August 30, 2025 • 30 mins
What separates thriving detailing businesses from those that merely survive? In this eye-opening conversation with Clint Hintz of DuraSlic, we pull back the curtain on the ceramic coating industry and uncover the principles that drive lasting success in automotive care.
Clint's journey begins with childhood memories of his father's mechanical workshop, where he discovered his own talent wasn't in fixing cars but in making them shine. From those humble beginnings washing cars at 13, he built a career that eventually led him to DuraSlic, where he now applies decades of industry knowledge to develop and support premium ceramic coating products.
The most revealing moments come when Clint addresses the lack of regulation in the ceramic coating world. Without standardized testing or oversight, integrity becomes the true differentiator between companies. "Somebody could say this coating lasts 50 years and there's really nobody that says no, that's not the case," Clint explains, highlighting why DuraSlic's commitment to in-house chemists and rigorous testing matters.
Beyond product insights, Clint shares timeless business wisdom applicable to detailers at any stage. Setting realistic expectations with clients, tracking customer feedback systematically, and knowing your unique "superpower" emerge as foundations for building customer loyalty and sustainable growth. His advocacy for the "sponge mentality" – continuously absorbing new information rather than being closed off like a "rock" – offers a refreshing perspective on professional development.
Whether you're considering adding ceramic coatings to your service menu or looking to strengthen your existing detailing business fundamentals, this conversation delivers actionable strategies alongside an insider's perspective on industry trends. Connect with Clint at chintz@duraslic.com or visit duraslic.com to explore their certification program and product offerings.
INTRO
Your host is Davy Tyburski, America’s Chief Profit Officer® and Founder BigMoneyDetailer.com.
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OUTRO
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:06):
Hey, Big Money Detailers, welcome to the Big
Money Detailer podcast today,and we are doing something
unique today.
You know, once in a while wetalk to folks that are actually
players, movers and shakers inthe actual industry, and
obviously most of you that havebeen following us for a while
know that we mostly talk todetailers the hands-on what's
happening in your business.
Today we're going to go alittle different direction, and
(00:28):
my guest today is Clint Hintzfrom DuraSlick, and Clint, we're
so excited to have you today.
So first question man, are youready to thrive and shine?
Speaker 2 (00:37):
Oh, absolutely.
I really appreciate you havingme on, Davey.
This is a pleasure.
Speaker 1 (00:42):
Oh man, it's a blessing to have you on as well.
So, first off, you know, let'stalk about our connection.
So I grew up most of myfollowers know I grew up just
south of Pittsburgh in a smallsteel mill town called Manessen,
pennsylvania, and up there theygot this football team called
the Pittsburgh Steelers.
And yeah, I know, Clint, I knowit's crazy, but Clint, you know
you're from Cleveland, so let'stalk a little bit about that
(01:04):
kind of when you were followingfootball, and even today, Like,
tell me a little more about that, how much fun you have watching
that.
Speaker 2 (01:17):
You know I think I told you on our pre-interview.
You know I'm used to watchingthe Browns lose a lot on Sundays
.
But you know I always keep thathometown.
You know loyalty, even when Ilived in various other states.
It's important to me.
I have a lot of memories withmy father and family and, uh,
you know, if one thing I can sayis you know, us Northeastern
Ohioers, we're, we're very loyal.
Speaker 1 (01:37):
Uh, win or lose Absolutely and loyalty is
important and actually youtouched on something real quick
and, uh, I'll just get this out.
Because out?
Because some of the new folksthat might be listening are like
Davey, you know big moneydetailer, you're all about the
financial piece, you're allabout the money.
No, I'm all about the marketing.
And what I know is especiallythe folks that are new to the
(01:57):
podcast.
You came here because you wantto make more money in your
business, but here at Big MoneyDetailer, we focus on the five
F's, as I call them.
We focus on faith, we focus onfamily, we obviously focus on
the financial, we focus onfitness and fun as well, and we
welcome you to the podcast.
If you're a new listener, we'reglad to have you.
And we're not just about the F,which is financial, we're also
(02:18):
about those other four F's aswell, and what Clint just
touched on about the fact offamily and great memories with
his father and all those type ofthings.
That's what we're all about.
It's not just about yourbusiness.
All right, clint, let's go backa little bit.
So tell us a little more about,kind of, how you got into the
automotive industry, like whatattracted you to the auto
industry say but you know, Icome from a car family.
Speaker 2 (02:47):
My my father is a retired mechanic, um, and he
restored a lot of old cars, so Ialways had cool cars to drive,
um, and there was always carsaround.
Like you know, my dad wouldjust like come home one day and
go hey, you know, get all yourstuff out of the Buick Regal,
cause it's, I sold it and thiscar's coming.
But I learned that I wasn'tsuper duper mechanically
(03:08):
inclined, but I was very good atcleaning them.
So that's really where mypassion started for not just
cars but for cleaning them Cool.
Speaker 1 (03:17):
So I didn't ask you before the podcast.
But did you actually do like?
As a younger kid we all did ourour local neighborhood jobs
right?
We did the grass cutting inPittsburgh.
We shoveled the snow.
Did you actually wash cars andkind of how you did that, or was
it more just for the familycars?
Speaker 2 (03:34):
No, actually my dad used to run the service station
at a at a Sitco station, andthat was like back when you got
your car fixed at Sitco, right,and you know the the vending was
like a little turn thing thatyou pulled the potato chips off.
But one day I was a teenager 13, I think and he said, hey, some
(03:56):
guy down the road's looking fora detailer, and you know that
that's where it started.
That young of an age, I meanno-transcript back many, many
(04:33):
years.
Speaker 1 (04:33):
You know, like you said, younger and same thing
with me when I was young.
Same situation where, hey, hardwork pays off, but working the
same way is also a big payoff aswell.
All right, good.
Well, let's talk a little bitabout transitioning kind of to
Duracell, like what were some ofthe things and some of the
reasons why you jumped into thatside of the business?
Speaker 2 (04:53):
I'm still trying to figure that out.
Speaker 1 (04:55):
No, Well, I think we're all trying to figure that
out, right.
Speaker 2 (04:59):
No, you know I loved my last job, it was one of my
favorite jobs.
But you know, when I got intomy 50s, my priorities just
changed a little bit.
And you know I don't mean tosound ungrateful, because I'm
very grateful, but I wastraveling overseas and you know
(05:19):
I was turning and burning cominghome from trips, working
weekends, and it's not that I'ma lazy guy, but you know, I
really really just got thissense of home and family, my
folks getting older, and I saidyou know what?
I don't have to do this.
You know I can choose to do it.
And you know, when I started totalk to the guys at Duracellick,
(05:41):
they said what's your hang upabout the industry?
And I said I don't want to beon an airplane every week.
And they said we can work withthat.
So that's really where itstarted and it's been a
challenge.
But you know, I've been able.
I've really been very, you know, lucky to be able to reinvent
myself a few times in thisindustry and challenge myself.
(06:04):
And that's exactly what this isand it keeps me back on my toes
and I like that.
Speaker 1 (06:09):
Yeah, that's good.
Well, let's, let's stay onchallenges for a minute.
I think that today again, wehave the blessing of kind of
going behind the curtain, of youknow with, with detailers, not
knowing some of the stuff thathappens in the coding business.
But let's talk a little bitabout the challenges.
You guys see and you know, whatdo you see for the future if
you want to get your crystalball out?
Speaker 2 (06:29):
Absolutely, let me grab it.
You know the challenges of theindustry is, you know there's a
lot of change.
I mean, I was in the industryprofessionally starting in 98.
Professionally starting in 98.
And there was, you know, over15, maybe more years.
(06:50):
There was clay and you knowsome foam pads and you know a
couple of minor things.
But the industry is alwayschanging.
Ceramic coatings are a very,very crowded space.
There's a lot of ceramiccoatings, but one of the reasons
I liked it and I likedDuraslick was they make their
coatings, they employ theirchemists and it's just.
The automotive is just a smallpart of the business.
(07:14):
There's actually a much biggerbusiness that Duraslick, which
is called NanoSlick, does indifferent industries does in
different industries.
Speaker 1 (07:29):
Let's talk a little bit about.
You know, compared to like, oneof the things I always remind
people of is I've worked in 15different industries with my
private coaching clients.
So everything from med tech toprofessional speakers, hvac
companies I can go on and on.
It's not important, but what Iknow is there's different
regulations and different like,for instance, hipaa right that's
(07:49):
the Privacy Act for health careLike there's certain like you
have to be by the book orthere's tremendous fines.
But let's talk a little bitabout kind of your side of the
business.
There doesn't seem to be asmuch, so dive into that a little
bit.
Speaker 2 (07:57):
Yeah, you know that's a good point, because there's
not.
The first thing I'm going tosay is there's some really,
really great ceramic coatingcompanies out there.
I have some tenaciouscompetitors, but there's also
some fluff in the industry and Ithink part of that reason is
because there's really nogoverning body that says hey,
(08:19):
look, you know, here's thestandards, and these and and
these will be tested.
Um, us and a handful of othercompanies, because that's just
how we choose to go to market,we do hold to those standards in
regards to what we say, um, youknow.
Uh, for instance, the hardnessyou know.
(08:40):
Um, you know, if somebody says,hey, it's a 14, uh, you know,
the hardness is a 14.
On the pencil hardness test, youknow we're not aware of a test
that that actually embodies that, the proof that that does that.
So, in other words, I guesswhat I'm saying is somebody
(09:01):
could say this coating last 50years and it's a this hardness
and it's this slight angle andwhatever, and there's really
nobody that says no, that's notthe case.
I'm not here to police anybodyelse's business.
I don't do other companies'inventory, I just try to sell
the benefits of the ceramiccoating manufacturer I work for.
(09:24):
But it brings challenges.
Speaker 1 (09:26):
Yeah, for sure.
And again, integrity andhonesty is a key part of
business, absolutely.
It's a small industry inreality.
Everybody kind of knows theskeleton's in the closet.
Let's leave it as that, right.
Speaker 2 (09:40):
Yeah, yeah, there's a lot of marketing that goes on
and you know marketing is good,but you know marketing doesn't
always bring the end users, Ibelieve, to the best product for
what they're looking for.
Speaker 1 (09:54):
Got it, got it.
Well, let's transition now kindof like to you right,
specifically Endurus like greatcompany, get that.
But let's also dive into someof the things.
I mean, you've been in businessfor a long time as long as I
have, I'm sure but what are someof the things you've learned
over the years?
And it could be something small.
Here's what I say small changesmake big changes.
(10:15):
Small things you could tweak inyour business could ultimately
be a big change in your revenueor your expenses or whatever
that is.
So let's use this section interms of, like, some of maybe
two or three ideas in terms ofrunning a business.
What have you learned?
Some key takeaways, and what Ilike to say is maybe even some
of the mistakes you've made andwhat did you learn from those
(10:35):
mistakes?
A wide, wide range here whereyou want to go, brother, but
let's dive into some of those,yeah.
Speaker 2 (10:41):
I think that I think that honesty, integrity are are
very important in a business andI think that I've learned that
because I have a lot of loyalcustomers and it's, you know, my
mentor.
You know, a couple of decadesago told me he said you know,
always tell the truth of.
Decades ago.
Told me he said you know,always tell the truth and if you
(11:02):
don't know the answer, get backto them, find the right answer.
Get back to them Cause you know, really still to this day from
me on a sales aspect, I'm tryingto find a customer for life.
Big, medium size, small haspotential.
Um, I'm not really looking toget a customer that I can get a
big lump out of for a shortperiod of time and I would
(11:22):
advise that to saying the sameas somebody running a detail
shop is, you know, be honest,you know and try to keep that
customer coming back, for youknow the entirety of their
vehicle or the time that theyneed services for that vehicle.
It's because there's a lot ofdetail shops out there now, just
(11:44):
like there's a lot of ceramiccoating companies.
So I have to find a way to makemyself stand out and that is by
you know, being honest and youknow, knowing my product line,
knowing what I'm selling, makingsure that I'm qualifying that
(12:06):
customer for what they need, notwhat I necessarily want them to
buy.
And that goes with askingquestions, getting to know your
customer and you know, spendingtime instead of just handing a
piece of paper or saying this isthe best.
Speaker 1 (12:16):
Sure, absolutely.
I mean a couple of bridgestatements I've used for years
is you know, if we were having aconversation, you'd ask me a
question.
Hey, clint, that's a greatquestion.
Thanks for asking it.
By the way, unfortunately Idon't know the answer, but I'm
going to get the answer and Iwill follow up.
Fill in the blank, so get anexpectation of when you're going
to follow up and just let themknow.
You don't know the answer, but alot of times those questions
(12:38):
like, for instance, if I go wayback to back, when I was with
the Global Med Tech Company, wehad our customer service agents
trained to dive into and listento the answers to those type of
questions.
If a nurse, for instance,called into our call center and
they asked a specific question,we actually tracked.
And all the listeners shouldwrite these three letters down
CCS, ccs.
(12:59):
We track compliments, we trackconcerns and we track
suggestions.
Now, of course, I always have aprop.
My listeners know that I alwayshave a Post-it note.
People are like I don't have asystem to track compliments,
concerns, suggestions.
I'm like you do today you havea Post-it pad and you got a pen.
That's what we're going to useand every time you get a
compliment, you're going towrite compliment and what it was
.
You're going to get a concern,you're going to write concern,
(13:21):
what it was.
And if a suggestion, you'regoing to write suggestion.
And at the end of the weekyou're going to get your shoebox
out.
Yeah, we used the shoebox backthen and we went and put them
all on the conference room tableand we divided nurses calling
in asking us a question do youhave a product that combines
(13:41):
this product with that product?
The answer was no, we don't,but thanks for suggesting it.
That ended up creating a, let'sjust say, a multimillion dollar
product where we combine two ofour products together.
And it came not from internal,it didn't come from our
engineers, it didn't come frommarketing, it came from letting
people ask you the question.
And then what are you going todo to address that?
I think in the detailing worldit's the same thing A detailer
(14:04):
is a detailer.
But if you're getting aquestion hey, do you guys do
tint?
Do you guys do tint?
Do you guys do tint?
Hey, do you guys do wraps?
Do you do wraps?
Eventually you have to realizethat if you track that, you go.
That's an opportunity and maybeI don't want to do it.
Maybe in like a fluid allospotDylan's business.
We may not want to do it, butthat should encourage you and
motivate you to go find someonewho could possibly do that work
(14:25):
for you.
And, of course, you get a pieceof the action.
So that question people askingyou questions.
You should take that as ablessing because that is an
opportunity for you to eitherimprove your quality or to offer
something else in the productline.
Anything else on questions andmaking sure that you get back to
people.
Anything else that you want toshare in terms of some business
strategies you've used andtechniques.
Speaker 2 (14:46):
Well, you know, one thing I teach in my classes is,
you know, especially when you'reselling detail services, you
know you don't have that crystalball.
You know, until you do a testspot or check scratches or
stains and interiors, you knowthere's always that little bit
of an open.
So you know, I try to keepexpectations right here, instead
(15:07):
of you know promising, you knowthat, hey, yeah, I can get
those scratches, I can get thosestains, because you know, if
you can't, then you take a bigchance of losing that customer
who's going to say, hey, I'mgoing to try the shop down the
road.
But if you keep those realisticexpectations from that customer
and you outperform them, thenyou look great.
(15:30):
And I think that's just areally, really good way to try
to keep your customers comingback and keep that customer
retention high.
To try to keep your customerscoming back and keep that
customer retention high.
And if it does happen that youdon't get those the way you
wanted it, you don't exceed, youstill have not overpromised,
(15:50):
you're still right here withexpectations and that customer
says, hey, you tried, it didn'twork, but you didn't tell me
something that you could do andthen not get it done.
Speaker 1 (15:57):
Yeah, that's good.
That's good Again, setting theright expectations of kind of
what you're going to deliver andmaking sure that you at least
deliver the minimum.
And then, when you over exceed,it's like, man, you're a hero.
Right, exactly Good.
All right, let's talk aboutsuperpowers for a minute.
Man and the listeners like whatsuperpower are you talking about
?
I'm like I can't pick one.
I pick one, but if you had topick one superpower like Clint
(16:19):
is so good at this, fill in theblank he'd have to wear a cape.
And then, of course, if youwant to on the other side, if
you want to say the same thingfor Duracell, like what's the
superpower of Duracell?
But let's stay on thesuperpower thing, and the reason
I asked this question it'simportant for listeners is you
have to know yourself.
You have to know what you'rereally good at and the stuff
that you enjoy doing and you'regood at you ought to do.
(16:42):
And in some cases there's stuffyou don't like to do and guess
what, let's be honest, itdoesn't get done.
You know why?
Because you don't like to do it.
That's where building a solidteam, that's why having key
parts of your company where youhave people to support, like, in
your case, the sales efforts.
That's the key to scaling abusiness, if you choose to do so
.
But superpowers let's talkabout that.
Speaker 2 (17:02):
Well, if I had to pick one, there you go.
No, no, you know, what I reallyfeel that I'm good at is I feel
that I really am a good trainer.
I think I'm a good teacher.
I've been doing it since thelate 90s.
I'm always open to learn.
Because of the differentopportunities I've had in the
(17:23):
industry.
I'm kind of that person that hasexperience in liquids, in
compounds, paint repair,coatings, buffing pads and even
accessories.
So, you know, I guess you couldsay I know a little bit about a
lot of things and I think thatthat's important because, you
(17:47):
know, when I was young therewasn't a lot of training that
was available and now you have aplethora of really, really good
opportunities out there to golearn from people and you just
have to have that open mind tounderstand that.
You know, even I and I've I'vetrained under some of the best
people you know in the industryand learn from them.
(18:10):
But I still say you know, I Ihave to still learn if I'm not
learning and growing.
But yeah, that is my passion.
I feel like if somebody canlisten, I can help with various
types of problems because, youknow, years ago I finally
learned, you know, every once ina while.
(18:30):
Clint, you got to shut yourmouth and you know.
You got to open up your earsand learn, and the things I
learn are from people that havebeen in the industry for decades
, as well as people that havebeen in the industry for a very
short time.
Speaker 1 (18:44):
Absolutely.
The great Warren Buffett alwayssays the best investment you
can make is in yourself.
That's right.
No one can take that away fromyou.
And when you invest in yourknowledge, your skills and your
abilities, no one can ever takethat away, and especially in the
training environment.
That's critical.
And the last thing I want topoint out that again all my
listeners, I just want toencourage you and there are some
rocks out there, but I want youto be sponges, Like Clint was
(19:13):
just describing is so important.
You got to be a sponge and,believe me, he's at the top of
his game from a trainingperspective, but he's still a
sponge and what that means toyou is he's still taking in
information and he's using thatto train others so they could be
better.
If you're a rock and you'relike I tried that a year ago,
that'll never work Like that's arock mentality.
You don't want that.
You want a sponge mentality.
We're able to take in all thatnew information to improve your
knowledge, skills and abilities.
So it's like my slogan is I wantto show you how to earn more so
(19:37):
you can serve more, andwhatever that serve more is for
your church or charities orwhatever, or just serving more
clients.
But that is a key you alwayshave to be learning.
All right, good.
What about, like, theDuracellic side of things?
If, again, you guys do a lot ofgood stuff?
But if you had to pick onething, that man that really sets
you apart, or at least you tryto set yourself apart from
others, what would be one or twoof those things if you want to
(19:57):
share those?
Speaker 2 (19:58):
Well, I can tell you this you know, duracellic makes
a very quality product, um, andI think that's very evident from
folks that have used it.
It doesn't mean it's always thesimplest to use, Not that it's
complicated.
But you know, we have some veryintricate coatings and we have
a rigorous testing process thatwe use, you know, real equipment
(20:21):
to test these.
We test them well for us.
We test them against ourcompetitors because we want to
make sure that, you know, whatwe're offering is comparable and
hopefully exceeds what's outthere in the industry.
They care about what we put out.
You know, it has to be thetruth, it has to be honest and
(20:45):
you know, and I think that'swhere the evolution of this new
coding ease that we just cameout with, you know it's, it's
revolutionary, I mean, andthat's just because we have a
full time chemist team that weemploy that said, hey, look, you
know there's this and there'smore to come, and I like that.
(21:06):
I think it's definitely standsthem out versus a lot of the me
too's, and you know folks thatare relabeling coatings and
saying, hey, we're constantlytrying to make this better.
Speaker 1 (21:17):
Good.
Constantly improving is a goodthing, right, that's, that's
awesome, good deal, if there'sone.
I mean, this is the other sideof kind of the earlier
conversation but if there's likeone business lesson you learned
at an early age, what would bethat main business lesson?
Obviously taking care of people.
I get that being a sponge, butis there anything else that
(21:38):
jumps out in terms of thatquestion to you?
Speaker 2 (21:41):
Yeah, you know what that you say that there is, and
you know one thing that I'velearned is that relationships
are important.
You know you do what you sayyou're going to do, and you know
one thing that I've learned isthat relationships are important
.
You know you do what you sayyou're going to do and you know
you tell the truth, like I hadalready mentioned, because my
lesson that I learned was thatsmall companies become big
companies and when you took thetime to put into them when they
(22:06):
were small, many of themremember that and they carry you
along and I've had a couple ofdifferent experiences with that.
That really makes me go okay, Iwas doing the right thing here
by you know, supporting somebodyand not just giving my time and
my energy to somebody that Iknew was going to.
(22:28):
You know turn big numbers rightaway, which it's not that I
turn those down, but I thinkthat management of time is very
important and I think if you'vebeen in the industry as long as
myself, some of these things docome full circle where you go
glad I paid attention to thatperson or company.
Speaker 1 (22:48):
Yeah, yeah.
Well, that, that, that lesson.
I wish I had learned that at amuch earlier age, when I was,
let's say, younger and didn'thave as much wisdom.
Let's just say I burned a fewbridges, Um, it happens.
But now I know that, uh, andand it's been a while now I that
was back when I was immature asa leader.
I get you now.
I certainly get it.
(23:08):
I mean, you never know what'sgoing to come back.
It's like when I do my keynotetalks all over the globe, I
never know who's in the audience.
I mean, there could be someonethere that could book me for a
large company.
It could be someone there thatdeals with an association.
So you always have to be onyour game and people say, well,
(23:32):
no one's going to know, no one'swatching.
Well, actually you're watchingyourself and the man upstairs is
always watching you too.
So you've got to be sensitiveand make sure that you're
communicating the truth withintegrity and making sure people
understand what you can andcannot do.
Let's move a little more intosales.
So you have, obviously, withyou guys, you have, like your
installers, and then you haveyour distributors, right, but
what are maybe one or two sales?
I hate to call them techniquesor strategies.
I was listening to a podcastyesterday and the guy kept
(23:54):
saying, yeah, here's a few of mytricks, here's a few of my
tricks.
And I kept thinking man, youdon't want to be fooling people
Like you don't want to havetricks, you want to have like
real-world tips and strategies.
So, sales perspective Clint, afew thoughts for our detailers
of how they can model.
That's one of the things I liketo say is what do you model
that Clint's doing and how doyou model it and tweak it just a
(24:16):
little tiny bit to make it workfor your detailing business.
Speaker 2 (24:19):
No, that's actually a really good question.
Sorry about the lawnmower.
Speaker 1 (24:23):
It's all right, man, it's all good.
Speaker 2 (24:26):
So you know, I think that one thing that I have
always been good at and it'sbeen important to me, is to
learn my product line.
You know I try to learn, notjust like take ceramic coatings,
I don't just know and learnabout the paint repair and you
(24:47):
know the other things that comealong with that because I want
to be part of something that canhelp somebody generate some
revenue, because ceramiccoatings can be very profitable
part of your business and a lotof people lean away from them
for certain reasons and I thinkit's just because they don't
(25:07):
understand so much.
You know how to apply what theydo, the ins and outs and those
kind of things.
So I think when you're selling,you definitely want to make
sure that you know what you'reselling.
I think that's wheremanufacturers come in.
If you're buying somebody'scoating or buffers or compounds
or liquids, you know you shouldhave that support, whether it's
(25:29):
from your distributor or youronline reseller, to be able to
understand how those productswork.
It's important.
Speaker 1 (25:35):
Yeah, absolutely, that's good.
Yeah, Know your product and ifsomeone asks you a question, we
covered this earlier, so you gotto go back to your notes If you
don't know the answer.
Hey, that's a great question.
I don't know the answer, butlet me get back to you within
two days and I'll get you theright answer on that.
Speaker 2 (25:48):
Because you know everything.
Speaker 1 (25:50):
I mean, I appreciate the fact that you're a sponge,
and same thing in our businessat Big Money Detailer is we
don't know everything.
But if I don't know it, I'mgoing to go get the answer and
make sure I get back to you.
Good, well, as we get ready toclose down, clint, just one
question for you, and this isbut is there anything we didn't
cover yet that you think wouldadd value to our current
listeners on the podcast?
(26:10):
Any area you want to cover orsomething else?
Hey, dave, you should haveasked me about fill in the blank
, does that?
Speaker 2 (26:18):
ring a bell with you at all or anything else you want
to cover?
No, actually.
No, I thought that we utilizedthe time really well.
I just think that it's a reallygood time for you know people
to have businesses, detailbusinesses and you know, back in
the 90s and early 2000s, youknow a good detailer just really
didn't have professionalrecognition.
(26:39):
They were car cleaners andhacks and whatever.
So, you know, learn your skillset, learn how to use your tools
and you know there are ways torun a very profitable detail
shop and offer very good resultsfrom that.
And I think that don't beafraid to say you can't do it
(27:01):
just by yourself.
There's resources out there andsometimes it's an investment,
but there are ways to learn thisand do it right and go to bed
at night and sleep like a baby.
Speaker 1 (27:11):
Good good.
Well, we're going to land theplan there Before we go Clint.
What's the best way for folksto reach out to you guys?
Speaker 2 (27:17):
Well, you know, we're on social media.
We're on Facebook, instagram.
To get a hold of me, it'schintz at duraslickcom.
It's chintz at duraslickcom andour website is wwwduraslickcom.
(27:38):
That's d-u-r-a-s-l-i-ccom and,yeah, we have a a great
certification program, installerprogram and a website that goes
over a lot of our productscertified products, prosumer,
prosumer products.
So you know, we really gotsomething for everybody.
Speaker 1 (27:51):
I love it.
I love it.
Yeah, a lot of entry points too, which is fantastic, which is
really good.
Well, good man.
Again, it was a blessingtalking to you man, my friend
from Cleveland, even though wekind of, again, I don't follow
the Steelers as much as I usedto.
But that's irrelevant.
And here's the lesson aboutthat right, when you're building
relationships with someone, andClint and I have had a
conversation about a week ago,but I mean 90% of our
(28:13):
conversation about how'd yougrow up?
Tell me more about your family.
You know, what do you do forfun?
Clint, if you don't know, is anoutdoors man.
He loves to be outside and Ilike to be outside most of the
time.
But, yeah, those are the thingsyou want to start with.
What are those connectionpoints?
So with that I'm going to shutthis down.
Clint, it's been a blessinghaving you, man.
Until next time, I'm DaveyTyburski, the founder of
(28:35):
BigMoneyDetailercom and also youmay know me as America's Chief
Profit Officer, and I'll see youon the other side.
Thanks, davey, you.
Hey, Big Money Detailers, welcome to the Big
Money Detailer podcast today,and we are doing something
unique today.
You know, once in a while wetalk to folks that are actually
players, movers and shakers inthe actual industry, and
obviously most of you that havebeen following us for a while
know that we mostly talk todetailers the hands-on what's
happening in your business.
Today we're going to go alittle different direction, and
(00:28):
my guest today is Clint Hintzfrom DuraSlick, and Clint, we're
so excited to have you today.
So first question man, are youready to thrive and shine?
Speaker 2 (00:37):
Oh, absolutely.
I really appreciate you havingme on, Davey.
This is a pleasure.
Speaker 1 (00:42):
Oh man, it's a blessing to have you on as well.
So, first off, you know, let'stalk about our connection.
So I grew up most of myfollowers know I grew up just
south of Pittsburgh in a smallsteel mill town called Manessen,
pennsylvania, and up there theygot this football team called
the Pittsburgh Steelers.
And yeah, I know, Clint, I knowit's crazy, but Clint, you know
you're from Cleveland, so let'stalk a little bit about that
(01:04):
kind of when you were followingfootball, and even today, Like,
tell me a little more about that, how much fun you have watching
that.
Speaker 2 (01:17):
You know I think I told you on our pre-interview.
You know I'm used to watchingthe Browns lose a lot on Sundays
.
But you know I always keep thathometown.
You know loyalty, even when Ilived in various other states.
It's important to me.
I have a lot of memories withmy father and family and, uh,
you know, if one thing I can sayis you know, us Northeastern
Ohioers, we're, we're very loyal.
Speaker 1 (01:37):
Uh, win or lose Absolutely and loyalty is
important and actually youtouched on something real quick
and, uh, I'll just get this out.
Because out?
Because some of the new folksthat might be listening are like
Davey, you know big moneydetailer, you're all about the
financial piece, you're allabout the money.
No, I'm all about the marketing.
And what I know is especiallythe folks that are new to the
(01:57):
podcast.
You came here because you wantto make more money in your
business, but here at Big MoneyDetailer, we focus on the five
F's, as I call them.
We focus on faith, we focus onfamily, we obviously focus on
the financial, we focus onfitness and fun as well, and we
welcome you to the podcast.
If you're a new listener, we'reglad to have you.
And we're not just about the F,which is financial, we're also
(02:18):
about those other four F's aswell, and what Clint just
touched on about the fact offamily and great memories with
his father and all those type ofthings.
That's what we're all about.
It's not just about yourbusiness.
All right, clint, let's go backa little bit.
So tell us a little more about,kind of, how you got into the
automotive industry, like whatattracted you to the auto
industry say but you know, Icome from a car family.
Speaker 2 (02:47):
My my father is a retired mechanic, um, and he
restored a lot of old cars, so Ialways had cool cars to drive,
um, and there was always carsaround.
Like you know, my dad wouldjust like come home one day and
go hey, you know, get all yourstuff out of the Buick Regal,
cause it's, I sold it and thiscar's coming.
But I learned that I wasn'tsuper duper mechanically
(03:08):
inclined, but I was very good atcleaning them.
So that's really where mypassion started for not just
cars but for cleaning them Cool.
Speaker 1 (03:17):
So I didn't ask you before the podcast.
But did you actually do like?
As a younger kid we all did ourour local neighborhood jobs
right?
We did the grass cutting inPittsburgh.
We shoveled the snow.
Did you actually wash cars andkind of how you did that, or was
it more just for the familycars?
Speaker 2 (03:34):
No, actually my dad used to run the service station
at a at a Sitco station, andthat was like back when you got
your car fixed at Sitco, right,and you know the the vending was
like a little turn thing thatyou pulled the potato chips off.
But one day I was a teenager 13, I think and he said, hey, some
(03:56):
guy down the road's looking fora detailer, and you know that
that's where it started.
That young of an age, I meanno-transcript back many, many
(04:33):
years.
Speaker 1 (04:33):
You know, like you said, younger and same thing
with me when I was young.
Same situation where, hey, hardwork pays off, but working the
same way is also a big payoff aswell.
All right, good.
Well, let's talk a little bitabout transitioning kind of to
Duracell, like what were some ofthe things and some of the
reasons why you jumped into thatside of the business?
Speaker 2 (04:53):
I'm still trying to figure that out.
Speaker 1 (04:55):
No, Well, I think we're all trying to figure that
out, right.
Speaker 2 (04:59):
No, you know I loved my last job, it was one of my
favorite jobs.
But you know, when I got intomy 50s, my priorities just
changed a little bit.
And you know I don't mean tosound ungrateful, because I'm
very grateful, but I wastraveling overseas and you know
(05:19):
I was turning and burning cominghome from trips, working
weekends, and it's not that I'ma lazy guy, but you know, I
really really just got thissense of home and family, my
folks getting older, and I saidyou know what?
I don't have to do this.
You know I can choose to do it.
And you know, when I started totalk to the guys at Duracellick,
(05:41):
they said what's your hang upabout the industry?
And I said I don't want to beon an airplane every week.
And they said we can work withthat.
So that's really where itstarted and it's been a
challenge.
But you know, I've been able.
I've really been very, you know, lucky to be able to reinvent
myself a few times in thisindustry and challenge myself.
(06:04):
And that's exactly what this isand it keeps me back on my toes
and I like that.
Speaker 1 (06:09):
Yeah, that's good.
Well, let's, let's stay onchallenges for a minute.
I think that today again, wehave the blessing of kind of
going behind the curtain, of youknow with, with detailers, not
knowing some of the stuff thathappens in the coding business.
But let's talk a little bitabout the challenges.
You guys see and you know, whatdo you see for the future if
you want to get your crystalball out?
Speaker 2 (06:29):
Absolutely, let me grab it.
You know the challenges of theindustry is, you know there's a
lot of change.
I mean, I was in the industryprofessionally starting in 98.
Professionally starting in 98.
And there was, you know, over15, maybe more years.
(06:50):
There was clay and you knowsome foam pads and you know a
couple of minor things.
But the industry is alwayschanging.
Ceramic coatings are a very,very crowded space.
There's a lot of ceramiccoatings, but one of the reasons
I liked it and I likedDuraslick was they make their
coatings, they employ theirchemists and it's just.
The automotive is just a smallpart of the business.
(07:14):
There's actually a much biggerbusiness that Duraslick, which
is called NanoSlick, does indifferent industries does in
different industries.
Speaker 1 (07:29):
Let's talk a little bit about.
You know, compared to like, oneof the things I always remind
people of is I've worked in 15different industries with my
private coaching clients.
So everything from med tech toprofessional speakers, hvac
companies I can go on and on.
It's not important, but what Iknow is there's different
regulations and different like,for instance, hipaa right that's
(07:49):
the Privacy Act for health careLike there's certain like you
have to be by the book orthere's tremendous fines.
But let's talk a little bitabout kind of your side of the
business.
There doesn't seem to be asmuch, so dive into that a little
bit.
Speaker 2 (07:57):
Yeah, you know that's a good point, because there's
not.
The first thing I'm going tosay is there's some really,
really great ceramic coatingcompanies out there.
I have some tenaciouscompetitors, but there's also
some fluff in the industry and Ithink part of that reason is
because there's really nogoverning body that says hey,
(08:19):
look, you know, here's thestandards, and these and and
these will be tested.
Um, us and a handful of othercompanies, because that's just
how we choose to go to market,we do hold to those standards in
regards to what we say, um, youknow.
Uh, for instance, the hardnessyou know.
(08:40):
Um, you know, if somebody says,hey, it's a 14, uh, you know,
the hardness is a 14.
On the pencil hardness test, youknow we're not aware of a test
that that actually embodies that, the proof that that does that.
So, in other words, I guesswhat I'm saying is somebody
(09:01):
could say this coating last 50years and it's a this hardness
and it's this slight angle andwhatever, and there's really
nobody that says no, that's notthe case.
I'm not here to police anybodyelse's business.
I don't do other companies'inventory, I just try to sell
the benefits of the ceramiccoating manufacturer I work for.
(09:24):
But it brings challenges.
Speaker 1 (09:26):
Yeah, for sure.
And again, integrity andhonesty is a key part of
business, absolutely.
It's a small industry inreality.
Everybody kind of knows theskeleton's in the closet.
Let's leave it as that, right.
Speaker 2 (09:40):
Yeah, yeah, there's a lot of marketing that goes on
and you know marketing is good,but you know marketing doesn't
always bring the end users, Ibelieve, to the best product for
what they're looking for.
Speaker 1 (09:54):
Got it, got it.
Well, let's transition now kindof like to you right,
specifically Endurus like greatcompany, get that.
But let's also dive into someof the things.
I mean, you've been in businessfor a long time as long as I
have, I'm sure but what are someof the things you've learned
over the years?
And it could be something small.
Here's what I say small changesmake big changes.
(10:15):
Small things you could tweak inyour business could ultimately
be a big change in your revenueor your expenses or whatever
that is.
So let's use this section interms of, like, some of maybe
two or three ideas in terms ofrunning a business.
What have you learned?
Some key takeaways, and what Ilike to say is maybe even some
of the mistakes you've made andwhat did you learn from those
(10:35):
mistakes?
A wide, wide range here whereyou want to go, brother, but
let's dive into some of those,yeah.
Speaker 2 (10:41):
I think that I think that honesty, integrity are are
very important in a business andI think that I've learned that
because I have a lot of loyalcustomers and it's, you know, my
mentor.
You know, a couple of decadesago told me he said you know,
always tell the truth of.
Decades ago.
Told me he said you know,always tell the truth and if you
(11:02):
don't know the answer, get backto them, find the right answer.
Get back to them Cause you know, really still to this day from
me on a sales aspect, I'm tryingto find a customer for life.
Big, medium size, small haspotential.
Um, I'm not really looking toget a customer that I can get a
big lump out of for a shortperiod of time and I would
(11:22):
advise that to saying the sameas somebody running a detail
shop is, you know, be honest,you know and try to keep that
customer coming back, for youknow the entirety of their
vehicle or the time that theyneed services for that vehicle.
It's because there's a lot ofdetail shops out there now, just
(11:44):
like there's a lot of ceramiccoating companies.
So I have to find a way to makemyself stand out and that is by
you know, being honest and youknow, knowing my product line,
knowing what I'm selling, makingsure that I'm qualifying that
(12:06):
customer for what they need, notwhat I necessarily want them to
buy.
And that goes with askingquestions, getting to know your
customer and you know, spendingtime instead of just handing a
piece of paper or saying this isthe best.
Speaker 1 (12:16):
Sure, absolutely.
I mean a couple of bridgestatements I've used for years
is you know, if we were having aconversation, you'd ask me a
question.
Hey, clint, that's a greatquestion.
Thanks for asking it.
By the way, unfortunately Idon't know the answer, but I'm
going to get the answer and Iwill follow up.
Fill in the blank, so get anexpectation of when you're going
to follow up and just let themknow.
You don't know the answer, but alot of times those questions
(12:38):
like, for instance, if I go wayback to back, when I was with
the Global Med Tech Company, wehad our customer service agents
trained to dive into and listento the answers to those type of
questions.
If a nurse, for instance,called into our call center and
they asked a specific question,we actually tracked.
And all the listeners shouldwrite these three letters down
CCS, ccs.
(12:59):
We track compliments, we trackconcerns and we track
suggestions.
Now, of course, I always have aprop.
My listeners know that I alwayshave a Post-it note.
People are like I don't have asystem to track compliments,
concerns, suggestions.
I'm like you do today you havea Post-it pad and you got a pen.
That's what we're going to useand every time you get a
compliment, you're going towrite compliment and what it was
.
You're going to get a concern,you're going to write concern,
(13:21):
what it was.
And if a suggestion, you'regoing to write suggestion.
And at the end of the weekyou're going to get your shoebox
out.
Yeah, we used the shoebox backthen and we went and put them
all on the conference room tableand we divided nurses calling
in asking us a question do youhave a product that combines
(13:41):
this product with that product?
The answer was no, we don't,but thanks for suggesting it.
That ended up creating a, let'sjust say, a multimillion dollar
product where we combine two ofour products together.
And it came not from internal,it didn't come from our
engineers, it didn't come frommarketing, it came from letting
people ask you the question.
And then what are you going todo to address that?
I think in the detailing worldit's the same thing A detailer
(14:04):
is a detailer.
But if you're getting aquestion hey, do you guys do
tint?
Do you guys do tint?
Do you guys do tint?
Hey, do you guys do wraps?
Do you do wraps?
Eventually you have to realizethat if you track that, you go.
That's an opportunity and maybeI don't want to do it.
Maybe in like a fluid allospotDylan's business.
We may not want to do it, butthat should encourage you and
motivate you to go find someonewho could possibly do that work
(14:25):
for you.
And, of course, you get a pieceof the action.
So that question people askingyou questions.
You should take that as ablessing because that is an
opportunity for you to eitherimprove your quality or to offer
something else in the productline.
Anything else on questions andmaking sure that you get back to
people.
Anything else that you want toshare in terms of some business
strategies you've used andtechniques.
Speaker 2 (14:46):
Well, you know, one thing I teach in my classes is,
you know, especially when you'reselling detail services, you
know you don't have that crystalball.
You know, until you do a testspot or check scratches or
stains and interiors, you knowthere's always that little bit
of an open.
So you know, I try to keepexpectations right here, instead
(15:07):
of you know promising, you knowthat, hey, yeah, I can get
those scratches, I can get thosestains, because you know, if
you can't, then you take a bigchance of losing that customer
who's going to say, hey, I'mgoing to try the shop down the
road.
But if you keep those realisticexpectations from that customer
and you outperform them, thenyou look great.
(15:30):
And I think that's just areally, really good way to try
to keep your customers comingback and keep that customer
retention high.
To try to keep your customerscoming back and keep that
customer retention high.
And if it does happen that youdon't get those the way you
wanted it, you don't exceed, youstill have not overpromised,
(15:50):
you're still right here withexpectations and that customer
says, hey, you tried, it didn'twork, but you didn't tell me
something that you could do andthen not get it done.
Speaker 1 (15:57):
Yeah, that's good.
That's good Again, setting theright expectations of kind of
what you're going to deliver andmaking sure that you at least
deliver the minimum.
And then, when you over exceed,it's like, man, you're a hero.
Right, exactly Good.
All right, let's talk aboutsuperpowers for a minute.
Man and the listeners like whatsuperpower are you talking about
?
I'm like I can't pick one.
I pick one, but if you had topick one superpower like Clint
(16:19):
is so good at this, fill in theblank he'd have to wear a cape.
And then, of course, if youwant to on the other side, if
you want to say the same thingfor Duracell, like what's the
superpower of Duracell?
But let's stay on thesuperpower thing, and the reason
I asked this question it'simportant for listeners is you
have to know yourself.
You have to know what you'rereally good at and the stuff
that you enjoy doing and you'regood at you ought to do.
(16:42):
And in some cases there's stuffyou don't like to do and guess
what, let's be honest, itdoesn't get done.
You know why?
Because you don't like to do it.
That's where building a solidteam, that's why having key
parts of your company where youhave people to support, like, in
your case, the sales efforts.
That's the key to scaling abusiness, if you choose to do so
.
But superpowers let's talkabout that.
Speaker 2 (17:02):
Well, if I had to pick one, there you go.
No, no, you know, what I reallyfeel that I'm good at is I feel
that I really am a good trainer.
I think I'm a good teacher.
I've been doing it since thelate 90s.
I'm always open to learn.
Because of the differentopportunities I've had in the
(17:23):
industry.
I'm kind of that person that hasexperience in liquids, in
compounds, paint repair,coatings, buffing pads and even
accessories.
So, you know, I guess you couldsay I know a little bit about a
lot of things and I think thatthat's important because, you
(17:47):
know, when I was young therewasn't a lot of training that
was available and now you have aplethora of really, really good
opportunities out there to golearn from people and you just
have to have that open mind tounderstand that.
You know, even I and I've I'vetrained under some of the best
people you know in the industryand learn from them.
(18:10):
But I still say you know, I Ihave to still learn if I'm not
learning and growing.
But yeah, that is my passion.
I feel like if somebody canlisten, I can help with various
types of problems because, youknow, years ago I finally
learned, you know, every once ina while.
(18:30):
Clint, you got to shut yourmouth and you know.
You got to open up your earsand learn, and the things I
learn are from people that havebeen in the industry for decades
, as well as people that havebeen in the industry for a very
short time.
Speaker 1 (18:44):
Absolutely.
The great Warren Buffett alwayssays the best investment you
can make is in yourself.
That's right.
No one can take that away fromyou.
And when you invest in yourknowledge, your skills and your
abilities, no one can ever takethat away, and especially in the
training environment.
That's critical.
And the last thing I want topoint out that again all my
listeners, I just want toencourage you and there are some
rocks out there, but I want youto be sponges, Like Clint was
(19:13):
just describing is so important.
You got to be a sponge and,believe me, he's at the top of
his game from a trainingperspective, but he's still a
sponge and what that means toyou is he's still taking in
information and he's using thatto train others so they could be
better.
If you're a rock and you'relike I tried that a year ago,
that'll never work Like that's arock mentality.
You don't want that.
You want a sponge mentality.
We're able to take in all thatnew information to improve your
knowledge, skills and abilities.
So it's like my slogan is I wantto show you how to earn more so
(19:37):
you can serve more, andwhatever that serve more is for
your church or charities orwhatever, or just serving more
clients.
But that is a key you alwayshave to be learning.
All right, good.
What about, like, theDuracellic side of things?
If, again, you guys do a lot ofgood stuff?
But if you had to pick onething, that man that really sets
you apart, or at least you tryto set yourself apart from
others, what would be one or twoof those things if you want to
(19:57):
share those?
Speaker 2 (19:58):
Well, I can tell you this you know, duracellic makes
a very quality product, um, andI think that's very evident from
folks that have used it.
It doesn't mean it's always thesimplest to use, Not that it's
complicated.
But you know, we have some veryintricate coatings and we have
a rigorous testing process thatwe use, you know, real equipment
(20:21):
to test these.
We test them well for us.
We test them against ourcompetitors because we want to
make sure that, you know, whatwe're offering is comparable and
hopefully exceeds what's outthere in the industry.
They care about what we put out.
You know, it has to be thetruth, it has to be honest and
(20:45):
you know, and I think that'swhere the evolution of this new
coding ease that we just cameout with, you know it's, it's
revolutionary, I mean, andthat's just because we have a
full time chemist team that weemploy that said, hey, look, you
know there's this and there'smore to come, and I like that.
(21:06):
I think it's definitely standsthem out versus a lot of the me
too's, and you know folks thatare relabeling coatings and
saying, hey, we're constantlytrying to make this better.
Speaker 1 (21:17):
Good.
Constantly improving is a goodthing, right, that's, that's
awesome, good deal, if there'sone.
I mean, this is the other sideof kind of the earlier
conversation but if there's likeone business lesson you learned
at an early age, what would bethat main business lesson?
Obviously taking care of people.
I get that being a sponge, butis there anything else that
(21:38):
jumps out in terms of thatquestion to you?
Speaker 2 (21:41):
Yeah, you know what that you say that there is, and
you know one thing that I'velearned is that relationships
are important.
You know you do what you sayyou're going to do, and you know
one thing that I've learned isthat relationships are important
.
You know you do what you sayyou're going to do and you know
you tell the truth, like I hadalready mentioned, because my
lesson that I learned was thatsmall companies become big
companies and when you took thetime to put into them when they
(22:06):
were small, many of themremember that and they carry you
along and I've had a couple ofdifferent experiences with that.
That really makes me go okay, Iwas doing the right thing here
by you know, supporting somebodyand not just giving my time and
my energy to somebody that Iknew was going to.
(22:28):
You know turn big numbers rightaway, which it's not that I
turn those down, but I thinkthat management of time is very
important and I think if you'vebeen in the industry as long as
myself, some of these things docome full circle where you go
glad I paid attention to thatperson or company.
Speaker 1 (22:48):
Yeah, yeah.
Well, that, that, that lesson.
I wish I had learned that at amuch earlier age, when I was,
let's say, younger and didn'thave as much wisdom.
Let's just say I burned a fewbridges, Um, it happens.
But now I know that, uh, andand it's been a while now I that
was back when I was immature asa leader.
I get you now.
I certainly get it.
(23:08):
I mean, you never know what'sgoing to come back.
It's like when I do my keynotetalks all over the globe, I
never know who's in the audience.
I mean, there could be someonethere that could book me for a
large company.
It could be someone there thatdeals with an association.
So you always have to be onyour game and people say, well,
(23:32):
no one's going to know, no one'swatching.
Well, actually you're watchingyourself and the man upstairs is
always watching you too.
So you've got to be sensitiveand make sure that you're
communicating the truth withintegrity and making sure people
understand what you can andcannot do.
Let's move a little more intosales.
So you have, obviously, withyou guys, you have, like your
installers, and then you haveyour distributors, right, but
what are maybe one or two sales?
I hate to call them techniquesor strategies.
I was listening to a podcastyesterday and the guy kept
(23:54):
saying, yeah, here's a few of mytricks, here's a few of my
tricks.
And I kept thinking man, youdon't want to be fooling people
Like you don't want to havetricks, you want to have like
real-world tips and strategies.
So, sales perspective Clint, afew thoughts for our detailers
of how they can model.
That's one of the things I liketo say is what do you model
that Clint's doing and how doyou model it and tweak it just a
(24:16):
little tiny bit to make it workfor your detailing business.
Speaker 2 (24:19):
No, that's actually a really good question.
Sorry about the lawnmower.
Speaker 1 (24:23):
It's all right, man, it's all good.
Speaker 2 (24:26):
So you know, I think that one thing that I have
always been good at and it'sbeen important to me, is to
learn my product line.
You know I try to learn, notjust like take ceramic coatings,
I don't just know and learnabout the paint repair and you
(24:47):
know the other things that comealong with that because I want
to be part of something that canhelp somebody generate some
revenue, because ceramiccoatings can be very profitable
part of your business and a lotof people lean away from them
for certain reasons and I thinkit's just because they don't
(25:07):
understand so much.
You know how to apply what theydo, the ins and outs and those
kind of things.
So I think when you're selling,you definitely want to make
sure that you know what you'reselling.
I think that's wheremanufacturers come in.
If you're buying somebody'scoating or buffers or compounds
or liquids, you know you shouldhave that support, whether it's
(25:29):
from your distributor or youronline reseller, to be able to
understand how those productswork.
It's important.
Speaker 1 (25:35):
Yeah, absolutely, that's good.
Yeah, Know your product and ifsomeone asks you a question, we
covered this earlier, so you gotto go back to your notes If you
don't know the answer.
Hey, that's a great question.
I don't know the answer, butlet me get back to you within
two days and I'll get you theright answer on that.
Speaker 2 (25:48):
Because you know everything.
Speaker 1 (25:50):
I mean, I appreciate the fact that you're a sponge,
and same thing in our businessat Big Money Detailer is we
don't know everything.
But if I don't know it, I'mgoing to go get the answer and
make sure I get back to you.
Good, well, as we get ready toclose down, clint, just one
question for you, and this isbut is there anything we didn't
cover yet that you think wouldadd value to our current
listeners on the podcast?
(26:10):
Any area you want to cover orsomething else?
Hey, dave, you should haveasked me about fill in the blank
, does that?
Speaker 2 (26:18):
ring a bell with you at all or anything else you want
to cover?
No, actually.
No, I thought that we utilizedthe time really well.
I just think that it's a reallygood time for you know people
to have businesses, detailbusinesses and you know, back in
the 90s and early 2000s, youknow a good detailer just really
didn't have professionalrecognition.
(26:39):
They were car cleaners andhacks and whatever.
So, you know, learn your skillset, learn how to use your tools
and you know there are ways torun a very profitable detail
shop and offer very good resultsfrom that.
And I think that don't beafraid to say you can't do it
(27:01):
just by yourself.
There's resources out there andsometimes it's an investment,
but there are ways to learn thisand do it right and go to bed
at night and sleep like a baby.
Speaker 1 (27:11):
Good good.
Well, we're going to land theplan there Before we go Clint.
What's the best way for folksto reach out to you guys?
Speaker 2 (27:17):
Well, you know, we're on social media.
We're on Facebook, instagram.
To get a hold of me, it'schintz at duraslickcom.
It's chintz at duraslickcom andour website is wwwduraslickcom.
(27:38):
That's d-u-r-a-s-l-i-ccom and,yeah, we have a a great
certification program, installerprogram and a website that goes
over a lot of our productscertified products, prosumer,
prosumer products.
So you know, we really gotsomething for everybody.
Speaker 1 (27:51):
I love it.
I love it.
Yeah, a lot of entry points too, which is fantastic, which is
really good.
Well, good man.
Again, it was a blessingtalking to you man, my friend
from Cleveland, even though wekind of, again, I don't follow
the Steelers as much as I usedto.
But that's irrelevant.
And here's the lesson aboutthat right, when you're building
relationships with someone, andClint and I have had a
conversation about a week ago,but I mean 90% of our
(28:13):
conversation about how'd yougrow up?
Tell me more about your family.
You know, what do you do forfun?
Clint, if you don't know, is anoutdoors man.
He loves to be outside and Ilike to be outside most of the
time.
But, yeah, those are the thingsyou want to start with.
What are those connectionpoints?
So with that I'm going to shutthis down.
Clint, it's been a blessinghaving you, man.
Until next time, I'm DaveyTyburski, the founder of
(28:35):
BigMoneyDetailercom and also youmay know me as America's Chief
Profit Officer, and I'll see youon the other side.
Thanks, davey, you.
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