
change the hardwired ones thatyou have for other hardwired
ones.
Because that's the law you haveto change them.
Speaker 1 (32:15):
Yeah, they must be replaced with the same.
Speaker 2 (32:17):
yes, but the ones in your bedrooms where you don't
have any, we put wireless onesin.
Okay, we don't have to go intoyour ceiling.
Sure, you don't have to put youknow the big holes into your
ceilings.
We just go in.
Speaker 1 (32:28):
We screw in the wireless ones and we connect
them all together.
And it's a quick process, isn'tit?
Very quick process, would yousay?
Sort of 45 minutes an hourMaximum.
Yeah, absolutely, yeah, amazing.
Speaker 2 (32:39):
And then, because we're specialised, we teach you
how to look after them.
Worse with that, our operationsteam are fantastic.
They will guide you through howto look after them, what to do
if something goes wrong and howto maintain them.
Speaker 1 (32:53):
It's amazing because I think that education piece is
so important, isn't it?
And obviously saves a lot ofheadaches and, like you said,
broken sleep.
I hadn't even really thoughtabout that.
I must say I haven't had a badexperience with a smoke alarm
for a while.
Thank God Must check thatthey're all working Absolutely.
Speaker 2 (33:10):
You go back in and now you know what we say when we
talk about it.
They suddenly go off.
Speaker 1 (33:14):
Yeah, yeah, yeah, that's exactly right.
What do you love about yourrole, anne?
I mean, our listeners will, youknow, be obviously able to tell
how passionate you are.
Yeah.
Speaker 2 (33:23):
What do I love about my role?
I love the fact that I can helpour clients and our homeowners
in sorting out situations.
You know, when the norm doesn'tfit, something is different and
we need to work a little bitmore.
I absolutely love that becauseI'm here to help get to that
resolution.
I love helping our clients.
(33:44):
They call me up all the time.
I love helping the generalpublic when they have, you know,
they've put on a new room orsomething and they're just not
sure what goes on here.
I'm there for them, so I'm hereto help and I just love that
about my role.
Speaker 1 (33:58):
Oh, you are an absolute angel.
Honestly, I recount and thinkgosh how many journeys we've had
and unique situations we have,and we've laughed all the way
through, haven't we?
We always laugh and you alwaysbring joy when we get a chance
to chat.
We just recently installed asmoke alarm in a studio, so it
was a shed that's used as apersonal training business.
(34:20):
That was a new experience forme and that was an interesting
one.
Because the ceiling height wewere a little bit concerned.
We were worried is it over fourmetres?
That the technician needed tohave another support person.
So I loved that level of detailand I think that's really
important for your team's.
(34:40):
You know, obviously, workplacehealth and safety as well.
Speaker 2 (34:43):
Yes, safety is paramount for us, as well as our
clients that we're going to.
So yes absolutely, but we cando it.
We can do it, so just let usknow and we're there.
Speaker 1 (34:52):
There's never been a problem you haven't solved in
the smoke alarm world for me Ifyou haven't solved in the smoke
alarm world for me.
Speaker 2 (35:00):
If you weren't in this role, what would you be
doing?
So if I wasn't working in thisrole right now, I would be on
the Fred Hollows boat.
You know that restores eyesightfor me.
Yes, I would love to be thereNow.
I'm not a doctor.
I'm not a nurse but I know thatI could help those people who
are going to be anxious ofhaving major eye surgery,
(35:21):
basically to hold their hand,help them before, help them
afterwards and just keepeverything positive with them.
Speaker 1 (35:30):
What a beautiful vision.
Pardon the pun, that'sregularly a Christmas present my
mum and her partner purchasefor each other is the gift of
sight for someone else.
Yeah, oh, wow.
And where was the connection tothat?
There isn't honey.
Speaker 2 (35:46):
Okay, I just would love to help.
Speaker 1 (35:49):
Yeah, I do, I feel a calling to help those people.
Speaker 2 (35:51):
Like I said, I'm not a doctor, I'm not a nurse but,
to just keep them calm.
Yeah, absolutely Be with themkeep them laughing, keep them
positive, going in and comingout.
It's giving back, yeah,absolutely Making a difference
in people's lives.
Speaker 1 (36:03):
It's so important.
Yeah, I mean, you know you'respeaking my language with that.
Oh, that's really special.
I my mind boggles now with that.
That's that's really special.
I love that let's shift gears alittle bit and obviously that
gives us an insight to who youare as a person, aside from work
(36:25):
and aside from your potentialvolunteering.
Where's your dream holidaydestination in the world?
Speaker 2 (36:31):
My dream holiday destination would be anywhere
where there is a Wim Hof retreat, kind of you know workshop.
That's happening.
Speaker 1 (36:41):
The ice baths and breathing the ice bath.
Speaker 2 (36:43):
Yes, he is all about health and about immunity and
keeping you strong.
Yes, he's incredible.
Yes, in fact, now it's winter.
After I've done my big walks,I've just signed up to do it's
called the Bloody Log Walk.
Yes, I've seen it walks, I'vejust signed up to do.
Speaker 1 (36:58):
it's called the Bloody Log Walk.
Yes, I've seen it.
Yes, yes, yes, I've just signedup to that.
Speaker 2 (37:01):
So I'm out there preparing for all of that, and
in the morning, when I've beenout with my dog and I've done my
big walks, I go and I jump inour pool.
Speaker 1 (37:08):
That's amazing.
Speaker 2 (37:10):
It's quite a bit cold at the moment.
Yes, yes.
Speaker 1 (37:18):
But honestly, it works.
Invigorating, invigorating.
Speaker 2 (37:19):
Yes, it makes you feel good, yes, it sets me up
for the rest of the day.
Yeah, high, yep.
So yeah, anywhere where thereis a Wim Hof workshop, I would.
I've never been on one and I'veliterally just been reading up
on him over the last year.
Yes, and I would love to go toone of those.
Speaker 1 (37:30):
Yeah, that's amazing.
Well, having um, having Danishheritage, it's very much uh, you
know when I have been, you know, home to Denmark, you know very
much I have been, you know,home to Denmark, you know very
much for my family that you knowin the icy fjords and then
having a nice warm sauna, bringit on.
Bring it on, you know, let'sall feel good.
You're braver than me.
You could also do in Tassie.
(37:51):
You know they do the on thewinter solstice.
They do the naked.
You can go out and have a nakedswim.
I into Solist, they do thenaked.
You can go out and have a nakedswim.
Speaker 2 (38:00):
I think it's about six degrees or something like
that.
Oh, that's amazing.
Do you know what, amy, I'mgoing to set a challenge.
You and I are going to go andwe're going to do some ice baths
together.
Speaker 1 (38:09):
Let's do it.
Let's do one.
Speaker 2 (38:11):
Let's do one, let's go for it.
Speaker 1 (38:14):
I'm more than happy.
I'm always brave.
Actually, I did have acryotherapy a couple of sessions
after a fall.
That was really.
That was, I think, oh, I can'teven maybe like minus 60 or
something like that, and sothat's very much mind over
matter.
So I love that sort of stuff.
It's a bit like skydiving.
So once I've done that, I'mhappy to do an ice bath
(38:34):
Excellent.
An ice bath Excellent.
We're booking it in.
Speaker 2 (38:36):
I'm going to get you there.
Speaker 1 (38:38):
Now I would suggest, anne, every day for you is the
best day of your life, but isthere one particular moment that
stands out for you?
Speaker 2 (38:47):
I would say it's probably two days and that was
giving birth to my children.
That's beautiful.
To actually hold them in myarms and carrying them for nine
months and when they were there,it just honestly the
unconditional love and you justfeeling so great.
Speaker 1 (39:03):
Yeah.
Speaker 2 (39:03):
I would definitely say those two days.
Speaker 1 (39:05):
You are a super mama.
Tell us about your family, somy husband.
Speaker 2 (39:10):
Yeah, I've been with him for gosh, over 20 years now.
Speaker 1 (39:13):
I met him in.
Speaker 2 (39:14):
England when we were working in fact it was funny we
do laugh because I was alreadyworking there and he came in and
said hello, and so Iimmediately told him that
basically I was going to be themost important person in his
life and it was for work,because I was working.
And when we got married hestood up, up, he goes.
(39:38):
You know, I knew from themoment I met her and her first
words were that she was going tobe the most important person in
my life, he said.
And she absolutely is.
Speaker 1 (39:46):
Isn't that special?
Isn't it a gift?
Oh gosh, I've got goosebumpsfrom head to toes.
Isn't it a gift to find someonethat is your person?
Speaker 2 (39:55):
You just connect with them.
Yeah, soulmates Friends tobegin with yeah, and we just
grew.
Speaker 1 (40:01):
And you have journeyed through so much moving
, moving countries Halfwayacross the world.
Obviously with your dad'shealth.
And the two boys yeah, look,it's a testament for you to have
stood the test of the time.
And the boys they keep you busy.
Speaker 2 (40:15):
Boys keep me busy, yes, so the the time and the
boys, they keep you busy, boyskeep me busy.
So the elder one is um atuniversity.
He's left home yes oh, he'sgonna leave home.
He's gonna be back everyweekend.
Yes, no, he left and he talkabout oh my gosh, stab me in the
heart.
So, of course, what am I doing?
Just swarming my little onewith love.
Speaker 1 (40:36):
yeah, yeah, hang on.
Speaker 2 (40:37):
Yes, but he'll be gone at the end of this year as
well.
He'll be going and joining hisbrother, I reckon, at university
, yeah.
Speaker 1 (40:45):
Oh look, if I think my mum's one of the most stoic,
strongest women on this planetand I shouldn't laugh the
hardest day was when she droppedme off.
I left home 21 years in thesame house and she dropped me
off to Brisbane and gosh, eventhe thought of it now, her
little face.
She was so devastated.
We were just we've always justbeen a really formidable team,
(41:07):
so I can only imagine I had toput sunglasses on because I've
got tears in my eyes.
Speaker 2 (41:12):
I was like I'm not going to see you ladies, but
what a beautiful gift, you know,and family is so precious, like
we said.
Speaker 1 (41:19):
So, empty nesters on the horizon, yes, but a fur baby
.
Speaker 2 (41:24):
Oh, I've got a fur baby, our rescue dog.
She's beautiful.
It took a while for her to calmdown.
She's pulled me over.
She broke my arm.
She's pulled me over again andknocked me out, but you know
what.
We worked with her and she'sgorgeous, amazing, absolutely
gorgeous.
She doesn't fear anymore.
Speaker 1 (41:39):
That's beautiful, that's so beautiful.
What a beautiful home that shehas to live.
Speaker 2 (41:44):
Oh, she's well spoiled.
Speaker 1 (41:45):
Well, everybody deserves that.
And what's your favourite mealor drink that you like to enjoy?
Speaker 2 (41:52):
So my favourite meal is duck a la range.
I absolutely love duck a larange, and my drink has to be a
Bailey's Irish cream with an icecube in it.
It's just such a warming,comforting drink.
Sitting around when we're outcamping around the campfire.
Speaker 1 (42:09):
Yeah, yeah, I love it .
So tell me about your duck àl'orange, is it?
Yes, duck à l'orange?
Oui, oui, oui, very La.
Speaker 2 (42:14):
Orange, is it?
Yes?
La Orange, yes, Oui, oui, oui,very French.
Speaker 1 (42:16):
It is.
Where are you having that hereon the Sunshine Coast?
Speaker 2 (42:20):
So I've had it at the tavern, they've had it there,
you know, the Buda Room Tavern.
Speaker 1 (42:25):
Wow, so yeah, they've had it there.
So I always yeah head overthere and I've had it there.
Speaker 2 (42:29):
Yeah, amazing, and when I'm to in England and they
have it there.
And when we went to Parisrecently because we've just been
over to Europe for Christmas.
Yes, Yep had it there as well,was it amazing in Paris?
Speaker 1 (42:41):
Oh, it's just phenomenal.
I think everything's justbetter there.
I remember having a baguetteyou know, we went to a
delicatessen and a baguette withall these beautiful meats and
cheeses.
Speaker 2 (42:52):
Phenomenal, I know.
Absolutely amazing.
And everyone's so happy overthere, aren't they?
Speaker 1 (42:56):
Well, you'd have to be, wouldn't you travelling you
know most romantic city, In factI nearly got mugged there, so
my experience was a little bittarnished.
But time to make a new memorywith that, yes, and Bailey's,
that sounds lovely.
Yeah, with an ice cube, Ialways like a really cool.
Like I'm not into hot drinks,I'll always have an ice latte,
(43:18):
and maybe that's growing up herein Queensland, so that sounds
like a lovely end to the day.
Did you say in front of thefire In front of the fire when
we're camping.
Yes, absolutely.
Speaker 2 (43:27):
It's just such a warming drink, even though it's
got the ice cube in just whenit's going down.
It's just a really warming,comforting drink.
I like it.
It's a warm and comfortingdrink.
Speaker 1 (43:34):
I like it and you'd probably see too I don't know if
you like that also Bundabergrum.
Speaker 2 (43:43):
I've had some really nice like liqueurs, like a smoky
marshmallow or something likethat, not sponsored, and the
spiced rum that they do.
Speaker 1 (43:48):
Yes, beautiful, beautiful, so good.
If it wasn't, what is it?
9am in the morning.
Speaker 2 (43:52):
Absolutely, isn't it 5 o'clock somewhere?
Yeah, I'm sure, in England it'sgetting there.
Speaker 1 (43:56):
Oh, my mum has used that line my whole life and it's
been an absolute pleasure tocatch up.
I knew we would have such ablast.
We just cherish our timetogether.
We're both chatterboxes and weare, and it's always a pleasure
to get to be with you.
Yeah, and I think also too,just your journey and your
eternal optimism.
(44:17):
You know, thanks for sharingthat sort of insight, and you
know that was born from a reallyyoung age.
To wrap up, I always like myguests to share what their
favourite quote or saying is.
Speaker 2 (44:29):
Absolutely.
It's actually our family motto,and it is no such word as can't
.
It's only a question of howamazing we live by it.
Yeah, just you know, we can getthrough everything working
together.
There is never, ever, a placewhere it can't happen.
You're a question of how you'reamazing.
(44:52):
And is there ever a down day, Imust ask no, why we live in the
most beautiful place in theworld.
I have beautiful friends likeyou, amy.
Vice versa, no absolutely.
Speaker 1 (45:03):
That's amazing.
What an inspiration.
Well, thank you very much,beautiful Anne Barnett from
Coast Smoke Alarms, for joiningme today thank you for having us
, amy, always a pleasure thankyou for listening to this
episode of Beyond the Signboard.
We trust you enjoyed it as muchas we enjoyed making it for you
.
If there are any topics youwant covered in the future, make
(45:23):
sure you reach out and let usknow.
Also, feedback and suggestionsare appreciated almost as much
as likes, shares and downloads.
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