In this episode, Adam sits down with hospitality legend Kieron Bailey – co-founder of People on Purpose and a 30-year industry pro with a story (and scar) for every table he’s served.
From dodging flying ashtrays in his first pub to leading training for major brands like Wagamama and Hard Rock Café, Kieron shares his no-BS wisdom on what really makes hospitality tick:
✨ Why empathy and accountability must go hand-in-hand
✨ The leadership lesson that starts with trust (not KPIs)
✨ How to turn a failing venue into a community space
✨ Why empowering the host — not the GM — creates better experiences
✨ The one thing you must get right before you worry about tech: WiFi.
This is a conversation full of heart, hard truths, and helpful advice for anyone building teams, opening venues, or trying to lead with impact in hospitality.
🎧 Tune in to hear why Kieron believes the legacy isn’t the brand — it’s the people you helped shape.
Kieron’s Podcast Answers
🔥 Best Hospitality Experience: skein
🔥 Best Hospitality Tech: Good WiFi
🔥 Best Restaurant: Lina Stores
🔥 Best Burger: Hard Rock
🔥 Best Hotel: Edyn Locke
#Hospitality #Leadership #KieronBailey #PeopleOnPurpose #RestaurantOps #TrainingCulture #HospitalityTech #ServiceLeadership #CaptiveWiFi #CaptiveConversations #HospitalityPodcast
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