Grace, Grit, and Getting It Done: Emily Dickens of SHRM on Leadership and the Future of Work

In this inspiring and wide-ranging conversation, Emily M. Dickens, Chief of Staff and Head of Government Affairs at SHRM, joins Bob Goodwin to talk about resilience, leadership, and creating a more inclusive future of work. Emily shares her deeply personal journey—from a childhood marked by economic challenges to leading national workforce policy initiatives impacting millions. With warmth, wisdom, and wit, she discusses the power of intentional choice, the difference between management and leadership, and the importance of empathy in building strong teams. You’ll also hear how SHRM is leading the charge on issues like workforce participation, AI readiness, and the broken education-to-employment pipeline. Whether you’re an HR professional, a leader navigating change, or someone in need of motivation, this episode delivers real talk, real strategy, and real heart. Topics Include: Leading with “honey and lemon” Overcoming adversity through action Building teams with cultural alignment SHRM’s “Policy, Not Politics” approach Future-focused solutions for a broken workforce pipeline