Learn what customer care inclusion expert Toi B. James has to teach us about BLM

Sunday, Nov. 22, 2020: A Note from Tony Farmer, host, Black Lives Matter Radio Show — Tonight we are thrilled to welcome to the Black Lives Matter Radio Show Toi B. James, a customer care inclusion and performance optimization expert, currently working for a large telecom firm in Atlanta, GA.

She leads all aspects of Customer Care’s Inclusion & Diversity efforts, developing programs, providing coaching and support, and serving as the primary contact and liaison for enterprise enablement resources, including leader and agent operational communications and tools. She has years of experience in communications, marketing, corporate responsibility, and public affairs working within both private and public sectors.

Toi holds a bachelor’s degree in Business Administration from Saint Augustine’s University and a Master of Public Administration degree from Georgia State University. She is also a certified project manager and certified diversity coach who has earned grant writing and technical writing certificates from the University of Georgia and Kennesaw State University. She is also a trained crisis communicator.

“I have a passion for ensuring each person I encounter feels seen, heard and respected,” she Toi, who is an active member of Delta Sigma Theta Sorority, Inc. and celebrates her life through her passion for art, reading, writing, hiking, laughing with family and her dearest friends — and coffee. “I try to bring a sense of overwhelming enthusiasm in every area of my personal and professional life.”

On today’s show, we discuss:

• Toi’s thoughts regarding the BLM movement?
• What she says to those who note, “All Lives Matter or Blue Lives Matter.”
• What makes inclusion important to her?
• What she believes corporations can do to ensure their employees feel they can bring their full professional selves to work.
• What she says to those who think diversity training — aka unconscious bias training — is enough?
• How she uses her coaching skills to support the advancement of inclusion, professionally or personally.
• And last, but not least, what would you like people to know about BLM from her perspective.

Don’t miss it: Download our podcast interview now!