We’ve all been there—put on hold, passed around, or treated like an inconvenience. In this episode, we dive into the frustrating world of bad customer service and explore how it silently kills brand loyalty, especially for small businesses. From viral disasters to tone-deaf policies, we unpack the real stories behind service fails and ask: when did “the customer is always right” stop being a thing?
We also throw in a few legendary stories of companies that got it right—just to prove it’s still possible. So grab your drink of choice and settle in for this one. It’s about to get cringe-worthy.
Don't miss the latest insights and entertaining discussions on entrepreneurship, small business, and random BS. Subscribe, follow, and like Mike and Blaine's "Business, Beer, and BS" and catch every episode!
Featured Beer: @lonepintbrewery @cabinbrewingco @bornbrewingco
Mike: Lone Pint Brewery “Brewer’s Select” American Wheat Ale
Blaine: Cabin Brewing Company and Born Brewing Co. Collaboration “Super Cutie!” Hazy IPA with Mango
Watch on YouTube: https://youtu.be/wF1pM8EdhFI
Thanks to our Beer Sponsors:
• Rachel Barnett from Gentle Frog: youtube.com/@GentleFrog
• Karen Hairston from 3S Smart Consulting: 3ssmartconsulting.com
• Larry Weinstein, the Cash Flow Cowboy in Houston Texas!
• Neighbor Pat
• Devin
• Jeff Robertson at jeffreyrobertson.com
Listen to all our episodes at mikeandblaine.com
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dryrun.com
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