Master data dividends are large

Martin's guest is Andrew Good, CEO of Liberty Grove Software from Canada. 

Andrew is an engineer, project manager, analyst, manufacturing expert, and Microsoft Certified Trainer. His extensive knowledge and background have been built from personal experiences with many companies, working in various operational and management roles. Projects have ranged from new implementations to streamlining business operations. 21 years of Microsoft Dynamics 365 Business Central and Dynamics NAV experience mean that he can fall back on many different perspectives when working with customers.  

He has helped clients get the most out of their Microsoft Dynamics 365 Business Central/NAV systems through integrations, upgrades, and extensions that allow them to deal with their changing business environments, regardless of whether financial operations, rentals, distribution, and manufacturing.  

Being asked whether providing the master data that are so essential for a functioning planning process also means fun to him, Andrew admitted that, overall, from an organization's perspective, it is a painful process. Nevertheless, as he pointed out, the dividends that are paid to the organizations are huge both in the short and long term because, in the end, they are rewarded by getting a single system that provides them with trustworthy financial, inventory, and manufacturing information. And according to Andrew, the process of providing and maintaining master data is an ongoing one. The system needs to remain trustworthy and stable also after go-live, and for this, the data must be kept in good shape continuously. Depending on the organizations' size, there are a variety of techniques at hand for this.

Martin then brought up the claim "Transform your business with human-friendly solutions to power progress" that he read on Andrew's website when preparing for the podcast and that he would like to investigate further. Starting with the "transform your business" part, Andrew outlined that when you look at the transformation necessity for the manufacturing companies, it is not primarily related to their "direct processes", meaning everything connected to manufacturing, but mainly concerns all their indirect processes, like engineering, purchase, finance, etc. where the day-to-day work can be significantly streamlined and improved to make people more efficient. Andrew sees a second area of transformation opportunity in leveraging the already massive data that are available in the organizations by using tools like Power BI to provide insights into how the factory is run. Of course, this also will impact production itself because Power BI can also be used to monitor real-time production data, thus finding out if production is running to its quote, finding fundamental issues with a certain part, etc.

Discussing the "human-friendly solution" part of the claim, Andrew stressed that he is no fan of productivity initiatives being introduced by top-down directives. Not including the experience and opinions of all staff members will generate a lot of resentment and resistance to those initiatives. Andrew advocates for a more collaborative approach where also the view and the voices of the "direct" people in the project count. According to Andrew, it is always key to get people on the shop floor involved.

Regarding the third part of the claim, "to power progress", Martin wanted to know whether and how Andrew measures and documents the progress his customers make. Andrew related that he encourages his customers to gather and analyze data and examine how it changes over time. They should also keep track of the activities having been executed during the same period to see the impact of these changes. He is a firm believer in constant measuring, monitoring, and then acting based on the monitoring. The typical metrics that get tracked in manufacturing c