Episode Transcript
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Speaker 0 (00:01):
Hey, big Money
Detailer, Welcome to the show.
If you're new here, thanks forjoining us.
We intentionally keep most ofour podcasts around 15 minutes
or so, because your timesuitcase is pretty full right.
We give you real-world,actionable strategies and
techniques for your detailingbusiness that work right here on
planet Earth.
No theories or concepts Besideswhat you're about to hear.
Be sure to check outBigMoneyDetailercom, because we
(00:24):
are always posting new trainingresources that show you how to
earn more so you can serve more.
Today, we are diving into timemanagement hacks balancing
multiple auto detailing projects.
When we first started jugglingmultiple auto detailing projects
, we quickly learned that notall jobs are created equal.
Some clients need a quick wash,while others may be booking an
entire detailing session thatincludes waxing and upholstery
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cleaning.
Understanding the scope of eachproject is key to managing our
time efficiently.
We usually break down our tasksinto categories quick jobs,
standard detailing and intensivedeep cleans.
This not only helps us graspwhat needs to be done, but also
allows us to allocate our timemore effectively.
This clear structure keeps usfrom feeling overwhelmed,
especially on busy days.
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Additionally, we make it ahabit to communicate with
clients up front.
Knowing their expectationsahead of time allows us to
prioritize tasks according totheir urgency.
It's a win-win.
They love the clarity and wesave precious time.
After we've outlined ourprojects, we jump into
scheduling.
Our calendar quickly turns intoour best friend.
We prefer to use a blend ofdigital tools and good
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old-fashioned pen and paper.
This combo helps us visualizethe day and stick to it.
We block out specific times foreach job, making sure to
include buffer zones.
Things can come up andsometimes a job that should take
two hours might take three.
Those buffer zones arelifesavers, giving us room to
breathe and making sure we'renot stressing over the next
appointment.
Having a set schedule alsohelps our clients know exactly
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when to expect their vehicle tobe ready.
We've noticed that thisprofessionalism builds trust,
which keeps clients coming backand let's be real, happy clients
usually result in goodword-of-mouth referrals.
We leaned heavily on tech whenit came to managing multiple
projects.
There are tons of apps outthere designed specifically for
service-based result in goodword-of-mouth referrals.
We leaned heavily on tech whenit came to managing multiple
projects.
There are tons of apps outthere designed specifically for
service-based businesses.
Tools that allow us to trackjobs, send reminders and even
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invoice clients have changed thegame for us, for instance, we
utilize the top auto-detailingbusiness system.
You're Able, it does everythingwe need to be successful
Quoting and invoicing, automatedmessaging, payment processing,
mapping and routing, onlinebooking.
It has an awesome workflowcreator, a scheduling system.
You can even do video and photoinspections.
We highly recommend you checkthem out at U, as in Uniform R,
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as in Romeo A, as in Alpha B, asin Bravo L, as in Lima E, as in
Echocom.
Their system ensures we haveeverything lined up, from the
products needed to the timeallotted for each vehicle.
We can even share snippets ofthese plans with clients if
they're curious.
Beyond apps, we also invest inthe right equipment that saves
us time on detailing.
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Whether it's a powerful vacuumor high-quality waxes that cut
back on application time, goodtools are worth their weight.
We've found that keeping ourclients in the loop is super
important.
When they know what's happeningwith their vehicle, they feel
more involved and valued.
So we make it a point to sendshort updates throughout the
detailing process.
This doesn't mean we have tocall every client or zap them a
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message at every step.
Instead, we like to send aquick text when we start and
finish, letting them know theircar is in good hands.
It's a simple gesture thatbuilds rapport and keeps our
reputation solid.
Sometimes mid-job changes oradditional issues arise.
Being upfront about anypotential problems can save us
from future misunderstandings.
Feedback has been our compassin shaping our detailing
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business.
After every job, we ask for areview or a little note about
their experience.
It's sometimes nerve-wracking,but we've learned to take it
gracefully.
Good or bad, positive feedbackis awesome for motivation.
Negative feedback, while toughto hear, provides us with the
insights to improve.
Plus, we found that showingclients that we genuinely care
about their thoughts makes themmore likely to come back for
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future services.
And let's not forget the powerof testimonials.
Happy clients are often willingto share their experiences
publicly, which helps us attractnew business.
Not every day is perfect.
While we try our best,sometimes things just go wrong,
whether it's a missed deadlineor an unexpected challenge.
We've had our fair share oftough conversations with clients
and, we won't lie, they can bereally hard.
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The trick for us, it's allabout approaching these
situations with honesty andempathy.
We find that when we own up toany mistakes early on, it
diffuses tension and shows ourclients that we care.
It's also essential to presentpotential solutions.
Clients appreciate when we notonly acknowledge issues but also
come prepared with how to makeit right.
Just like that, what could be anegative experience can turn
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into a positive outcome.
Time management is all aboutgetting the most done with the
least amount of stress.
For us, one of our biggest timesavers has been creating
Standard Operating ProceduresSOPs.
This reminds me in my keynotepresentations I always mention
this quote the amount of stressyou feel in your personal life
and your business is in directcorrelation to the lack of
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systems you have in place.
These clearly defined steps foreach detailing service keep
everything on point.
By following a set checklistfor every type of job, we ensure
no details get overlooked.
This standardization means wecan train new team members
faster and provide a consistentexperience for clients every
single time.
And let's be real having aclear procedure reduces the
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chances of errors.
This isn't just a win for us,but also boosts client
satisfaction when they see thelevel of quality delivered every
time.
Batch processing has been a gamechanger for us.
Instead of switching betweendetailed tasks throughout the
day, we focus on similar tasksin one go.
For instance, we might decideto organize all our interior
cleaning in the morning and thenwash all the cars in the
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afternoon.
By grouping tasks, we findwe're not constantly shifting
our mindset, allowing us to workmore efficiently without
interruptions.
Plus, we can measure how long aspecific type of job takes,
which helps us with futurescheduling.
There's also somethingsatisfying measure how long a
specific type of job takes,which helps us with future
scheduling.
There's also somethingsatisfying about checking off a
whole batch of tasks at once.
If we have four interiors to do, completing them in one stretch
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boosts our momentum and makesthe day fly by.
Every detailing project teachesus something new.
It's important to look back andassess what went well, what
didn't, and how we cancontinuously raise the bar for
future work.
We're firm believers in Kaizen,the philosophy of continuous
improvement.
We regularly set aside time toreflect on our processes and
gather feedback from clients.
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This helps us identify areasfor improvement and pivot if
necessary.
If there's a step in ourprocess that seems to take too
long, we'll analyze what we cando differently.
Remember, the more efficient webecome, the more projects we
can take on.
That means more income andhappier clients, which is what
it's all about.
Right?
Let's be real.
Auto detailing can be aphysically demanding gig.
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It's easy to fall into apattern of working tirelessly
and forgetting to take care ofourselves in the process.
But we've learned to recognizethe signs of burnout and trust
us that knowledge is power.
When we notice fatigue settingin or find it hard to focus, we
take that as a cue to slow down.
Working long hours can lead tomistakes and nobody wants to
deal with that.
Our motto is better to take abreak and come back with a clear
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mind.
Self-awareness has helped usstrike a balance between work
and personal time, ensuring thatwe can bring our A game to
every project withoutsacrificing our health.
We like to incorporate smallbreaks throughout our day,
whether it's a five minutestretch or a quick walk.
These mini breaks keep usrefreshed.
We found that stepping awayboosts our energy and enhances
our overall mood.
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Sometimes we even use breaks toconnect with other detailers or
friends in the industry.
This not only helps usre-energize, but also adds a bit
of social interaction to ourday.
It's easy to feel isolated whenworking solo, so these chats
keep us in the loop and feelingconnected.
Every few hours, we set a timerto remind ourselves to take
that breather.
It may feel silly, but trust us, it's a small habit that has
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made a world of difference inour productivity.
No matter how busy we get, wemake it a point to engage in
hobbies that, whether it'shitting the gym, painting or
cooking, these activities helprecharge our spirit.
They serve as a great reminderthat there's life beyond work.
We find that having thesedistractions helps us return to
our job with renewed energy andcreativity, allowing us to think
(08:16):
outside the box in ourdetailing.
Plus, investing in ourselvesmakes us more motivated to
tackle our responsibilities.
So often, many detailers, justlike you, feel the pressure to
focus exclusively on work.
But life is about balance.
Engaging in enjoyable hobbieskeeps us excited about our work
and prevents burnout.
So let's review with thesefrequently asked questions.
(08:36):
One, what are some effectiveways to prioritize our detailing
projects?
Start by understanding thescope of each project, create a
schedule and utilize tools tokeep track of tasks.
Grouping similar tasks can alsoenhance your efficiency.
2.
How can we maintain bettercommunication with our clients?
Regular updates, encouragingfeedback and having honest
conversations, especially duringtough situations, can
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significantly improvecommunication with clients.
3.
What tools do you recommend fortime management and
auto-detailing?
There are several projectmanagement apps and scheduling
tools designed for service-basedbusinesses.
We suggest starting with whatfeels most comfortable, whether
it's a digital app or a physicalplanner.
4.
How do we know if we'reexperiencing burnout?
Symptoms of burnout includephysical fatigue, lack of
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concentration and feelingoverwhelmed.
If you notice these signs, itmay be time to take a break or
adjust your workload.
Five why is self-care important?
For someone in the detailingbusiness, self-care ensures that
we maintain our physical andmental health.
When we feel good, we workbetter, which translates into
high-quality service for ourclients.
So that's it for now.
Go out there and earn more soyou can serve more.
(09:44):
Until next time, I'm DaveyTyburski, founder of
BigMoneyDetailercom and alsoknown as America's Chief Profit
Officer, signing off.