We’re gettin’ a little petty for the sake of education and helping you do the whole customer support thing better in your small business. Did you know: acquiring new clients takes way more resources than retaining existing ones? This is just one reason why it's so important to provide your people with a positive customer support experience!
Join me as I discuss an experience I recently had that kinda rubbed me the wrong way (even though I'm a #niceguy), plus 8 friendly reminders for how to provide your customers/clients with a more positive support experience should they contact you with a problem or issue.
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