Build with BBB

Trust isn’t a warm, fuzzy value statement. It’s a hard business asset that lowers sales friction, increases repeat customers, and gives you breathing room when a project goes sideways. We sit down with Kit Letcher, President and CEO of the Better Business Bureau serving Central Oklahoma, to unpack what trust looks like on an ordinary Tuesday for small business owners, leaders, and teams trying to grow in a louder, more skeptical ma...

What if your next stage of growth isn’t another ad campaign, but a system that turns every good conversation into a clear next step? We sat down with Ashley Howard of DevMar Strategies to map the journey from first touch to raving review—and why uniting marketing and sales inside a single CRM changes everything.

Ashley shares how DevMar grew from solo consulting to a full-service firm by obsessing over systems that actuall...

Tracie Lambert, the self-described "chaos coordinator" for Bumble Bee Blinds in Oklahoma, brings infectious energy and design expertise to this conversation about building a trusted, woman-owned business in the window treatment industry. 

The story begins with founder Monica Hope's post-COVID epiphany that corporate America no longer aligned with her values and vision. Seeking to build a legacy for her child...

Commercial insurance doesn't excite most business owners—until they actually need it. Steven Conway, with over 20 years of experience running his insurance agency, understands this reality better than most. "You don't need insurance until you need it," Conway observes, highlighting why proper coverage matters when the unexpected occurs.

The commercial insurance landscape constantly shifts, creating sign...

The roofing industry in Oklahoma faces unique challenges that deeply affect homeowners, contractors, and insurance companies alike. Scott from McRoof pulls back the curtain on the complex and often contentious world of roofing and insurance claims in the heart of Tornado Alley.

Drawing from decades of experience in construction and roofing, Scott shares how his company was built on a foundation of technical competency and ...

Tax credits are leaving thousands—sometimes hundreds of thousands—of dollars on the table for small businesses who simply don't know they exist. Tim Lowe of Guardian Financial pulls back the curtain on these hidden opportunities that could transform your bottom line.

The Workers' Opportunity Tax Credit to R&D tax credits and everything in between. 

What makes these services particularly valuable for ...

From empowering young girls to celebrating seasoned leaders, this episode shines a spotlight on the Women of Integrity and Young Women of Integrity Awards. We delve into the mission behind these prestigious recognitions—celebrating women who inspire, lead, and uplift their communities in countless ways. As we discuss the origin of these awards and their vital importance, we introduce the newly launched category for young women aged...

Sincere Property Management embodies the essence of trust and integrity in the rental market. The founders share their journey, insights into supporting new investors, and the importance of nurturing relationships and ethical practices within property management.

• Introduction to Sincere Property Management and its founding story 
• Focus on building trust and integrity in property management 
• Challenges faced b...

This episode explores the evolving landscape of sales in a post-pandemic world, emphasizing the importance of trust and efficiency. The conversation covers how small businesses can adapt their selling strategies to foster authentic relationships, minimize waste, and better understand consumer behavior.

• Emphasis on building trust through personal relationships 
• Community involvement as a strategy for establishing ...

How can networking be the secret sauce for success in the solar industry? Join us as we uncover the strategies behind building powerful connections with Dirk Neitzel from think solar OKC. Dirk is a leading figure in the Oklahoma City solar scene, and he shares his insights on making your solar business thrive through relationship management and warm market referrals. Listen to Dirk's personal journey of moving his business fro...

Ever wondered how a side gig can transform into a thriving business? Join us as we sit down with Clark Van Dyck, the founder of Van Dyck Mechanical, who took his part-time HVAC work to full-time success. Clark shares his story to overcoming the initial fear of not receiving service calls, and how he turned those challenges into a rapidly growing small business. His journey shares insights for budding entrepreneurs, especially on st...

Unlock the secrets to safeguarding your small business from ever-evolving cybersecurity threats in our latest Build with BBB podcast episode. We sit down with Craig Cummings from OK Computer, a cybersecurity veteran with over 20 years of experience, to uncover the hidden vulnerabilities in your routers and email accounts. Craig shares his expert tips on identifying phishing attempts, using advanced email filters, and the importance...

Unlock the secrets of artificial intelligence with me, Casey Farmer, and guest, digital marketing professional, Gunnar Hood, as we delve into AI's transformative power in the business arena. Grasp how even the minutiae of operations can be overhauled, with tasks that once took hours now whittled down to minutes. Gunnar shines a light on how AI like ChatGPT is not just a tool, but a game changer, crafting job descriptions and r...

Unlock the secrets to marketing success with Angel Melvin from Light Alive Marketing as we share a trove of strategies and insights tailored for the budget-conscious entrepreneur. From painting studios to accounting firms, our conversation promises to equip you with the knowledge to craft a marketing language that resonates with your clientele. Discover how to create an impactful presence in the marketplace, find the sweet spot bet...

Embarking on a journey to technological enlightenment, Red Star Consulting's very own Ryan Halloran joins us to illuminate the path for small business owners looking for the perfect toolset. He brings years of expertise, steering us away from the seductive maze of tools and toward the ultimate destination: operational efficiency. We tackle the crucial steps needed to align technology with the heartbeat of your business, ensuri...

Unlock the secrets to a prosperous business future as BBB Accredited Business owner and business strategist, Kyle Golding of The Golding Group, shares in a vital discussion on the how-tos of effective business planning. The conversation promises to arm you with strategies for setting and achieving both profitability and growth. We dissect the importance of early-bird planning in Q3, setting lofty yet reachable goals, and the art of...

From the bustling streets of Ghana to the grandeur of the American dream, we're thrilled to turn the mic over to Francis Flair, a business consultant with a story that defies the odds. 

Francis is a firm believer in the power of customer service, but he also recognizes that many companies fail to grasp what that entails. Tune in as we dissect the dangers of vague customer service directives and highlight the need for ...

Are you ready to be enlightened? Join us as we illuminate the subject of lighting design with our guest, Lu Phillips of Blingle Premier Lighting. Lu paints a vivid picture of how lighting can dramatically transform spaces, from landscape lighting that enhances the beauty of the evening to holiday lights that give life to festive occasions. We promise that, by the end of this episode, you'll see light in a completely different ...

In this episode of the Build with BBB podcast, Casey Farmer sat down with 2022 Woman of Integrity winner, Amy Singleton to talk about showing up authentically, being who you are on purpose and finding your tribe of customers and partners. See more conversations like this at BBB Serving Central Oklahoma's Women in business conference, Revere & Revel on Sept. 20, 2023! Ticket info can be found on BBB social media channels @B...