Family, Friendships and Fizz With Charles Duggan and Junior Estes Graves

Andrew Allen welcomes guests Charles Duggan and Junior Estes Graves in this episode. They discuss changes in work ethic and communication in today's workforce, emphasizing the need for face-to-face interaction. Andrew shares a crucial lesson about building confidence he learned on the job. The group reminisces about winning the "Bottler of the Year" award and memorable experiences in the business, especially with Andrew's father, whose legacy still inspires them. They also share humorous stories about encounters on their delivery routes, like a goat mistaken for a dog and a lady with a cow behind the counter. Charles and Junior reflect on the shift from personal to corporate relationships due to technology and share their love for the family-like atmosphere at their company. With over 70 years of combined experience, they offer invaluable insights on perseverance, leadership, and maintaining strong customer relationships.

 

3 Key Episode Takeaways 

The Importance of Face-to-Face Communication: Charles Duggan emphasizes the shift from personal relationships with store managers to a more corporate-driven approach, underscoring the irreplaceable value of direct human interaction.

Building Confidence in Sales: Andrew Allen shares an enlightening lesson from Mortia Thomas about the critical role of confidence in selling, a must-hear for anyone in the business world.

Perseverance and Experience: With over 70 years of combined experience, Charles and Junior share their journeys from route truck drivers to management, revealing the significance of perseverance and the joy of customer interaction.

 

Show Overview

 

04:46 Charles worked in warehouse sorting returnable bottles.

08:16 Junior reminisces about changes in the industry.

11:30 Family dynamic and enjoyable work environment.

14:35 Pepsi uniform opens doors to bizarre stories.

18:52 Technology has benefits and drawbacks for beverage business.

21:54 Mentor teaches art of merchandising and selling.

25:03 Maximize sales through targeted package selection.

29:07 Acknowledgment of behind-the-scenes employee contributions.

31:00 Learn from mistakes, never repeat them.

36:15 Expresses gratitude and commitment to company's success.

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This episode is made possible by Allen Beverages

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