Especially in times of change or crisis, employees look to senior executives for confidence, guidance and direction. But being a leader means nothing unless people choose to follow, and people generally choose to follow those in whom they believe. But when employees lose faith in a leader, that lack of trust can turn into cynicism.
The perception of competence and trustworthiness are the main reasons employees believe in their leaders. In this episode of Catalyst, Lynne Andersson, associate professor of human resource management at the Fox School, dives deep into what causes employee cynicism, and what managers can do to make sure they maintain the trust of their employees.
Key Links
- Lynne Andersson, PhD
- For Credible Leaders, Perceiving is Believing
- Why People Believe in Their Leaders—or Not in MIT Sloan Management Review
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