Go Yelp Yourself (feat.Damian Santoro)

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In this episode of the Break The Ice Podcast, hosts Ken Kidd and GLS discuss a mix of personal stories, societal issues, and holiday challenges. Joined by guest Damian Santoro, a former nightclub owner turned business broker, they explore topics like tipping culture, holiday gift swaps, and the struggles of gift wrapping. Damian shares his insights into the restaurant and hospitality industry, including the misconceptions of restaurant ownership, the impact of Yelp reviews, and the benefits of being a franchisee with We Sell Restaurants. The conversation highlights the challenges of running nightclubs versus restaurants, customer complaints, and adapting to technology and trends in dining. Balancing humor with practical advice, the episode concludes with a look at the future of the restaurant business and tips for navigating its challenges.