#16 - Anna & Miriam — Unpacking our favourite bits of 'Never Split the Difference.'

In this episode, Anna and Miriam unpack their personal highlights from Chris Voss' bestselling negotiation book, 'Never Split the Difference.'

We chat about:

• Why having a baby is the secret to improving your golf game
• Why some waiters don't use notebooks
• Listening to poor presenters: How to respond (or in Anna's case...tolerate).
• Harnessing the voice to make difficult conversations a little easier
• Tactical empathy, and empathy vs sympathy
• Conversational mirroring
• Calibrated questions: what, why, and how

Note: We are sorry for the audio problems on Miriam's end. We are working to resolve this issue and should have it sorted by the next episode. Keep listening, we love you for it!