[00:00:02] Intro and focus on trust, respect, ownership in field service
[00:00:17] Introducing the central idea: information inventory as a hidden cost
[00:00:35] What information inventory really means in a service context
[00:00:54] Clarifying the cost: not server space, but people time and delays
[00:01:09] Ripple effects of backlog: invoicing delays, warranty misses, rework
[00:01:30] Cash flow consequences of stale quotes and overdue invoices
[00:01:38] Source insights lead to lean principles as the solution
[00:01:42] Lean foundations and Toyota production inspiration
[00:02:01] Define value from the customer's perspective
[00:02:13] Map the value stream and uncover waste
[00:02:22] Field examples of waste (duplicate note entry, office rework)
[00:02:30] Capture info once at the source to speed flow
[00:02:38] Principle: flow, not inventory in digital processes
[00:02:57] Aim for near-zero lists and continuous information movement
[00:03:07] Principle: pull instead of push (customer self-service)
[00:03:24] Owner fear of losing control when transparency increases
[00:03:43] Big problem: software built for control instead of flow
[00:03:52] Autonomy for technicians as hiring and retention advantage
[00:04:08] Managers stop chasing data and gain real-time visibility
[00:04:16] Better quality of life: owners get to go home with confidence
[00:04:25] Continuous improvement mindset encouraged
[00:04:36] Job satisfaction rises when teams can improve systems
[00:04:45] Closing reflection: control vs flow tradeoff for leaders
[00:05:13] Wrap up and reminder to visit Ucora.com
Lead your mechanical services team with trust, respect, ownership: https://ucora.com/contact?utm_source=podcast&utm_medium=notes&utm_campaign=ucora_podcast
More podcasts: https://ucora.com/podcasts/
Subscribe: Apple • Spotify • Google
Contact: ucora_info@ucora.com
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.