Boss Responses

Boss Responses

Want to know a secret? Your client isn't always right. But how do you tell them that without ruining your relationship? You give a Boss Response. When you approach your clients from a position of mutual respect and power, you develop a positive working relationship that turns your client into one of your best resources. I believe every business owner can grow their business when they step up and run their business like a Boss. But how do you successfully navigate tricky client questions and difficult situations to create superfan clients? Boss Responses comes to you with five episodes a week packed full of Boss Responses, real-life examples, and interviews with successful business owners who share their best and worst client management and communication stories.

Episodes

January 12, 2024 26 mins

In this episode of the Boss Responses Podcast, host Treasa Edmond talks with guest co-host Alan Heymann about his business and his journey from employee to business owner. The discuss coaching and client relationships, the keys to maintaining a successful small business, Alan's entrepreneurial journey, and about his journey to become an executive and leadership coach. Alan also shares about his book, Don't Just Have the S...

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In this episode of the Boss Responses podcast, host Treasa Edmond, and her guest co-host, Alan Heymann, take a look at the challenging topic of maintaining work-life balance when running a business. Discussing the difficulty of managing time in the face of client demands and family responsibilities, they emphasize the importance of defining what you want your life and work to look like, before working toward that goal. Treasa and A...

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In this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Alan Heymann discuss how to find quality clients as a freelancer or business owner. They discuss the importance of not undercharging, the need to consider your  experience and skill set, the power of building and leveraging professional relationships and networks for referrals, the concept of charging what you're worth to attract better clients...

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In this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Alan Heymann discuss how purpose, goal setting, and strategic business planning play in a freelance or small business setup. Responding to a reader’s inquiry about feeling a lack of structure, they stress the importance of knowing "why" you started your business. They also advise on setting specific goals unrelated to income and making reg...

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In this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Alan Heymann discuss the issue of client boundaries, particularly in the context of independent professionals dealing with clients treating them like employees. They provide suggestions for managing such situations, including communicating clearly about boundaries outlined in the contract, encouraging mutual respect, and tactfully questioning why th...

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Host Treasa Edmond talks with Amy Ragland, a freelancer who specializes in content for the financial services industry. They discuss her experiences transitioning from part-time to full-time freelancing, the challenges she's faced, and how she manages clients. Topics they touch on include the importance of setting boundaries, having a business plan, adapting to life changes, and maintaining a flexible approach to business. Amy...

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In this episode of the Boss Responses Podcast, host Treasa Edmond and guest co-host Amy Ragland discuss the red flags to watch out for while interacting with potential clients. They stress  the importance of following your gut instinct when it comes to dealing with suspect clients or situations. The discussion emphasizes the need to define an ideal client profile, and to guide clients on matters concerning budget setting and projec...

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In this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Amy Ragland take a serious look at the difficulties and challenges of freelancing, especially for those who've transitioned into running a business due to situations like layoffs. They discuss the importance of understanding your fulfillment and comfort level, the misinformation surrounding freelancing as an easy job, and the importance of netw...

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Ending a relationship with a client is not always an easy thing. In this episode, host Treasa Edmond and guest co-host Amy Ragland talk through the sometimes necessity of ending those relationships, and how to do it professionally.

About the Hosts

Treasa Edmond is a content strategist and consultant, best-selling ghostwriter, and podcast host. On Boss Responses, Treasa and her weekly guest hosts explore how freel...

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Has your point of contact with a client ever changed? We've been there too. And we know the situation can cause tension when the new person is more difficult to work Join host Treasa Edmond special guest co-host Amy Ragland as they give insights on how to handle changes in point of content with established clients. They also discuss when it's best to make the hard decision and let the client go.

About the Hosts<...

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Join us as we chat with Leslie Lang, a B2B technology content marketing writer who writes for companies like Microsoft and IBM. Leslie shares about her  journey, transitioning from journalism to freelancing, and how she found her niche in technology writing. We talk about everything from managing a diverse client base to streamlining workloads  and the various tools Leslie uses to aid in client and work management. Tune in and lear...

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Ever been stuck with last-minute client demands and unreasonable requests? We have too! Join host Treasa Edmond and guest co-host Leslie Lang as they navigate the choppy waters of setting boundaries and maintaining quality work while dealing with last-minute work requests. They discuss how clear project timelines, rush fees for urgent tasks, and a well-thought-out communication plan can help create successful client relationships.<...

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Freelancers send out hundreds of letters of introduction or queries, and most rarely hear back from potential clients. Today, guest Leslie Lang provides her insights on how you can turn that no reply into a paying client. Drawing on her experience, Leslie shares that the secret often lies not in the initial contact, but in the persistent follow-ups. It's not about being ignored; it's about understanding that people get bu...

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Ever grapple with clients making absurd requests that threaten your work’s integrity? Ever had to explain why plagiarism is a big no-no? Host Treasa Edmond and guest co-host Leslie Lang offer advice born from experience on when and how to say no to unreasonable client requests. 

About the Hosts

Treasa Edmond is a content strategist and consultant, best-selling ghostwriter, and podcast host. On Boss Responses, Tre...

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What happens when a disagreement or conflict with a client puts you on the verge of loosing your professionalism? Host Treasa Edmond and guest co-host Leslie Lang offer  some sage advice on the subject of client disputes and conflict.

About the Hosts

Treasa Edmond is a content strategist and consultant, best-selling ghostwriter, and podcast host. On Boss Responses, Treasa and her weekly guest hosts explore how fr...

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In this final episode of Ed Gandia's week as guest co-host, we talk about his journey from corporate sales to six-figure writer and his transition to coaching.  Sandwiched in the middle of the conversation is a masterclass on the importance of communicating with your clients. 

Topics we discuss include: 

  • How Ed transitioned from corporate sales to 6-figure writer
  • Shifting from client work to knowledge sharing and co...
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What do you do when you've reached a comfortable plateau in your business? You level up! In this episode, guest co-host Ed Gandia and host Treasa Edmond answer a question about improving your habits and skills so you can improve your business. This is one of Ed's areas of brilliance, and he offers a powerful exercise you can use to identify where you want to be in two years so you can reverse engineer your path to greater...

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Curious about how you can strike a balance between pulling in new clients and delivering top-tier work? In this episode Ed Gandia and host Treasa Edmond discuss energy management strategies, the power of time blocking, and the importance of setting dedicated time for marketing and client acquisition. They also discuss how to focus your marketing based on your favorite clients.

About the Hosts

Treasa Edmond is a co...

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How do you deal with clients who question your rates? Guest co-host, Ed Gandia, has a pretty simple answer. He and host Treasa Edmond talk about embracing the value of your services, asserting your unique value proposition, and never settling for less. They also discuss how a simple mindset shift can redefine your business relationships. Ditch the employee mindset; welcome to the peer-to-peer approach. Ed and Treasa's insights...

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Business coach and freelance expert Ed Gandia joins host Treasa Edmond for episodes 11 to 15 of the Boss Responses podcast.

In this episode, we dive into common mistakes freelancers make when starting their business. Learn about the need for clear agreements to avoid misunderstandings, the significance of a thoughtful business plan, and why you must treat freelancing as a serious endeavor. Ed and Treasa share insights on ...

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