Episode 59: Cross-Cultural Leadership the Disney Way with Doug Lipp.

Business leadership expert Doug Lipp takes center stage in this episode as we explore his fascinating journey from Sacramento to Tokyo Disneyland and beyond. Doug's unexpected passion for Japanese culture, ignited in high school, not only shaped his education but led to pivotal moments in his career, like his internship and subsequent role with Disney in Japan. Our shared memories of a unique trip to Japan, coupled with Doug's linguistic prowess and cultural insights, set the stage for a rich discussion on cross-cultural communication and leadership. The conversation uncovers the strategic triumphs and challenges of Tokyo Disneyland, from its opening in 1983 to its innovative responses to weather and cultural dynamics. We explore Doug's career trajectory within Disney, reflecting on his impactful role at Disney University and the broader challenges of maintaining operational excellence and cultural cohesiveness across the brand's global presence. Doug's anecdotes about Disney's foundational leadership principles and customer service philosophy provide invaluable lessons on human interaction's enduring importance, even in a tech-driven world. Transitioning from Disney's corporate world to founding the Intercultural Relations Institute, Doug shares insights into the complexities of cross-cultural leadership and the importance of maintaining simple yet powerful messages within organizations. The episode concludes with a focus on Doug's significant contributions through his books and YouTube channel, encouraging listeners to explore his work further. His journey is a testament to the power of passion and insight in shaping successful leadership and cultural understanding, offering listeners a blend of inspiration and practical wisdom. To learn more about Doug Lipp, his company and the Intercultural Relations Institute, simply click on the link to his website. https://www.douglipp.com/ For more information on what we provide at Captrust visit www.captrust.com. You can contact me, Kelly Brothers, through the show at: [e-mail] To reach me at Captrust visit www.captrust.com/locations/sacramento-ca/ CHAPTER SUMMARIES (00:00) Doug Lipp Doug Lipp shares his journey from Sacramento to Japan, sparked by a high school class and leading to a career at Disney. (13:27) Tokyo Disney Opening and Leadership Transition Tokyo Disneyland's success, challenges, strategic location, and post-WWII cultural dynamics are discussed in relation to my career trajectory at Disney. (18:38) Disney University and Leadership Challenges Disney University's role in maintaining culture and training employees, challenges faced by Disney, and personal journey from Disney to consulting. (25:18) Disney Leadership and Cultural Challenges Transitioning from Disney to Intercultural Relations Institute, leadership training, Walt Disney's approachability and authority, and employee engagement. (35:48) Customer Service and Leadership Evolution Leadership and customer service require a balance of technology and personal engagement, as seen in Disney and AutoZone's success. (46:14) Doug Lipp's Books and YouTube Channel Doug Lipp, a distinguished business leader and author, shares valuable insights on leadership and his extensive work in the Sacramento area.