346. Be crystal clear on words, impact, practical next steps, and security

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Understanding the nuances of business terminology can be more critical than one might imagine, especially when words like "redacted" can spark unnecessary panic. Picture this: a miscommunication about document edits between myself and the GM had me envisioning blacked-out contracts, akin to scenes from a spy thriller. In this episode, I recount the importance of ultra-clear communication, the process of transitioning sensitive documents from physical storage to a secure digital platform, and the lessons learned in handling these delicate situations. By prioritizing secure file management, I've discovered how integral it is to maintain clarity, ultimately benefiting both operations and peace of mind.

Navigating the complexities of winding down a business while honoring commitments to employees presents its own set of challenges. As the GM prepares to transition out, I'm faced with financial constraints and the daunting task of balancing payroll and severance for my team. Despite the pressures, my focus remains on reducing liability and expenses, even if it means making tough decisions that offer no immediate value. This candid conversation reflects the emotional and practical realities of these transitions, as I strive to keep the business ethical and operational during these turbulent times. Join me on this journey as we tackle these hurdles with determination and a commitment to integrity.

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Episode Transcript

Speaker 1 (00:00):
Alright.
Well, it turned out to be a lotbetter.
Long story short oh shoot, Iforgot to do something.
But anyhow, long story short.
Some the wording that myselfand the GM were using were
different words, and so Ithought stuff was getting erased
that was necessary for gymoperations.

(00:23):
But it turned out it was justmore edited from an old version
to a more recent version and soit wasn't so bad.
But I picked up the sensitivefiles and I'm now going to get
them uploaded to our secureportal and not let them standard
locking key.
So ideally they should be in acrm, they should be in a CRM,

(00:44):
they should be in a remote spot,and it's the stuff that just
needs to get done.
And then you can't just panicbecause it's not going to
benefit anyone.
So, uh, got files picked up,now we're going to drive those
home.
Uh, cross off, the sensitiveinformation does not need to be
stored and then upload those toour platform.

(01:06):
And then I shred the documents.
So that's the plan and I'mlearning.
I need to have like ultra-clearcommunication.
So, like, the word was likeredacted.
So he's like hey, like man, thecontracts have been redacted.
Like what do you mean redacted?
He's like well, you can seelike the font is different.
So, like what do you meanredacted?

(01:30):
It's like well, you can seelike the font is different.
So when he said that, what Ishould have done is said okay,
the font is different from oneparagraph to the next paragraph.
When I hear redacted, I'mimagining like someone printed
off a piece of paper, a giantblack sharpie in their hand, and
then they're crossing off lineson the papers, kind of like on
the history channel or like oncI Miami or whatever like.
Is that what you mean?
Like did someone write a markeron a piece of paper?
Or you said the font isdifferent, did they change the

(01:50):
document before they hit print?
And I should have done that andI didn't do that as ultra
clearly as I should have.
And so, uh, all of my, my alarmbells were overstated.
We're in a very good spot andnow we're just going to follow
through and get things securedand locked down and not stored

(02:10):
physically locally, becausehaving them physically on hand
is just a hassle.
It doesn't benefit the business.
So I'm just tired man.
It's tough because in themoment when I'm working on this
stuff in my head I know that thebusiness needs to wind down.

(02:33):
I know it can't stay open andit sucks because I need to
pretend it does.
But why do I need to do that?
I feel like it's my duty as anowner to keep the place open
through the rest of the year.
I don't have the cash to payrent.
I don't have the cash to paythe SBA loan.
I have the cash to pay payroll.
I have a duty to my employees.

(02:54):
It's just tough.
I don't quite know how to dothings well, so all I can do is
take care of files, reduceliability, reduce expenses and
while my GM is wrapping up, he'sgonna have um like severance,

(03:16):
while I have my interim managercome in.
So I'm gonna be like payingextra for payroll, which is a
bummer because it's no valuegained from all this stuff.
So that's kind of annoying, butanyhow, just going to call it
good here.
So that's where we're going.
Let's rock and roll.