Hospitality lives and dies by its operations. Few people know that better than Gary Digby, who’s built a career leading multi-site venues and now runs his own consultancy.
In this episode of Captive Conversations, we talk about:
✅ Why operations are the backbone of every hospitality business
✅ The common pitfalls operators face – and how consultancy can help
✅ Where AI and tech can genuinely add value
✅ Gary’s own journey from operations to consultancy
If you’re an operator, leader, or consultant in hospitality, this episode will give you practical insights you can use today.
Gary’s Answers
🔥 Best Hospitality Experience: Ivan Ramen
🔥 Best Hospitality Tech: TipJar, Nory, aquaint, Lightspeed
🔥 Best Restaurant: After a huge hike in Turkey, Corner Store serving awesome Rotisserie Chicken
🔥 Best Burger: Shake Shack NYC, BLT NYC
🔥 Best Hotel: The Hoxton Chicago
#Hospitality #CaptiveConversations #HospitalityConsultancy
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