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June 7, 2021 31 mins

In this episode, we continue our conversation with Gary Crittenden, who shares experiences from his time as CFO of American Express, Citigroup, Melville Corporation (the then-parent company of CVS), and others. Gary shares his thoughts on whether decision-making and planning should be centralized or decentralized, how important taking care of employees is to enable successful change, where decision-making should happen in an organization, and how to manage innovation in a company where not everybody sees the value in the new thing. 

This is the second of two episodes covering my conversation with Gary Crittenden.

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