Stacy Ashton, Executive Director of the Crisis Centre of B.C., discusses the lessons she has learned throughout her career and the importance of staying soft in the face of difficult circumstances.
Time Stamps:
0:00 – Welcome and intro
0:18 – Land Acknowledgement
0:26 – Trigger warnings notification around suicide and loss
0:35 – Guest introduction and background
0:47 – About the Crisis Centre of BC
2:00 - Changes in the past couple of years
2:55 - Operational efficiencies and systematic change
3:33 - Competing priorities
4:11 - Treatment and expectations of volunteers vs employees
5:30 - Cutting corners in caregiving
5:45 - Why workers harden
6:47 - Volunteers have more time than nurses to spend with patients
9:00 - Finding balance
11:00 - Care to Speak peer support line
12:08 - What types of calls go to Care to Speak?
13:38 - the human experience of pain and despair
14:24 - Examples of recent wins in the field
15:49 - How important is culture in the workplace for psychological safety?
16:45 - When people open up to reduce stigma, it gives permission to others to be soft
18:00 - Driving change using social power
18:30 - Be clear about the change you want to see
19:35 - Be an advocate
21:10 - This work is not for everyone
21:32 - Continue to stay soft. Come with compassion
21:50 – Wrap up. Thank you to guest
22:22 – Conclusion
Resources:
Care to Speak | Care For Caregivers
SafeCare BC: Your Mental Health Matters
This podcast is brought to you by:
Care to Speak | Care For Caregivers
Care2Listen Podcast | Care For Caregivers
CMHA British Columbia – Mental Health for All
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