This week on the Cape Ann Conversations podcast, the table gets turned on host Troy Scarbrough, who is now in the “hotseat” as the new owner of Nor’East Cleaners. Steamography’s founder and owner, Andrew Nicastro, takes on the task of interviewing Troy about his newest entrepreneurial endeavor.
For nearly six decades, Nor’East Cleaners has been a trusted, locally owned institution providing exceptional garment care to the communities of Manchester-by-the-Sea and Gloucester. Known for its meticulous hand finishing, thorough inspections (including checking for missing buttons, broken zippers, and torn seams), and thoughtful customer service, the business combines attention to detail with environmentally friendly practices.
In June, entrepreneur and Essex local Troy Scarbrough acquired the business and immediately infused it with renewed energy and a customer-first mindset . He has kept the entire existing team of 26 valued employees on board and even brought his daughter, Grace, into the fold to help manage the day-to-day operations . Scarbrough emphasizes being hands-on and accessible—whether tailoring, restoring a wedding gown, providing convenient home delivery, or wash and fold services—he aims to elevate the customer experience through personalized attention, faster responsiveness, and daily on-site leadership
Connect with Nor’East Cleaners:
Website: https://noreastcleaners.com/
Facebook: https://www.facebook.com/noreastcleaners
Instagram: https://www.instagram.com/noreastcleaners
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Male Room with Dr. Jesse Mills
As Director of The Men’s Clinic at UCLA, Dr. Jesse Mills has spent his career helping men understand their bodies, their hormones, and their health. Now he’s bringing that expertise to The Male Room — a podcast where data-driven medicine meets common sense. Each episode separates fact from hype, science from snake oil, and gives men the tools to live longer, stronger, and happier lives. With candor, humor, and real-world experience from the exam room and the operating room, Dr. Mills breaks down the latest health headlines, dissects trends, and explains what actually works — and what doesn’t. Smart, straightforward, and entertaining, The Male Room is the show that helps men take charge of their health without the jargon.