Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. In this episode, we explore how small businesses perceive their banking partners and how customer experience and data-driven insights shape long-term trust and growth.
Joining us is Paul McAdam, Senior Director of Banking at J.D. Power, who leads research on digital and in-person experiences across North America. With three decades in financial services, Paul brings a deep understanding of what Canadian SMBs need from the institutions they rely on.
Key Highlights:
- Small Business Banking Sentiment: What SMBs value most and where service gaps still exist.
- E Commerce Satisfaction Trends: Why online businesses score higher and what traditional SMEs can learn.
- Top SMB Challenges: The financial and strategic concerns keeping owners up at night.
- Customer Experience Foundations: How service principles and analytics reshape modern banking.
- Future Vision: How J.D. Power helps banks understand evolving needs and drive meaningful growth.
Special Thanks to Our Partners:
- RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
- UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
- Google: https://www.google.ca/
- A1 Global College: https://a1globalcollege.ca/
- ADP Canada: https://www.adp.ca/en.aspx
For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!
Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
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